Pharmacies often get poor reviews. I guess people are usually not in a happy mood whenever they have to get medication; and then any delays may cause frustrations. My experiences here were quite good, to be fair. I called to transfer an prescription from a different Walgreens, the staff looked it up, said it was held up in the other store due to insurance charges, but then the next day they cleared it and got the prescription ready for it. That was very considerate and great service. When I came to get the 1st prescription, I had a second one to fill, it was incomplete (missing some key information) and the staff directed me to have my doctor's office call them... the issue was cleared in minutes. I waited about 20 minutes for the whole thing, which to me isn't unreasonable... During the process I sat right outside the pharmacy and saw how busy the staff was - phones were ringing constantly and many prescriptions seem to have issues! I imagine the operation of a pharmacy can be quite complex. But the few people who came during this short period seemed to have gotten what they wanted and left promptly. The store doesn't have a nice front entrance on Wilshire; you have to go to the back where there is a small entrance. The building seems a bit old but inside was clean and organized and the cashier on duty was friendly. read more

Walgreens - Inside - Drugstores Near Me - Los Angeles, California

These people are the worst. I called to let them know I was picking up my medication today because BOTH my app and voicemail said it would be on hold until tomorrow. Jazmin hung up on me the first time. I called back and suddenly she tells me they "don't have my medication." So what happened to it? Because my app literally showed it was READY for pickup at that location. I even have screenshots to prove it. Funny how now they're acting like they never called me and never had it in stock. Gaslighting at its finest. I've been waiting an entire month for this medication. When they finally called, I was out of town, but I still contacted them BEFORE the hold date expired. Now magically it's gone? And they already told me before that if people don't pick up certain medications fast enough, they give them to their "regulars." So now I'm left without my medication because Jazmin says so? That's ridiculous. Don't call patients and tell them their prescription is ready if you're just going to give it away and pretend it never existed. I have screenshots, voicemail proof, and the app history. This is beyond unprofessional. THE WORST because them giving my medication to another person, I have to suffer ? NO this is horrible I don't know what kind of business are doing opening my medication to give to some one else. read more

Walgreens - Drugstores Near Me - Los Angeles, California

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Kevin & Leann provided me with excellent customer service... I had a few different requests that they were able to accommodate and provide me with customer support with, and they both did so in a professional and kind and considerate manner. I was able to be in and out with very little friction. read more

Run, do not order your prescription from here. They are inept the pharmacists. It was the Asian woman that I worked with said. The doctor just sent the information and the doctor had emailed me. And told me it was sent. Yesterday and she's saying, she just got it. The data's office called also yesterday. And she remembered that, but she didn't put any notation in the computer. There were four people working back there, and it seems like nothing's getting done. Don't waste your time. I walked over to Ralph's on Wilshire and Hauser inquired. If they had everything they did, what did they need to process went to my doctor the doctor wrote the prescription. I called to verify, they had everything. Everything's going good. Do not get your prescription filled at Walgreens. They don't answer the phone.Horrible experience don't waste your time. read more

absolutely the worst. i have already started to change my prescriptions to another walgreens that even though it is a little farther from me (this one is right down the street). but the have progressively gotten worse. the other one seems to be on the ball. are always available on the phone and the pharmacy is open 24 hours a day... the one i have been going to (dunsmuir and wilshire) the last time i was told to come by the 29th. when i got there on the 29th they told me they had to refill when i asked why...they said they close at 6 and wanted to start putting things away...so i had to wait. over the past few months it has gone down hill. it is a shame the lines are always a mess. the window to drive thru is always a mess...and no matter when you go (and it is not open all the time). the wait is anywhere between 15 and 25 minutes. read more

Ms Patty in the photo area : I had the best experience ever I needed to go to a photography lab instead I tried Walgreens Patty the cashier was there with a beautiful smile, She assisted me in copying duplicating some photos and she offered a discount based on the coupons. The pictures came out outstanding. She was extremely helpful and very patient and letting me decide what size I could have in addition to the photograph, letting me know that it wasn't very clear she wouldn't suggest certain sizes. She was extremely professional kind the whole staff, including the manager was great today. I've been going to this Walgreens, which has been in the neighborhood forever off of wilshire and Hauser Bl. wonderful staff thank you so much for being so wonderful and kind and I really appreciate all your work and your help today truly appreciate you , Thank you so much Patty for being outstanding in customer service & your extreme patience & kindness, read more

