This is a HORRIBLE pharmacy. Minute clinic is good though. Pharmacy denies getting any medicine faxs - be it for life saving epi-pen or just the strep antibiotics. NOTHING can be done by phone calls or fax, you have to go in person, force the staff to stop talking on phone (personal calls) and to each other by staring at them and racing up and down saying hello every now and then, and only then will you get your work done. Do go here if you can spare 2 hours for just the pharmacy otherwise, please go elsewhere. read more

The staff in pharmacy in this pharmacy at 576 E El Camino Real Sunnyvale, CA are pretty unhelpful and rude. I asked about getting a covid shot, yet the staff said something meaningless. They said something about looking things up and gave an excuse that they may have troubles getting our info into system, but they don't even give a reason like we don't have an appointment...can you please be disrespectful in a manner that doesn't seem so obvious? One of them told me to "do some homework"??? We've been to some other CVS, and all of them can give us a shot. Make better excuses, next time, or in case we misunderstood something...be more professional, please. read more

They deserve no stars. Don't post hours you are not going to help people and don't hang up on your callers. This is just the pharmacy department. They are rude as hell and act like they are doing us a favor when in reality we have them in business. I will never come here again. I will drive to San Jose where they actually care. I really hope they close this pharmacy for lack of ethics. read more

Avoid this horrible pharmacy whenever possible. My son's prescription was called in 24 hours before I stopped in to pick it up. After waiting in a line that was 20 people deep, the cashier informed me they hadn't even started working on the order and I would have to wait at least another 30 minutes before they would call our name over the intercom. Thirty minutes rolled by before I got back in an even LONGER line. No, they hadn't called our name, but this time the prescription was waiting. I then asked to have flavor added to the suspension drug...that's another $3 charge, by the way. Nobody on staff seemed to know how to add flavor or where the flavor was even stored, but they kept telling me that it would cost $3 (as if that should deter my request). It took three of the four staff members more than five minutes to figure out how to add flavoring to the medication. In this time, none of the 30+ people in line behind me were being served as the fourth attendant was still involved with somebody that had been in line in front of me. Even the cashier was on hold because she didn't want to close my transaction before she knew whether or not to charge the extra $3. She clearly could not care less about the poor people in line behind me. So inconsiderate and inefficient!!!! In closing, the pharmacist took a couple minutes to provide inaccurate information about the drug. (She said we'd need to avoid milk and dairy products for two hours before and after the dosage when it's actually milk of magnesia that should be avoided. Big difference, lady!) I asked for an oral syringe to accurately measure the 10ml dose...but they don't have those. Seriously? This is a pharmacy, right???? At home, I realized the medication guide they provided as reference was for Lexapro (an anti-depressant)...not the antibiotic that was prescribed for my son. Seriously????!!!! How can this place be trusted???? There are too many other pharmacies in town to waste your TIME or risk your LIFE dealing with CVS. read more

Was put on hold for 28 min at this time I was hung up on called back I was told to please hang on also the help were very rude to people uncalled for every time I went to cvs it was the same today I took my business to Safeway the only good thing about cvs was a very sweet lady who works at CVS her name is Petra also the waiting time 10 15 20 min not a good place for meds thanks read more

Open 24 hours and lots of parking, which is convenient, give it two stars. Other than that, this CVS is a bit disorganized and not as clean as some other CVS stores in the area. But, if you need that cold medicine or whatever you may need in the wee hours of the night, then this is a convenient CVS. read more

Unlike most of the other Long's, this one changing to a CVS was actually an improvement. Before, the cashier's were incredibly slow, and the pharmacy wasn't much better. While the new ownership has reduced the amount of items in the store, the cashier's are improved. The pharmacy is still about the same, but at least they're friendly. My doctor's office is around the corner; only reason I'll go to this one is if I need to fill a scrip I picked up right that second. Otherwise, I'll go to the one over by Bernardo & El Camino, which is a bit better. read more

Same plaza as dds and Bon Chon chicken My first time coming to this CVS and let me say customer service is not their priority. As for the rest of the store, just the usual heightened prices. Nothing special. read more

