Ok Yelpers lets get after it! I have been a customer of CVS for over 30 years! This location as…read moreanother Yelper put it is a dump!! It needs to be gutted, and completely remodeled!!! When you shop at their Encino location, the CVS. on 16443 Ventura Blvd its a beautiful store with the best staff, 5 stars across the board!!! When you compare this store to Studio City you think you are in a different country!!! The entire staff is helpful, and welcoming, Polite, courteous, and professional!! They will even take you to the item you are looking for. Today in the Studio City store, the lady behind the counter Suzanna, I was not greeted with a smile, very dry, with very poor customer service skills!! I was having trouble checking out out with my card and didn't even try to assist me with it. DIdn't explain if I did not put my telephone number into the system, I would not get a receipt with discounts I usually get. You can see when you first go to the counter, and see her, your not going to get warm, friendly, customer service!! The customer service skills were more than just poor!! When I had spoken to the store Manger a Christine, she became on the defensive, didn't even want to listen to my complaint, and disatisfied experience in her store. She was very rude, curt, unprofessional, in my opinion, and was no help at all!!! Neither one belong in a customer service setting!! Let them go over to the Encino store, to see how employees, and management conduct themselves. Their are people in this world that really don't like what they are doing for a living, and are unhappy being there!!! These two can go over to Encino for training!!!! I was just in Boston MA and went to CVS. store. You can see my 5 star review, and termendous,, stellar service!!! I mention the employees name 5 stars across the board!! So in closing, Studio City I agree with other Yelpers very poor, from the appearence of the store, to its employees, along with very, very poor management!! Yelpers take your business to a different location, and close this one!! It's time Corporate!! ONE STAR RATED!!!