It feels a bit odd to review a large drug store chain like CVS and also feel a bit like I am venting after a bad experience, but I have been coming to this particular location for many years, and as the store seems to be on a decline. Also, I have filled out the customer satisfaction survey many times with constructive criticism, but things only continue to go downhill. I have been a big fan of the CVS chain in the past. I could fulfill a lot of my needed items in a quick trip. Additionally, I found that I really liked a lot of the seasonal, holiday and specialty decorations. This particular store is a bit smaller and has always hadfewer items than most. However, they still used to have a good deal of summer and holiday items, as well as some cute novelty beauty items that I enjoyed buying for gifts. However, the store is often not well stocked. I found a couple of times that I couldn't find glue, or they were out of mailing supplies. A while back, they stopped having shopping baskets, which is a huge pain, as small makeup items fall right through the cart. Yesterday, I walked in to find out that now they don't even provide baskets or carts. Seriously, I'm supposed to carry everything in my two hands while I'm shopping? Also, they added the automatic checking stations and reduced staff. However, in the past it made it hard to have someone unlock batteries or to purchase alcohol, as you cannot do that at the automatic checking station. Now, almost all of the personal care items in the entire store are locked away, which is the norm for the area due to shoplifting. Sadly, makes it impossible to shop. Yesterday, a nice gentleman came quickly to unlock the toothpaste for me. However, as he was the only one at the register, he became very busy when I needed other beauty items unlocked after that. Also, I buy a lot of greeting cards, which cannot be purchased at the automatic checking machines. Because they ares so light, they don't register that you have already placed the item on the table. I have yet to be able to complete a purchase of a greeting card at an automatic station. Yesterday was an absolute disaster and what should've taken me about 5 minutes took about 25. I was miserable and I felt awful for the poor employee who was keeping his cool and trying his best to deal with all of the customers who were just as miserable. The only reason for two stars instead of one, is because the employee was dong his best and definitely deserves a raise. This place is a total mess. read more

Visited this cvs pharmacy to get some Over the counter medicines. The pharmacy was friendly to assist and provided guidance on this. Overall a great experience here. The store also had other items I wwas looking for. They have a shared parking lot and busy place. read more

CVS Pharmacy - Drugstores Near Me - San Diego, California

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This store is inferior for lots of reasons. They are always out of products that you go for. There are no humans working, it is all self-check-out. You are left to fend for yourself. Many items are locked such as laundry and cleaning supplies and candy. A security guard at the door cannot direct you to location of products. Everything is overpriced. There is another CVS less than a mile away. This location would be better used for something else. read more

My husband and I were visiting La Jolla. We had forgot to pack a few things such as floss. This CVS Pharmacy is located in a large shopping plaza next to Kona Kakes and The Cravory. There is ample parking spots available. There are occasional deals offered through CVS pharmacy. If you have the CVS mobile application and are a rewards member, you can receive a variety of coupons to use at CVS. The store is well stocked and has a lot of inventory. You can find some great deals on seasonal items especially during the holidays. We ended up purchasing a few items from CVS such as floss and mouth wash. There were a few team members at the register to help check out customers. The team member assisting us was friendly and asked if we needed any help during our visit at CVS Pharmacy. read more

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"Dani" the cashier was OUTSTANDING! EXCELLENT Customer Service!! Thank you "Dani" for making my shopping experience a delight! GRADE A++ read more

I went in to get a refill cartridge for my Sodastream and found out that the cartridges are all locked because of the heavy shoplifting in this location. The employee quickly got me a refill cartridge from the back. She went out of her way to answer my questions about the sale items and other employees helped me locate sale items that I couldn't find. I spoke with three different employees and they were all very helpful and friendly and went out of their way to give me great customer service!!! A big shout out to this CVS location!! You are all terrific people doing your best and I will shop here more often. I also shop at the ocean beach location and the employees there are also super great!!! Yay CVS!! read more

I wanted to share my recent experience. Two days ago, I stopped by for a flu shot, but was told I needed an appointment. I scheduled one for today. When I arrived for my appointment, I noticed another person came in as a walk-in and was given the paperwork and shot immediately. While receiving my shot, I commented--perhaps out of frustration--that I would go elsewhere next time. The staff member simply brushed me off with "okay." I understand policies can vary, but the inconsistency and lack of courtesy felt disappointing. I hope you'll consider clearer communication and a more customer-focused approach in the future. read more

They were not open at 7:00 when I needed to get flu meds for my husband. I showed up at 7:20. Horribly run business.

The worst! Always argue. Never have RX. Then argue with you. Just awful! So frustrating.

