Kayla M. Tipper, the pharmacist, has an aura of general contempt, and it deepens if you are prescribed a certain medication that carries a stigma with less biased people. I only read a few reviews and one of them was from a woman who felt the same way because she takes a certain medication. This pharmacist is not subtle about it, and has no problem being unprofessional. But worse was when I was first I got a partial RX and told it would be ordered. I was told to call in 5 days to get the remaining 4 pills, and got them on 7th day (that can happen if a manufacturer did not deliver them, so gave benefit of doubt on that) But when I went to pick them up I left a new RX and asked RX tech if they had it. He said "yes, and will be about 20 minutes" so I said I'd pick them up later with the other 4 pills after another Tech said I had to wait in one long line to "drop off" and then go to another long line to "pick up" instead of handling both transactions at one window as I have at other stores. I don't live at that end of Quincy, so shopped for groceries in the area while waiting for the text to pick up the pills, only the text never came, so went home. Next day I went to CVS website and discovered that my option to receive texts was mysteriously shut off after it had been on for several years. I called and they said new RX was "in process" so went in for the 4 pills I could have gotten the day before. I asked tech to turn texts back on. I waited 2 days for the text and called when I didn't get it. Kayla, the pharmacist, said manufacturer did not have them, and offered no help. I was angry but did not say anything because I needed the script back from her. Any other pharmacist would have called, or at least texted me to tell me when I am 2 days late on my medication and waiting for it, but not her. So, I went back to pick up the original paper script, and when the RX tech asked her for it she looked in my direction and gave one of her disdainful shrugs, indicating she did not know. That tech conferred with other techs, had a giggle together, then asked me something impertinent, so in direction of Kaya I said, "you don't remember me calling?" and she said something to the effect of "yeah, and we don't have it" with another I-could-care-less shrug. Then I said, "something real wrong is going on here", and she said: with what? And I said" "with you." She did not reply as he eyes fell back to her work. I called her out for her behavior, and she knows she has a behavior problem, so nothing to say, and no need for me to elaborate.
Rest of the store gets 1 STAR because they are mostly nice and helpful.
Long story. I guess when you are told you got a year to live you take time to write things such as this. Braintree and North Weymouth CVS stores have professional people, even if they don't do everything perfectly. read more
