The stars are strictly for Christina. She had to do five jobs in one she was the cashier she had to unlock the product department. She had to take an inventory. She had to help out with the checkout stations self she was running the whole entire store by herself I was there last night on Tuesday that's shameful. She helped me with coupons. She made sure I got a discount. She explained my order to me all in detail. I wasn't sure about an item I wanted to purchase the prices have doubled so I felt like $15 for a container of dye was too expensive which he made sure that I received a discount. The store doesn't have any staff, but everyone is everything it's run smoothly with Christine. She's a beautiful adorable Asian sister that's just full of love and the patience that she has it was after 8:30 and she was as kind as a family member. Thank you very much for being so helpful Miss fabulous I appreciate you and with so many people being in a rush and so impatient all she showed was kindness and love read more

CVS Pharmacy - A beautiful Asian sister working hard late at night doing all five jobs by herself - Drugstores Near Me - LOS ANGELES, California

Margie is such a super rude Employee. There is a video circulating online. This is not the first time she has belittled someone that needed help! Im so glad Someone recorded this. Unbelievable. Her comments are very unnecessary & rude. How does CVS hire medical professionals like her??! read more

CVS Pharmacy - The viral video - Drugstores Near Me - LOS ANGELES, California

If you care about your customers, then please get rid of Margie or she needs to be seriously reprimanded! No elderly person should be treated the way she treated the man on the video that has been circulating. That is someone's father! We should treat our elders with compassion especially if their is a language barrier! I hope she is ashamed of herself. She got caught in one video but I'm sure this is how she must treat members of the community and she should not have a job in customer service at all! read more

CVS Pharmacy - Drugstores Near Me - LOS ANGELES, California

I hope the management sees this and takes action immediately, your employee Margie is seen and heard treating an elderly patient / CUSTOMER with no respect or simple kindness or care . As a CVS YOUR CORE VALUES stated on your website is "caring- showing compassion EMPATHY and listening to others Innovating - FINDING new and better ways TO HELP people with integrity" your employee has shown ZERO of your values . Your in LA majority of your market are those of many different languages and backgrounds. And this is how they're treated ..... I hope Margie gets taught on how to treat customers with care in the future read more

CVS Pharmacy - Drugstores Near Me - LOS ANGELES, California

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Just saw a video of an elderly Hispanic male being belittled, humiliated and talked down too just cuz he wasn't "tech savvy" or spoke English. This is unacceptable behavior from your employee not sure if this is what CVS allows I hope not. I will be calling corporate and will be following up till this woman get terminated. I'm sure she talks to many people that way she's way too comfortable speaking in this manner. Employee Name: Margie Position: Pharmacy Technician Location: CVS Pharmacy, 1843 S. La Cienega Blvd, Los Angeles, CA 90035 read more

CVS Pharmacy - Drugstores Near Me - LOS ANGELES, California

This video is circulating on social media where this female employee is not representing CVS Pharmacy in a good manner. She is seen (and heard) assisting a Hispanic man who is struggling to use the electronic system to get his medication and she is very demeaning and needs better customer service training. I will not be visiting this local CVS pharmacy until she faces disciplinary action. Also to add: This is a civil rights violation. Civil Rights Law: Under federal rules like the Affordable Care Act (Section 1557), pharmacies that take federal funds (like Medicaid or Medicare) must offer free help to people with limited English proficiency. This is completely unacceptable, please do better! read more

CVS Pharmacy - Drugstores Near Me - LOS ANGELES, California

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Margie! Do better! Don't work in an industry that requires you to HELP people if that's not your calling. CVS- please train your employees to be compassionate and help when needed. Our elderly deserve better. read more

I would like to leave NO star!! This lady is so damn rude, has absolutely no manners. Did it they teach her to respect her elders. She needs to be fired! So glad this lady took video or else she would deny the situation. I, myself went to pick up my RX at a CVS and there's no sign or anything saying you have to sign in on the computer either. I went to one in Rancho Cucamonga but the pharmacist at that location was helpful, not rude like Margie!!!! read more

