I received excellent customer service here. I had an online order but I wanted to cancel it. I went in and there was someone available immediately and he canceled my order. I was never charged which is great. And then I went to buy two items and use my extra bucks and other coupons. Great value - I mean overall it still would've been cheaper if I went to another big name store, but this was on my way, so it was much more convenient. Overall, five stars. read more

CVS Pharmacy - Front exterior - Drugstores Near Me - Rancho Bernardo, California

This was the worst CVS MinuteClinic I've ever visited. The clinic was extremely inefficient and running far behind schedule. I waited for 1 hour and 30 minutes before deciding to leave. I wasted my sick time for nothing. What made the experience even more frustrating was that they called in patients who had later appointment times while others had been waiting for over two hours. At one point, a patient insisted on being seen first, and the NP accommodated her instead of helping those who had been waiting much longer. The scheduling and patient flow seemed very disorganized, and the experience was disappointing. I do not recommend. read more

My review is for the minute clinic. Several experiences now have been horrible. Why would you allow for reservations when you do not honor them? Several times now I've made a reservation and been stuck sitting there for 40+ mins and sometimes not even seen at all. Nobody there to check you in or let you know who would be seen next. Pretty much just have to sit there and hope someone steps out and calls your name. Total waste of time and not ever coming back to use minute clinic. read more

The store staff has always been helpful however, now the only way to speak to anyone is through thier "AI" attendent. I called to see if my medication was in stock prior to having my script sent in. The attendent confirmed my medication was in stock. I had the script sent and then received an email notice that the medication is not in stock and needs to be ordered. Exactly what I was trying to avoid by taking my time to verify the medication is in stock. Like most things that are "artificial" the AI attendant is anything but intelligent but they do a great job at getting lousy reviews. read more

This CVS really grinded my gears the other day as the pharmacy employee saw a clear example of a customer acting poorly and didn't do anything about it. In my eyes it isn't up to us other customers to say anything, but he should have. Here is what happened. As we all stood in line waiting to grab a prescription, a lady waddled up to the counter that was already fully occupied with customers and stood over a customer's shoulder. For one, that's a pretty big violation and the staff member should have told her that it was a invasion of privacy (the customer had to), and for two, when he was done with the customer at the counter he started to serve her when there were at least four of us waiting to be seen before her. Sure, any one of us customers could have spoken up but the pharmacy authority figure could have easily said "there's a line, you need to stand in it behind those people." If I would have said something I probably would have ended up on TikTok with an inaccurate title of "angry customer starts fight at CVS." Totally not worth it. He saw it, he did nothing, and while not the biggest deal in the world, accepting human entitlement is not cool in my world. read more

3.5 Stars!! Which there was a half star rating. Oh well! Rancho Bernardo: where the retirees roam and the parking is plentiful. This CVS is a dream for anyone who hates cramped aisles and wants to stroll in an open space! On a quiet Monday morning, I was in and out in 10 minutes! I ain't mad at that! The store itself? Clean, organized, and spacious. The customer service? Let's just say I had the privilege of enjoying a self-guided tour because no one was around to say hello. It was like the introvert's paradise (ahem me!) with minimal human interaction! Pro tip: Download the CVS app if you don't already have it. It told me some products were on sale, even though the items were not labeled as such! A little misleading? Sure. But thankfully, the app didn't lie, and I saved a few bucks. How about them long receipts? CVS make you feel like you've won the lottery when your receipt says you saved $2.50! Can't complain because in this economy, every penny counts. Between coupons and app deals, I've saved hundreds of dollars over the years. As a certified frugal Asian, I love me a good bargain! Sadly, it's never perfect and I've read some yelp reviews about CVS pharmacies and how awful customer service is across the board. I guess I must have the magic touch because I've never had major issues. Lucky me! I hope I didn't jinx myself. Bottom line: The things I needed were in stock, and the experience was efficient, but not memorable. It's a bit of a drive, but if I'm nearby, I'll swing by because who can resist a good deal and wide spacious aisles? read more

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I was with Kaiser for so many years so I really miss the convenience of having my meds delivered home. Now I am back to the CVS that I used to frequent 25 years ago when I moved to San Diego. Time flies. One day not long ago I lost my nerves and I started crying due to stress and healthcare uncertainty and the pharmacist lady was super kind to me. Thanks for the patience, sometimes even the happy birds have depressing moments. I also like that they remind me about vaccines I am suggested to take. I like their text messaging reminder system too. read more

$19 for passport photos! I was helped by the front lady named shawday (spell check) she was super sweet and very helpful and let me take a few passport photos even while she was super busy with tons of guest. She's the definitely of customer service! Love her! Will be going to this location CVS from now on! read more

I visit this Cvs at least once a week and I have to say that their employees are very nice. I truly appreciate the store manager Anthony and one of the front end workers whose name is Michael and also there used to be an employee whose name was Mario and he was such a nice person. Also, the pharmacy there has a lot of a very professional people working for them. I appreciate Jonathan and Shannon and also Erica. read more

