Purchased a brand new heartland RV had problems immediately. Started with the toilet leaking into…read morethe ductwork then electrical started then we had issues with the water heater then after just a month or two the ceiling started falling down these things are absolute garbage avoid heartland, RVs, and their associate would absolutely not help. Local dealership won't even work on it even though they're a heartland dealer if they don't sell it. Heartland RVs are garbage do yourself a favor and buy anything but

Heartland RV accused of failure to deliver serviceable vehicle…read moreOver 250 days in service first year still not back to me as of now. 2022 Heartland Torque toy hauler and Camping world where it is being serviced. Purchased new in spring of 2023. I will NEVER buy another camper period! I am still trying to find an Attorney to help me. No one wants to help as it is in a state where the lemon law does not cover the RVs where they are built (Indiana). Regardless of where you live or bought it you are required to go to their state to file suit. Anyone knows of someone that can help please let me know. I can even unload it as I cannot show it to someone it's not in my possession and the dealer is telling me it's worth less that 35% of what the MSRP was now too.

I ordered a RH side (passenger) Furrion S+ replacement camera and received a LH side camera. I have…read moreleft numerous voice messages by phone, also sent a text message per their online suggestion and have had no response for over a week. Their on-line returns portal freezes and won't let me complete the return. Absolutely unacceptable service.

No customer service! Received broken part. Filled out return ticket and emailed pictures. No…read moreresponse! Called several time, only to get a recorded message. No response to messages! Worst online ordering experience I have had!

I ordered a Combo CO/LP Alarm Detector to replace our expired unit. The price was very reasonable…read more I placed the order on 11-11-2025 and received the exact unit in new condition on 11-17-2025. A day earlier than they had promised. Not difficult to install and works great. They had also stated the unit expiration date would be 2030 or later (These units expire in 5 years) and it was 2030 as indicated in the product information.

ordered 2 accordian doors for Rv, didn't fit the interior bathroom so decided to send the one that…read morewas not opened back. be very Aware that you are responsible for the return shipping fee. be very aware that you will also be charged a restocking fee at 50% if you have "attempted" to install. at the cost of shipping now, it's a lot of money. of course they know this and promptly send you an email with a copy of their policies, How convenient... stay away from this place and buy through Amazon where returns are accepted with a restock fee or shipping fee. Very poor customer service.

We own a used Cruiser 2552, we have gotten help and repair and a tour when we took the Coach in. No…read morecomplaints! Picture below adding new awning, Coach didn't have one. Shop is clean and efficient.

Incompetence and indifference a bad combo. Bought a used unit they had taken on trade. Unit well…read morecared for with low miles. Ensured multiple times how unit had been winterized, oil changed, and that unit was ready to roll. Asked twice if a pre-delivery inspection checklist was utilized. Ensured they did so, and that it was completely ready to go. Took unit straight to outdoor storage for 3 weeks and had several days of freezing temps. Weather warmed for a short time, so we used the RV. Discovered unit had not been winterized, grey tank was ~2/3 full, black tank ~1/3, no anti-freeze in pipes, oil not changed, generator exhaust pipe was hanging loose below unit, all tires low air pressure. Brought unit back expecting nothing more than an explanation of how this happened, an apology and a quick fix of these items. No apology, empathy or taking of responsibility. Reluctantly agreed to fix the items but made us leave it without a clear return date, which ruined our planned Thanksgiving trip. Upon pickup, thought we would get a better explanation and some kind of apology, maybe a wash of the RV to make us feel a bit better... but instead, more excuses, double talk, indifference and attitude. Do yourself a favor and avoid this place... we are certain, the same stuff is happening with their own Phoenix products. Quality assurance and customer service would be evident throughout the company if they were important to them! Like Share

I am having the EXACT same situation (see review dated 9/27/2024) with Tiara RV (Kyle) canceling a…read moreextended warranty. Been trying since May 2024 still no refund. I sent a complaint to the BBB, still no refund. I see there's other complaints on BBB about same issue with Tiara.