I went to the pharmacy to pick up prescriptions for my dad. It was the first time and probably will be the last. My dad's dentist called in and told us that the prescription is ready to be picked up. There was a long line of 5-10 people waiting for pickups on a Tuesday. I was trying to install their app but unfortunately the wireless connection was so slow that the app couldn't be downloaded. So my dad and I waited in-line for almost an hour. When it's our turn, the pharmacists told us that they couldn't find my dad's information and sent us to consultant window. The consultant tried to search and didn't find my dad's information either so they asked us to follow up with our dentist. I called the dentist's office and they confirmed that the prescription is ready for pickup and asked us to go back to the pharmacy. So I went back and went to the consultant window and the pharmacist looked very impatient and searched again, still couldn't find my dad's information. I couldn't figure out what's wrong and mentioned that my dentist might have called in. The pharmacist looked very unhappy and said that "it is not nineties any more, everything should be in the computer!"I had no idea what this comment meant. The pharmacist asked me to write my dad's information on a piece of paper and then asked me to wait for the prescription. Apparently they had the prescription but for some reason it was not in their computer and the pharmacists were not happy to enter it to the computer. I shared this feedback in the survey from CVS. It was nice that pharmacy manager replied and explained the requirement from Board of Pharmacy and Medicine to e-prescribe prescriptions. However, this doesn't justify the way the pharmacists treated the patients! I was pretty much left in the dark when the pharmacists kept telling me they couldn't find my dad's prescription in the computer. The pharmacy manger even blamed the problem to the overloaded staff and complained "We are humans, not robots! " Look, they could have just explained the requirement to e-prescribe so that I could ask the dentist to do so or they could just told me they were overloaded and I needed to wait for them to find the prescription and enter to the computer. Long story short, I never had such a bad experience with other pharmacies. I would suggest avoiding this one. At least, there are pharmacists who can communicate with patients properly without an attitude. read more

I went in to get a passport photo and they even have a poster on the wall saying they do, but they don't do passport photos.

No one at the pharmacy is able to use a phone. Tried calling multiple times and no answer for over an over. The lady there said it was to help customers in line, but most wouldn't of been in line if they bothered to answer a phone once in awhile.. don't leave prescriptions here. read more

This was my first visit to this store. I came in because I was looking for a USB adapter for my phone and was referred by the Metro PCS store in the same complex who did not have it. Right away the Store Manager, Delilah, offered to help me. She took me right to the item, then rang me up at the photo counter. She was friendly helpful, courteous and professional. The store was large, clean and well-stocked. I would definitely return here! read more

(This review is totally based on customer experience alone) I left very unhappy. The attitude on the staff(cashiers) was uncalled for. I Highly I recomend try a different store. wallgreens is just one block away. Safeway too. read more

I've been going to the CVS location at 576 El Camino Real in Sunnyvale for over 30 years (since it was a Long's Drugstore). It used to be a good location with great pharmacy service but recently it's become terrible. The last time I was there one of my prescription bottles was given to me empty! The pharmacists are very short tempered and unwilling to help with issues. The lines have become very long for drop-off and pick-up. Today I tried to call them because they sent me a text that my insurance wouldn't cover a prescription without telling me the name of the drug that was denied or the cost without insurance. I was on hold for an hour and thrity minutes before I finally gave up and had to hang up. I've decided it's time to go to another location or try Walgreen's instead. read more

Pharmacy sucks so bad. Bad experience every time. All the staff is hella rude. I hate it here.

The groceries are normally more expensive than the stores nearby. And the staff at the cashier is very unfriendly. We went to print out photos and one of the machines was broken so we had to wait for an hour and come back again. Will avoid going to this CVS as there are a lot of other choices in the area. read more

Like I've said before in my review of CVS in Mountain View: Cheap ragged looking carpet narrow cramped aisles stuffed mesysy looking shelves This CVS has a Beauty 360 store within the CVS store. The Beauty 360 makes the CVS look more ragged then it already looks. read more

The there done that... This place should have shout down with longs. It's advertised for 24 hours, but that's just the store not the pharmacy read more

