Going to this pharmacy is like willingly gouging your eyes out. It is a waste of time, every single time. Time is not relevant because if it was, they'd demonstrate such. I can't recollect a time that I've come to get my husband's medicine from the pharmacy and them be on time with it. They quote a time, and then it turns out to be completely different than what was quoted. Today, for example, they quoted us 30 minutes, and one hour and 30 minutes, it still isn't filled. It's frustrating! This isn't the first time this has happened, but it is the absolute last. Changing pharmacies now because this is beyond ridiculous. I'm not wasting anymore time when we don't have to. Sincerely, Pharmacy Karen read more

Routine frustrating experiences. The pharmacy often takes FOREVER to answer the phone; sometimes I've hung up after 20-30 minutes on hold. Made an appointment for a same day flu shot first thing in the morning (website suggested they had availability every ~15-min from mid-morning through end of day). Received e-mail confirmation for appointment, showed up early, and was told my appointment was cancelled because they were overbooked (no notice provided or e-mail cancellation). Reading other reviews across different platforms, apparently cancelling these appointments is commonplace for this location. I got no notice so just burned 30-min away from work that I'll need to make up on the backend. read more

Scheduled an appointment for 250. Tried to walk in to see if I could get in earlier. The woman asked if I had an appointment. I told her I did and wanted to see if I could get in sooner. She promptly told me that lunch was from 1-2 and shut the door in my face..... didn't ask if it was an emergency or give me suggestions for another place to go. I understand these people work hard and have to take lunch. But a second of kindness can go a long way. There is no reason to have a bad bedside manner..... read more

Expect to wait in line forever. They let people park and wait and the drive thru instead of asking them to come back. The parking is horrible and it's hard to get in and and out of the lot. Definitely moving my needs to Walgreens. read more

If I could give them negative stars, I would. Steer clear. The provider at the Minute Clinic ran a COVID test on me despite me being asymptomatic of COVID symptoms and despite her openly acknowledging she doubted I had COVID. I asked the nurse if I would be charged for the test since it was pretty clear I didn't have it and she told me no. A few weeks later, I have a bill for a $120 COVID test and no one at this location or the greater corporation cares that I was misled through the entire process. read more

Pretty standard CVS. This well-stocked store has nice staff running the cash registers. Beware of the challenging parking spots out front. Some aggressive drivers made it a challenge for us to get out of the parking lot in one piece. Otherwise, no complaints. read more

Was hunting for some thank you notes that we were missing for an event. Managed to raid the stationery section for roughly 85 thank you notes across 4 boxes. When will we start seeing self-checkout at CVS? read more

The new store is problematic. The tiny parking lot is accessible only by southbound traffic on Hillsboro Road. Impossible to enter when traveling northbound due to continuous heavy traffic on Hillsboro. And the back drive is one way [out only]! The old location had a traffic light to make it possible to enter and exit properly from any direction. Whoever designed this location obviously did not bother to check the traffic flow in this notoriously crowded neighborhood. Furthermore, that one-way drive at rear is just plain stupid. CVS management really shot themselves in the foot on this one, and it will surely cost them business...including mine. read more

I wish I could give zero stars. The pharmacy staff is not only rude but extremely unhelpful. I was experiencing an issue with a prescription, and not only did they refuse to give me my medication, they made little to no effort to help. These are NOT the people I would recommend for this store, let alone a medical field. I have never written a negative review in my life, but I was so upset with my interaction with the CVS pharmacists I felt it was my civic duty to advice others to choose a different location for the sake of proper medical treatment. read more

It took them 1.5 hours to fill a fluconazole prescription for an infection... I was practically in tears. I had to leave town right after and it was just so stressful. I know the employees are under a lot of pressure and they're understaffed but if you can't fill acute prescriptions you can't be a pharmacy. They need more staffing and more support. Until then, I'll be switching pharmacies. read more

Love that the new location in Green Hills as a drive thru pharmacy, as this will help limit the amount of people that need to park in parking lot and helps expedite picking up prescriptions. Would be nice to have a mirror to see around corner before pulling out of drive thru, as several cars were going wrong way and you can't see around corner. read more

I only come here for it's minute clinic, which, in general, I'm a fan of. I like the concept; it's a quick in and out doctor's office that doesn't require an appointment. It's extremely convenient when you've just gotten sick and can't get in to see your doctor that day. I've only used this location once and it was a decent experience. I had to wait an hour before I got in, but the CVS store made me pretty comfortable. They gave all of us waiting plastic patio chairs to chill on until our number was called. The Minute Clinic doctor (actually a Nurse Practitioner) was really nice and helpful. I'll definitely use it next time I'm sick. read more

I was working in Nashville for a week in between working in Los Angeles and Brazil and my doc had to call in a prescription to this pharmacy. There was a slight glitch in what my doc prescribed and she had to change it. The staff was attentive and fast and really helpful as I worked this out. I spoke with Chris, Jacques and Jay there and they were great. I give this place top marks. read more