CVS Pharmacy - A video circulating of how rude and disrespectful she is!!! - Drugstores Near Me - LOS ANGELES, California

Wow is this how we're treating the elderly now? Mind you customer service IS A PART OF HER JOB. If you're not someone who is willing to work with people maybe don't be in the medical field? I can't even link the video if you're reading these reviews it's honestly heartbreaking the way this lady speaks to him... just imagine someone speaking to your mother that way Margie. And CVS stop deleting reviews. Maybe delete your rude pharmacy tech. read more

CVS Pharmacy - Rude lady Margie - Drugstores Near Me - LOS ANGELES, California

Margie was very rude and had no patience with this elderly man. The way she spoke to him came across as disrespectful and made the whole experience uncomfortable. A little kindness and respect go a long way, especially when helping older people. read more

CVS Pharmacy - Drugstores Near Me - LOS ANGELES, California

Margie should not be working in Customer service. She was very rude to the elderly customer and was bothered to help him! No one deserves to be treated like that! She belittled him imagine how many other people she has treated in this manner? You should be ashamed of yourself Margie! CVS pls do something about this it is not ok! And make sure to hire people who have good customer service etiquette!! this man should not have gone through this horrible experience. Too bad I can't give 0 stars. read more

CVS Pharmacy - Drugstores Near Me - LOS ANGELES, California

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Very disappointed at a worker who was being rude to an elderly man, she has no patience whatsoever, she's there to help not to be rude. Look up the video on TikTok. She needs to get fired. Not very nice for her to be a cvs pharmacist shaking my head! read more

I was extremely disappointed by the way an elderly customer was treated at this CVS pharmacy. The customer was struggling to use the check-in kiosk and didn't speak English. Rather than showing patience or offering help, the pharmacy employee was rude and belittling, making the customer feel like an inconvenience for needing assistance. Our seniors deserve compassion, dignity, and respect--not to be made to feel embarrassed for not understanding new technology. This experience was completely unacceptable. I will also be contacting CVS Human Resources so this incident can be reviewed. I hope CVS takes appropriate disciplinary action and ensures employees treat every customer with professionalism, respect, and kindness!!! read more

CVS. Get your sh*t together. Watching an elderly man who doesn't speak English struggle with technology while a pharmacy employee responds with impatience and disrespect is heartbreaking and unacceptable. Everyone deserves to be treated with dignity, especially older adults who may need a little extra patience and assistance. Many pharmacies that participate in Medicare or Medicaid are required to provide language assistance for individuals with limited English proficiency., it's deeply concerning and raises serious questions about whether customers are receiving the accommodations they should. No one should ever be made to feel embarrassed or unwelcome because of their age or the language they speak. Based of his body language and nervous giggles he was clearly becoming embarrassed and overwhelmed by this interaction. Customer service starts with compassion, and this interaction showed the exact opposite. CVS needs to ensure its employees are properly trained to treat every customer with respect and to provide appropriate language assistance when needed. Just a reminder that If the employee (MARGIE) failed to provide or facilitate appropriate language assistance for a customer with limited English proficiency, that's deeply concerning. Pharmacies that receive federal funding are generally required to provide meaningful access for patients with limited English proficiency under federal law. Maybe educate your employees to avoid any future lawsuits. ‍ read more

CVS Pharmacy - Drugstores Near Me - LOS ANGELES, California

The video circulating on social media with an employee named Margie absolutely disgusting . There is no excuse for treating an older adult like this. He wasn't being rude or demanding, he was simply asking for help because he couldn't sign into the iPad. Instead of helping him navigate something he clearly didn't understand, he was met with attitude and told to "bring someone who can help you." No, you help him. That's literally what you're being paid to do. As a pharmacy technician, you're trained to provide customer service with professionalism, patience, and compassion. Not everyone is tech-savvy. Not everyone speaks fluent English. Not everyone has a family member readily available to translate or assist them. And in Los Angeles, a city where people from all over the world live and speak different languages. You should expect to serve a diverse community. Older adults deserve kindness, patience, and respect, not humiliation. Imagine if this were your father, grandfather, or another loved one standing at that counter, struggling to use an iPad just to receive the care he came for, only to be treated like an inconvenience. CVS, do better. Customer service isn't optional in healthcare... it's part of the job. Patients should never leave a pharmacy feeling embarrassed for asking for help. And to the employee in this video Margie work on your customer service. Save that attitude for someone who's actually being disrespectful, not for an older adult who simply needed help signing into an iPad. Compassion isn't an extra part of the job, it is the job. read more

