Excellent customer service, attentive, accommodating and typically quick moving lines including pharmacy!

Worst Walgreens.... Not sure if it's because it's in a Black Neighbor. But the employ's are Garbage. Especially Dorian at the Pharmacy. I'll never my prescriptions sent here . read more

Stars for being clean only. The staff is always either short with you or rude, and that pharmacy needs to close. Every single encounter was unprofessional. There's always a line. Rx notifications are incorrect, items are never ready on time, it's ridiculous. I was so hoping they would be better than the local CVS, but why strive for better when they can be lousy. read more

The people who work here are great. But it's insulting that they can't stop thieves from walking out with whatever they want. I'm not exaggerating when I say I watched 3 people this week walk out with stuff. I yelled at all 3 to stop, but they kept walking out without a care. The employees can't do a thing. At the same time, I have to wait for someone to come unlock the bar soap just so I can buy soap! read more

It's my second day to speak with a pharmacist on the phone. I was on hold for almost 2 hours yesterday and could not hold any longer. I'm on hold 23 minutes now with "1 caller ahead of me." I would drive over but it's for my aunt and it's too far to drive for a question. I can't imagine how frustrating it is for the community to have such poor service especially the elderly population in need of medications. read more

I have always loved the Walgreens at Obama Blvd and Crenshaw Blvd, but my recent experiences have been extremely disappointing. When calling the pharmacy with questions about my medication, I was placed on hold for over an hour--only to be disconnected. When I called back, I waited another hour before finally reaching someone. By the time I spoke with a staff member, they sounded just as frustrated as I was. While I understand that pharmacies can be very busy, providing consistent and courteous customer service is part of the profession. I work in healthcare myself, and I know how important timely communication is. Delays like this directly affect patient care and access to medication. I needed my prescription delivered today because I couldn't make it to the pharmacy before closing. Due to the long hold times and lack of support, I now have to wait until tomorrow. I'm hoping I'll be able to reach someone then and won't have to use my day off to come in person. This level of service is unacceptable, and I truly hope improvements are made soon. read more

Terrible experience at the photo department. The customer service sucked, the manager was unhelpful, and all but one photo kiosk was working. I purchased a passport photo from here, but have decided not to use it because the staff and experience left a bad taste in my mouth. I did not want that memory embedded in my passport. I will never return and I do not recommend this place. 0/10 Retaking my photo elsewhere. read more

As a school bus driver we unfortunately have to use restrooms other than those at school because those are not always accessible. This experience was completely disgusting. I should report this to CalOsha. The open stall is drenched in blood, urine and feces. So much for this idea. No paper, soap or seat covers. Not that I would have sat anywhere near here. As if that weren't enough, no antibacterial wipes anywhere in the store, not even by the pharmacy. I had to go back to my bus to sanitize my hands and everything I touched. A complete filth pit. read more

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Claudia gave me great service at the shipping center a few other people pointed and gave brief directions. She took the time to help with a great attitude read more

Unfortunately I had to put my items back and leave there is only one cashier while the line was around the store and the bathrooms are not open to the public so I had to leave. read more

Walgreens - cars parked in a parking lot at night - Drugstores Near Me - Los Angeles, California

Attitude central!! They miss-mark clearance items to the exact description and then the assistant manager, Monica get mad at me for not knowing it's in the "system" for full price! Then the pharmacy doesn't explain the wait time and when I go back for prescription in 20 minutes, they say it's another 20 minutes and get mad at you for being impatient. Own up to the miscommunication and be polite. Don't argue back, especially if the customer is actually right (and we aren't always right). I can't stand this place and chip on their shoulders. I am going across the street to CVS! read more

Walgreens - description and the product I was trying to buy. Then Monica gets mad at me for not knowing it's full price "in the system ". - Drugstores Near Me - Los Angeles, California

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I switched to this Walgreens because the Walgreens on La Brea has limited hours outside of when I'm able to stop by. Switching over was very easy and I love being able to grab my medication through the drive thru. I don't typically go inside, once in a blue moon I do but the drive thru is just more convenient. I've never had a bad customer service experience. Everyone here is nice and professional but I will say, the Walgreens on La Brea goes above and beyond in comparison. If that's important to you, definitely stick with them. If an easy breezy experience is what you're looking for, try this one. read more

A very special thank you to Shar in the photo department. Shar was kind, patient, and very knowledgeable!

