For a few years now, I had considered purchasing a pressure washer. In the Pacific Northwest everything grows. Concrete grows, roofs grow, things even grow on your cars when you're driving them. But I never really could find the time and I also didn't really know what I was doing. I didn't want to damage the concrete and I also wasn't sure how often I would have to do it or how much work would be involved. Eventually I started searching for a local company who could clean our embarrassingly mossy and living driveway and sidewalks. I saw a few companies but a lot of them seemed very much like hiring a neighbor to do it and I was a little concerned at the lack of insurance and bonding. I came across Northwest soft wash initially on a Facebook ad. I didn't think too much of it until it came across my feed in Yelp as well, so I went to their website to take a look. On a whim, I called and asked for a consultation and estimate. One thing I can say without any doubt is that they have the best customer service. There was actually a part of me that was worried that it was a scam because of how nice they were and how quickly they could get out to the house. After they took a look at the square meters that they would be pressure washing they sent me a quote. The quote was not the cheapest around, but it did offer a treatment that could reduce the speed of the moss growing back and you get what you pay for. So I agreed to the fee, paid a small deposit, and within less than a week they were out to pressure wash my concrete. Steven was super friendly and did an amazing job. He was out at our house for almost 4 hours really making sure that the concrete was clean and looked well. He also made a point to get the mud and Moss cleaned up afterwards so it wasn't just sprayed into the street. When I was paying for the service, I mentioned my gutters and he offered to get on the roof and look and take photos of it for me as well no charge. The customer service at this place is amazing and I highly recommend them. So far they have only pressure washed our walks and driveway, but I could definitely see utilizing them for gutter cleanings and roof cleaning in the future! read more

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Elijah and Cannen were great. They cleaned the moss carpet of sections of our roof successfully, cleaned up well, and checked in on preferences for cleanup that would impact our landscaping. If you call, they can give you a quote more specific to your roof square footage than the online guess based on house square feet might be (especially if you have a basement like us). read more

Great window, roof and gutter cleaning service - Eli and Canaan were friendly professional and thorough

Gage and Ford were friendly, energetic and professional. Their work was exceptional. Above and beyond. I would confidently recommend NW Softwash. read more

*Tom* who was very helpful and honest came out and did a estimate for several jobs I wanted done. Then the office quickly got back to me to about scheduling the services. He helped me pick out a Christmas light setup that met my wants that was a little more than what they usually do with just the straight lined around the pitches of the road. Felt comfortable using them for other services beyond soft wash so I signed up for 4 different ones. Paid deposit for all services in advance. I didn't hear about the nonrefundable deposit mentioned in lower review so I guess I'd recommend reading the contract before signing if there's a chance you want to cancel. *Andrew and Ford* came out today and did a great job cleaning the gutters of my very tall house. They were very kind and professional. Did a great job keeping me informed. Cleaned up when they were finished. They took tons of pictures of the roof to show me there before and after pics. Andrew let me know other issues he saw on my roof which I appreciated. Very sweet guys, efficient, on time, safe! Would use them again every year for gutter cleaning in the summer and window washing in the spring. read more

I don't recommend them at all!! I just spent $680 for them to come out and spray my house when they promised me that they would clean the moss that needed be cleaned off which they didn't do any of it. The pictures only show the shed. The house had patches of moss all over. And the other great thing is they didn't remove any items so those items got soaked in there bleach chemical and now some of the items may potentially be ruined read more

NW Softwash - Gutter Services Near Me - Vancouver, Washington

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I have had a great experience with NW Softwash. They washed my house and roof 2 years ago and just came back for a warranty touch up for moss on my roof. I will definitely do business with them again. Highly recommend. read more

NW Softwash did a wonderful job on my windows. Elijah and Michael were thorough and so conscientiou. I'm so pleased!

Yesterday, I posted my concerns about the efficacy of this company. As such, I stated that I had been asked for a $100.00 deposit for work to be completed sometime in the future. (Simply, I wasn't given a start date as of the signing of the sales order. What I mean is that when Preston the salesperson quoted me $1400.00 for a Softwash and gutters to be cleaned he never mentioned at that time that my $100.09 was non refundable. This was only the day after when I called him for his assistance regarding my deposit. He stated that this matter was out of his hands and that management had to make the determination as to my refund. I don't give a damn about the $100.00, but what I do care about is honest, reliable, and professionalism. As I have read other post and their comments about this company, they are not what they pretend to be, in fact, quite the contrary. So, my aim here is make sure that others that are in need of a service like theirs, is that you take the time to research and most of all get other bids and take none of them at face value. BTW- I did give NW Softwash until the close of business yesterday to call me to discuss. I told Preston that I would not post anything on Yelp, the BBB, or local news until I heard from the owner. As I expected, I haven't heard a word from Preston, the Owner or anyone in decision capacity. So, I will push the process forward. Just think, all of this over a $100.00, it just goes to show you that you need to be aware. read more