A huge shout out to John working tonight. I went in and he was very helpful but as I was leaving $100 billion fell out of my purse and I didn't notice. he easily could of kept it without anyone noticing but that's a man with integrity. he has no idea the hardship I would be in if I lost it. thank you read more

Not a fan of some new hires at this pharmacy within the past month. I pick up my meds almost biweekly so I'm not unaware of how their systems works. I called for some assistance here and this lady treated me like an idiot even though my CVS app and medical care app said my prescription is supposed to be at THAT store. I get if you're having a bad day but that's no reason to be shitty at your job. read more

Sometimes in life speed bumps come along and they throw a surprise in your day. I got locked out of my car and I should have gotten the young cashiers name. He was so patient and assisted me even with the influx of customers. He made sure he was ringing up the other customers while still assisting me between it all. The patience to multitask all the customers while still doing his job was great to see. Although, I didn't get his name he was beyond helpful and a savor for me in a moment when things weren't going so well. I just wanted to say thank you for all your help. Him and his coworker were amazing. The wonderful customer service is a reason I would drive out of my way to come to this CVS in the future. Thank you again! read more

I walked in yesterday evening looking for some items. John was super helpful and asked me right away if I needed help finding anything. He made my night. read more

It's like if you go in and ask to use their restroom they look at you like you're going in there to shoot up crack in your arm in thr stalls... and i didn't like how they kept following a certain person that was in the store, which was giving off a clear racial bias.. terrible store to shop at. read more

I walked in with blood pouring out of my finger. I then asked the lady packing candy on the shelf where I would find a first aid kit. She looked up at me as if I was disturbing her and shouted IF (IF) we have them they're somewhere at the back. This is supposed to be a pharmacy not a back alley liquor store. I hope this store gets shut down. read more

Katie and Dario were so helpful in getting my international travel vaccines, spending time on the phone with my insurance. I was greeted with a smile and was helped immediately. Best pharmacy around! :) read more

The review is not only for this CVS but every business that sells "Vanilla" gift cards. I was charged the $150 for the Vanilla gift card I purchased here and later found I was given the card without money on it(there was a "problem" during scanning and I was told to grab another one). Not sure if this was a real mistake or a full scam the employee was running (it was during christmas). But several calls to CVS, hours of explaining and promises by CVS to look into it and call me back and nothing. No call and find out CVS "closed the case" and did not tell me. They have it set up to scam you. CVS says call vanilla, vanilla says calls CVS. DO NOT BUY VANILLA CARDS. After researching Vanilla, they have 1 star everywhere and there are hundreds of complaints saying the money was not on the cards purchased. SCAM!!!!! read more

People of a certain age need access to a bathroom. (me) I needed to shop for many things for an upcoming trip. I needed the restroom, but it was closed for some reason so I took my business elsewhere. read more

A very sincere thanks to "RV" !!! For a professional and caring approach when I picked up my dental prescription. I will definitely recommend your pharmacy to my friends and family. read more

I will give it a 2 for cleanliness and spacious but the service sucks!! I came in to buy my favorite beer new Belgium citradellic for $8.50 with a cvs card. I get up to the register to pay and I try to see if I did have a cvs card updated with my recent phone number. It didn't go through so I was charged full price. I got a little upset because the young girl didn't even offer to ask if I wanted to apply for one. Usually they always ask or put in there # but this girl was a b & she had a foochi face. Beautiful store but shitty service read more

CVS Pharmacy - Isles and isles of liquor - Drugstores Near Me - San Diego, California

I won't bore you with the long (and unbelievable) stories I have about this place- just take my advice: don't use this pharmacy. Save your time and your sanity by going anywhere other than here read more

I have been shopping at this CVS location for the past 12 years, and I am always impressed with the store and pharmacy staff. Yesterday was another example of the friendly and timely service I always receive, despite that they are seemingly always short staff (they tell me). Ry the pharmacy tech was very genuine and kind, and so was Marjorie the pharmacist that answered my RX q's and finished my transaction. As I left, I saw the young man who I was told a few visits ago is the store manager... he was holding down the front by himself, helping all the customers checking out. I've seen him run back and help check out pharmacy customers in the past, and he is always friendly and working hard. The whole staff acts like a team, and consistently gives service with high standards. Likely part of the reason they are short staff is bc of their standards, which is increasingly hard to find in the work force. I would recommend CVS recognize them and take good care of them. read more

I am a CVS buff. That's for sure. This one is def not one of the best one's I have been to. The entrance/exit is confusing. It is almost like they are trying to lock you in. Or, prevent people from steeling. Alot of the products were picked over in the hair department. But, they had the essentials. I went there for the pharmacy. Felicia helped me transfer my perceptions and was very nice. read more

