The service department is truly terrible. I had by 2022 Ram TRX serviced hear through warranty…read more They replaced the front control arm and did an alignment via approved service through my extended warranty. It took them over a week to fix (it's a 3 hours job). The alignment was botched and the steering wheel was not straight when it was returned to me. When I called them back to correct the issue, the service advisor informed me I can certainly bring the truck back... but they intend to KEEP the truck until my previous bill was paid by my warranty company. Shocked, I called the warranty company to see what was going on. They told me the dealer would not accept their payment due to having to run it through through a credit card service (100% of 3rd party warranties do this with 0 problems at other dealers). Apparently, Tyler did not want to pay the 3% fee for the transaction. Why this was not added to the cost (to me) I will never know. But Tyler would not accept payment and told me they would KEEP my truck until I PAID the full bill (I had already paid the deductible upon completion of the service that day). I wrote to the Service Manager with this problem, hoping to find a solution that worked for everyone. No reply. I emailed the General Manager. No reply. I then emailed Scott Tyler directly to tell him how his customer was being treated, because if it was my business, I would certainly want to know. No reply. I told them all in my email that I was reaching out to correct the issue in order to not have to do what I am doing today, which is share negative feedback with all social media and RamCares. Since there was nothing after several weeks of trying, here we are. And my steering wheel is still crooked, which I will now have to pay someone else to fix. Horrible service, incompetent employees, management, AND ownership. Take your money elsewhere so you don't have the same experience.

Service department customer service is aweful just going through a routine warranty check an the…read moreguy at the counter an I quote from the dealership I bought my car from she said he was a dick will never take another car there drove to south bend got two cars scheduled no problem they won't get a dime from me ever again.

Purchasing a vehicle is a major life purchase, and Shawndel Gordon made the entire experience easy,…read morefriendly, and completely hassle-free. From start to finish, Shawndel was straightforward, relaxed, and pressure-free. He took the time to answer questions, explain options, and ensure I was comfortable throughout the process. His professionalism, honesty, and customer-focused approach made what can often be a stressful experience enjoyable and seamless. The level of service provided exceeded my expectations. I highly recommend Jordan Automotive Group, and especially Shawndel Gordon, to anyone looking for a vehicle and a truly exceptional buying experience. Thank you, Shawndel, for all that you do!

We had an outstanding experience working with Andrew. His attention to detail and dedication…read morethroughout our shopping and buying process was exceptional. You'll get a friendly, knowledgeable, and committed Jordan employee who treats you like family.

Brian, the owner, is fantastic! Very friendly, honest, and insightful. He and his team identified…read morethe problem, replaced the part, got my vehicle in and completed all within the same day, and all at a very fair price. We've just moved to the area less than 2 weeks ago and I've already found my go to mechanic!

I have used Auto Village for a long time on my 2016 Honda Civic and the work was excellent and all…read morethe employees are the best! Recently my ex-husband took in his 1993 Ford Ranger truck with over 300,00 miles on it with so many problems as you can imagine. No other auto service center could fix any of the problems!! Auto Village got it running like a dream and now we are confident we will have another year of use from it. Their prices on every thing are the best/lowest around!! I highly recommend them to all!!

I live in Indianapolis and my car started overheating while I was visiting my boyfriend in South…read moreBend. I was super worried that I was going to have to miss a lot of work but Avenue automotive was able to get the job done within 48 hours (and right before Christmas). I am so grateful for these lovely people, everyone was so friendly and helpful. The price was even taken down when I mentioned I may have trouble paying for it. I really appreciate these generous and kind folks. They took what could have been a bad situation and made it manageable.

Needed an oil change quickly before a trip and when I called several places they were too busy to…read morefit me because short staffed in any of the 3 days I had left before my trip. So after reading reviews, called Avenue and they said they'd fit me in if I could leave my car for a bit. I did just that. When I went, they are so nice!! Super friendly & I loved how they treat their customers and each other. We talked about how hard it is to keep workers now & he said you have to treat them right. Isn't that the truth! Love that!! Highly recommend.

I found Auto Import Specialist a few years ago. After receiving completely awful service for my…read moreMercedes at the local 'beep beep' dealership, I needed a service center that was honest, fair, and that I could trust to work on my E-350 wagon. I have to tell you AIS fits the bill in every way! The service is exceptional, the guys are very customer oriented, and the work is stellar. I have been around awhile, have had many classic cars, and have been to many auto shops throughout the course of 60 years of driving. This place is head & shoulders above most. Take your car here if you want to be treated with courtesy, honesty, and fairness & want good work and great communication. These guys, Mark, Jeff, Joe and all the guys in back love what they're doing ... and it shows!

I am a 73 year old, widowed grandmother and I've had AIS work on my 2008 MINI Cooper S about 4 or 5…read moretimes now and am extremely happy with the service I've received from them. I feel my car is in good hands with them, they are honest, do great quality work and I feel I can trust them to keep my car being dependable for me. They will continue to receive my business! Knowledgeable, professional and trustworthy is what they are!!!! Karen S

I have taken my Buick Enclave here for exhaust issues. They are very knowledgeable about what they…read moredo, explain issues simply, and fix it for a price that can't be beat. I took my Enclave to quite a few "state-of-the-art" dealership facilities, and they couldn't solve the issues. Main Muffler diagnosed and fixed the issue quickly.

This shop just completed exhaust system work on my GMC Acadia. They completed the work in record…read moretime, in my opinion. The cost was about as reasonable as one could get for what was done. I would recommend that you should take your' vehicle here for good prices and customer service. I will do business with this shop in the future. Thanx

I took my car and have my brakes , looked at I was not having any problems with them , no squeaking…read more, no rubbing , nothing I was just trying to be proactive , the mechanic came out and said you need to change the back pads and rotors. I asked about the rotors because I said there has been no issue with the brakes.Well, we just replaced the rotors.When we replaced the brake shoes. I took the car to another mechanic who took the tire off and told me my rotors , look like brand new and there was no reason whatsoever to replace those this really upset me because I had been a long time customer and I felt like I was being taken advantage of. I guess this is why it's always important to get a second opinion

Customer service is top notch!…read more Mike was very good to deal with and the place has a great feel to it! Definitely a positive experience!

Stopped in to look at a nice looking car on their lot . I was ignored in the showroom , to be fair…read morethey were busy but they made no attempt to acknowledge me . I was ok with this as kind of got a 'slimy' feeling about them . Just a hunch or feeling but you have to trust those sometimes.

I bought a car took it back the next day. Told them something wrong with the car. They keep saying…read morenothing with. Took it somewhere else a bunch of thing was wrong with the car. found out each time I took it back to S&H they were resetting the car. I didn't even have the car 30 days and I had to trade it in at another dealer because the car was a lemon.