Zero stars. Dealing with this pharmacy has been an ongoing nightmare. Every single time I request a refill, nothing happens for days unless I call them myself. Only after I follow up do they actually start working on it. This has become a constant pattern, not a one-time issue. What's even worse is that prescriptions seem to randomly disappear from their system. I've had to go to my doctors multiple times just to get new prescriptions sent. I receive text confirmations that the pharmacy got them, I can see the prescription number in my account, and then I get a notification saying it was "put on file." But after that, it completely vanishes - neither I nor their support can find it anywhere, and I'm told there are "no refills left." At one point, my doctor faxed the prescription twice and the pharmacy claimed they never received it. Only after I filed a complaint did they suddenly "find" it - but then the exact same thing happened again: it was put on file and disappeared before I could even pick it up. Once again - "no refills left." It honestly feels like a never-ending cycle of disorganization, lack of accountability, and poor communication. At this point, it's hard not to feel like they're making things unnecessarily difficult for their own customers. I've never experienced anything like this at other pharmacies. I will definitely be switching and would not recommend this location to anyone. read more

After getting multiple texts my orders were ready, I waited in line for 15 minutes. When it was my turn, they told they were still waiting for one of the five to be filled. OK. How long will that be? 10-15 minutes. Ok. I come back in 30 minutes after I grab a bite to eat. I wait in line another 15 minutes. It's ready but 2 of the orders are only partially filled. There are only 5 capsules in the 30 capsule order, and we only have 1/2 of another order. WTF. OK. Please just let me know when the full order is COMPLETE. The next day, I'm texted the order is complete. I walk back over there the next day, wait in line for 15 minutes. Get my order. Get home. One item is missing. I call my doctor. They say they sent it in the prescription. I call Walgreens. "Oops. Yes, we're still processing it. Somebody should have told you that." Like most everything in the US these days: It's either incompetence, constant errors, or inefficiency. Unfortunately, I'm not sure any other pharmacy is gonna be better. At least in the USA. read more

Worst Wallgreens in LA. Will leave you on hold for 45+ minutes when their app says to call the pharmacy. When they do pick up the phone, they don't let you speak, and put you on another hold. When I finally got in touch with someone, he was extremely rude and told me to solve it with my doctor. Every time i go here its a disaster read more

DO NOT COME HERE TO MAKE A PHOTO I want to warn people about the extremely unpleasant experience I had in the photo section. The employee -- a short woman with curly hair -- was incredibly rude and unprofessional from the very beginning. Before coming to the store, I spoke with customer support, and they told me there would be no problem sending the photo to my email. That's why I came confident and prepared. But the moment I asked the employee if she could send the photo to my email, she immediately snapped at me: "Are you not hearing what I'm saying? Sometimes it sends, sometimes it doesn't." This was her reaction to my very first question. She didn't even try to help, explain properly, or look into the situation -- just straight rudeness. I said, "Okay, let's try -- if it comes through, I will pay." She responded again in a rude tone: "It doesn't matter. You will pay either way. If you don't like it, go somewhere else." This was shocking. I understand systems can malfunction -- that happens. But attacking a customer like that is not normal or acceptable. When I asked why she was speaking to me this way, she and her coworker laughed at me behind my back. I asked for a manager, and she told me none was available and to "come back another day."This kind of customer service is completely unacceptable. No customer should be treated this way -- especially after being told by support that everything would be simple and problem-free. I hope management takes this seriously, because this employee clearly does not know how to speak to people. read more

I would give zero stars if I could. The pharmacist here is incredibly unprofessional and seems to take pleasure in creating problems for customers. It feels like she settled for pharmacy after being rejected from medical school. I've seen her cause issues not just for me, but for other customers as well. She overrides doctors' orders and only follows her twisted interpretation of prescriptions. I experience anxiety every time I visit this pharmacy because I know there will be an issue. She holds onto my Zepbound prescription without any reason, despite it being covered by my insurance. I have never had these kinds of problems with Walgreens until I moved to this area. It's safe to say I'm switching pharmacies and reporting her to corporate. It's inhumane and unethical for a visibly ill elderly woman to wait three hours in line. She needs her license revoked. read more

They're evil I'm dyin here and needs my meds they've kept them for a week and when I call they answer and then hang up... I'm dyin here life saving medication. read more