I pick up prescriptions for my Aunt at the CVS on West Point Loma Blvd San Diego. My Aunt and I were puzzled that she had not received her antibiotics. I went to the store today and was helped by the Pharmacist, Dario and Assistant Ry. They were more than helpful! Dario explained the meds had been picked up for delivery. For whatever reason my Aunt did not get them. Dario called her insurance and was able to fill the prescription in just a few minutes. They were very busy and I can't thank them enough for taking the time to help me! My Aunt has lung cancer and needs to be on long term antibiotics to control an infection. Thank you again to Dario an Ry for their help and understanding! read more

This was once a very popular and busy Long's Drugstore before CVS bought out the venerated chain and moved on in recently. Unfortunately, this has been a change NOT for the better, as the previous Long's ran a great retail space and had many friendly employees well-known to the neighbors in the community. Now the new CVS has turned the place into a dump. The aisles are untidy, they are out of needed merchandise-such as back-to-school products or even charcoal lighter, and the new cashiers are curt and snappish. To their credit, it seems like there is not enough help in the store and that may partly explain their bad attitudes. Still-if CVS is going to take over these Long's-at least try to improve them and not make things worse. Now maybe enough time hasn't gone by for a smooth transition from Long;s to CVS, but the company honchos need to step it up and bring this store up to standards. Long's standards. Train employees to be friendlier; make sure prices are put up properly, don't run out of dividers and notebooks when people are doing their back-to-school shopping. That is just common sense retail strategy! I will give this CVS the benefit of the doubt, but that feeling won't last forever. Already you can hear people muttering on their way out the doors about what a mess it is, It is times like these that one really misses Long's and the good ole days! Let's see how this new CVS shakes out eventually and hope for the best. You don't want to have a neighborhood store you dread going to. CVS: put some energy into fixing this place up and make yourself proud and people not ashamed to go shopping there. read more

CVS Pharmacy - a variety of prescription bottles - Drugstores Near Me - San Diego, California

I love shopping at the CVS store in San Diego on West Point Loma Boulevard they have some excellent managers The only problem with the store is they do not have enough people working in the pharmacy they need more people or more hours they are overworked I feel sorry for them you're always running around excellent personnel though I hope you can save your pharmacy so I don't switch again to a different pharmacy thank you have a good day. 11/11/2019 read more

The female with red hair working the pharmacy department was particularly unhelpful and dismissive. Before she even helped me I heard her being rude on the phone with some other customer. There was a nice lady that did help me at the end but it was too little too late. Management needs to take a look at the pharmacy department and put some of that crew through a customer relations course. I will not be returning to CVS Point Loma read more

at the pharmacy beware of the "forced consult"...don't use CVS

I couldn't believe what just happened. Went the store with my husband to get his medication and also we were trying to get a bottle wine. He was the one paying for everything, he showed his ID ( he is 28 I'm 27) I was with no wallet on me but still, he was the one paying. So the cashier asked me for my ID too. I told him I didn't have it on me and I was not the one paying, so everything ok. But the cashier ( don't know his name, old man, long hair) starts to be rude saying that he needs to see my ID. Never saw it before. I always go to this cvs , usually all the employees are very nice but today I got really surprised. The cashier said that if we are together all of us needs to show the ID. It makes NO sense. Whoever is paying is the one that needs to prove being able to buy. Ended up going to grocery store right next door. read more

This place is the absolute worst pharmacy I've ever been to. The pharmacy staff are incredibly rude and consistently make me feel bad about checking on my prescriptions even though their communication in NON EXISTENT. They've forgotten my stuff multiple times, held my scripts hostage due to their own negligence and only seem to bend when I actively call them out on their crap. I DON'T WANT TO HAVE TO CONTINUALLY POLICE MY PHARMACY TO GIVE ME MY MEDICATION. read more

I can not believe how rude the people in the pharmacy are. Absolutely horrible pharmacy, major attitudes

I Just want to say tank you JENNA for being the most helpful pleasant staff member. She always goes above and beyond to answer any questions, truly the best employee there! ;) I've been coming here for about 2 years and recently the staff has greatly improved as new people have come on board and it makes for a better experience. Most of them know me by name and are pretty helpful with any of my needs. read more

