I had a great experience at Minute Clinic! I made an appointment online and was seen right on time. The doctor and nurse did a wonderful job--they took their time to find out what I was sick with. I definitely recommend them! read more

CVS Pharmacy - Drugstores Near Me - YORBA LINDA, California

My partner came home in tears because a "doctor" at your minute clinic REFUSED to take her from the walk in list after blowing through the people in front of her. She opted to pay out of pocket and was drilled about her insurance and then told to go somewhere else. This "doctor" had time to come out and gaslight her but not help her when she's sick. Then as she's leaving an old man blocked her from leaving and yelled at her. Then chased her to her car and continued yelling at her. The employees saw what was happening and did nothing to help. read more

Terrible location. One doctor who was moving at about a patient every 30 minutes. Had an appointment and waited an hour. Also the bathrooms were really gross. There was another provider there too not seeing anyone I guess. read more

FYI so I came to this CVS randomly and noticed they have a CLINIC. I HAVE NO IDEA what insurance they take if ANY but it looked like a legit place to get FAST non-emergency service. I just wanted to share a possible place for anyone seeking fast service from a medical provider since the flu season is upon us. read more

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No one here to open the store at the listed opening time. Pretty tough when my daughter needs something to treat her hives.

The worst costumer service I have encountered My entire life. The manager was very rude, dismissive, and racist. I hope leadership fires the manager of this store. Please never come to this store. read more

Omg, people do not know what drive through means. Waiting 15 minutes for one vehicle. They should have them get out of line if medication ain't ready. read more

The outside of the building is super cute, different from every other CVS I've been to. Cashier was nice. That's all I want to say! Lol read more

CVS Pharmacy - Front of store - Drugstores Near Me - YORBA LINDA, California

not sure if this is the correct location but i had called in the pharmacy in yorba linda and i was on call with "sabrina" and she is the worst pharmacist ever. terrible customer service and she talks too fast and i cannot understand her and she just laughed in the phone. who is hiring these pharmacists these days? get another job if you are so unhappy. read more

Consistently poor customer service at the pharmacy pick up window. Unbelievable how consistently unfriendly everybody is. Seems like I see a different face every single time and no one has ever pleasant. I really dislike how they rely on that loud clanging electronic metal box instead of opening up the window. Two stars instead of one star because I've had a decent experience with two different pharmacists read more

Impossible to speak to a human being over the phone. Called the front desk, zero help. The customer service has been drained from this location. Time to transfer to Walgreens, or anywhere for that matter. Complete nonsense. Don't waste you time. Here's a post from another former customer..."I used to be able to call and speak to a human being at the pharmacy. They have taken that option away. Now I have to leave a message and wait for someone to call me back. I'm really sick. I need a prescription filled. The doctor has advised me the prescription has been submitted. They have no record of it (from the automated system) and I have no person to speak to that can help. Unfortunately these companies they are doing away with customer service are hurting their businesses by taking away opportunities for consumers to speak to humans." I don't know about all CVS locations, but this one straight SUCKS. read more

They keep filling a prescription I don't use and told them to discontinue 3 times. If you are not paying attention $30.00 later you are out of luck. They laugh in your face and don't even try to hide it as we all know you can't return a prescription of medicine once it's left the store. read more

The customer service is TERRIBLE!! I shop at many CVS stores and most employees are wonderful. But this one...Wow! The people working there Sunday afternoon on 3/22/26 really went out of their way to be rude. Many cases are locked, so there were a lot of calls to unlock them. Boy were they ANGRY that they were being bothered. I saw 4 different employees and they all acted the same- to everyone!! And the person who rang me up wasn't nice either. It's not that difficult. What a shame! read more

Love my local CVS. I like to browse around because I tend to score some good clearance deals. Have came here twice for Passport photos $ 16.99, takes 5 mins to receive. Highly recommended. This CVS is located next to the YL Post office. Within a parking lot away. Which this post office also does passports here. They recommended us to come to CVS for the passport photos. The service & associate here are all so friendly. Also came here twice for my Covid vaccination. Was easy to set up appt thru the ap. Didn't have any problems after. read more

CVS Pharmacy - Oh yay 07.18.22 - Drugstores Near Me - YORBA LINDA, California

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BEWARE...we purchased a $100 Visa gift card. We tried to activate it and noticed it had been tampered with. Do not buy a VISA gift card. from this store. Now we have the hassle of trying to get reimbursed. read more

Stupid phone system wants the DOB associated with my phone, but it is not registered with them, so had to leave a message. Just had a simple question, is my Rx ready. read more

Courteous employees and knowledgeable pharmacists that ensure that their clients are treated with respect and care.