If you're looking to fill a prescription here, good luck. The pharmacy is a total nightmare. I've tried to call them and I get a recording saying there a problem with the phones. I paid 5.99 for same day delivery and, surprise!' I didn't get it. Trying to talk to anyone at the pharmacy is a Herculean effort!! I can't believe they're still in business. read more

Was on hold for over 20min. They would pick up and immediately replace me on hold, then I ended up being put back to just perpetually ringing. No one pick up after that, no one ever helped me. This is not the first time this has happened with this pharmacy. read more

Placed an online order to print some important documents. Husband went to pick up. Worker said they were printing and to come back in 7 minutes. When my husband went back, the worker shrugged and said we couldn't do it and offered no alternatives. Could not have cared less. read more

They may kill you by selling the wrong medication or incorrectly packaged medicine. The pharmacy and management cannot identify medications and do nothing do their jobs. read more

Walgreens - Selling fake medicine. Both were purchased at this location but obviously one is different from the other. The pharmacy - Drugstores Near Me - Los Angeles, California

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Having an appointment means nothing to this place. I have been here for 10 minutes for my 10am appointment, watching the staffs helping other customers at the counter without even acknowledging the people at the drive thru. A simple "I'll be right with you" would do the trick, I get you are busy, but I even push the call button at the window and he hung up on me. Are all the people you help at the counter have an appointment at the same time? If so you need to stagger your appointments. Basically the walk up people got served first, what's the point of making an appointment? Like I have nothing else to do other than waiting here? There's a line behind me by the way, I am not the only one here in line. Jerks. Update: it is now 10:20... still nothing. Update: he finally acknowledged me, but it's 10:26, I am still waiting. Update: Finally done, it is now 10:31. So basically with an appointment it still takes half an hour. read more

Walgreens - Sitting here for 10 mins and got hung up on. Having an appointment means nothing to this place. - Drugstores Near Me - Los Angeles, California

Yelp is saying that this location is closed. It wasn't on Tuesday, I was there. But maybe it has closed since then- Just like CVS down the street did recently. If it did in fact close, I can't say that I'm surprised. The reason, and only reason I am saying that is because of the pharmacy staff. I'm sure everyone else in the store is great. Anyways, pharmacy seems really disorganized. I was told by my insurance that I had to pick up my prescription at Walgreens so I went over there to be a new customer. Girl behind the counter definitely looked like she wanted to be anywhere but there. Her attitude reflected it. I'm a really busy person and I didn't want to waste a single breath on this person and just politely left. They lost a customer. I called my insurance and told them I didn't want to do business with Walgreens. So now they fill my prescription for me and mail it to me. Even better. Like I said, can't say that I'm surprised if this dinosaur has closed. Good riddance. read more

This Walgreens is a mess. The pharmacy is in chaos. I've tried to fill two prescriptions here, each time they cancelled the order with no explanation and without telling me. When I asked what happened they said I didn't pick up. Which is a total bold faced lie, because I just put in the order two days prior. My recommendation is to never use this pharmacy. They are understaffed, over worked and clearly do not have the support they need. If you need your prescription I suggest another pharmacy. It's too bad, this is the closest pharmacy to me. It's not worth the panic attack if finding out your prescription was cancelled and you are leaving on a week long business trip. Go somewhere else for good service. read more

Ordered a 11 x 14 poster and a 4 x 6 that were supposed to be ready by 3:59 today, 4/3/2025. I received two texts and two emails saying they were ready for pick-up, and something told me to call before I went there. I stayed on hold for a long time before anyone came to the phone. When the woman answered she was rude and told me it would be another hour. I told her that I just received the texts and emails saying they were ready for pick-up. She gave me one excuse after the next. And let me tell you, I have never seen anyone at the photo department working in the last year and a half. Well, she hung-up on me. I called back and was on-hold again, this time I spoke to a man and asked to speak to the manager. He said okay. I was on-hold and he came back and said the manager was gone. I asked to speak with who was in charge for the evening and he said to call back tomorrow and speak to the manager. One of my friends used to be a night manager and don't tell me that no one was there who was in charge. Well, I called customer service and the rep told me she would call them because as I mentioned, it was showing in the system that my orders were ready. And she transfered me back to the store. I got the same woman who hung-up on me and she said give it 10 more minutes. By the time I got to the store, they were standing around joking and laughing. I paid for my order, got home and the 11 x 14 poster was scratched. I have the original photo and the 4 x 6 and there are no scratches. I called back, and this same woman, after I told her that the poster was scratched, wanted me to come back to the store and bring the original and my order. I asked her would I be charged for the redo on the 11 x 14, and she had the audacity to say she didn't know. You can see the scratch. I have all of the proof that there is no scratch on the original or the 4 x 6. After going through the utter nonsense with them today, I really don't know if it's worth my time and energy to go back. There are some nice people who work at this store, but this group are the worst of the worst. But it really burns to know that they didn't take the time to proof the 11 x 14 like normal employees in photo departments would. And no wonder they wanted an hour, they had chit-chatting, laughing and joking to do. read more

