Came by on a tuesday afternoon for my online order- ready to be picked up. Had to form line and it was a busy day, but the line went along pretty quickly. The lady that assisted me was pleasant and quick. For me, the location is convenient and they also have a large parking lot. I like CVS because I get to use my coupons and it does help to save a few bucks on personal are, meds, etc. for the most part, this store has items in stock when I need to place an order online. read more

CVS Pharmacy - Poorly managed plants they're dying and on sale still... - Drugstores Near Me - Sun Valley, California

Kristen at the consolation window in the pharmacy is the most condescending, rude , and non helpful person to ever work a customer service job. She offers no assistance, no help, no knowledge of what she does. She can't even seem to answer a simple question, everything is a "idk". She created the most unpleasant experience ever, truly a shame that is abomination works as a healthcare provider. Her attitude was disgusting the whole time she was assisting me. I am appalled, disappointed, and frustrated by the fact that cvs thinks that this is an appropriate person to hire. read more

I don't know if its this location or because of age. I've seen this location change its name from Sav-on to Osco Drugs then CVS. Throughout the many years I've been coming here things were great as a child. Growing up I find there isn't too much this store has to offer. While a long run and what seems like its going strong, visiting CVS is very lack luster. This location is prime as it does have a pharmacy and what I believe keeps this location going for the long run. Everything else seems mediocre. In my personal experience I could find the same products else where at a lower price. The selection of items seems limited and there is just no real reason for me to come and shop. While for others, I'm pretty sure CVS is the place to be, not me. There seems to be lacking in employees. Its difficult to ask for help when I am looking for something that I may need at the time. Usually I would need to walk to the front register as there is someone there. While they do have multiple registers, usually there is only one person ringing up everyone. I've been to other CVS and had a better experience. I think its just the location. Parking: large private lot VERDICT: Rinse and repeat read more

My go to CVS store for prescriptions and necessary medical supplies. I like using the 40% coupons and rewards to purchase hair products or make up. Customer service is very poor here read more

CVS Pharmacy - shelves of various products - Drugstores Near Me - Sun Valley, California

Update: my cardiologist still had this pharmacy on file and I am making sure they remove! They have the "fast track" pay before u go show them the barcode but that is no longer available just avoid! Lines are always long and at any time you go it takes FOREVER!' read more

CVS Pharmacy - Worst pharmacy on the planet! My dr auto sent a prescription and here I am again at the worst Pharmacy with the longest wait! - Drugstores Near Me - Sun Valley, California

See all

I spoke to Xavier at 8425 Laurel Canyon blvd sun valley ca 91352 at 625pm excellent customer service as a pharmacy technician.

The staff and assistance is excellent thank you Robin and Patty and everyone else who works there They always take the moment to try to help you out although the pharmacy could really use some help. They have long lines but they do work as fast as possible and that I am appreciative of . One of the better CVS is around. read more

Terrible Pharmacist. Pharmacist by the name of Juan needs to get off his high horse and actually talk to the customer picking up their medica read more

Absolutely the worst CVS and pharmacy employees hands down! They work at 1mph and have the worst attitude! This place needs to be shut down and rebuilt. Waited for 40 mins just to pick up my medication. read more

CVS Pharmacy - Waiting line. - Drugstores Near Me - Sun Valley, California

ALWAYS long lines, slow service... with bad attitude. A real waste of time. Moving my prescriptions.

