I have to use this CVS for my medicare as they are the only one in the area that can distribute diabetes devices, test strips, etc... Harry, the pharmacist, is not good, or great, he IS AMAZING... I had seen him work and he is so fast, efficient and caring - he is one of those people that is working so hard, for so may people all at the same time. I had heard of him and when I called and had an issue he made it go away and told me to come in and all would be taken care - he WENT OUT OF HIS WAY - to make sure I didn't waste my time - so thoughtful caring and generous. This CVS is a bit out of my way, but I will go out of your way for that level of caring and service... and he ain't so bad on the eyes as well... The place is busy, but Harry gets' things done -the kind of guy you want taking care of you!!! THANK YOU CVS AND HARRY!! read more

Thank you very much. Good service today. Two employees trying to help me there was some issue with the machine and the card reader and then with the online coupon but we got it all figured out great quality with good employees that their patience especially with customers are getting annoyed. Thank you very much. Good deals too definitely get me going to CVS check out their app. They often reward you if you shop there and they'll give you a good coupons or a good percentage off coupon. read more

CVS Pharmacy - Drugstores Near Me - Los Angeles, California

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They are so slow .. I don't get it seems like the really don't care about how long you wait. They gotta stop helping the customer just to help each other its nerve wrecking read more

Harry the Pharmacist was so patient and helpful trying to help me with my mother in laws medication. He was crazy busy but kept trying to resolve my issue. He was great read more

I have found this location very good. Switched to this pharmacy over a year ago after Wallgreens told me I'd never be able to get a needed medication my doctor ordered for me. CVS found it no problem. Since then I've been having only positive experiences. Better than Wallgreens. They are helpful, answer and return calls, give proper information. Staff is friendly and efficient. read more

Really great customer service. I went in tonight to pick up a few things and there was 2 young men that were very kind and helpful. Overall great experience at this CVS location. read more

Find another pharmacy. Long waits no matter the time of day you go. I'll be changing.

Fantastic pharmacy. The pharmacist always comes out and explains my medicine new medication super beautiful staff. My favorite was Maria today. She made sure I've benefited from all the coupons and the supervisor there was wonderful, but there was a lot of customers she had to be patient. Customers were being mean, but they displayed exceptional customer service. She saved me $13 today. How amazing, I just wanna thank her and the staff there they're outstanding read more

Third location I visited this day, the other two had a lot of empty shelves more specifically the items I was looking for. I decided to try one more store. This store was well stocked AND staffed! This is the first time I have seen three cashiers at one time so that long line went fast as if it never existed. I had forgotten one item and didn't mind going back in to purchase it because I knew it wouldn't be a hassle. read more

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The Pharmacy at this location is ok, I had a bad experience picking up my medication, the young woman who works there was taking clients before me and I was already in line, she didn't explain some of the customers were already waiting I would have understood the situation instead she said I am not helping you, and dismissed me, then Nidia tool my request and assisted me in the best possible way and brought my stress way down. aside from the experience with the young woman who I encouraged to take customer service classes, the service was great. read more

They made me wait more than half and rude unhelpful staff borderline insulting to patients

Absolute WORST Pharmacy I've ever dealt with in my entire life. They will notify you a prescription is ready, only to have no meds when you arrive. A million excuses about back orders or system errors. This is after waiting in line for an hour. I've now tried 5 times to use this pharmacy. NEVER EVER AGAIN. A pharmacy with no medication. A billion dollar company utterly useless read more

Is CVS having financial difficulties? No, they are not. They sell drugs. They are the nation's leading agribusiness cooperative, today reported net income of $1.7 billion for the fiscal year. So why can't they hire more staff? There is always a wait for the pharmacy. The ladies in the pharmacy are always really kind and professional and have worked there for years. The pharmacists can be hit or miss, and always seem to change. The cashiers are also super friendly, and I always say hello when I walk in. I wish they could keep the store a little cleaner though. read more

From long wait times for scheduled appointments to a general dirtiness in the store (visible fluid stains on carpets) this is just a no

If only it were possible to give less than 1 star... Has anyone ever noticed that CVS is the one business in the world that can have absolute garbage reviews like this and still stay in business? Woof. read more

This CVS NEEDS A GOOD CLEANING and the makeup department can use a lot of help. I have seen people open up the lipstick and lip gloss and put it back on the sleeves read more

Today when I went to pick up my meds, I received excellent customer service from Stephanie. She was kind and patient. They are all kind and patient in the pharmacy department. Thank you and keep up the good work read more

Marco and his staff need to all be replaced. Marco is NOT manager material. They printed all of their photos on the opposite side of the paper and had no idea how to fix it or reimburse the customers. The product was bad and the staff is worse. read more