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terrible location the drive through pharm is the worst. no one knows what they are doing.

This is the worst pharmacy I have ever been to. Not only did they not care enough to fill my prescription in a timely manner, 2 days later after calling to check the status several times, they still had not filled it. I went to the drive through to ask them what was going on while on hold waiting for someone there to pick up the phone. I was literally watching the girl working there ignore the phone while it rang for over fifteen minutes. So I hung up. Finally when she came to the window I gave her my name, she walked away, 20 minutes later she comes back with my prescription which she clearly had filled just then. I get home and it's not what the doctor prescribed. She gave me some liquid solution when the script said GEL. (I double confirmed with the doctor, so it was definitely wrong.) This place should be shut down. I am so angry that not only did I wait 2 days for my script to get filled but it was wrong when I finally got it. These people are supposed to play a role in healthcare?? What a joke. They are lazy and incompetent. Go else where to get your medications. Avoid this pharmacy if you care about your health. read more

All Walgreens are awful but this one beats them all. No concern whatsoever for their customers. Customers can stay in line for one hour and they will not put any extra help. Shame on them. read more

Absolutely the worst pharmacy. The people themselves are very nice and are doing what they can, but the wait times are beyond excessive - and the fact they offer a drive thru actually makes it worse, not better, as it simply takes the people away from the inside counter and forces them to divide their attention. They almost never properly fill my "automatically filled" prescriptions, so I am constantly behind the 8 ball. Finally, they never answer the phone - ever - and never follow up on their digital requests to my doctor, so frequently when I arrive, the prescription has been "delayed" and I have to skip a few days. P.s., just as frequently, they neglect to let you know that they can't get a certain drug or don't have it yet, so you have to skip a day. Absolutely trash. I'm switching pharmacies. read more

This location is great but too bad the outside perimeter is not maintained at all. In fact it is totally neglected and makes this Walgreens look like a dump. . Whether you walk to or drive here and park in the lot, the outside is trashy and lots of tree debris litter - has not been swept in months if ever. Mgmt should have some pride and get an employee out there to sweep up regularly. HAVE SOME PRIDE!!! read more

Walgreens - Sidewalk by the entranceway - Drugstores Near Me - Los Angeles, California

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The drive-thru pharmacy doesn't even acknowledge you after 15 minutes. I blew my horn and knocked on the wind and they simply don't care. there are four staff in the pharmacy standing around talking and socializing. Awful customer service. read more

Walgreens - a sign in a window that warns customers not to enter the store - Drugstores Near Me - Los Angeles, California

The pharmacy has taken a bit of a nose dive in the last few months. Its become somewhat of a serious mess if you like me have a series of medications to pick up. The disorganization has become a heavy concern for me and now pick up RX elsewhere. Example: I have picked up a few RX from there... but Walgreens, who I do not have set on auto-refill, is trying to fill the RX again and bill my insurance. The result: I get constant calls, text messages, and emails about how my insurance is not approving an RX... that I've already picked up. My online account is filled with red labeled alerts and its beyond confusing on this is happening. Most recent incident: I had an RX sent to the pharmacy on a Tuesday. I went Thursday to pick up, I was told they were completely out of it. had to order more, and to come the next day once I get an alert. No alert. I wasn't able to make it to the store until Tuesday (one week later). They again said they were out, but could only fill 16 of 30 pills (AND if I wanted the rest, I'd need a whole new RX again - this could be a nightmare w insurance duh). I've been going to this pharmacy for years and had no issue. As said, in the last few months its been going downhill. You can wait up to 10 min in line without ANYONE in front of you - the cashier is just empty. For the RX that they couldn't fill for over a week, was filled next day at the Ralphs next door. read more

