This is the first time we've been to this location and we were very impressed. This was due to Moises. We were checking on some photos we sent in for printing to see if they were ready. He looked our order up and proceeded to print right away. Moises let us know how long it would take and would periodically check in to let us know how much longer. He later had to go on break and let me know another person would be finishing up the transaction. He informed his coworker the details of our transaction and that we already paid. When he got back from break, he again checked on us and our order. He explained their printer got stuck and only 30 of 40 printed. He gave us a couple of options on how to proceed--- if we would like a partial refund or if we wanted to wait for them to fix the printer and reprint. We opt for the partial refund. Moises provided us one of the best customer experience we've had at Walgreens. He was sincere in his apologies, extremely attentive, articulate and helpful. Great job Moises! read more

My experience here at Walgreens has been less than spectacular! All I wanted was to p/u $ that was transferred to me. After miscommunication from staff Rudeness from staff And just lack of care I finally received my $ I spoke with a team lead and expressed how badly this srore seems yo be run. Yes. I understand the location, but it's obvious that there is lack of effective management here. I encountered a computer that did not work and a help button that does nothing. read more

Walgreens - Drugstores Near Me - Los Angeles, California

I requested for a vacation override and was instructed by Pharmacist Everlyn to call back on 04/15, a week before prior to departure date. I called and was told that the copay coupon was expired so i called the manufacturer to get a new copay card good until 04/12/24. I walked to the store, that same week and gave the updated coupon to Shiela and she confirmed it has been entered making my copay $25 instead of $250.00. I followed up the week of the 15th I was told the medication needed a Prior Authorization after they told me there was no need by my doctor's office. Through Walgreens insistenceI I contacted my Dr's office and got the PA on 04/19. I called to follow up on 04/20 and spoke to the Pharmacist Erin, who I spoke to last week and said I needed a PA, told me "I do not know anything about this." She did not remember our conversation and handed the phone to Jonathan. I explained to Jonathan all the items they needed was provided on time and explained I had to cut my vacation short to accommodate this teams lack of professionalism, complete incompetence and disregard with the patient's urgent needs to retrieve life saving medications. He rushed me off the phone and said " I should be off the phone with you so I can get your PA processed" and condescendingly insinuated I did not understand the concept. The way this pharmacy communicate to patients and to each other is unprofessional and a liability to the company and the lives of people they are suppose to help. They should not be working in a profession that deals with people's lives because they are putting their patients in danger. Shame on the Executives at Walgreen's to allow this experience to happen to patients. This level if incompetence is highly unacceptable. read more

The night of January 29, 2024, an associate was helping someone even though he had helped the guy for several minutes. With not just me needing to check out, but two folks behind me. Perhaps these guys need to learn the importance of taking turns. He also cut me off before I finished talking. read more

Terrible. They refused to deposit cash into my Cash app. They said the hundreds were fake and handed them back to me like it wasn't serious. Lmao. I ended up going to the 7/11 and they were able to help with cash app transaction. Avoid this store. They're liars. read more

**THIS REVIEW IS ABOUT WALGREEN. LOCATED AT 617 W 7TH LOS ANGELES, CA 90017. 5 STAR FOR EVELYN -PHARMACIST /JONATHAN - PHARMACY OPERATION MANAGER ** 1 STAR FOR ERIN - PHARMACIST. IT is my pleasure to update my review today. Pharmacist Evelyn improved tremendously. She is so dedicated, always called me back. Especially she worked so hard for my PA of Fleet Enema - life time medication. When my PCP was not available she tried everything to submit PA as a pharmacist. She contacted insurance company/ contacted PCP. She also updated me. I was impressed. Now she is professional/ experienced pharmacist. Another person i want to mention is Jonathan - pharmacy operational manager. He has been always professional/ honest/ dedicated/ reliable & humble. He has been responsible for bulk quantity of my medicine. He always helps me loading 600 bottles of enema. He is my favorite. I always write evaluation to corporation maybe 10X. Thank you Evelyn & Jonathan. ** However, Erin - Pharmacist she needs to watch out when she talks. One time she said the prescribed medicine - ear drop would damage my ear eventually leading to deaf. IS SHE A DOCTOR? DOES SHE KNOW MORE THAN UCLA DOCTOR? I JUST DON'T UNDERSTAND WHAT SHE WAS TALKING ABOUT.. Ear doctor concluded benefit is greater than risk. She better FOCUS on her work. She also commented physical appearance - ' you are too skinny."RUDE! POLITICALLY INCORRECT! IT IS HARASSMENT! SHE IS A KOREAN.. IT IS NOT KOREAN CULTURE. SHE ALSO COMMENTED " ISN'T THIS PCP BETTER THAN PCP?'' DOES SHE KNOW ANYTHING ABOUT BOTH DOCTOR? I NEVER ASKED HER ADVICE. AGAIN SHE NEEDS TO FOCUS ON HER WORK.. SHE STILL MAKE SIMPLE MISTAKE. SHE REQUESTED WRONG MEDICATION FOR PA DELAYING 1 WEEK. SHE HIDED UNTIL I FOUND OUT. DISHONEST!. She also said " since this is your medicine you know, for me it is not easy- this same medicine has processed for 6 years. She is not focus on her work. She talks to nonsensical comments. I reported Walgreen Corporation and Department Pharmacy of CA. She also asked hearing judge phone number. For what? AGAIN JUST WORK.! 1 STAR FOR UNTIL SHE IMPROVES. read more

