Absolutely unacceptable experience. The lead pharmacist was incredibly rude, dismissive, and completely lacking compassion. Despite my doctor sending in a valid 3-day prescription and confirmation that the medication was in stock, she refused to fill it simply because she "didn't feel like it" and told me to go without my medication for days. She questioned me in a condescending way about how I knew it was in stock, then hid behind "her license, her decision" instead of actually caring for a patient in need. This is not what healthcare is supposed to look like. Patients rely on pharmacies during vulnerable moments, and this level of disregard is honestly disturbing. I had to go out of my way to another pharmacy, where I was treated with basic human decency and got my medication without any issue.(WALGREENS) CVS seriously needs to do better when it comes to hiring and training staff. Compassion and professionalism should be the bare minimum. Someone with this attitude should not be in a position responsible for patient care -- it's concerning and unacceptable. read more

The pharmacy needs to shut down! 45 mins in line at the drive thru to have them close without a explanation to their customer! Then have to confront them and have Linda the tech lie about it. Horrible service I am disgusted by this place!!!! read more

Very helpful staff! i am relearning to walk and needed a carriage and there were not any in the store yesterday, The manager, Jessica was very helpful in obtaining a carriage for me as was Bryan the clerk at the front, Kudos to them both for EXCELLENT CUSTOMER SERVICE! read more

This is the worst pharmacy in Cutler Bay. They lost two of my prescriptions in a week. They cannot be trusted with any prescription.

My wife and I made an appt to get the COVID booster and when we got there they told us they were out. Just come back tomorrow, they said. We work I said, that's why we made an appt. I got the text that the appt was canceled as we were walking out the door to leave. They were apologetic but still wasted our time. read more

I was here literally for 30min while they helped other people, I can only describe it as the slowest moment OF MY ENTIRE LIFE. Here I am waiting, spelling my date of birth,name and last name for another third time God help me while I'm here read more

Dear CVS of Palmetto Bay, You are conveniently located right next to Publix, in the same shopping center as Ofherdahl's, which makes it easy to stop by and get the things I need. You have a great team of employees that are always helpful, courteous, polite, and caring. The pharmacy staff is attentive and reliable, and my meds are always ready on time. Your product selection includes a vast selection of items, so I can always find what I need... From tampons, to make up, to household cleaners or snacks. Where else can you find everything in 1 easy 24-hour location?!? Just the other day, the bf and I grabbed a wide range of items including: foil, heating pad, Theraflu, cookies, and Vicks VapoRub! Woooo! :) Thank you CVS for living up to your standards and providing the best! Although, one question... What is that ridiculous $250 hair removal item that you sell?!? Does anyone actually but that?!?!?! Too funny CVS! Sincerely, Sabrina* read more

CVS Pharmacy - Drugstores Near Me - CUTLER BAY, Florida

This cvs is horrible always long line to pickup medicine no matter what time is horrible wish they will do something a Bought it it's ridiculous to waste so long to pick up some medicine for drop off prescription. read more

Unpleasant customer service from Maria, very bad attitude towards patients, which we going to a pharmacy not for satisfaction. I think she should be more empathetic and more friendly. Is not the first time I saw her treat a person like she treated to me. I'll try to change all my family's prescriptions to another pharmacy. read more

This location sucks! I am writting this as I hear the phone ringing incessantly on the line and bo one answers. I am trying to update Medical information. Thus us unacceptable! This location is severely understaffed. I requested a Manager, mind you! read more

What a horrible experience at this CVS PHARMACY location. I have a young child that requires a specific medication that is hard to find. I called this location and spoke to a woman that told me they had the medication and I verified the address with her. Once I arrived the customer service was horrible and then they told me they didn't have the medication. When I asked to speak to the woman that told me they had it nobody had the guts to say it was them. Never again will I go to this CVS or to any cvs. What a joke read more

I needed help on the self-serve computer turning a photo into a Christmas card and got plenty from Jessica the first time and Paola the second trip. Both patiently guided me through the process until a successful completion. Many thanks, will be back! read more

This is the store I frequent. I love the coupon machine. First thing I do is scan my card to see what money saving deals I get. I usually get some good deals. I am usually up and down US1 so this is where I get beauty products and travel sized items. It is a popular CVS for the area, lines for the pharmacy can get long around 5pm-7pm. It also has a drive-thru pharmacy line. read more

CVS Pharmacy - Drugstores Near Me - CUTLER BAY, Florida

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This is one of my Favorite spots when it comes to quick and on-the-go shopping! Fast, reliable and plus its so close to home! I can find almost everything I want... CVS is the best for me! read more

Prescription not ready 3 hours after it should have been all because someone did not read the instructions on the order, despite making several phone calls ahead of time to confirm the order. Timelines is important. Having medicine ready at the time it is supposed to be ready is important. read more