Well I was looking for some snacks(after I found my pantyhose which was the reason for me coming to Walgreens) and this random person walk down the aisle and said hello, how are you? I had to stop him and asked if he worked at the store and he said yes. I asked him his name and he said Kevin. It is so awesome to be greeted by the people who work in the store. Didn't know they were having a sale. I got some blue diamond almonds for $5.99 regularly priced $11.99. Yippee!! Thanks Kevin for such great customer service. I recommend this store. read more

Walgreens - Drugstores Near Me - Los Angeles, California

The service here continues to be bad. They don't like to help you at this store. Someone could conveniently help you to get something as small as photos and don't. You would think getting a small order of photos would be easy, it's likely easier to get something out of the glass locked case than photos. read more

Thank you so much to Angel in the pharmacy. He went above and beyond in helping me step by step with my insurance. You can tell he really cares about his community. read more

The pharmacist was just a complete jerk. I was having difficulty getting a prescription filled for vitally important medication. I could be understanding about issues with Walgreens corporate policy, but I would expect the pharmacist to actually care about people's health, and try to find a solution. Instead, he was rude and dismissive. At one point he even said, "I'm not sure why you're trying to get this prescription." He's not sure why I'm trying to get the prescription my wife needs to live and function!? What is wrong with him!? What kind of awful person would say something like that? From now on, I'm going to a pharmacy that doesn't have complete contempt for its patients. read more

If I can leave a negative star I would. Why do people chose to work in customer service and have ZERO patience with questions or have the ability to know how to speak to customers ? If you're that irritated by a simple question then you obviously have the wrong job and should go work somewhere you have zero contact with people. The Hispanic woman in the pictures / western Union section of the store that is working Tuesday 10/18/22 12pm is so rude and speaks so disrespectfully when asked a simple question on sending money. SO RUDE , horrible experience !!!! read more

I've been coming to this Walgreens for years. And throughout the years the service has been declining! Badly!. I waited in the pharmacy drive thru for 25min for them to give me the wrong meds, and they called me saying it was ready for pick up smh. read more

The workers are great and every time I do pick up from ordering online my order is ready! Friendly and helpful staff, most importantly I feel safe shopping there. Only thing that isn't so great is that sometimes there's some sketchy people hanging out outside the place, wish security could ask them to leave the entrance area and in front of building. read more

Had a procedure scheduled and they sent the materials back... please just don't come here and expect a positive outcome

Security guard had a terrible attitude and was very rude. His disrespect ruined my entire day. Please hire people who can at the very least be respectful to the paying customers. read more

Pharmacy workers are SLOW. I literally had a woman help me, tell me to hold on then I watched her walk away, grab a coke from the beverage isle and not come back to me. I wish I'd gotten her name. Bc that was rude as hell. read more

Had my appt for my Covid test at the drive thru at 10am. The petite woman that helped me take the test was kind, and instructions were very easy to follow. Thanks for making the process easy breezy! read more

I had a COVID test appt scheduled for 12:45pm and arrived to the drive-thru at 12:20pm. By the time I reached the drive-thru service window at 1:30pm, 1 hour later, I was told to come back at 2:15pm because the pharmacy staff was on their lunch break. I came back at 2:15pm to do a 5-minute COVID test that took me 2 hours to actually get. I find it absolutely ridiculous that I was instructed to come in at a specific time and wait 2 hours without any explanation as to why I had to wait so long. Absolutely ridiculous. I don't know if staffing was a concern this day, but I hope it's not like this every day here. read more

I had a COVID test scheduled at 2pm but the pharmacy was closed until 2:15pm. The pharmacy hours are not advertised correctly, as the weekend meal break is supposed to be at 1:30pm and end at 2pm. read more

Claudia is a life saver in photos! We needed a passport picture but the system was down...she helped edit a picture for us. Very patient and kind! Thank you Claudia, Walgreens is now our store to visit! :) read more

Letting people with no masks come in and doing nothing about it, no security at all and the cashiers had their masks below their noses, don't go to this Walgreens unless you want to get Covid 19 read more

If i could give zero stars I would. I REALLY despise coming to this place. Don't call my 87 yo mom that her refills are ready, then when she goes in to pick them up you tell her the wait is 25 minutes. You made her wait over 45 minutes!!! read more

Walgreens - Drugstores Near Me - Los Angeles, California

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I have to place the burden of responsibility for the poor service and upkeep on the management- and I'm sure they will blame it on corporate but whatever the case it would be nice to see some improvements. A nice new floor, new shelving units, plants, better lighting fixtures. Check out Bristol Farms' vibe as an example. And there should be a rule that there should never be more than 4 people in the line without bringing up a second or third cashier. Make Walgreens great again! read more

Do not shop at this location. Neither should you get any vaccines there. I spoke to a super rude supervisor Shannon in the pharmacy. I called the pharmacy to ask if they are doing booster shots as I received the J&J vaccine. You would have thought I asked a trick question. Who tells their customers "sir you are deeply confused and now you're confusing me." I did not pose a trick question. She was super rude. I know we are in tough times but if you think a customer is confused in asking for the booster shot, I would suggest you don't administer boosters there. Please be more kind to your customers calling for help. read more