CVS SUN VALLEY PHARMACY IS A NIGHTMARE I've had ongoing extreme problems with the CVS pharmacy Sun Valley location for over a year. I've had ongoing problems with the staff withholding release of essential medications, but by far the worst problem was their refusal to release the pain medication prescribed by my orthopedic surgeon the night after my surgery for replacement of my hip joint. This incident took place on the night of April 10, 2024. I had hip replacement surgery the day before and was prescribed pain medication by the operating surgeon, but the head pharmacist at CVS Sun Valley pharmacy refused to release this essential medication. I was unable to walk into the pharmacy due to severe pain from the procedure. I had been told earlier that the pharmacy could release prescriptions to someone carrying my ID and insurance card, and that this applied even to controlled medications. I had a friend who presented my valid ID and insurance card, while I stayed in the car outside. The pharmacy staff refused to release the medication. The head pharmacist eventually became involved and told to my friend that the pharmacy needed "additional electronic verification". This is a technical term that I did not understand, but the pharmacy staff refused to explain what it meant to my friend for quite a while. The head pharmacist eventually explained that additional electronic verification meant an additional email from the prescribing surgeon on the official hospital system verifying the prescription. This was an unnecessary, unrealistic request. What doctor is going to be able to send an additional prescription by email on an official system at 9:00PM at night when they are at home? And why was the pharmacist requesting an additional email in the first place? Why wasn't the original email prescription sufficient? This request was ridiculous and totally unnecessary. While this was taking place I was in the car calling the hospital in order to ask if the prescribing doctor could be contacted and asked to call the pharmacy to verify the prescription verbally. I succeeded in this only through the unofficial help of a kind hospital staff who managed to get through to the surgeon-prescriber at home. The doctor called the pharmacy and told the head pharmacist that he approved the prescription - something that I'm sure many people know that doctors almost never do. Still the lady head pharmacist refused to release the medication. As a result of this action by CVS Pharmacy, Sun Valley, and this head pharmacist in particular, I had only mild OTC pain medication to take during the night after my hip replacement surgery, and I SUFFERED IN SEVERE PAIN ALL THAT NIGHT AND HALF THE NEXT DAY AS A RESULT. One the most fundamental responsibilities of pharmacies and doctors is to do everything they can to ensure that patients don't suffer pain if it's possible to do it without endangering the patient. The CVS Sun Valley pharmacy clearly did not meet this responsibility, and this was a breach of the staff's and the company's ethical responsibilities. I also want to add that on a personal level, my friend explained to me that the head pharmacist was extremely unpleasant to deal with. She was rude and seemed to go out of her way to be uncooperative. Her attitude was such that it seemed she assumed my friend was a suspicious person simply because he was trying to collect a certain type of drug that has had abuse associated with it. This behavior was totally unacceptable. There is nothing suspicious whatsoever about my friend. He is a 69 year-old professional who takes care of his appearance, and the head pharmacist's behavior towards him was insulting. Please note this incident took place 4 months ago during the evening of April 10, 2024, and doesn't necessarily reflect the actions of current management staff, who might have been changed. But I also want to add that I have ongoing problems with this pharmacy regarding their withholding a mild sleep medication. Again, the head pharmacist made it extremely difficult for me to obtain this medication, and IN ONE CASE THEY COMPLETELY DELETED THE PRESCRIPTION WITHOUT TELLING ME. This action also caused me a great deal of suffering. DO NOT USE CVS SUN VALLEY PHARMACY IF YOU DEPEND ON YOUR MEDICATIONS. IF YOU DO, YOU WILL REGRET IT. Scott H read more

Great neighborhood very outdated CVS no security there are people stealing in the store while I'm shopping. No one can escort them out all the workers in there seem to be in fear quote telling cops are called. They never show up or do anything about it. ? CVS this is disgusting. You need to protect your employees and customers I will not be back here. I will be counting the days and hoping for this place to shut down read more

CVS Pasadena on 900 N Lake pharmacy is the worst to deal with. Rude employees like Chad! They're attitude is low and they talk like they're not alive.... Just there physically. We're dealing with them for over 15 years and it's time to just switch somewhere that at least cares.... Shows they care at the minimum. read more

The worst pharmacy ever, line always long . Bad customer service . They should put more people in the pick up area.

I don't know if the people working the vaccine are worker at this CVS or just temporary working here but they are not organize at all. They don't clearly label where to line up and direct people to different location. We were first in line since we had an appointment and was told to go to the drop off area at the pharmacy. The people behind us didn't have to do that and just went to line up so of course we had to wait again. The shot didn't get administer until 20 minutes after our appointment. I went to another CVS location for my shot and it was so much more organized and more efficient. I only chose this CVS location cause it was close to my house for my mom. The store is okay but it is more dirty compared to other CVS location. The parking lot is huge so there wouldn't be an issue finding parking here. Employee more mask and everyone at the pharmacy wore gloves. read more

See all

May 9th. I called back to see if my 2nd prescription was ready. The person answering the phone at 7:40 said that the first prescription was restocked since they had it for 14 days (which was a lie since the doctor called it in on Apri 30 which was 9 days ago). I told her that obviously I want to pick up both prescriptions at the same time instead of going there twice to wait in line for 45 minutes each time. She also claimed that that the 2nd prescription was never called in- I was told this a few days ago and Cedars called it i again. (even though Cedars called it in a 2nd time). She also told me I could change my pharmacy. She put me on hold each time I called her out on a lie. Now I am still on hold because I asked her what her name is? She said, I'll be right back. Now on the phone with them for over 18 minutes. Refusing to give me her name and lying and no follow up. It is now 8:02 p.m. and I am hanging up after being on the phone for 22 minutes. Don't fill your prescription here, this location is the absolute worst. If you're a bottom of the barrel pharmacist or pharmacy tech - apply here this is your home! read more