I always dread going to any pharmacy, it's usually a bunch of drones with no personality. Overworked and underpaid individuals dealing with people who have medical conditions is never a fun environment to be around. Nothing like spending your Saturday morning trying to get a prescription filled. When I walked in and stood in line I was immediately greeted with a smile. This was on, where was the Drone? I complimented the pharmacist on his creative shirt and was told to go over to the drop-off counter. The other pharmacist, who was trying to assist me, had a glitch with my insurance. Not her fault, yet she was sincerely apologetic about it which is something I truly appreciate. She was compassionate which is all you can hope for with anybody involved in the medical industry. While she was doing her data-entry, she also apologized for the speed of which the computer processed, again not her fault. I was rather impressed. While waiting, I spotted gnome behind her computer. Immediately I was excited; I have a thing for gnomes. I asked if I could take a picture of it because I also take pictures of random gnomes, probably because I'm a weirdo. She was more than happy, and celebrated my oddness. This honestly made my day better. When you're dealing with a medical condition, whenever somebody else can do anything to make you smile it is always a good thing! She pulled him out behind the computer and then said "Wait, you have to see his friend!" She stepped away from her computer only to come back with a Sadie Hawkins gnome twin holding a different sign. This was perfect. It really is the little things in life other people do that makes living much more enjoyable. I had to position them and take a picture. I asked their names, all gnomes should be named. The one on the right is named Terry however the one on the left did not have a name. I scrunched my face and said,"His name is Frank!" She agreed, his sign was perfect for his name. In the end, I wasn't able to get my prescription filled due to my insurance issue, none-the-less my pharmacist did try to turn the glass half-full, "At least you got the picture of the day." She told me all my options so when it comes to filling my future prescriptions so it could be as convenient for me as possible. She was right, I didn't leave upset - I left really happy. It wasn't her fault my prescription didn't get filled, but she did try to make my day brighter. That's what customer service is all about! When people take the extra step, it makes everything's so much better. REASONS TO VISIT THIS CVS PHARMACY: 1. Terry and Frank... nuff said read more

CVS Pharmacy - Frank and Terry gave me a laugh, lawn gnomes hide everywhere. - Drugstores Near Me - San Diego, California

Horrible customer service with Saturday manager on duty. Came in Friday night to do 4 MONEYGRAM transactions to Mexico. MONEYGRAM cancelled them Saturday morning and told me to return to get my refund. The manager on duty said: 1. We don't keep that much cash on hand. I said yes you do - it's my money from last night and I'd like it back. 2. We'll, he said we deposit it all in the bank. I said no, it's Saturday and it's still in your safe. 3. Then, he said well, we don't have anything to do with MoneyGram. What? You have a kiosk right here that says MoneyGram and you took about $1800 from me last night for a MoneyGram payment. 4. Then he says I need to go down to the other CVS since they do more volume. He just told me they don't have my money....wtf? Then, after agreeing to accept money orders, I'm now being told their machine isn't working and to go to another location, while my cash sits in their safe. Horrible experience. read more

Be very careful with prescriptions filled at this pharmacy! I had been a long-term customer of the nearby Walgreen's, but at the start of the year my insurance was no longer accepted (Express Scripts), so I moved to neighboring CVS. The experience of transferring prescriptions was like a clown show: They didn't know the phone number for Walgreens. They never completed the first refill order (unknown reasons), so either a 40+ minute wait was required, or come back the next day. They MIS-FILLED two prescriptions with the wrong medication and/or dosage (Always carefully check against your old prescription bottle). Their automated telephone system keeps calling me even after I have picked up two different orders. Hopefully the California Board of Pharmacy will do a spot-check on this facility. read more

Clean and has alll the necessities. Checkout was fast and friendly. Stopped in for sunscreen. They have a lot of choices for that but certainly more pricey than Wisconsin! read more

Greeted by a new employee of 2 weeks, I think her name is Maggie, and she was so pleasant and helpful. Then had a coupon issue and the manager, Omar, took care of me. I appreciate the great staff at this location. read more

What....am I the ONLY Jew in Pt. Loma??!! I can NOT believe this CVS does not carry Hanukkah candles...no less ANYTHING having to do with Hanukkah. Rows and rows of Xmas stuff, but no Hanukkah. Then, when I find the manager and ask him why not, he says...and with a sourpuss face and not even an apologetic attitude, we only carry them in the La Jolla store. Ummmmm....excuse me....are you giving into the stereotype that all Jews are rich and so they only live in La Jolla down here?! I'm from Los Angeles originally, and there was NEVER a problem finding candles there. Oh, but there are SO many more Jews there! I told him I was insulted and walked away. They didn't even have them at Vons on Midway! WTF! Wonder what my chances are of finding them where I work in Kearny Mesa....lol. And the other reviews on here are right. This is a dirty store, with half filled shelves and VERY weird people hanging around it. I will NOT be going back to this one even though I live in OB. Get a clue all you big CEO's at corporate CVS....time to fire the management at this store and clean it up!! read more

Every time I try to make a return or an exchange here, with or without a receipt, it is a huge hassle.

Oh CVS. I will forever call you Longs. I have watched you transform from the local Longs I grew up with to the cold, impersonal, and machine operated inconvenient (because no one is ever there to check my ID) waiting room known as CVS. I go here because it is convenient and you better believe that is what they bank on. On another note. I have been getting prescriptions filled at this location for like 15 years and some time in the Longs to CVS switch, they lost all my information and we super difficult about it, read more