IfI could I would give 0 stars. I had appointment for covid test at 9:20 am on Monday. Took over 1 hour and only one other car and myself. Ridiculous! Find somewhere else for covid test. read more

My wife was gonna kill me because I waited til last minute to print one last picture for our daughters school project. 8 pm every auto print thing down across LA. I come here, they call over help, grab a technician, print the picture in about 90 seconds and then say "don't worry about it". I had to pay and personally thank all 4 of the staff who helped me out. This place has great customer service. The store's low rating is a reflection of crappy customers being disruptive to professionals. Thanks again!!! read more

This is probably one of the worst walgreens i have ever been to. I called, the person answering was rude. All O was trying to figure out was gow long it would take to convert a picture into a mouse pad. No one in the store could give me an answer, after being transferred 4 times, I told them I would walk in instead. The lady in the front of the store looked at me like I had taken something, she didn't even say hello from which was weird since every other walgreens has a common greeting. Anyhow, I decided to go to the photo dept, the person in charge of that dept was not available, so they could not give a definite answer. I decided to cut my losses and leave, will never be back to this particular walgreens. I always wonder why stores in the hood cant be polite or have good customer service. read more

Love Walgreens.. The Manager is Awesome. I needed help Collecting Money from Western Union he Was Kind Enough to Stop and Help me. Also the Cashier Lady that Same Day was Kind. Much Love to Walgreens.. read more

Dropped off prescription at drive through and was told it would take 20-30 min to fill. Came back, no meds or prescription. They lost it. Duh. -negative stars read more

I got in line to pick up my prescription and waited my turn since their was 4 cars ahead of me (30mins) when I reached the window the young lady Vero informs me its going to be 15mins. I reply with ok thats fine since I've already been waiting for a bit. She comes back a few mins later and says WHAT CAN I HELP YOU WITH NOW I inform her well you told me to wait 15mins. She replies with an attitude well you can't wait here, I'm like okay do I park.on the side? She said no you have to get in line again, you can't wait at the window. I asked can you call me.when its ready and I can walk and pick it up. She replies with a attitude like I'm stupid NO, don't you understand. First of all she never told me I couldn't wait at the window. I decide to park and go in as soon as I do I get a call from Walgreens your prescription is ready. Less then 2 mins. Definitely changing my pharmacy and to top it off the pharmacist has to explain my medicine to me with a attitude. Its not my fault you all are having a bad day. read more

The pharm tech Sierra was extremely helpful. She went above and beyond to help me get exactly what I needed and more. She's very informative about the products. Usually when Im there I get boring staff , staff with no personality and it was very refreshing seeing smiles. read more

RUDE!!! RUDE !!! RUDE!!! LEFT THE STORE FEELING DISCRIMINATED AGAINST! I have never been to a Walgreens with absolutely horrible customer service. These front cashiers hate their job. It clearly shows. They shouldn't be working in the customer service field. I went to the store because of the sales they had in their Walgreens Ad. I had the Sunday coupons just like the ad says. Well, cashiers at this store hate dealing with coupons. They always say it doesn't work and I have to tell them to put it in again. With an attitude and heavy lazy arms too. Then the whole store doesn't even have the new prices up. Yes I went on a Sunday morning but it was 11 am already. When I first walked into the store, the front cashier was walking around. I asked him if he still had Tide detergent since he was standing right in front of it. The shelves were completely empty. He looked at me. eye to eye and then turned away. Didn't answer my question. I let it go. But then he gave me an attitude at the register. Like I wasn't smart or anything. Really?!!! You don't know who i am. And you are trying to give me attitude. Trust me, I am a very laid back and patient person but I am just appalled by the employees here. I'll grab his name and will definitely tell the manager. This isn't the first time he's been so cold. Then there's another cashier there are well. Always in the front by the cigarettes. Short, no smile, no thank you... looks at me first before i approach the cashier. I get the feeling of why are you in this store... in this neighborhood. Oh and you have one coupon. wow... just make my day even harder behind this cashier. Yup, another one that doesn't want to work. read more

Went in to pick up my prescription that was already delayed because they didn't have any and needed to order it. I walked up to the pick up line and was told I had to come back after their lunch break. Huh? So the pharmacy shuts down for your lunch? This isn't The Jones Family Pharmacy. This is Walgreens. There are multiple employees who should be able to help customers while the others are at lunch. I had to work myself so I couldn't wait until they returned from lunch. Hopefully they aren't on dinner break when I come back later. read more