Once again, a lack of competence, proper procedures, consideration of customer time and…read moreconvenience, and what certainly appears to me to be the first sign of a pending store closure. This is the second time in 3 months that they were out of stock on a popular mainstream medication. I got a message on my answering machine 11/10 or regarding my prescription and returned that call on 11/15 (I was on vacation). I asked if the script was ready for pickup and was told it was out of stock. I grumbled a bit and the story changed; now it IS in stock but cannot be filled until 11/21 (not a Walgreen issue, insurance rules). Then I was asked, despite my call asking if the script is ready to be picked up, if I would like it filled. I was tempted to ask the staffer why else would I ask if it were ready for pickup, but I was not in the mood for a lecture from the pharmacist about how fragile the feelings of her staff are. As far as impending store closing goes, I can think of no other reason for repeated, frequent and regular out of stock issues than dwindling sales causing corporate managers to reduce inventory levels as they decide what to do with the store. Given the level of inconvenience suffered by customers, the reason behind such a situation, if it does exist, is clear.

Placed my order online for a quick pick up. Online order was easy and the deals on personal care…read moreitems were great. I would have rated a 5 but the information of me having arrived ed at the store wasn't transmitted before I arrived. There was no line and my order was ready and I was able to walk out within 5 mins. I have been doing online orders at Walgreens as u tend to find more deals. This has also made me but things that I may not need at that point of time.

In a world of corporate pharmacies that treat you like an annoyance instead of a customer, O'Brien…read morePharmacy stands out for extraordinary service and personalized care. I have a job that drags me all over the country and filling my prescriptions every 30 days can be a real challenge. O'Brien has been the absolute best partner helping me keep my health in the right spot. Highly recommend them to anyone who is moving to the region.

Excellent service. My parents used for a decade before moving. We never had any negative issuesread more

I'm not sure what crack they're smoking at the cvs pharmacy here but the employees are not…read morequalified to be working here. I've had to come back multiple times to get four prescriptions and only for them to fill ONE out of the four. Guy at the drive through needs some major training. Awful awful experience.

This CVS has some excellent Customer Service. Yesterday I was in and was looking for floss picks…read moreand there weren't any on the aisle. The manager went to the back to the storeroom and located them for me and bought them out to me. The pharmacist was most helpful in assisting in paying for prescriptions with a medical debit card and then paying for other items with my regular debit card. They are just friendly and take time to assist all of the customers

Easily found what I want. Line wasn't too long just a little bit in the way. Will definitely come…read moreback again

Pharmacy experience is problematic. Customers are allowed to line up for pharmacy and not informed…read morethat the pharmacy closes at 1:30 and standing customers are rudely told to come back later. Inexcusable.

I'd call it functional yet dreary. This was the pharmacy "assigned" to my mother after the nearby…read moreRite Aid closed, so she wanted to make sure they had all her medical and prescription information - which they did. The pharmacy seemed to be the most staffed part of the store, there were more behind the counter than any place else in the store. That's partly because of all the unmanned self-checkout kiosks in the front, somewhat crowded with a lot of other displays, service counters, and devices, many of which had "out of order" signs on them. The dark colored carpet and the dim lights add to the dreariness.

love This CVS. sorry they aren't open 24 Hours but a great staff. pharmacy staff also very helpful…read more always there to assist. and parking is plentiful.

I have been here a lot lately. They have some great deals on your daily essentials like laundry…read more detergents, soaps and bathroom tissue. I usually do my ordering online and do an instore pick up. Te staff there is friendly but understaffed. I usually stop around 8.45pm and there is limited customers.

This pharmacy has always been great for me. My prescriptions are done when they say they will be. I…read moretake multiple medications and Kyle has always been more than helpful in answering all my questions. The only thing negative I can say is that they have the most annoying automated phone system that just makes you want to scream!

I came across this shop, so reminiscent of ye olde apothecary! They have it set up beautifully and…read moresuch a variety of goods. You cannot possibly leave without a purchase.

Cool shop and compounding pharmacy on Broadway. Over the years we have enjoyed buying some unique…read moresoaps, perfumes/ colognes and toothpastes here. When we visited here yesterday, I was a little turned off that no one greeted me or asked me if they could help me find anything when I walked in. They seemed overwhelmed with pharmacy orders. However, when my fiancé walked in on a separate occasion the same day, he was helped immediately.

.......... Boooooooooooooooooooooo. Learn customer service skills- Booooooooooooooooooooooo…read more tip for your next endeavor; don't shrug your shoulders at someone when they say a machine ate their money. Just pretend you care, say something like, I'm sorry, man that sucks - right now I don't have anyone blah - whatever. Nope. Dude straight up shrugs his shoulders, like oh well. I know Walmart doesn't pay them enough to care, but if you don't know what you're doing or what to say half the time, just be honest. He looked confused from the moment I spoke so maybe I lost him. I shoud speak up, and louder next time. Oh and the team lead - Chelley? Not sure why she even said you're welcome lol she literally did nothing, except give me a dirty look, while standing there looking like she rolled out of bed and forgot to brush her teeth. She couldn't even grab $5 out of a drawer, quick, no. " I don't know anything about the lotto". Oh please. Lol I'm sure that machine eats money all the time. Robbin people acting like there isn't some procedure in place. It's wall farrttt. Bunch of goonsss

I bought a gallon of milk for my sister as her car is in the shop. I only buy almond milk that last…read morefor like 8 weeks. So I did not check the date. It was out dated by 3 days! Some person is not doing their job, also the boss is not checking their work. I tried to call and all i got was a wasted 4 minutes holding for someone who never answered!!

Each department of this store is efficient and the staff from the pharmacy, photo department, and…read morecashiers are all friendly and very helpful!

Great run pharmacy neat and clean with a wide variety of items . Had my covid vaccine there and…read moreeveryone was very friendly and accommodating. Its just great a community pharmacy could offer the vaccine. I'm thankful I got an appointment

Horrible Customer Care! Absolutely no help at all when I…read morejust wanted to set-up an account. I'm switching to another Pharmacy today! (Guilderland location)

On 11/4, I called the pharmacy four times and each time a rep answered and hung up the phone. I…read moreeven called the regular store phone and when they transferred me to the pharmacy, whoever was on the phones picked up, said nothing, and hung up - as if to avoid speaking to customers. I figured I'd just refill my prescription using the automated phone line. Did that and it said my prescription would be filled by 3:45 same day. Before leaving the house, I called again to make sure it was ready before making the trip there, as I live 30 minutes away, but again, hung up on. I got to the pharmacy at 4:30 and the attendant let me know, in a very short manner, "We don't have anything here for you." I let them know the automated system said it would be ready for pick up by 3:45, to which they responded "well we need an order from the doctor." Shame on the automated system for its error in ETA and shame on the employees at the pharmacy for not answering not one of my six calls. This trip could have been prevented and I could have reached out to my doctor before their offices closed had I known. I'm going out of state tomorrow morning before the pharmacy opens and now I'll have to wait a week to pick up. Someone's needs to be educated on how to do their job, especially when they're dealing with people's medications.