Whew...looking at the dismal reviews this place has drummed up, it's not going to win a popularity contest any time soon for sure! As an Express scripts member, I had to have my prescription transferred to CVS from Walgreens. As this store is open 24 hours, I decided to pick up my medication from here on a monthly basis. With all my conscience, I have to give this 4 stars when I contrast the service I have received her vis-a-vis the Walgreens store in Mountain View that I used to go to. - First -off, I get an automated reminder on my phone 2 days before I need to refill my medication. They let me place an order and pick up time right then and there on the phone. Walgreens never provided this facility. Now, I don't even need to take the effort to pick up the phone and call in a refill myself. CVS takes care of it. - I recently had to pick some medication for a friend that was supposed to be available OTC. The pharmacy didn't have it (in fact that particular medicine is not really stocked in pharmacy stores). One of the guys working there was helpful enough to take the time to help me out; he then directed me to the pharmacist who took the time out to search for an alternate medicine with the same active ingredients. I REALLY felt helped that day. - I must admit that my experience when it comes to picking medication up has been a bit different from what others seem to be experiencing. I have always found the line to mover quickly as there has always been more than one person helping customers out ( at least during the times I have visited). - Oh, and do get a CVS card and use it when making purchases. So....as of this moment, I guess I am a happy shopper. read more

Oh CVS, you necessary evil. I'm still not a fan of the carpets, but I am a fan of the fact that they took away the cigarettes in an effort to portray a healthy vibe (c'mon, we know you're still slingin' booze n' chips up in there). I have to come for a prescription like everyone else, but I end up spending a million dollars on drugstore makeup brands and shampoo that I didn't actually need yet. Those ExtraCare bucks don't hurt either though, and definitely help pad the hole in my pocketbook that comes from the goodies within the store. The employees in the pharmacy are really nice, and for the most part the employees at the regular checkout are friendly too. You will find yourself surrounded by all kinds of weirdo's though if you have to stop by in the wee hours of the night, but that comes with the territory. read more

The good. Open 24 hours!!! The bad. Slower than average checkout lines. Had to wait 10 mins to get to the front of the single open register. Other employees seemed to milling about. read more

Open 24 hrs.. Very helpful. One time I had to rush for a medicine after 10:00 pm, I couldn't find the brand in Safeway (though open 24 hrs).. this CVS was useful. read more

I've shopped at the same CVS pharmacy for 25 years, here in Boca Raton, Florida. I had gone in to buy a Covid test for my husband, who is sick. We are both vaccinated, but we also are in our 60s with autoimmune illnesses for which we take immune suppressants. The store was completely out of tests, but not unsolicited advice. I guess our governor is having an influence, because the maskless pharmacist told me that he does not trust the CDC and Dr Fauci is "no doctor" and "nothing but a politician". This is not what pharmacies should be conveying to the public. read more

This CVS is huge compare with the one in downtown Mountain View I used to frequent. Thumb up for their 24/7 pharmacy. 2 star for the cashier who is mean enough not to take my e-coupon because "it's against policy". read more

We shop here nearly once a week. As many of the reviewers have said, the lines can be long and take awhile because they usually only have one or two checkout people working at a time. We've learned to come early in the morning to avoid the crowds, get our stuff, and get out more quickly. This CVS seems to be larger than many others in the area and it is open 24 hours a day, every day, which is a real plus. We have found the staff to be friendly and helpful even though they seem to be overworked most of the time. read more

Quite possibly the worst service I have received trying to get my flu shot. I was skipped multiple times. I will not be returning. I do not recommend going here for your flu shot regardless of how convenient it seems. read more

I was at this CVs recently and found their restroom to be gross. Shouldn't a medically associated facility at least have a clean restroom? Looked like it hadn't been cleaned in weeks. Also, why do they need a phone number to accept a credit card? Long for Longs read more

This review is just for the pharmacy which is incredibly unorganized and inefficient. My doctor sent in my prescriptions at around 8am to this pharmacy. I go there after work around 8pm (after waiting 20 minutes in the line) to find out that my prescription is not ready to be picked up, even though my doctor sent it in 12 hours ago. That was annoying-I am not sure why it would take 12 hours to put some medicines in a bag. The lady at the counter said that it would be ready in an hour and that they would text me when its ready to be picked up. I leave, an hour goes by and still no text from the pharmacy. So I drive back over there, wait another 20 minutes in line, and my prescriptions were finally ready. I actually received a text from them the next day saying my medicine was ready for pick up. Go figure. This pharmacy needs to get their act together. read more