I never write bad reviews but this is the worst pharmacy I've ever been to. The pharmacy employees are rude and lack any form of customer service or empathy. I would never go here. read more

I stopped at this Walgreens because I was in the neighborhood. I did not go to the pharmacy. I just needed to pick up a few items. The store was clean and well organized. They also had a free parking lot. However, this Walgreens is pricier than other Walgreens locations I have shopped in. They also are not a 24 hour store (they close at 11pm). Lastly, there was a mistake in the computer that charged us 2 items for $7 instead of what the posted sign said which was 2 for $5. They were nice about fixing the problem but, still, in the age of computers, this shouldn't happen. read more

Walgreens - Drugstores Near Me - Los Angeles, California

Do yourself a favor do not ever stop in this Walgreen Canadian stuff are rude bed customer service after waiting in line for 30 minutes for Covid test The guy ask us to go back around so they can help other customers they are busy such a weird place We still waiting for another 20 minutes and still going on hope to be served soon. Cars waiting behind us for 45 min read more

I would call before picking up. Sometimes the automated information you receive is inaccurate, if you utilize the drive through be prepared for not so pleasant customer service. read more

The best Walgreens Pharmacy is in the Mid Wilshire area. Thank you to Niki in the Pharmacy for her help. She really knows her meds. This is the only Pharmacy I recommend. read more

Make sure to have enough time to wait in line for your prescription. The pharmacy employers don't give a damn about clients. They move at their own pace. Horrible place. read more

If it was possible to give this pharmacy negative stars, I would. Have you seen that scene in Zootopia where the sloth runs the DMV? They are slower than that. This is the absolute slowest bunch of people I've ever encountered. I've been going to this pharmacy purely out of convenience for 5+ years and I don't think I've waited less than 20 minutes to get my prescriptions (that I prepaid and requested before coming in.) the drive thru might as well not exist to them because they will serve every single indoor customer before even looking out the window. I usually end up having to honk after 10 minutes of trying to get their attention. Even going inside takes 15 min minimum to get what you came for. Don't ever go to this place in a rush. read more

Pharmacy is trash. Expect to wait in line for 45 minutes with barely anyone working here. When asked for help they were rude and didn't care about a thing. This place is hell read more

We've been going to this Walgreens since it opened but we've never had an efficient experience with their pharmacy. I'm not sure what's wrong with their system but it always seems disorganized. We made an online appointment to get a booster, yet it still took them more than an hour to get the shot! Ridiculously inefficient. Forget the pharmacy, go to CVS instead. read more

I was a huge fan of the little Sav-On that used to be in the neighborhood several years ago. When that was torn down, I switched to Walgreens, and I like it a lot...maybe even more than Sav On. The customer service is very good and there's usually someone out "in the store" available to help. Checking out is usually pretty quick too. If the line get's long, they open up another register in a hurry. I've returned several items there, and they generally are hassle free. The photo center is good too. It's really easy to upload some photos to their website and go pick them up. I've never had a bad experience with their photo service and/or the quality of the photos. There's always something on sale and they have handy coupons you can pick up when you walk into the store. I have only used the pharmacy on a couple occasions, but found the drive-up drop off and pick up for prescriptions very handy indeed. Also, the parking lot is roomy, which is a big plus in this neighborhood! read more

They are in inefficient and wait times are unbearable, and everything you need to buy is locked up and you have to wait for somebody to come and getit read more

I wish I could leave 0 stars here. I have have consistent issues with the pharmacy at this location. They treat people like drug addicts & take weeks to fill scripts that should take a few days max. Last time I went in, they told me everything was ready and then scrambled to fill my script and made me wait 30 minutes. I kept asking if there's something wrong and if I need to wait, and they would tell me "no it's ready". The staff here does not care about people's needs. read more

Worst customer service ever. They don't care how long you wait, and they do stock taking and paperwork while you wait, even for what is supposed to be a quick pickup with nobody else waiting. They send texts saying your prescription is filled and ready for pickup, only to find out it's not filled when you arrive. Several other pharmacies are MUCH better, even if you have to walk in rather than drive through. They need better managerial skills and a positive customer interaction capability, by far. Too bad Rite-Aid closed, they were much better. read more