The front window provider Nazie absolutely rude anti-Semitic and extremely discriminatory. Heard me speaking Hebrew with my wife and refuse to provide any service. Send me to downtown San Diego to pick up medicine for my grandson when she had it over the counter just in front of her but only for the heck of that decided to send me driving 20 miles to downtown. Try to avoid her if you can or ask for the other staff read more

So much better than Costco, Poway where the manager just wanted to argue about everything. A welcomed change

This pharmacy is the WORST Please go anywhere else.. not only do they take forever but they're also SO unfriendly. read more

I appreciate the nine yards worth of coupons every time I checkout at the register. Came in for cold and cough meds for something I caught from work and immediately chugged it in the parking lot. I felt like it was at a liquor store in my early 20s lol. The meds did the work and I slept like a baby for the first time in days. The cashier was friendly and welcoming. The store was clean and organized. I wouldn't hesitate to come to this location again when in need for relief. Thanks CVS. Hope to not be back soon unless it's to use my 40% off coupon. read more

The lady who is at the minute clinic sits, idly the whole day. Won't take walk ins, simply put it up that all appointments are filled on the cvs website. We saw her just sitting the whole day whiling away her time, or throwing random boxes away. Must have spent a huge chunk of the day here until we realized this is a scam and the lady gets paid for just showing up to work . A huge waste of time, don't go here. read more

Pharmacy is understaffed and inefficient. Automated processes for automatic refills fail to trigger physician request for new script and thus standing scripts are not timely refilled or even processed. Impossible to get someone on the phone. Pharmacist is rude. read more

The Nurse in the minute clinic made our weekend. Child was sick and Tara took the extra time to make sure she was taken care of. Was not able to make an appointment, but she helped us. This made our night. read more

They don't answer the phone and don't return voicemails. I brought this up in person and they didn't even bother apologizing. They have a sign behind the register that says "take action". They employees should read it and actually take action read more

If there was negative stars, that's what I'd give. First, impossible to speak to a pharmacist on the phone. After calling store mgr, he put me through to an actual person. Then when I go to pickup, they don't know their right hand from left, but it's the actual pharmacist that needs a new job! Clearly, someone coming to get an rx is not feeling well, my case a lung infection. They kept saying to wait ten mins, when I started to get agitated, she was down right rude, degrading, condescending. I will not be returning and the pharmacist should be put on notice to treat customers with kindness and respect not superiority read more

Signed up for a flu shot for myself and son online. We arrived about 10 minutes early and got checked in immediately. Then got called back within 5-10 min. Left shortly after our scheduled appointment time. read more

Went here to get a med our smaller CVS didn't have. The pharmacist has called ahead and I knew they had the formulation. When I got there I was greeted by some rude clerk behind the counter. Just plain dismissive and unhelpful. As a result I had to step out of line to wait further, just to be paged by the pharmacist within 60 seconds, which now meant being again in the back of the line and then contending with the staff not being able to find the just filled script. The pharmacist then provided fairly rude counseling on a drug interaction. All these people need customer care training. I'll avoid this location in the future. read more

CVS Pharmacy - Pharmacy - Drugstores Near Me - Rancho Bernardo, California

The man at the counter was unbelievably rude. Was he having a bad day? 2 stars because they goth the prescription right. Seriously I'm using a CVS further away, it was that bad. read more

The visit to the Pharmacy was pleasant everyone was friendly. It was easy to find everything and the store was clean. A sign was out for "next register " a cashier came over right away and was friendly also. A good experience at CVS read more

I was waiting in the long line to get my prescription at this CVS, and two people just cut the line and walked in front of us because they had a "bar code," which I guess gets you front of line privileges. That would be okay if that was some kind of self serve thing, but these bar code customers still had to be helped and rung up by the employee that we were waiting in line for! I complained to the kid at the register and he just stared at me. Completely rude and it is a terrible policy. read more

I am usually happy with this pharmacy, but today they didn't catch a mistake. It may not have been their mistake, but they should have realized it was incorrect. No apology, no compassion for a horrible experience, just sarcasm. Disappointed. read more

(Rancho) Bernardo Center Drive, San Diego, CA. I proceeded to the Pharmacy line and as usual the lines there were long. The pharmacy employee; male, white, thin build, dark hair. He was wearing a mask; incorrectly. I provided the name, mine. He returned from the bins stating he didn't have the order. I told him I received a text advising the order was ready and asked that he check with someone. He stated I will have to go to the drop off counter. I asked him again to check on the order he said he wouldn't. "Not with that attitude" he stated. He then stated he was moving on to the next customer and switched to the adjacent register. He was rude, belligerent and dismissive. I'm there at least once a week to shop and or pick up prescriptions for myself or someone else. I will not and shouldn't have to deal with him again. read more

Awful customer service and never enough employees, lines are always so long. Waste of my time, highly recommend anywhere else.

