Cruelest staff! My toddler was about to pee her pants and they staff said "no public toilet". I offered to buy something to use the restroom she still insisted "no public restroom" and suggested that maybe i can go to next door restaurants. If i had buy something, i would be your customer, and you guys do not have restroom for ur customers, given that you are in the healthcare services???!!! The side note was that i never had such experience with other CVS locations. They were very nice and one of the staffs even tried to make sure the restroom was clean before letting us in. So it it just this horrible location. read more

Sorry CK, I don't know what you're talking about love. I've been going here since the place was still SAV-ON and service has pretty much been on point. Maybe they were restocking when you came, but they are always stocked when I go. Better luck next time buddy. And mos def, sign up for email offers and don't forget to bring your CVS card to save more :) read more

Just called to ask if my prescription is ready. They said yes and that they close at six. I rush over and get there a few minutes before six. Of course their gate is closed and no one will help me. "Sorry, we are already closed." "It's not six yet." "Our computer system is already shut down." Again, it wasn't six yet. I had just gotten off the phone with a woman that told me they close at six. Legit, do not fucking waste my time like this. I may not need my meds urgently, but there are definitely people who do. If you're so eager to close and get out of there, then don't tell me you close at "six." read more

I updated my critique on 5/16/18: after getting a positive response and a reasonable explanation from the store manager. However I'm leaving my negative review until the store posts a sign about this issue: I'm sick of the missing sale signs on this store's items, hence any coupon on your Extra Care card (which is always better than the "sale") is voided. I noticed one item was on sale when I checked out and complained to the guy at the register that there was no sale sign on the item, otherwise I would've bought another brand. He acted like I must be blind any simply offered to scratch the item. I thought I wasted enough time so I begrudgingly bought it any way. Later, at home, I noticed another expensive item didn't get discounted at all. So now I call to find out why. The guy on the phone said it was also on sale and it didn't come up at the register because it was a buy 2 get 50% off and I only bought one. He then admitted the store takes the sale signs off early, INTENTIONALLY, because it's the last day of the sale. He didn't even offer to even honor my card coupon, he only offered for me to drive 5 miles back to this store just to return the item and get a refund. I also couldn't get him to admit the policy of taking down the signs hours before the sale is complete not only inconveniences customers it rips them off. I called it a bait and switch, since I only bought these items with the promise of using the discount on my card. read more

Therese from the pharmacy has a nasty attitude. I guess I'm not the only one to notice it. Maybe if you worded your sentences properly and politely like "is so and so still on this prescription" instead of "so they need it or not??!?!" after you were asking me about a completely different dosage, I'd actually understand what you're asking. I don't get how she dares to snap at customers when it takes them forever to fill/ring up orders that should've already been done. This location is just out of convenience, but at this point, I'm avoiding it at all cost. You might've studied medicine, but you don't have a clue about common decency. read more

working unprofessional and despising customers who use medical insurance. Me and my son (he was sick and crying) had to wait in line for nearly 2 hours and in the end they did not provide medicine for my son read more

I came into this CVS today and witnessed a cashier (older white woman with long blonde/white hair) be extremely rude and hostile toward an older customer who was checking out. The customer simply asked for change and the cashier started yelling at him and when he asked for a bag for his items she again yelled and told him "no you cannot they are 10 cents". He had the ten cents in his hand ready to hand them to her. She then proceeded to throw the bag at him and walk away. I will never go back to this CVS ever again and this cashier should be fired immediately. read more

This is the worst CVS I've ever been to. Their toilets leak and bathroom condition is disgusting. I couldn't believe I am in a developed country when I stepped into that bathroom. Absolutely ghastly and the health and safety government office should be notified ! read more

The people working in pharmacy department don't know what they are doing. The store is okay, but all the pharmacists and pharmacy technicians are idiots. Can't believe CVS hires a bunch of idiots running the pharmacy department. read more

Worst CVS ever. Because of this incident, I will probably never go to CVS again. I had a scheduled covid test here & when I arrive at the site, they proceed to tell me my appointment has been canceled. At least text or email me... driving all the way here was frustrating & the pharmacy didn't help at all. I asked if there was anything they could do because I needed this covid test asap -- I even asked if they could offer me a free take-home test kit. The pharmacy lady said, "Oh we have some available for $30." Not going to waste my money because my appointment was canceled. Worst customer service ever. Start emailing or texting your customers if the appointments are canceled... don't wait for them to arrive on site & tell them. read more

