The head pharmacist was very very rude and not accommodating at all.. I came in person to get a…read morerefill filled and even called the day prior to start the process and he made me wait an hour instead of the walk in 20 min that every walk in usually waits.. he spoke over me, and gave me a migraine!

They close the pharmacy during regular store hours. This is not advertised (see photo). So, now I…read morehave to wait until 2PM to pick up my husband's subscription. While he's alone after surgery. This is a terrible policy. Seriously, this is a pharmacy-the purpose of which is to dispense drugs. The core business.

The wait time for picking up a prescription is beyond ridiculous. Sometimes there are 7 or 8…read morepeople standing in line waiting to pick up with one employee helping them and another just milling around behind the counter. I was asked to sit down so they could check on something and forgotten about for almost a half hour w/out even a "hey sorry about that". I'm moving to a new pharmacy the next time I need to do my refills.

don't bother getting your prescriptions here. they don't open when they say they will and act like…read moreit's an inconvenience for you to pick up there medicine.

Way better than cvs, bigger stores, more items, well priced and friendly service. Will go backread more

This has to be the worst customer service Walgreens has to offer. Don't bother to call unless you…read moreliterally have an hour to wait on hold, they never answer the phone! I think they don't answer on purpose. How can I have one caller ahead of me for 45 minutes!? Turnover of techs seems like it is bi-weekly. No follow through when they say they will do something like calling a doctor to check on status. If Walgreens corporate actually cared about their patients, they would take this Novi location and took a real close look at the lack of work going on. Most of the employees seem irritated with their job. I honestly can't say enough bad things about this location.

This pharmacy has never had the most stellar customer service, but recently my experience has taken…read morea deeply troubling turn. I have stage 4 cancer and experience severe, chronic joint pain. Despite having legitimate prescriptions from my oncologist, I've had to fight tooth and nail just to get my pain medication filled. The process has been humiliating and exhausting. I've been made to feel like a criminal or drug seeker, rather than a patient in desperate need of relief. No one should have to advocate this hard for basic, compassionate care--especially while battling a terminal illness. I sincerely hope Walgreens reviews its training and policies around pain management and patient dignity. People with serious illnesses deserve better.

Once again I went to the Walgreens Pharmacy on Pontiac trail, and AGAIN they screwed up a…read moreprescription. These pharmacy techs are the worst crew I've ever seen; I have been there dozens of times and they manage to make it an awful experience EVERY. SINGLE. TIME. And it isn't just physically going there, No way. Try calling and you'll be on hold long enough have a birthday, you'll get cut off, you'll re-dial and it will ring and ring and ring and ring and nobody will pick up the phone.

Waited 45 minutes for a vaccine which I had an appointment for. The most incompetent people work in…read morethe pharmacy

Through COVID, I have used this Walgreens often. Twice to get COVID tested and once to get my COVID…read morevaccine. Then a couple times to get some nitrile gloves. COVID testing: They were mostly organized and I was in and out of there within about 15-20 min. Not too shabby. COVID vaccine: Relatively painless process. I wasn't able to figure out how to choose the J&J through the website, so I just walked in and asked. She said it was fine, though she acted put out that I was trying to walk in. In the end, I got my vaccine relatively quickly and with decent customer service. The nitrile gloves: Holy crap, this is so dumb. I bought online with a coupon to buy one box (at $4.99) and get one at 50% off. Well, that's 80 gloves for $7.50. Just about right for pre-COVID prices. When I ended up liking them, I decided to go into the store to repeat the buy (I noticed that the coupon online was still active.) In the store, the price for a regular box was $9.99, plus they didn't have the online deal in the store. So this is really what I did. I went on my phone, ordered the gloves, walked out to my car. Waited in the car, and they brought them out to me. The stupidity of what I had to do there just irritates me immensely... Finally, this store is pretty trashy. There isn't much that I would purchase in this store... and it was pretty boring to walk around for the 10 minutes after my vaccine, but I did survive the experience.

All Walgreens are horrible, the pharmacy that is...this location never has any meds in stock,…read morepharmacy staff is God awful and nasty to customers and ignore you at all opportunities to do so.. They don't pick up their phones nor do they take any of the tasks at hand seriously or with priority.. But they sure do make sure they're closed for their meal break from 130p to 2p.... So annoying... Why can't pharmacy staff just be nice... If you are having a crap day...stay home... Or go breathe and try again.. Why do customers have to suffer because of someone else's miserable existence.... It's so sad.. I've transferred all my prescriptions to Walmart in Canton. They're awesome... Walgreens however...is not.

Absolutely not. Every time I patronize this specific Walgreens going through the pharmacies…read moredrive-through. It's always an excuse or a problem. I wouldn't waste my time here. I suggested they close the drive-through all around and only let people patronize the pharmacy via inside the store coming through the drive-through you're going to wait just as long as you would as if you would came in the store

The pharmacy at this store is a complete sh** show and a disaster! Do NOT come here for…read moreprescriptions. The level of incompetence is only exceeded by their 'I don't give a sh**' attitude. Every single person at this pharmacy needs to find a new line of work as they are all complete failures. And the level of lying and deception is off the charts. These are my opinions based on my experience, but judging by other reviews it's quite clear I am far from alone. Again, stay away from this pharmacy!

This place is a zoo of incompetence, confusion, and failure. NEVER GET YOUR PRESCRIPTION FILLED…read moreHERE. You will either get nothing, a partial refill, or the wrong medication. What you will also get is a nasty rude attitude from employees. You can feel the tension and anger from staff the second you talk to them. Incredibly unprofessional and angry. The information from the pharmacy staff is dangerous, do not trust them. Just don't go here. Nightmare. Complaints are ignored, no response. AYFKM?? Fire the whole staff and start over.

Absolutely horrible pharmacy service. They are slow and I suspect they move as slowly as they…read morepossibly can just to irritate people. They would grab 1 script at a time and then walk back to the computer and then go back to get one more script and then back to the computer. I was ridiculous. I would give zero starts if it was available.

The pharmacist went above and beyond to help me. Was kind, intelligent and helpful. Thank goodness…read morefor people like him.

Love pharmacy and friendly staff.... Only thing I wish they…read morehad carpet though store for us seniors.

Check your receipts! Know what you are picking up from the pharmacy! Im never one to complain about…read morea few dollars but this pharmacy gave me nasal spray that was from the customer store shelves and ran it through my insurance and it cost me $3 More to pick it up using my insurance..... They also said they can't exchange the difference for me. How terrible & the person i spoke with made it to be no big deal as if it happens all the time.. Thats Horrible our citizens are paying MORE for over the counter medicines they can grab off the shelf! especially knowing how much stock these stores just throw away things can be donated and many elderly people are on a VERY fixed income or retired and close to their last dollar. Terrible that this is normalised. The workers who know this should not stand for it.

Laila in the pharmacy was so helpful when I called about my prescription and so courteous. My…read moreInsurance had changed and I'm so glad I am at Walgreens now, because the transition was so easy. They are so nice and knowledgeable. I wish I could give more than five stars.

The GC Walgreens has been extremally professional and helpful I have I have recently transferred…read moreall my prescriptions to them.