CVS pharmacy I come from a video I just watch on Tik Tok. Your Pharmacy technician called Margie is incapable of doing her job properly. She was so irrespecutful and rude towards the elderly man in the picture just because he was having a hard time using the new CVS technology system for checking prescriptions. If she is not willing to respect, help and provide quality care to the people maybe she should get removed from her job position. Just watch the video, analyze and make a smart decision. If this was your family member or your self, would you let this happen to somebody else again? Thank you. read more

CVS Pharmacy - Drugstores Near Me - LOS ANGELES, California

I've been to this CVS several times just because my local one closed. I typically have a negative interaction with long lines or rude cashiers. Today, the cashier asked if we were going to "leave our things here." when she didn't bag any of our items. I think a part of basic customer service is to put things in the bag and then give it to you without sarcasm or being mean about it. It's better to just buy online. read more

Oh Margie Margie! You need to be fired immediately. If CVS really stands for assisting their customers to the fullest then you are the worst example they can have as an employee. My dad is an elderly Hispanic man who is not tech savvy and his English is not great. I would hope and pray he will never encounter anyone like you. CVS do better!! read more

this coming out of my foryoupage of a lady ( worker ) being so rude to a senior is very crazy. telling him " next time bring someone to help you " " then let me know next time if you need my help " bad customer service. sad asfuc. if she don't like working there and helping anyone fire her with that poor attitude! read more

CVS Pharmacy - rude - Drugstores Near Me - LOS ANGELES, California

Margie is beyond unprofessional and rude! I don't care if youre having a bad day, you do not get mad at a customer for you having to do your job! CVS do better and get rid of her! read more

this pharmacy technician, Margie, is incredibly RUDE, DISGUSTING, & DISRESPECTFUL!! FIRE HER! there is no reason to treat an elderly person the way she did. read more

CVS Pharmacy - FIRE HER!!! - Drugstores Near Me - LOS ANGELES, California

Your pharmacy tech, Margie, treated an elderly man with no dignity or respect as he needed help due to his language barrier and no technology skills. Margie was rude and belittled him instead of showing compassion and patience. This is frustrating and infuriating. She told him he needs to bring someone that can help him next time but not everyone has that luxury. As a healthcare worker myself I can say with all sincerity that Margie is in the wrong field of that is how you treat a person in need of help. read more

If i can put a one star I would Margie in pharmacy is very rude and unprofessional as a cashier or whatever you are behind that counter you should be able to help someone in need especially with all these new technologies not everyone can work with it they need to be patient with those who can't work the kiosk . read more

Well, it's almost a year later, and I have to admit things are a lot better this store (1843 S La Cienega Blvd.). Great pharmacy staff, great front store staff. The nasty employees have been gone for some time now, leaving the good ones, and adding a few more decent employees. Thanks! read more

Over 2 hours to fill up a prescription. This is ridiculous. Unless you aren't in pain probably you should be fine. The app said to pick up @5pm & when I got here-after 5pm- the clerk told me it was gonna take another hour besides the 1 1/2 hour I waited already. I want to think that it's not the clerks fault & they're short staffed but this is ridiculous. If there was a way to give 0 stars I would do that but unfortunately that's not an option. read more