This CVS deserves 0 stars. I came for vacation so I booked a pre travel covid test for my son 2 weeks prior. I kept getting text messages and email of my appt coming up which is a good sign. We were on our way to CVS for his appt when they all of a sudden canceled his appt 30 minutes before by sending a text! Furious, I called and told them I am on my way for my son's appt why did you cancel? Their excuse... because of the wind!!!! I asked them if my son can just take the test inside then and they said no. I also asked can you reschedule him for tomorrow then? They said no I have to do that online. I told them but you are the one who canceled the appt, not me. They still said I had to do it online. Frustrated, I went online and they along with all the other CVS in the area, did not have any more appts for that day or the next. Luckily after about a hour of searching the web, I found another CVS 20 minutes from my airbnb that could take him that day. I told them what happend and they were shocked that they would cancel everybody's appt all because of the wind! Reminder, I did this all on vacation! Do not take a pre travel covid test here! read more

This cvs is the worst. Please someone who is in charge of cvs pharmacy please consider retraining your staffs.. all provide really bad services. Especially the older blonde lady. My mistake for taking my mom in to get her flu shot here. If I known the service can be this bad, I rather drive further to the one in Huntington Beach. read more

They aren't patient at all. They barely listened and didn't want to take time to understand what my concern was and more than that, the lady was rushing me the whole time with a nasty attitude. Plus, they were speaking funny English and expect people to understand them. I don't know how they certified this kind of job that only requires a standard customer service. I really hope CVS could take it seriously on their staff for their behaviors. read more

Script was written 5 days ago. They've given us three different times to pick up. Each time they add another half an hour. We've been the only ones sitting here , we've watched them take plenty of Asian customers that have come long after us. Seriously wondering if race has anything to do with it or are they just extremely incompetent? read more

0 stars if I could. Literally the worst place to receive your covid vaccination or an apt for a covid test. The drive thru is super inefficient and your appointment time doesn't matter, cars will cut regardless or block you out of your parking as they're waiting. Staff is incredibly unkind and unwilling to uphold appointment time punctuality. Do yourself a favor and go to any other CVS but this one. read more

The pharmacy... the never ending wait for a script they hopelessly couldn't fill... All I can say is they kept me coming back over and over and over. I finally told them to give me my script so I could go somewhere that could deliver. They can only deliver false hope that you could actually rely on them, and that they could actually ever do anything like the job they were hired to do. This place is a migraine ready to happen. See the trash outside? It's a warning they if you take you business here to the trashy heap outside, it gets even worse inside. The WORST!!! read more

I usually go to this store because it's the closest from where I live. I always have the feeling that this store is about to close or out of business. The store is deserted, merchandise is not easy to find, employees are no where to be found...I notice some products I often purchase from this store seem never been stocked. I searched for an employee, she acted as if she was from the other planet and could not give me a decent answer. I prefer CVS over Walgreen but it seems to me this company does not care much about business or it will disappear any time soon from the industry. read more

So stupid, I'm calling 24 hrs pharmacy want to drop off a prescription for my wife and have to go through the answering machine after all I want to speak to the pharmacy so it put me on hold, after 30 mins it automatically disconnects. CVS is the stupid and worst store ever. read more

Stopped by the other day and got a bottle of Gentleman's Jack. While at the register to pay for it, guy comes up to me and asks me if I want to make some extra cash....he needs a rides to blah blah blah. I tell him no... I normally would, but I'm tired as f*** and just want to go home and enjoy my bottle. Tells me he understands and says he's a bourbon man himself read more

This is my regular pharmacy and that's the only reason I come here. I used to brag about how short the wait for my prescriptions were here but as the years go by I feel like the service has really gone down. They are getting slower and slower--I might as well go to walmart and wait the 1.5-2 hours and get some shopping done at the same time. The pharmacists and pharm techs chat a lot even when there is a huge line. I was 6th in line one night and I waited 30 minutes just to get to the window. I was so irritated that I told them just to give me the bottle of meds to walk out with and to not bother stapling the bag/receipt. when I finally got to the front. Now I would understand if you made small talk with the people who come up to you in line but when you're having side conversations with the people you work with instead of being efficient and moving the line its really irritating! This has happened the last 4 times I've gone here. read more