If I could give this cvs pharmacy 0 stars I would. The people who work at the pharmacy are extremely rude, unprofessional, and unhelpful. I've came here on several occasions for not only myself but for my elderly grandmother and every time I'm so shocked about how the employees are so rude and rushes you even if you have a simple question about other perception pick ups. read more

What a Buch of slow staff. Waited for 30min in the line then one person was taken care of. Just got out of shit place without picking up my drug. This place is horrible ignoring a long line and they are super slow!!! . My big mistake. I tried to give them one more chance then I will completely write off these shit place in my life. Wont visit them again!! read more

Drive through: this group of pharmacists is the most pleasant, friendly kind helpful Group. There are more than one of them that somehow manage to exhibit the same pleasant and friendly service and quality every single time I come to the window. We are not having conversations, just a normal interaction. I appreciate their ability to bring to my face. read more

Wouldn't recommend this place if you're looking for special care! Drove 45minutes for an appointment only to have to canceled last minute. Scheduled the appointment and followed all the check in steps through the app (like they strongly recommend), and still was denied. This was really upsetting, urgent care would've been the next option, had another CVS not had a last minute cancellation. Strongly suggest using any other facility! read more

Be sure to double check they give you a receipt when you pick up a prescription. I picked up five and they forgot to give me the receipt. I called them immediately when I got home they said they would have it sitting ready for me when it came back. I came back two days later and sat in the drive-through line for 25 minutes and then they told me I needed to come inside. I told him I would park in the front and they needed to bring it to me in the next five minutes. It's been over 15 minutes and no one has come out. I'm really getting pissed off. What is wrong with people? read more

Horrible place to get your medication. NEVER answer the phone nor return calls. What is the point to leave a message if no one ever call back? Dropped a prescription last Thursday and still not ready which is understandable if it's not in stock but No follow up about status! Automatic answering says 1-2 days but it's way passed! read more

This CVS Pharmacy has to be the worst pharmacy I have ever been to in the United States and outside of the United States! The place is absolutely filthy. The staff is rude and the pharmacy in particular has a personality of a wet mop! They love to chastise people about following certain processes and procedures that they claim should be easy to follow yet they are ad clear as mud! I have never met people with worst communication skills in my life. RUDE, RUDE, RUDE! If I could get to any other pharmacy closer to me, I would! It's unfortunate that Yorba Linda would allow this Pharmacy to turn Yorba Linda into such a scummy area! read more

Changing my mind today because the RN that treated me left as in quit the facility and service today was not the same. Siiiiigh. I still liked the sales that took place a few days ago from what I got. So. I'll likely not return to this branch again since CVSes are everywhere. This was just a two-time visit place. read more

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I needed to exchange my husband's cane. I was in a hurry as he is not well. I had a couple of issues with the exchange and Treymel figured it out and got me out of there quickly. She did it all with a smile and such courtesy. I was so grateful! Thermal read more

1/23/24, morning time. People working on cosmetics. One of the people working in cosmetics was basically rude up tight. Her :Can I help you find something ? Me: I'm looking for a pink shade lip stick. Her: well we are working here organizing the cosmetics... Me : ( thinking ... Why did she even bother asking me if I need help when you know I'm looking in the make up section and give me that response. Very rude and made me feel very uncomfortable. I'm very aware of my surroundings and where I'm stepping or looking at. And it wasn't like I was stumbling on them or their carts of organizing things. Like why be sassy about it, just be up front and kind about it. There is no sign saying I can't look while you're organizing cosmetics. Be kind! Sorry you have to work and all but you still need to be nice to people and not make them feel a certain way. Sorry you were having such a bad morning I guess. read more