If I could rate them zero stars I would. The customer service is TERRIBLE. The wait is 60 minutes plus. My doctor approved the medications since May but when I got to the store they said my doctor had not responded. My doctor called and told them it was approved and they continued to refuse to give me my medications (mind you it was just calciferol I needed replenished). My doctor had to call this pharmacy a total of 4 times and told me it was a mistake on the pharmacies part but they refused to take accountability. Don't waste your time here. read more

The worst pharmacy I've ever been to in my entire life. If you like waiting in lines for an hour then this is the place to go. I will never return to this pharmacy. read more

Worst experience of my life. The wait is insane and the customer service is pathetic. I am so glad I found The Pharmacy Depot a block or two away from this location. For anyone that's interested in being treated like humans with compassion and kindness, isn't willing to wait 30 min on hold to request a refill and enjoys speedy fills please visit them at 4948 w pico Blvd Los Angeles ca 90019. read more

No accountability for mistakes or misinformation. They hold my medication hostage after I already had gotten a refill by my doctor. Just because it has codeine doesn't mean I'm abusing it . First I'm told it's out of stock then 2 days later I'm told it can't be released until Friday ( requested refill Sunday) in the mean time I'm literally coughing my lungs out no sleep for days and when I show up on Friday to pick up they tell me it's out of stock... like what ???!!! THEN they tell me they only have a " little " left is it ok to dispense that ?? Why wasn't I told that days before when they told me I had to wait until Friday to pick up ????? Unbelievable the lack of empathy these chain pharmacists have .. every answer to my question was " uh I don't know why you were told that " .. your not doing me a favor by giving me the "little " medication you have left , you're getting fully reimbursed by my insurance for the " little " medication you gave me ... do better CVS !!! read more

super rude employees. I understand it is madness now, but the least you expect is some courtesy and answers when you ask them questions. I'm very disappointed with this place, but eventually I was able to get everything I needed read more

It's times like this one wishes Yelp offered a zero star option, or even better, negative stars. If I had to choose between a pharmacy staffed by flesh-eating zombies or this CVS location, I'd choose the zombies in a heartbeat. Seriously. I've had two experiences at this location, and they've both been so profoundly bad I have half a mind to pay out of pocket to get a trophy engraved with "world's worst pharmacy." The first time at this location, I had a 102 degree fever, I was two and a half days into being bedridden from Covid, and I went to get a Paxlovid prescription. At the time, Pharmacists were authorized to issue Paxlovid prescriptions with proof of a positive test without the need for a doctor calling in a prescription. The head pharmacist on duty refused to issue me a prescription, however, citing that since I didn't have diabetes or heart disease, I was "too healthy" for her to issue a prescription. I went down the street to another CVS location the following morning and they issued me one no questions asked. This week, my preferred CVS location closed and my prescriptions were transferred to this location. Despite a note in my file that one of my prescriptions was be be filled by the brand-name drug only, this location filled the generic twice in a row. Both times I had to call and correct them, after which I had to wait a week for them to get the brand-name in stock. When I went to pick it up, they quoted me a price $125 more than the last time I'd had it filled at the CVS down the street. Even worse, when I agreed to their outlandish price, they discovered they lost the prescription they'd filled earlier in the day. It took them upwards of 45 minutes to locate it, during which time they offered no apology whatsoever. In the meantime, I asked one of the junior pharmacists to quote me a price for the generic, willing to make an exception if it got me out of there sooner. She quoted me $75. I told her it had never been more than $15 in the past. A second pharmacist came and informed me that yes, I was correct: it was $15. The same pharmacist quoted me a completely different price on the brand-name than the first pharmacist, then when I went to pay I was informed I owed a total different than either number quoted to me before that. Everyone has a bad day. We're all human. I get it. But the level of ineptitude I just witnessed at this location was staggering. Truly staggering. The manager basically buried her head in the sand while the rest of the pharmacists under her ran around like chickens with their heads cut off. The most disappointing thing is that the CVS I spent the past three years with was great. I never once had to wait more than a couple minutes. They filled everything on time and filled it right. If there was a discount available to me, they offered it without me asking. Frequenting their location was easy, efficient, and always pleasant. This location, however, is a waking nightmare. If someone at CVS corporate happens to read this, I'd suggest taking a good long look at this location, then clearing house, as the incompetence appears to be systemic. Given that everyone else in line while I waited seemed to be having similar experiences, I suspect my experience was representative of the status quo at this location. Needless to say, I'll be switching to a different location. In the meantime, if you've read this far, should you have any choice in the matter, please avoid this location at all costs. Life's too short. read more

The staff and manager Steve are the nicest real people. A breath of fresh air in a city of miserable ppl . Lost my glasses here and they all pitched in looking and really went out of their way to help me . Shocked I haven't had such good service ever in LA & certainly not in a Cvs . read more

The CVS main store should never be mistaken for the service of the pharmacy. The store is always stocked with the items you need and Marco is a fantastic employee. He not only knows where everything is, if you can't find what you need, he'll direct you to the store that may have it. Thank you Marco! read more