Shout out to Robert for charging me $2.50 for something twice. $2 isn't much, but neither is it worth my time to be charged twice the amount. Also felt like he wasn't nice and welcoming. read more

Horrible pharmacy. I had asked them to give me a call when my prescription was ready, they refused. Is it that hard to write yourself a memo? Apparently, lazy worthless staff. Not only that, they couldve called my doctors office on the spot to verify my refill so i could go on about my day. Nope, they said it would take them an hour to call when it was convenient for them. Thanks ms. Dieu Tran. read more

Chris Nguyen , was disappointed the service was horrible. I had call in since noon time to fill up my prescriptions was have some remain. Till I of work and got there in the evening time , and get long line to get to window. End up my medicine not really yet . The associate told me waiting again. This service unacceptable , they need to change the working system to meet the customer need read more

This place is a joke!!!!!! Do not go here if you can help it. They have a sign that said, " Pharmacy that Cares" - BS!!!! My wife was in pain waiting to get her prescriptions but the technician(Asian guy with long black hair sticking up like a Rocker) and the pharmacist(Asian guy) don't care!!! They both know that we were waiting. We waited for so long that my wife had to go sit down next to the pick up line waiting area because she just came home from the hospital ER. We were next in line waiting for anyone that can fills my wife's prescriptions. They just take their time...instead of getting our prescription to put in the computer to get it process they were talking and/or helping other people that aren't even in line for the prescription but rather for some other products that is over the counter items that they were helping to explain to an elderly person. It has nothing to do with the Pharmaceutical product...the elderly person should have been sent to right personnel or the front cashier or the manager. It's not a pharmacy issue, unless they have no one waiting inline to fill prescription. Ehhhhhhhhh! read more

WORST CVS IVE EVER BEEN TO. I've been here a many times and the service is slow and incompetent. Pricing is so wrong too. They are ripping people off. Different prices than other CVSs and the CVS website. Manager isn't very professional either. read more

There were holes on the shelves where inventory should be all over the store. Things were misprinted and priced incorrectly. The woman who checked me out hardly spoke English and wasn't very helpful. Someone needs to go in there and clean the place up. What a disaster and a waste of time. Out of the 12 items I needed and regularly purchase from my local location, they only had 2. read more

Most of their employees are Young Vietnamese and don't have a good communication, or in another word, they r rude!

I dropped off my prescription at CVS and it was ready 4 hours later. But what can I say, they were the only place in town that had what I needed. So, aside from the long list of complaints on yelp! at least the people behind the counter were honest. -I had to wait in line of 6 people dropping off, but only 1 person was available taking in orders -they told me, it would take 3-4 hours because their pharmacist was the only one on duty -the tech there did actually tell me they had it in stock, so I decided to wait for it. -they texted me when my stuff was ready. I went to 6 other places first, but all did not have my mom's med in stock. To me its not really the staff's fault they are quick or seems rude with their customers, its CVS' fault for not supplying enough man power. I think people should have realistic expectations when you only see 2 people working, running back and forth ringing people up, answering the phones and handling people waiting to drop off their prescriptions. read more

Everyone is really nice here when I go in, but why are they locking up almost all the booze? It takes forever cause there is nobody on the floor to open it for you. I guess I'll go somewhere else for alcohol, but for other stuff it's great. read more

Everytime I go to CVS pharmacy its bad experience. I believe CVS should start doing customer service surveys. Never stepping foot in that place again. They only have the one receptionist which of course has a person with messed up prescription and takes super long time. Then they don't bother call me when meds ready so i sat there for an hour thinking there must be a delay. Such a ridiculous way to treat customers. read more

This is strictly for their pharmacy service. I usually don't go to this one but since I was in the area I decided to get my prescription filled. As soon as I got to the line I swear it sounded like I was in Vietnam all over again. The pharmacists and techs were extremely loud and were having their personal conversations and cracking jokes with one another. When I got to the counter and handed over my prescription, the tech was a total snob and acted as though she was too good to be there. After sometime of her fiddling on the computer, she tells me that my insurance is invalid. Invalid? Wth? I just had a baby AND I saw my OB within 30 mins prior to coming to CVS. After some back and forth she finally listens to me and decides to call the insurance where I was then verified as covered. Meanwhile, another tech was standing next to her to back her up trying to convince me that my insurance was invalid when it really wasn't. By then I was just over it. Took back my prescription and went to my usual CVS where I had NO PROBLEMS whatsoever. Seriously, don't come here and deal with these snobby pharmacists and pharm techs that act like they're superior to everyone else. read more