Worst CVS Pharmacy ever!!!!! Went for my prescription, which was needed that same day. I work in that area so it was convenient for me, so I thought. First my medicine needed to be transferred from Walgreens to CVS, that could only be done by the pharmacist I was told ( not true, a pharmacy tech assisted me the last time with that at a different location)and I will be called when it was ready, this was around 11am. Got out of work at 6pm still no message from CVS. Called another location closer to home and they had the medicine available. Called the worst CVS, I stayed on the phone almost 45 minutes to an hour before someone picked up. After I told the Pharmacy tech to cancel my order and the reason why, I did not even get a sorry mam or my apologies, nothing. She canceled my request and ended the call real quick. I love my CVS and Wallgreens but people like that give the company a bad reputation. I needed my medicine right away but there was no urgency on their part and I was very disappointed with the service. While I was in line they gave someone the wrong prescription, the person behind me did say that it was the worst Pharmacy ever and I believe it!!!! You guys dont do "CVS" justice, work on your customer service skills and start from the top and the rest will follow. Dont think I will be visiting that CVS again. read more

This place rocks because they always have what you want on hand : ).I was looking for shavers as in like disposal razors and i totally found a large variety. I was happy and satisfied. In addition, also i was looking for a facial mask and also found alot of different types i left satisfied. Thank you CVS for providing me with all my needs. See you soon : ) read more

Terrible customer service and cashiers. Lost my photos and called me a month after I was told they were ready, then took over 15 minutes to ring them up. The cashier was rude. read more

There are multiple problems with this CVS that legitimize only one star.... 1. This star has been moving their shelves and merchandise around to different places for a couple months now, with no end in sight. 2. The coupon machine has errors every other day and no employee knows how to work the issue. They simply give the shrug and walk away. 3. The employees will use your percentage off coupons on whatever transaction they prefer without asking you. You don't notice it until it's too late. Avoid this store at all costs! read more

This place is awesome not only because you find what you need, but also because people working here are super helpful and willing to assist you gladly if you have any question or doubt. Today Claudia (manager) and Ileana were super nice to me. Definitely a place that I'll come back again. read more

I hate this pharmacy. Customer service is seriously lacking and I always have a issue with prescriptions. Everytime I fill a prescription I am told that I am not in the system even though I have used their services numerous times. The only reason I use this pharmacy is because its closest to my house and its mandatory for my work insurance ( cvs caremark). For errands I usually just this place and go to Walgreens they have a better selection of over the counter anyway. read more

The photo department at this store is a joke. Either there's no one available to help you or your orders get lost after you ordered and received confirmation that they are ready. The pharmacy lines are huge and not enough people to assist you if you have an emergency. The rest of the services are alright, but as for the photo and pharmacy departments, I'll go to a Walgreen. read more

Worst pharmacy I have ever been to. They are rude and unprofessional. There would be one person who knows how to do their job and everyone else just lost. I hate coming here but this is the only place that has my children's doctor has listed that takes their insurance. I really dislike this place. read more

I don't even know where to start. I had a horrible reaction to percocet and couldn't take it so my doc wrote me a script for lortab instead. I went to fill the script and was told that it couldn't be filled because of some red tape, whatever. I get that. But a woman in the back told me that "If you had a reaction to percocet you'll have a reaction to lortab". She said my doc didn't know what he was talking about and was absolutely horrendous to me. Once I sat down I heard her talk to another employee about how stupid people were. Go back to school, become a doctor, and then we can have this conversation again. I have never in my life witnessed such disgusting attitudes from pharmacists in my life. Also side note, the bathrooms were abhorrent. Dried vomit on the seat of one toilet and piss on the floor of the other. Looked like they hadn't been cleaned in days. Please go to Publix's pharmacy, because I have never had anything but great experiences there. read more

Rude pharmacy staff with no inclination whatsoever of being attentive. The staff needs to learn to listen to their customers instead of steamrolling through them like cattle. read more

This is the worse CVS. Employees are rude especially on the weekend. They have cut down the hours and staff is short. They are very irresponsible in filling prescription and are not detail oriented. They have filled out my sons prescription twice with a genetic instead of brand and the first time he had a bad reaction to the medicine. This is so irresponsible. This pharmacy needs to get their place together. This is an awful place. read more

Best cvs I've been to by far!!! Everyone is always helpful and friendly. They know me by name from how often I shop at this particular cvs. The manager Laura is extremely polite and courteous!!!! Keep up the great work!!! read more

employees are nice and open 24 hrs. late night beer runs ftw

Worst CVS. Small, dirty, cramped, and nothing in stock. But the worse is the pharmacy. The female pharmacist is the rudest person I have ever met. Because of her we no longer go to CVS. read more

This the worst pharmacy I have ever been to. Rude incompetent staff. I called to transfer a prescription from Walgreens and they said it would take 8 hours to transfer, which in itself is pretty bad. Cut to 10 hours later, I gave them an extra 2 hours to ensure it was done by their estimate time. I called ahead to verify it was ready and was on hold for 30 minutes before I gave up and drove up there because it was going pharmacy was going to close. After waiting in line 45 minutes I was told, in a rude snarky manner, the transfer had not been completed and would be ready the next day. I was upset but am understanding so I calmly said ok and left. The next day, I called ahead to verify it was ready and was on hold for 20 minutes again so I went ahead and drove up there. It AGAIN had not been transferred or filled. I have now been waiting almost an hour for the prescription to filled. I will never come back here again. There are 4 people working in the pharmacy so I don't understand the problem other than poor management and incompetence. Do not waste your time coming here. read more