I am writing this in the hopes that the management at this CVS will read it and address the issue with customer service. I was in line for consultation at about 2:30pm this afternoon (11/28/23) few feet behind the counter waiting for someone to call me up. When no one acknowledged me for about five minutes, I stepped all the way up the counter. One employee greeted me with a brief hi, but continued on with what she was doing. After standing there for another five minutes or so with no acknowledgment, I left. I realize this is a busy time of the year, but a comment like "we'll be with you in a few minutes" would have been appreciated. I felt invisible. We left and went to Walgreens where we treated with respect. read more

Stopped into this CVS to grab some of my go to drug store makeup & household essentials and was super impressed by the customer service I received there. One of the associates that was working on stocking an aisle had to help unlock one of the items I was purchasing, but I was being so indecisive & she was super patient with me and let me know she would be around if I changed my mind. I ended up asking for her help & she even gave me her input which I was like super stoked on, I wish I got her name because she was so friendly! I was here on 5/6 around 11:30-1230. The associate that rang me up was super friendly too. Everyone was masked & store signage encourages facial masks. read more

After we lost our pharmacy due to Rite Aid closing, we needed to find a new one. Luckily, we came across this CVS store. There were at least 12 people in the department and they have 3 lanes to pay at their checkout counter. There was a bit of a line for checkout when I arrived, but it was evening and the day before Thanksgiving so a line was to be expected. Despite that, the line moved quickly. I waited less than 5 minutes. When I got up to the counter, I needed to update my insurance information, which they took care of quickly. They were fast and friendly and I was in and out of there in less than 10 minutes, which included my wait time in line. I'm very happy with the service I received and I'm glad they are nearby to take care of any of our future needs! read more

Pharmacy and store staff are always very friendly and helpful! This has been my main CVS store for years.

This is for the pharmacy department. How do you lose my insurance information if it's a on going refill? Had to fight for them for over an hour to get it resolved. Why are CVS pharmacy employees so incompetent vs other places like Costco? read more

CVS Pharmacy - Drugstores Near Me - YORBA LINDA, California

I love going to the store. People are great and helpful but the pharmacy takes a half hour break so they close it. There's enough people in there to stagger their breaks and lunches to keep it open. It was an inconvenience last week when I was in a hurry to get to the airport but I couldn't get my medication because they were closed for the half hour for lunch. read more

CVS Pharmacy - Lunchtime hours - Drugstores Near Me - YORBA LINDA, California

This is the closest CVS pharmacy that has a minute clinic in my area. Recently I had to get a few shots to travel with and I came here to get it done. First thing though was I had the CVS app that actually lets you make an appointment and select your date and time. After that is done it has a reminder text message as well! But overall I really love this feature. It works well and lets you know you should arrive a few minutes early to enter in your code so they know you are in the store. Once my name was called I was literally in and out of this place within 10 minutes. Simple, easy and the shot was not too painful. The lady had an assistant that actually put the shot on my arm, still overall the ladies were friendly and the nurse practitioner also asked me what countries I was traveling to. So she can double check if there were any outbreaks or if I needed more shots. Tip- I really suggest making an appointment before going to these clinics because you could be waiting for hours and that is just nasty. read more

I ran out of COVID-19 Home Tests. They had a stack of them on the shelf behind the pharmacist. I found out why, despite being a 77 year old male on Medicare, they wanted to charge me $26 per box of 2 tests. I've had COVID-19 for 10 days now, was wearing a mask, parked in a handicapped space in front of the door. No thank you CVS, my business will continue to go elsewhere! read more

Last straw. I thought I'd get the flu vaccination that they sent me an email about. So I made an appointment and that was easy online. Less than a day before my appointment they canceled it. The people in the front and the minute clinic are fine. It's the pharmacy people who are so unhelpful. Going to search for another pharmacy. So sad been with them too long and they're only 2 blocks from my house. Oh well. read more