They're the worst here! By all means, do NOT come here to get your prescriptions filled! What's the point of having an app to refill or auto-refill or notes in your profile if the employees don't even use it? read more

This store doesn't have carts. What store doesn't have carts?!?!? I went in carrying my 1 year old and was only able to buy one thing, compared to the list I brought in with me, cause that is all I was able to carry while carrying my heavy 1 year old. I was very, very unhappy and will NOT be returning to this CVS. I should have just gone to the Walgreens right down the street where the DO have carts. Like most normal stores. read more

The only reason I come to this location is because it's near my home but their service is so poor that this will officially be my last time here (they DON'T deserve even a star) . I've been to many CVS pharmacies and this has to be the worst of all. The Pharmacy Technicians are so snobby, rude, and careless to the clients. I tried explaining to the pharmacist about my insurance coverage and she told me she knew, but really didn't understand anything I told her. Every time I come in, I run into some type of issue with these rude technicians. When I tried to call their management to report my experiences, they said they don't know the manager's name an gave me a phony name. read more

Well I don't see anything wrong with the store cuz I shop here most of times and there no complain about it and about the guy that bought the items at our cvs store and you know you can't bought from another store and comes back and try to exchange the items from this store and maybe the guy should read the store return policy and should know better that you can't buy the items from another store and try to comes back and exchange from another store ,,, read more

I definitely do not recommend this store .The fact that this store particularly has no idea about customer relations ,Definetly this individual Ricky should not be in charge. Yesterday having left the house without my cell phone charger.Purchased the wrong one on the way to work .Today tried wrong return it to this store and this specific person in charge refused to allow me to exchange it. because it was purchased at another location! Definitely horrible customer service!!!!! read more

This CVS needs to hire more pharmacists, because I think that could be the problem. Wanted to get a flu shot, signed a piece of paper and gave it back to the pharm tech who told me to sit and wait. 20 minutes later... and it seems like they have forgotten about me. They looked busy, but was assisting everyone who came after me until there was about no one left. Then I asked the pharm tech how much longer will it take. He asked me if I "signed the paper." Apparently there's another paper I needed to fill out, but no one told me or gave me any other paper than the one I already signed. Waited 5 minutes more and then someone gave me a health assessment checklist to fill out. More waiting... until I brought it up again. The pharmacist grabbed his basket of the flu shot, bandages and disposable bin, looked at me and walked away which I hesitated to follow, because he didn't say anything. Until he turned around and said "flu shot?" And took me to a back room to give me a flu shot. I suggest explaining what I need to sign, information I need to provide, an estimated time frame, and just betterk communication with customers...Also, better communication between staff, because they seemed to have forgotten I was there. First time here, and it was conveniently close to my house. I think I'll try Costco pharmacy next time though. My flu shot at Walgreens 2 years ago took 5 minutes.... Update: Better experience the last two times I needed to pick up a prescription. They text you when it's ready. read more

Thank you Mr. Enrique for making me feel like a criminal. It was very misleading to put mirrors throughout the cosmetic section and scold the customer for sampling the product. When I asked you why you don't put a sign saying not to sample products you couldn't answer. It was very unprofessional to embarrass a customer and joke about it in front of your co-workers. This problem of customers sampling your product WILL continue unless you make changes. It won't matter to me because I will NEVER shop at your store again. Thank you for wasting my time and hopefully this store will go out of business! read more

I'm not sure why the pharmacy staff are getting bad reviews because personally i think they are wonderful..A month or so ago i transferred my prescriptions from the cvs at talbert to this cvs on brookhurst because it was so much closer to my home. Ive been in to drop off and pick up my prescriptions 4-5 times so far and the staff have been very helpful and very friendly to me.. read more

Worst customer service ever, I am actually amazed. Don't ever come to this location if you can help it. 2 of the employees were rude to me for no reason and one of the employees was completely incompetent. Customer service is so incredibly important to me, I don't spend my money or go shopping at a place with rude people so I will never come here again. Poor CVS, you are losing customers through this location, fix it. read more