Worst service ever, the old man is as rude as they come I…read morewould give zero stars if i could

Plan to move to a different place by end of the year after renting there for years. Poor…read moremanagement; erratic billing; non-existent account assistance and communication. Possible overbilling as well. The hassle just not worth the rate increases.

From the owner: Were a local family owned Self Storage facility serving the Three Rivers and surrounding areas with…read moreall your storing needs. We look forward to growing as a company alongside you!

****BEWARE AND DO NOT USE THIS FOR YOUR STORAGE NEEDS****…read moreAlex, the "so called" Manager who appears to be too young and obviously does NOT know how to run this place. He auctioned off my unit but the buyer hadn't picked it up yet so Alex told me I could pay for it and keep my unit. Upon arriving to pay Alex, the person who bought my unit was loading my things onto a trailer and was a very pleasant person. After I found Alex, he tried telling me that he can't let me have my things because he was wrong telling me I could pay and keep my unit. Alex came screaming at me while I was talking to the person who purchased my unit as if he was the police. This place is NOT a place to use and not the 1st issue we've had with Sturgis Storage but the 2nd. Alex needs to be fired and reprimanded for his behavior. Alex does NOT know what he is doing!! This is the worst storage place ever.. The 1st time we used Sturgis Storage in 2015, the unit door suddenly slammed down with 4 ppl in it and the youngest one stuck in the unit was 11 yrs old and almost hit by the run down units door. Places like these are dangerous and have idiots running them

From the owner: Looking for affordable storage in Sturgis, MI? Our US-12 facility offers 100% drive-up units with…read moregated access and no deposit required. Perfect for homeowners, contractors, and small businesses in Bronson, Fawn River, Colon, and Howe. Our wide aisles make it easy to store large items, tools, trailers, and household goods. Fully fenced and locally managed, our storage is secure, easy to access, and priced right. Month-to-month rentals available--reserve your unit online and move in today.

We own a used Cruiser 2552, we have gotten help and repair and a tour when we took the Coach in. No…read morecomplaints! Picture below adding new awning, Coach didn't have one. Shop is clean and efficient.

Incompetence and indifference a bad combo. Bought a used unit they had taken on trade. Unit well…read morecared for with low miles. Ensured multiple times how unit had been winterized, oil changed, and that unit was ready to roll. Asked twice if a pre-delivery inspection checklist was utilized. Ensured they did so, and that it was completely ready to go. Took unit straight to outdoor storage for 3 weeks and had several days of freezing temps. Weather warmed for a short time, so we used the RV. Discovered unit had not been winterized, grey tank was ~2/3 full, black tank ~1/3, no anti-freeze in pipes, oil not changed, generator exhaust pipe was hanging loose below unit, all tires low air pressure. Brought unit back expecting nothing more than an explanation of how this happened, an apology and a quick fix of these items. No apology, empathy or taking of responsibility. Reluctantly agreed to fix the items but made us leave it without a clear return date, which ruined our planned Thanksgiving trip. Upon pickup, thought we would get a better explanation and some kind of apology, maybe a wash of the RV to make us feel a bit better... but instead, more excuses, double talk, indifference and attitude. Do yourself a favor and avoid this place... we are certain, the same stuff is happening with their own Phoenix products. Quality assurance and customer service would be evident throughout the company if they were important to them! Like Share