NW Softwash - Do not sign anything or give them a deposit until you read the fine print.. - Gutter Services Near Me - Vancouver, Washington

NOT A WINNER! What an unprofessional experience. Unmotivated, low-skill team that significantly damaged my home, car, and toilet. Last time I let contractors use the bathroom on the job. Took a down payment and pocketed it in front of me (no cash receipt) and then tried to charge me double after. Afterwards I walked out and they were POWER WASHING MY CAR? MY BABY. I put my best years into this car after the divorce and look what they did to it. read more

NW Softwash - LOOK WHAT THEY DID TO MY CAR? JENINE - Gutter Services Near Me - Vancouver, Washington

NW Soft Wash technicians were professionally in every aspect of service, and went beyond expectations. Upon their recommendation I purchased foam filters for downspouts. They returned after initial visit free of charge to install the filters. read more

Everything went perfectly well! Gage and Pat did an awesome job! Extremely professional and delivered top quality service!!! I have been a client for about 4 years and every experience has been fantastic!!! This is a great local company that I will continue to use!!! read more

We had mold on our roof so we called NW Softwash to come out to give us a quote. Which they did without a hitch. They kept their quoted price so we set a date. They kept us informed then today they sent a text they were on their way. They did a great job the crew was careful with our stuff they even did the gutters , garage and shed. I highly recommend this company read more

If you ever wondered 'What if Comcast got into the pressure washing business?' Then look no further than NW Softwash. Hidden fees, changing T&C, lying management and having to call them back again to fix the areas they missed. After being a customer for a year I can confirm that NW Softwash are not serious people, I wouldn't trust these clowns with my wallet or my gutters. read more

DO NOT hire NW soft wash! They damaged the paint on my house and I had to pay a painter $600 to touch up the damage. I took the cost off the amount I owed and they turned me in to a collection agency. I now have to file a claim against their bond to get reimbursed for the cost. read more

NW Softwash - Damage - Gutter Services Near Me - Vancouver, Washington

Elijah and the crew did a great job! They were efficient and cleaned up the debris after. The moss cleaning they did last year is still perfect too read more

This was my second time using NW Soft Wash. The cost is a bit high I think but when you take into account your not up there doing the work with all your homeowner cleaning tools that take ten times as long the cost is well worth it to me. Fantastic work and the workers are always polite and never make you feel that your questions are slowing them down. Great company and great service so if your considering them its worth it I will schedule them next year for sure. read more

I am giving this review two stars assuming in 3-6 months the moss will go away, I will update this to one star if I don't see it working. Here are the reasons I gave this two stars: 1- They charged me $1400 for a 90 minutes job , almost $500 more than they charged another house with the same size. If you end up using them , make sure you pay $500-$600 2. They made a big mess on my deck and windows, I did mention that to them and they swept the big pieces and I end up pressure wash the small pieces 3. They offer to hose off the windows instead of cleaning it and I end up spending 2 hours cleaning it The company reached out to me numerous times to give them 5 stars but they totally disappeared when I mentioned these issues to them. read more

Do not use this company. They come and pretend they are cleaning your roof and killing the moss. After they are done your roof looks the same as it did before their work. I asked why I still had moss and they said it will die in the next 3-6 months ?????? Right I'm suppose to sit here hanging on a wing and a prayer that my moss will disappear with all this rain RIGHT. Now I have to hire a real company to kill my moss. NOT PAYING THE BILL!!! read more

This business is top-notch! Their prices were fair, they showed up timely, their employees were great, they did what they said, and the results were excellent! We had one small issue, and they quickly took care of it - backing their work. When it comes to communication, they are probably the best company I've ever worked with at keeping you apprised of their progress. Thank you!! read more

Just as an fyi to customers, they expect a down payment just to schedule and then if you have to cancel they do not refund. The price of the down payment also varies. Just letting the customers know since it is not explained by Riley when appointments are made and you don't have to be out $50-$100 read more

WOW!! From requesting a bid to the job being done was no doubt the very best experience I have had with contractors. The gentleman that come to the house the first time was extremely professional and knowledgeable and on time!! The guys that come to do the work were amazing. Again on time and went right to work, they cleaned up when they were done and other than the roof being wet you would have never known they were there. It's been about a week and you can already tell the difference that is taking place. Would recommend NW to anyone at anytime. read more

Scheduled us very quickly. Roof soft wash was thorough and effective. Technicians were professional and kind. Would recommend to anyone looking for a fast and effective roof treatment. read more

We had NW Softwash clear our gutters prepping for a sale. They did a good job. Later we found a small problem, which I brought to their attention. I was extremely pleased with their immediate response to help. Excellent company to work with. And no, I am not related to anyone at the company. read more

i requested NW Softwash do do the house and windows. They scheduled quickly and arrived promptly! They did an excellent job! Even removed a few storm windows for me! Price was a bit high but well worth it! They were so polite and quick. I would highly recommend them' read more