Second time at this cvs and I remember now why I never came back after first time. First: ALL CVS everywhere have the worst technology on the planet. Second: This CVS always only has ONE employee for the whole store. And I was there at 6:30 pm Thursday night! Third: the technology is so bad I can't check myself out because I have ExtraCare and it never works with self checkout. Meanwhile, the checkout person and I both looked for the QR signin to allow direct access to all my rewards points I'd been saving up. It did not exist on the app!!! And when we used my phone number only 1/3 of them showed up. I'm sick of CVS. A lot of employees acknowledge how horrible the technology is and some know work around and some don't. But no matter what- ONE employee- a woman in her 70s- to cover the whole store? Is that insane? And of course, as always, a lot of stuff that the cvs app showed was available at this store was not. That's standard. I'm fed up. Walgreens here I come! read more

Apparently the coupon that is supposed to be good though today isn't actually good until the close of business today. Wasted my time going to this FILTHY store only leave empty handed and angry. Customer service is non-existent at CVS. I'm done either way this store read more

POOR CUSTOMER and bad service. Before arrive to CVS I checked the photo service hours and they said the service is closed until 10:00 PM. I arrived around 8:30 pm and the customer service said that they closed the photo service at 7:00 pm when i leave I just heard from the other coworker that she should say until 6:00pm. I came again asking to the worker ANGELICA why don't want to help me with the service and she just try to avoid it said that is busy and the place was empty and the have 2 workers more at the area. At the end she just said " if you want you can go to other place".at this point I just left the place. read more

CVS Pharmacy - Service hours - Drugstores Near Me - LOS ANGELES, California

what's the point of locking up most of the products in the store if there is exactly one employee working there at a time ??

This is the worst pharmacy I've been to. I switched from Pico-Robertson Walgreens, which was bad enough. This CVS is worse. The store is messy and nasty, One never knows if the drive-thru is open or not. The pharmacy is a mess - they open late, order prescriptions without bejng asked, lose orders, take crazy long time to get orders, and don't answer the phone. I finally moved all my prescriptions elsewhere. The staff is miserable and overworked. I blame both corporate and store management. I'm done!!! read more

CVS Pharmacy - Waiting for pharmacy to answer the phone for status on my last prescription - Drugstores Near Me - LOS ANGELES, California

I made a 5:30pm COVID and flu vaccine appointment. I didn't get helped until 6:30 then was told I would have to pay for the flu vaccine, $63, bc it wasn't reading my insurance. I left bc I didn't have time to have someone else try to help after investing 60mins of my time on a Friday night. Go somewhere else for your pharmacy needs. read more

closed the pharmacy gate right in front of my face while I was waiting for the asian pharmacist to get off the phone for 30 minutes. supposed to close at 1:30 for lunch and he closed it at 1:10 after I was patiently waiting for 30 minutes for them to assist me. complete assholes. read more

Y'all store is so full of boxes meaning things not taken out and put in shelves. It's very annoying to be 8 months pregnant and having to drag the 12 rolls of tissue around because y'all don't have baskets . And then to top it off y'all don't have the tape to carry the tissue when I'm leaving . No one helped me carry out . I miss Jesse and Robert here !! read more

They don't care about the virus. They don't care about their employees. We are all apparently working at CVS with "self checkouts"... and they're not even 6 feet apart. read more

CVS Pharmacy - Drugstores Near Me - LOS ANGELES, California

No one likes self check when it stops you every other second and needs employee help or approval. Hire more people or make self check out more user friendly read more

It is my go to for all those personal care items. You be sure most things are in stock, and the store is near and organized read more

Yesterday I went in to get medication and I asked the pharmacist if he could help , he told me to go to a minute clinic CVS. I'm guessing he didn't want to call to get my medication transferred from Kaiser . When I left and called the minute clinic cvs they were confused that the pharmacist would tell me to do that . I drove to the next nearest CVS on la Cienega and pico and they helped me, I got my medication . read more

I was there at 459 at 458 I got a text that my 3 year old medicine was ready I was in line the Pharmacist said we're close I told him I just got the text and it's for a child . He Repeatedly sad he doesn't care he lock up so quick as if I was asking for millions dollars read more

Always courteous and professional . Goes out of their way to help when needed and the staff is organized and efficient .

Very helpful and friendly pharmacist and the staff at cvs are kind as well ............................