I needed to get a quick TB test for a volunteer job and found that the MinuteClinic at CVS offers the cheapest tests I could find in a hurry. The lady that helped me was very nice. I had to make an initial visit to get an injection of TB and a second one for the actual TB test. Everything was very clean and professional. To top it off, the clerks in the front always waved hello - a nice touch. read more

I went to get a bottle of wine with my niece in tow. They would not sell to me because she was not 21. I'm 41. She was not purchasing. How ridiculous is this? read more

Very disappointed in this pharmacy they need to get it together. My 3rd time going back for my wrong injection needles, and giving me expired materials. Now i have to go back again and take it all back so they can figure out what shit i need when it was clearly on my prescriptions and even had my doctor call them an still nothing is right. i wont be going back to them. Need to be careful and more mindful on how they do there job smfh. Messing around in a pharmacy where people go for medications isnt right. This review is for pharmacy only. read more

review of 24 hr pharmacy service - 5 stars I started by calling the Walgreens nearby me b/c it was closer, but was on hold 10 minutes and still no one! I called this pharmacy and immediately the pharmacist picked up! got my Rx here in 30 minutes from time the MD called in the Rx, until time I was out the door. Sunday night-Monday AM pharmacy was fast, efficient, friendly. would recommend this 24 hour pharmacy for 24 hr needs to everyone. read more

Very rude staff over the phone. Every time I call to just verify that a prescription is ready the pharmacy representatives are rude. Half the time I can barely get a word out before they bark at me to give them my date of birth or prescription number. Then I get wrong information where they tell me a prescription isn't ready when really it is. This pharmacy is consistently rude to people and overall I've had disappointing experiences each time I call or go in person. read more

Not a big fan of this store since their out of alot of items an when it is busy they don't have many registers open so that stinks otherwise it's just ok if you need something filled or haveta pickup something quick then it's fine read more

I've been going to this CVS for quite some time. I have found all the employees friendly, helpful, and above grade. They always have what I need and are eager to help! I want to put an extra thanks to MARTIN. He's always helpful and very funny! I've gone to CVS in a bad mood and I left happy and having fun. Thanks Martin! There are several employees that Id like to thank you and acknowledge but I don't know their names right off the bat and I'm sorry. I do know Mark & jim As well. Great customer care! Deb read more

The Minute Clinic gets 5 stars here. I walked right in at noon on a Sunday and my NP was Clarissa Fago who was beyond fantastic. She was kind, friendly and attended to any question and medical test. I was in and out in a half hour with full satisfaction! There was plenty of parking and my prescriptions were sent to my own pharmacy, ready as soon as I got there, I definitely recommend this Minute Clinic! read more

This CVS pharmacy smelled of feces. Like someone went in there and took a big dump in one of the corners. Basically, I got what I needed and got out. I always find these Long's Drugs converted to CVS to be a bit odd. There's lots of space in there, but the shelving is always so spread out. It's like walking into a half-empty store. Target and Walmart both use their store space in a normal, but not crowded way. I always find that these CVS locations feel like they're missing half of their stock. The odor didn't help. read more

Customer service is very poor here, and they don't have patience to answer and sometimes they are very rude. And not to mention they don't answer phone calls. read more

I choose this over the other one which is much closer to my house because this one is open 24 hours so I don't have to rush before 9 to get my medications.. Its peaceful after 10 coz I don't like to wait in line especially when there are some elders struggling to find where they put their wallet and then realizing it was right there where it always was ... That takes another 20 minutes of my life... Hence I prefer going late and make sure Im in and out in no time.. read more

CVS Pharmacy - Drugstores Near Me - Sunnyvale, California

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The pharmacist is excellent but the technicians are not good. Orders are not done on time, insurance processing is sloppy and instead of correcting their process errors I get various excuses and twice now they patently fabricated issues with my insurance that precipitated calls to my insurance company to force them to do it right. Skip the unmotivated technicians and ask for the pharmacist directly, you have the right to do that. Edit: There is a senior technician there and he is actually very good. If the pharmacist is not there ask for her senior technician. read more