There's this line on this location and it never goes away any time of the day, week, weekend, month. I just don't understand why the management doesn't see this read more

CVS Pharmacy - Drugstores Near Me - Sun Valley, California

I can't believe they have two stars. I actually really love the workers of this store. It's my home cvs for over 11 years and they're just great. It's usually moderate traffic and moves quickly. Amazing savings and coupons. Can 7/10 find what i need which brings me to why i rated them 4 stars they never ever have stock. This means whether the thieves came in and stole it or the customers bought it out. They just never have anything in stock. From cosmetics to hair supply jump over to laundry. Over all everyone in there carries good spirits! Now the pharmacy is a different story and rating..... read more

I had really nice cashier who explained things really well and convinced me to keep the carepass with her helpful advise pleasant experience

had to run out on my lunch break to get Allegra D (which they keep at the pharmacy) - little to no wait and an extremely friendly pharmacist. I know they have a tough job so I appreciated her courteous attitude. read more

They need to buy new shopping carts; they have approximately 3 shopping carts. The shopping carts that are therE SUCK, because it is difficult to push them, and they are dirty. They need more cashiers! read more

Thank you to Lisa, for your great service! Lisa is working at 2 stands at the same time to reduce the line for pick up of medications. Always happy and smiley. Great worker! read more

This is my local CVS/Pharmacy - its been okay so far. Staff is mostly nice and helpful. The Pharmacy line can get backed up, doesn't seem like there's enough workers, same with the line in front. But that was the case at my old CVS. Overall decent place to get medicine and every day stuff. read more

Clerk at the pharmacy was making uncalled for comments towards a young lady and was also questioning the validity of her prescription and being so rude. I felt horrible for the young lady. People like that should not be in a position of authority over peoples medication, an essential, a need. Things are tough as it is, no one needs someone making it an even harder time. read more

Kari Shea and her team are one of the best neighborhood pharmacies I've ever gone to. She and her staff take special care of their customers, despite the sheer number of them in local Sun Valley. She and the CVS manager, Juan, truly care about the experience they have in the store, and they work hard to make sure that concern is perceived in a real-world environment. The community that lives at Roscoe and Laurel Canyon is lucky to have these folks, and I am proud to say I'm among them. Keep up the good work! read more

Made an appointment to get a flu shot, I get the confirmation email, show up at my time slot.... sorry sir we are out of flue vaccines. If you don't have the vaccines, don't confirm the appointment! It's really not that hard. read more

CVS Pharmacy - Confirmation email - Drugstores Near Me - Sun Valley, California

Never had worst customer service from a pharmacy tech as my husband and I did yesterday. We called them over 5-6 times throughout the day and was given the worst attitude by the same lady. This is the first time we have ever used this CVS because it's closer to where we live now and we will never use it again. I know why they have only 2 stars now. The doctor emailed over the correct amount of medication and she kept telling us we were wrong. The psychiatrist is very busy and had to keep dealing with our calls and e-mails to him because the lady at CVS was telling us he sent over the complete opposite script of what he was telling and showing us. This is so unprofessional. It is one thing to not know how to read an email correctly, but to be rude to a patient who suffers from SEVERE anxiety is the worst thing you can do to someone. I hope the calls and be pulled and you can listen to the way she spoke to us. I hope she learns how to treat people with respect and do her job correctly. The doctor eventually had to have his assistant call in after hours of going back and forth. And then finally they call us back saying everything is resolved and that the script is ready and she made a different lady call us back. However, we went to have our family member pick it up today and now they're saying it won't be ready until the 26th! Why would they call and say it's ready when it isn't? My husband is on an antidepressants and this was for his anxiety medication. How can someone work for a place like this and treat people with mental issues like they are a drug addict or they are wrong etc when she was the one who was wrong? This is the problem with the world and the medical system. How dare her. Will never use this CVS again, I'm shocked you guys have 2 stars. It should be 1. read more