Not very efficient CVS pharmacy. They will call/ text that your prescription is ready, but it is actually incorrect or incomplete. Sometimes you arrive in person and the said prescription is not even ready yet. Incompetent staff-- pharmacists and techs alike. read more

Hands down the worst pharmacy in Los Angeles. They never have any of the medication in stock, they miscommunicate when to pick up, most of the people behind the counter are inept and not efficient...etc. I came here because it was so close to my house but now will switch pharmacies. When you come to expect the worst from your pharmacy, it's time to switch. Save your time and frustration- do not come to this cvs. Tip for cvs- don't text your customers that your rx is ready and not have it ready when they arrive read more

I guess I have my favorite CVS I frequent and this was up to my standards of CVS supply and demand or customer service, I quickly ran in here to get some sunblock and you'd think I was looking for a needle in a hay stack. The layout is weird and just seems unkept and run down. After about 10 minutes walking down each aisle I found what I needed, paid and left.. didn't leave much of an impression on me to return again. read more

CVS Pharmacy - Awesome! - Drugstores Near Me - Los Angeles, California

If I could give 0 stars I would service is not good.... will need go back to this pharmacy ... lack of empathy for customers .... bad experience!!! read more

Ever since they remodeled the pharmacy the line seems to go by quick! My only problem is with this lady with red hair at the cvs check out. She has an attitude and seems like she doesn't like working there. read more

I've been coming to this pharmacy for over 10years. I have not once had a bad experience. Today, Wednesday at 5pm the female who "helped" me by the name of Ana had one of the worst customer service. I came in for a relative and was not sure what my relative needed, I asked Ana for clarity but Ana started giving me attitude when I started asking questions. All I needed was clarity on the items I had to specifically look for in the store. She was no help, she continued with her negative attitude and rude responses. I was extremely surprised of the negative attitude and tone she was giving me because I was simply asking questions for clarity on the correct product needed. I can't believe the amount of inconsideration this lady had. Ana needs to get retained and learn to put her own emotions to the side and provide positive communication skills. read more

Wonderful customer service! Pharmacy is a little slow but over all the manager of this cvs is great!

This pharmacy is horrible the staff is rude the pharmacy technician are not professional rolling of eyes and attitudes and the pharmacy manager is a nightmare she does not follow up with doctors for approvals and talk about patient to the doctor. She said it in front of me and I called my doctor and he told me I should look for a new pharmacy. But this is close to my house has been for years. Please get new staff that care about the patients needs read more

Great staff starting with Steve the manager he is always sweet and accommodating for me with anything I ask! Steve shows great leadership by always thinking fast and is always smiling even in this time of craziness. The staff here are also wonderful and patient max has helped me look up stuff real quick on his phone to see if I would like the item for a present thank you for that. Keeja is never not helpful tells me when I have extra savings and is always nice to talk to! Tammy as well is a extra help and offered me help with a bag. Another member is Vanessa thank you for remembering me and helping me with questions and letting me know when the shipment would come for a product! Over all everyone at this location has been trained and is calm with the pandemic and stays cool even when people are yelling at them thank you for your services keep it up read more

What a NIGHTMARE. This location needs remedial training in customer service. No one knows anything and when you ask, the response is with an attitude. Love CVS, just not this one! read more

The worst pharmacy customer service in Los Angeles. To wait 30 minutes in a line and then be told it's another 25 minutes because the prescriptions are't filled AFTER THEY CALLED AND SAID THE PRESCRIPTIONS WERE READY! Go anywhere run from this place. read more

This is our neighborhood pharmacy and my family's been coming here for years. They use an automated system that allows you to submit your prescriptions over the phone, you get to chose what time you'd like to pick it up and they text you when it's ready. I fill at least 1-2 prescriptions per month and have never had to wait more than a few minutes. I'm sure if you walk in and chose to wait it may take longer, but hey, do a little shopping or walk over to Starbucks in the Ralph's next door and 45 minutes will go by fast. The only time the waiting game is hard is when we're sick and need immediate relief, and if that's the case talk to the pharmacist. read more

It's a dump. It's filthy. The place is just a pan-fried mess. The displays are unorganized, products are often mis-marked, the staff seems to be clueless most days. The pharmacy is an absolute disgrace all by itself. I've seen people in their nearly doubled over in pain that can't get any hope of relief because the staff is so incredibly inept. read more

My husband took my daughter to the doctor and she called in a prescription of antibiotics from her office. An hour later, my husband called to see if it was ready and they said there was no prescription for her. He insisted there was, and after 5 minutes of being on hold they finally said that they saw it but it wasn't ready. Since he was busy after that, I had to pick it up, so a half an hour later I called and they told me that there was no prescription. I called my husband who told me they said the same thing to him but to just insist it was there. I called the pharmacy back right after and they immediately said the prescription was ready. There is a major communication break at the pharmacy. They need to streamline their protocol and get on the ball. read more