I'm grateful this pharmacy is here, printing photos, when Costco and Target have this service. But the employee Kyle working tonight left me speechless. No one was at the front counter while I waited for several minutes, so I looked around the store for someone to retrieve the photos I ordered. I saw someone wearing a UCR sweatshirt and headphones, so I asked, "Excuse me, do you work here?" He replied, "I don't know. Do I look like I work here?" Taken aback, I asked again if he worked there, and he gave the same response while turning around to show me his badge. I told him I needed some help art the counter. Without moving, he said "What do you want to get at the counter?" I paid for the photos, and he got out a large grey plastic bag. I told him I didn't need a bag, and he said, "Do you want one anyway?" No. I don't. read more

On the website, it lists that they take kaiser Insurance. I make appt and go wait. And yet she tells me they don't accept it. Wth?

I've never experienced such unfiltered rudeness from someone in a customer service role as I experienced today. My appointment for a drive-thru COVID test at 11:20 this morning took a while to get going; I arrived in the drive-thru pharmacy line at 11:15 and didn't get to the window until 11:30, but that was understandable. They're overwhelmed with people to help right now so I understood the wait. It was the actual interaction between the pharmacy worker and myself that completely baffled me. They make you do the test on yourself here, so you're given a packet with the nasal swab and everything in it. The pharmacy worker talked to me through a grainy microphone, asking me questions in a quick and dismissive register so I only caught about every other word. Once she gave me the test kit through the drawer, she started going through instructions on how to test myself. Their window is darkly tinted but I tried to watch her gestures as she rattled off the instructions, and at one point, she said that, after swabbing one nostril, I had to "hold the swab for 10 seconds" and as she said this, she put her own demonstration swab back into its little plastic wrap, so I understood that to mean that I would swab one nostril then put the swab back into the pack for ten seconds. I was just trying to mime her exact movements to avoid doing it wrong, so when I did what I thought she had instructed, she suddenly went "clearly you didn't listen to my instructions whatsoever" in a completely fed-up tone, talking down to me in an intentionally slowed manner when I quietly asked for clarification. I've worked in customer service before and I know it's a drag most of the time. I've never worked customer service during a pandemic at a pharmacy, but I also try to empathize with people as much as I can. That being said, I was shell-shocked when the pharmacy tech said this in such an unfiltered and angry tone of voice. I was genuinely confused, and when I asked what I did wrong, she sharply informed me to hold the swab up high in my nostril for ten seconds, rather than swabbing in a single instance then "holding" it in the packet. I've never had a COVID test before and I was just trying to do what she told me, but I felt deeply condescended to in my mistaking what she had said. All of her instructions from there on were sarcastic and impatient, like I had inconvenienced her with my misunderstanding. When I put the bag into the specimen box (word for word, all she said was, "now put the bag in the box") after wiping it down as instructed with a disinfectant wipe that's provided with the kit, she muttered that I hadn't used the wipe to open the box lid with my fingers, and she just went "whatever." It seriously felt like I had insulted her or something, with how blatantly rude she was being. I didn't know how to be more polite than I already was being. Obviously this is a very COVID-specific experience, but I won't be coming back to this store. I never use the pharmacy at CVS in the first place, but this was a miserable and unnecessary interaction that should've just involved a simple correction for someone trying their best to get the test right. I have no idea what the pharmacy tech is going through--maybe she was just having a bad day. But even when, in that kind of healthcare-centric role, you just feel like screaming or taking off your "customer service face," it should never result in making another person feel so crummy when they're intentionally being extra nice due to the current circumstances. That's the ironic part of it: every interaction I have with any employees nowadays is almost syrupy sweet from how much I feel for them and want them to know that their work in a pandemic is appreciated. I truly don't know how this could've warranted such a mean-spirited testing experience. Anyway, it was a day-ruiner. If you're in need of a pharmacy and you'd rather not be belittled by staff that's clearly exhausted from this chaos, try the CVS off of Village Center instead. read more

never prepared for appointments and bad service. i never have a good experience here. no one outside the minute clinic to answer questions. lack of patient and customer care read more