I'm picky about my drugstores!! When I went to this CVS it was during afternoon rush hour, so I thought it was going to be a nightmare to get one simple prescription filled. Wrong. The staff in the pharmacy couldn't have been more helpful. I told them that I was going to drop off my prescription and and come back later. The pharmacist told me that it would take ten minutes, and that there was only one person in front of me. So I walked around and picked up a few other items I needed. Shocker - every single item I needed was in stock. This just never happens to me. But, they had what I was looking for and a nice variety of personal care, household and grocery items. I went back up to the pharmacy. When I asked if I could pay for my other purchases at the pharmacy, my request was met with a smile and a "Sure!" Now, this is not the only drugstore that has let me pay for non-prescription items at the dug counter. But, usually that question is met with an eye roll and a sign. Here, they just could not have been more polite. Goes a long way with me. As with most major pharmacies these days, you can call in your order and then go pick it up. But, unlike the frustrating automated lines you usually get, CVS lets you speak to an actual real, live person. Wonders never cease!! At the pharmacy they also checked to ensure my insurance was the same and that I was getting as much discount as possible. Since they go the extra mile, I'm going back!! read more

I have to say that the nurse practitioner, Whitney, at this CVS Minute Clinic location (though she floats around to others) has been extremely thorough in following up with me after my visit. Not only is she extremely professional with good bedside manner, you can tell she truly cares about the patients she works with. While I rarely give reviews, the experience with Whitney and her thorough follow-up to check in with me is such a breath of fresh air, I had to share. Thanks, Whitney! read more

The Manager James is a lazy ass that refused to help me with any of my needs. Hope I never come across this store again

Just today I tried to get my prescription refilled and the automated system told me it was too soon. When I finally got through to a real person, she was nice and helpful and I told her that I noticed on the bottle they had crossed out the "60" and put in "30" (For the amount of pills dispensed). On the bottle, it clearly says I'm to take 1 pill twice a day. So I should have had 60 pills. She said she would do some research and see if they owed me any pills and maybe that was what had happened. I waited for a while, and then a guy comes on the phone and was not very kind or understanding from the start. Of course I had to tell him the whole story again like I had told the previous person. He said what had happened was they had to mix and match my pills (using different brands) and they put them into two separate bottles. I told him I didn't have two bottles. I told him I knew they had to mix and match them because they told me that, but that when I opened the ONE bottle that they were all mixed in together. He said it was strange that they were all mixed in the bottle together but that for whatever reason it happened that way. I told him I wasn't trying to be rude but since they were all mixed in one bottle and shouldn't have been I asked if it was possible that they forgot my second bottle, because I sure didn't remember it. He was short and rude with me and said "Impossible! We triple check those things!" Obviously his employees aren't human and are above making mistakes. I find it funny that he thought it was strange that the pills were mixed together in one bottle when he said they normally aren't, but he was positive that they gave me a second bottle. I only found out he was the manager by asking. He didn't introduce himself on the phone, he wasn't nice at all. He was cold, short, and rude with me. He made me feel like I was trying to get extra pills, or like I was a crazy pill-popping idiot. The medicine I'm on is for anxiety, and I can tell you that dealing with a rude pharmacy manager doesn't help my issue. I'll be switching pharmacies! read more

Just got back from here. Needed some things for my son. Bethany could not have been more helpful. She did not know what I was asking but was able to ask the right questions and help us look for what we needed. Bravo Bethany!!! If you have an issue, this place has always been helpful. I live near 3 Walgreens, 3 CVS's and this one has never disappointed. I remember buying Halloween candy a few years back on the day of Halloween and it was still discounted. It has the Seltzer I like that the grocery stores don't carry. Parking is easy and it is right there in Green Hills next to everything else. I don't got here for everything, but when in Green Hills, it is a regular stop. Anywho,..ask for Bethany she is AWESOME and has a great Name. read more

This is one of the nicest pharmacies in the green hills area. Went in to use the minute clinic and was very nice experience with nurse and pharmacist. Smaller in size but had what I needed and close to me. read more

This review is exclusively for the pharmacy area. I have given this pharmacy the benefit of the doubt for over a year. However, after my 10th bad experience today I write this review to anyone new moving to this area and advise them to visit another CVS in the area. The staff rarely has a smile on their face - most likely due to the high volume of customers. The poor customer service, unavailability of prescriptions, and communication are all poor. I was told they didn't have my Rx and just got a phone call when I got back in the car that it was ready? so confusing...I'm sure there are talented people that work here but overall they seem to not all work well together - it's unorganized and they always seem behind. I've been disappointed too many times to count so I'd like to spare anyone the wasted time and frustration they will experience. read more

Traffic can get a little wonky trying to get into their parking lot, and they don't have a drive-through pharmacy (which is a big negative for me). Otherwise the offerings inside are standard pharmacy fare. read more