If I could give zero stars I would…read more 4 weeks of owning out 5th wheel and have yet to go anywhere . Week 1- they delivered our 5th wheel to us with no power cord so we couldn't even use it for the first 3 days. Also window trim popping off on a lot of the Windows. I fixed it myself Week 2- led light over awning stops working - wasn't to worried about that figured I'd take it in for service at the end of the season. Week 3- water line to fridge was hooked up wrong flooding our 5th wheel and causing major trim damage- pulled the fridge and repaired it myself and figured I would have the interior repaired at the end of the season Week - 4 converter burns up /no power to unit -2 days before our 1st trip. Since the beginning we made a lot of calls to tiara before we even received our 5th wheel. Reason is because they would never communicate back and left you in the dark the whole time . There is no leadership in this company. From the parts Dept to Chris the finance manager and all the way to the so called owner Todd . They were all horrible to deal with. They do not care after the sale. They will put all blame back on the manufacturer . And take no responsibility for the lack of service they provide.

In October of 2021, what started out as a "what if" question... led us to Luxe and ultimately to a…read morelifestyle we never could have imagined. In 2022, we built our first Luxe, a 2023 47FB we named Penny. She became our home, office, and adventure partner as we embraced full-time RV living. In 2025, after almost 2.5 years in our Toyhauler, we stepped into the new 2026 Regent at the Tampa RV Show, and we knew it was time for a new chapter. When we began designing our 2026 Regent, Kristen played an incredible role in helping bring our vision to life. After living full-time in our first Luxe for almost two and half years, we knew exactly how we wanted our next coach to function for our family. Kristen took the time to truly understand not just what we wanted, but how we lived. She listened, asked thoughtful questions, shared her expertise, and helped us think through every detail. From designing features to the little touches that would make Charley feel like home, she helped us see the possibilities. Her knowledge, attention to detail, and genuine investment in our journey made the entire build experience exciting, enjoyable, and unforgettable. She didn't just help us build a coach. She helped us create our dream home on wheels. That level of support continued long after the build. Oscar has always been there to answer questions, share his knowledge, and help us better understand our coach. No matter when we've reached out, he's been a trusted resource and someone we've always appreciated having in our corner. When delivery day arrived, Joe and his team made sure Charley was everything we had envisioned. They took the time to walk us through every aspect of our new home, answer our questions, and ensure we felt comfortable and confident before leaving the factory. We stayed at the factory for five days and truly lived in our home to ensure all was exactly as we had expected! Most recently, during our one-year warranty visit (August 2026), once again the Luxe team delivered an exceptional experience. Leah coordinated the entire experience with warmth, positivity, and exceptional communication. From the moment we arrived, Kyle's knowledge and expertise immediately stood out. As we walked through our warranty items, he listened carefully, asked insightful questions, and shared valuable information. When we returned to pick up Charley, he took the time to thoroughly review everything that had been completed and continued to share his knowledge as an owner resource and educator. We left not only with a beautifully cared-for coach, but with an even greater appreciation for the people who stand behind it. We also recognize that experiences like ours are only possible because of the technicians, service professionals, craftspeople, and countless team members working behind the scenes. While we may not know every name, we are grateful for every person whose hard work contributes to the Luxe ownership experience. Over the past four years, we have owned two Luxe coaches, traveled thousands of miles, and embraced a life we once only dreamed about. Looking back, we're incredibly grateful that we took the leap. What started with a simple text message became one of the best decisions we've ever made. Luxe didn't just build Penny. Luxe didn't just build Charley. They helped make possible a lifestyle, a community, and a journey that changed our lives forever. For that, we will always be grateful.

We have hot water again in our LUXE! Our Truma hot water…read moreheater froze while we were traveling from Minnesota to North Carolina. I started investigating the issues and found that every piece that was plastic broke. After a bit of trouble shooting, several discussions with a fellow Luxe owner and a load of phone calls with Certified RV, I decided it was going to be cheaper and easier to replace the entire hot water heater. Tammy at Certified RV helped me get what I needed. Certified RV's tech Scott provided some valuable insight for the install as well. It is amazing how nice a hot shower in our own rig feels! A huge shout out to Tammy at Certified RV for all her assistance making sure she got me the parts I needed as soon as possible. She truly went above and beyond the normal to get us the parts. I am grateful for her, and everyone else at Certified RV, for their professionalism and support!