Opposite of lots of other Yelpers, I've never really had a problem here. I've found that the staff are usually competent. They usually have the meds I need in stock, and if they have to order them, they then arrive quicker than promised. They're located in a shopping center, and parking has never been a problem. I guess my only complaint would be the wait time. Sometimes I go in and there's three ahead of me in line and other times I've seen ten people waiting. I know like every company in America is hurting for employees, but it seems like more staffing might solve the problem? read more

When you buy product online for pickup at the store you get charged a bag fee (in California) at a rate of 10 cents per item. I bought six items and was charged 60 cents in bag fees, the items purchased all fit in one bag for pickup, I was overcharged by 50 cents. I wanted the bag fees reversed but the acting supervisor said they couldn't refund or reverse the bag fee charges because the items were purchased online. CVS you have very shady (TRUMP-like) practices with regards to coupons and how you acknowledge items purchased online, you act as if the items purchased online for pickup at the store were not pulled off the shelf from the same store as the pickup. You want to blame the online store for the bag fee overcharge for items that were picked up in your store in 1-bag. Also, it goes without saying that your stores are understaffed and there is always a ridiculously long line waiting for service. We can only hope that someday AMAZON will takeover all the CVS's. read more

Staff has no clear communication between each other. Will tell customers in the pickup line to be drop-off line, then walk over to the drop-off line and said they should have been consultation, then ring up in pickup. Most of the pharmacists are actually very nice, but most of the lower level assistants are inept. Make the extra 5 min drive and go to the 4S location. read more

Came to get medicine for my daughter & Jon was instantly very helpful & certainly patient. Jon is amazing worker , great communication skills , & very professional. I appreciate his time to help me look for the exact medicine I needed. We need more of him! Thank you again Jon read more

The pharmacist is terribly rude and incompetent. I cannot believe I was told a patient should wait 3 days for medication to subside the pain of a kidney stone. This is not the first time the pharmacy has been out of stock for a drug. The pharmacist (lily) is unprofessional and completely incompetent. She might as well have said go home with your loved one and suffer- I've been in healthcare over 25 years- I'm 100% realistic but this was absolutely unacceptable. I can see why the yelp ratings are so low. My threshold is very high, this was the last straw. read more

do NOT use this pharmacy. The "manager" Kim is HORRIBLE and should NOT be in the health profession AT ALL. If you want to be treated like an imbecile and you want to spend a week every month calling her every morning to ask for your prescription and you want to be lied to, and get text messages that she contradicts, and talk to other staff who she always overrides (power trip).. then more power to you read more

This is one of the worst cvs pharmacy's. I get there a little after 1pm to pick up 1 prescription for my dad. Pharmacy tech cannot find order in their system after trying for 20' minutes. After a pharmacist finds my dad's prescription I'm told "Well we are going on our lunch break come back after 2:30PM to pick up the prescription". read more

Location is Great, Custom Service is well above and beyond great selections you could spend hours in there

Needed some essential oils for my neice's humidifier because shes sick. And it was closed. Online says hours are til midnight. I called to see if they carried essential oils around 10:10ish no answer. I arrive around 10:30 and the doors are locked and the gates are shut. If the hours changed they shouldve updated it. But if it shouldve been opened. Then idk wtf happened. read more

There is nothing like waiting in line to pick up a script that is ready then to be told to wait another 30 minutes for the pharmacist to mix it with no one else in line... can't even get eye contact from any of the employees who know your waiting even as you stand in front of them read more

This place is always a mess. Never filled in, dirty stinky bathrooms. Today I came go a booster shot and I had to sit outside the smelly bathrooms to wait for my turn. OMG. Pure torture. They would make more money if they would keep the store stocked and be able to spend more on payroll. This isn't a Covid thing. It's ALWAYS not stocked, especially at the pharmacy. Hey, people are waiting in line. Impulse buying is a no brainer. Fill it with SOMETHING. It's Retail 101. Where is the District Manager? read more

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Horrible incompetent people who work in the pharmacy. Someone really needs to overhaul this pharmacy. Go elsewhere. Horrific lines and employees do not know what they are doing. They do not care about the long lines. read more

Liz gives the best flu shots ever! Took my almost 70 year old mom, who is scared of needles, to get her flu shot. She was SO pleased with Liz' quick and painless shot. I also got one and didn't feel a thing! We will definitely be returning for all of our future vaccine needs. We were grateful they could accommodate us as walk ups. Liz was also very kind and engaging, talking to mom to distract her. Thanks, Liz and the CVS Pharmacy team!! read more

I have many choices for a place to shop for drug store type items in the Rancho Bernardo area, but it is so unusual and super nice to have a place that is open 24 hours a day. No matter what time of day or night, I know I can quickly and easily find what I need for myself, or for my family. The Rancho Bernardo store just completed a major store refurbishment and upgrade that took 3 months. As part of the upgrade, they added some self-checkout machines to help out when they are busy during the day or on weekends. This is my go-to place for so many day-to-day items. I recommend it for everyone else in the area. read more

CVS Pharmacy - Newly installed self-checkout machines in my favorite CVS store. - Drugstores Near Me - Rancho Bernardo, California