This company was very good to work with, and they did a great job removing the moss from our roof. First they sent a very personable guy who flew a drone over the roof to find out what it needed. He explained the process very clearly. Scheduling was easy; Andrew and Vusi came on time and worked quickly and carefully. They were very pleasant to talk to. They answered my questions and cleaned up around the house after everything was finished. I would definitely recommend NW Softwash. read more

I cannot recommend this company highly enough for their outstanding response, communication, and job well-done! I received immediate communication from my inquiry, received a quote a day later, and they completed the quote and job within the week. They came and gave a reasonable free estimate (using a drone to assess the job). They went above and beyond in cleaning the roof, gutters, AND cleaned up the ground after the roof work -- the entire area around my house was immaculate, as they cleaned, sprayed and collected ALL debris from the job! My property was cleaner than before they started this six-hour job. They provided pictures and videos of the job, and were SO respectful of my property, my two dogs, and my plants around the property. Amazing communication, response, and job WELL DONE! read more

They explained the process really well and communication was on point from the booking to the estimate to the service. I had my deck cleaned and I was initially thinking more of the slipperiness would be removed from the bottom surface and when I called to check up on that they totally made it right. They came back and ran the machine multiple times to get it squeaky clean. I will definitely use them in the future read more

I had them do my roof, patio, windoas and driveway. At first I was pleased. Upon further inspection, I noticed areas where they had peeled paint off while cleaning other areas. They also left debris on the driveway (that was before I chose to add that on). They did a good job on the windows but left dirty water spots on the carpet. When they came in the house, they took off their shoes (which was nice). I was surprised that they didn't have shoe covers. The costs for the services rendered were ok. read more

My husband and I were super happy with our service of treating and cleaning moss and debris from our roof; an annoying thing every homeowner must do! I was pleased with the excellent and kind communication of their front office person, loni that addressed all of my concerns with ease and cheerfulness. They even washed our windows down which was appreciated. thanks again, looks great! read more

Appointment was "SET" for 1:30-2:30 arrival time (Do not arrive before 1:30). This time was confirmed many, many, many times. YOUR CREW ( Vancouver Washington Based Company), with UTAH PLATES, arrived at 12:15. Never introduced themselves to my husband and started the "SOFT WASH" of my home. Within 50 minutes "YOUR CREW" was done.....What a "JOKE" my house looked awful. After "4" phone calls 1 to the salesman and 3 to your headquarters I got a call back. Your response the "OWNER" was "I AM SO SORRY" I will have the crew doing your windows tomorrow "SEE WHAT THEY CAN DO". Well the crew (Mathew/Will) took care of everything. I WILL NEVER EVER USE THIS COMPANY AGAIN............ read more

NW Softwash came out and cleaned and treated our 4500 sq ft one level home for moss on the roof. Not only did they do a great job, they were respectful of our property and left things as clean as they found it. We will use again in a few years when we need them! read more

the guys finished yesterday and our house looks freshley painted. good job. were satisfied customers and recommend them. the seelbinders read more

My experience with Nothwest Softwash is positive and I highly recommend them. Stephen, Sean and Ethan clearly communicate each process/step, are respectful and efficient. I was pleasantly surprised by their follow up and warranty work on the shady areas that needed a retouch. Thank you NW Softwash staff! read more

We had NW Softwash hang Christmas lights on our house this year, they did an absolutely wonderful job. Our house has a cedar shake roof and some unique angles that caused another company to back out of doing our house for a second year. It was no problem for the team at NW Softwash, they came out and hung lights on our house while we were out of town. They were able to do the job in under two hours with no complaints, and our house looks amazing. I'm looking forward to working with them in the upcoming years, and plan to give them a call in the spring to treat our roof and gutters! read more

Showed up wearing masks and kept their social distance. Did a great job! Their whole use of technology is amazing. Guarantee no moss growth for 2 years! Veterans discount! read more

Ok I literally have nothing but GOOD to say about this company...they sent Matt and Miles - they arrived on time to do our roof gutters power wash house patio driveway. They moved necessary furniture etc out of the way cleaned washed cleaned up the debris. They were here about 7 hrs gave us a video of what they'd done on the roof since we can't actually see it...everything looks sooooo good. Matt and Miles were both great GREAT job read more

Nice people,very professional customer oriented,excellent service. Wish I would have known about them 10 years ago my roof would have thanked me. A bargain price for what they do! read more

Quick reply when requesting a quote, process explained, service and prices broken down. Arrived on time, introduced themselves. Checked in to let me know how progress was going and estimated finish time. Thank you Daniel and Andrew for the great job. read more