WOW IF YOU WANTED HELP WITH MAKUP ASK FOR GIGI!!! She was so helpful and knowledgeable and so nice . On top of that she give me a free simple. I would return for makeup tips. read more

I never write bad reviews and I have been a frequent customer at CVS, however, this is the third and last I come to this one. Every time I come here, I spent at least 1 hour in line and they are extremely slow, but this is due to the poor management in this store. Trying to get help, the manager, Keri Shea, was really UNPROFESSIONAL while coordinating her team, rude and disrespectful with me and other customers that were in line. While waiting in line, lots of customers were complaining about the same issue about how this CVS is managed. I never had such a bad experience at a CVS, only in this location. I won´t come here anymore, always a bad experience. This location is definitively losing a lot of money with her management read more

Wow! I've been coming to this CVS forever! It never seems to amaze me how slow and inefficient The register lady is Pattty is. Very slow and rude at times. read more

This place doesn't even deserve one star. I've been coming here for five years against my better judgement. It's actually gotten worse in the last year. There is always a wait longer than 30minutes no matter what time of day I come. I usually come in the early afternoon around 3-4pm and there's a long line. Between 5-6pm, it's the worst. You'll wait at least an hour to get your prescriptions. I have stood in line so long that the pharmacy sent me a reminder text to pick up my meds. Little did they know I was in the long line. Today I came at 1:30pm. The lines were just as long. The pharmacy was fully staffed and it's still slow. I have taken their surveys, Left my opinion, the manager contacted me to have a meeting. I replied back twice that I would like to meet and listed the times and days I would be available. That was two months ago. I have not been called back. Most of the pharmacy staff is nice and helpful. They do their job. The problem is that the management does not staff their pharmacy appropriately during peak hours. In addition, their prescription processing system takes so much time. We have been in their system for five years now and they still take a long time inputting data as if it was for he first time. Then it takes another 45 minutes to wait to receive the prescription. I wish no one would have to get sick and have to come here to get their meds. I feel so sorry for the elderly and sick people I've seen in line who have it so much worse than me. And no one seems to show compassion and offer a seat for these people. This pharmacy is a disgrace to the healthcare industry. If you have a better option to go somewhere else, do it. read more

First of all the ads are not even off the right dates So you would go around the whole store buy a bunch of products and then realize that the special is actually from a day or two days ago. All they would tell you is " I do not know why it's doing this" and that's about it so you basically have to go and doublecheck and do it yourself to actually catch on the mistake that they have done and even if you let them know they have made a mistake they're not going to honor the prices. read more

CVS Pharmacy - Drugstores Near Me - Sun Valley, California

This CVS is very slow. You can almost never find workers to help you and the line takes forever. I also pick up my meds here and the pharmacy line sometimes takes a very long time. I waited up to 30 minutes just to pick up when my meds were ready to pick up. It is sometimes when the worker is on it and moves the medicine pick up linecfast. read more

Got my vaccines here. Super friendly staff. Painless shots. Clean. Organized. No complaints.

Been standing in line for over ten minutes The cashier was helping a lady with many coupons with many issues The customers and myself had to ask the cashier for extra cashiers or help read more

Very friendly and informative staff. They do a great job of getting prescriptions filled as quickly as possible and the wait times are very reasonable! read more

I know that one mustn't hold too high expectations for a large corporate pharmacy, but there's still much to be desired about this CVS. The pharmacy employees are, for the most part, well-intentioned and will work with you to the best of their capacity. They are, however, understaffed and overworked. The poor efficiency of the pharmacy stems from the seeming lack of communication between their computer system and actual pharmacy: on repeated occasions I've received text messages informing me my prescriptions are ready for pick up. Once I get to the pharmacy, they have no record of the prescription. I appreciate the efforts of the harried staff, but I'll be looking for a smaller, more responsive pharmacy. read more

I like this CVS, the people are friendly. This is my pharmacy location, they always contact me, whenever my medicines ready to be pick up.

Everytime I come her Robin has such ugly customer service So rude unwelcoming and just ugly Like if you hate ur job that much go work else where read more

Not just the Pharmacy, they while store! -Ridiculously slooooooow! ! ! ! -Waited 30-40 mins in line just to drop off a prescription at 1230 on a Friday afternoon! -1 person processing the drop offs. -The store is dirty! - Most of the employees need to shower and present them selfs better. Very sloppy and unprofessional! I need a new Pharmacy read more