Great place to come in and get your prescriptions or flu shots. Any thing you may need from vitamins to medicines. read more

Walgreens - Came in for this today! - Drugstores Near Me - Los Angeles, California

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Mostly speaking of my experience with the pharmacy department, this location is closest to me but terrible and I will never send another rX there. Whenever I order a prescription for pickup, I get there and there's only one person working and the line is out of control. Every single time. If a prescription is cancelled, your refill count still goes down. I have to call them every time. I just called and spent 35 minutes on hold...someone picked up and hung up the phone. I called back and was disconnected immediately as I got through the prompts. I had to call and ask for a store manager to reach someone in the pharmacy, who did not understand my request to refill a maintenance medication. I can't waste time dealing with them anymore when other pharmacies have NO problem getting their jobs done. There is no such thing as customer service at this place either. They never provide updates or clarify authorization problems either. Go elsewhere. read more

Cashier was friendly. $50 for a two pack Oral B toothbrush head replacement is a little pricey. Would recommend hitting up the Target first.

There was a whole line and the only cashier Yolanda was on her phone taking a personal call.

I received an online order yesterday. I see on the Walgreens website (less than 24 hours later) that the products are now on clearance by 50%. I called to ask for a price match / adjustment and was told they 'don't price adjust, if you want the lower price, return them at the store then rebuy them'. Before I could ask a follow-up question, I was placed into an automated survey. I'm surprised and disappointed at the lack of proper interaction as this was not what I would consider customer service. read more

Stay far far away from this business. It's been 3 months and I have no been able to get my prescription due to "shortage" a new pharmacist I talked to there mentioned that if they get the medication it goes to their priority members first. read more

This is my first time getting a prescription filled at thIs location since I moved downtown. I got hit by the bug that's floating around so my doctor prescribed to meds to help with the cough. I picked up the first prescription on Thursday. On Sunday i came to pick up the second prescription and the pharmacist remembered me and asked how i was feeling. She noticed that I was paying a higher amount due to my deductible so tried finding an option to bring the price down without me asking. Small gestures like that make me appreciate the local stores. Thank you Jeanna for making me feel at home. read more

Walgreens - 7th street Walgreens Pharmacy - Drugstores Near Me - Los Angeles, California

I paid for order and waited in 5 days Now they said to me that they can't find my account I waste about 2 hours to find my order Now I don't have my money and don't have my order(because they said to me that they can't find my account I need to call my bank now read more

I live nearest to the ghetto Rite-Aid on Broadway, but yesterday I had my umpteenth horrible experience (let's just say cashier staff was so unhelpful and blatantly rude that I decided to put the items on the counter and walk out without them rather than give another penny to that store.) So today I went three times as far to check out this Walgreens (which is across from another, less awful, but decidedly mediocre Rite-Aid.) I'd ducked in here once or twice before for a bottle of water, or something convenience-oriented, but this was the first time I'd gone there as a destination for shopping. Smooth sailing. Cashiers were pleasant, there was a line, but it was lunchtime and even so, it moved quickly. Cashiers SMILED and said hello. (This is nearly unheard of at my local Rite-Aid.) The store was clean (granted, it's newer and its customers are better behaved, but still, it was night-and-day different.) They had everything I needed, and several of the things were BOGO or buy-one-get-50% off (most of which had not been at Rite-Aid.) So I left feeling: 1) I got my things cheaper than I would've at Rite-Aid. 2) The store I gave my money to was polite and courteous to me. 3) I didn't have to ask for 3 things to be pulled out of key-only security cases 4) I didn't need a shower after my visit My only complaint was that the aisle and product layouts seemed counter-intuitive. I had to wander a bit to find everything. For example, vitamins were nowhere near medicine. Witch hazel was with bandages rather than isopropyl alcohol and hydrogen peroxide. Travel-size toiletries were hidden away randomly in the back corner of the store. I know it's a store where I won't be able to remember where things are, because the layout doesn't make logical sense (at least not to me.) So I suspect that every time I go, I'll end up wandering a bit. The hell with my local Rite-Aid. I bet that I can walk the extra 4 blocks to Walgreens in the length of time it would take me just to check out at Rite-Aid. Adios, Rite-Aid. Hasta luego, Walgreens! read more

This place is the EPITOME of yuck ! Go TO CVS I'm urging you. When you first walk in the store looks picked over and smells of urine. The pharmacy line only had 3 people in it and it took the cashier James about 40 minutes to properly help us three in total he has no clue on what's going on. When I got to the register to pickup my prescription I asked for the price and showed a coupon code he replied he couldn't offer it bc the numbers wouldn't upload in the system, I showed him a clause on the GoodRX website where it shows they have an alliance with Walgreens and assured him that I could get the prescription for a lower price and he argued me he couldn't. Since I've been a customer of Walgreens for years I'm very familiar with their price matching system, I once again assured him he could get me a lower price, no response. I asked would it be easier to trAnsfer the prescription to a different pharmacy he slid me a card with the shift managers number who by the way was not on shift today and said they can call the number to get it transferred. I asked was that specific shift manager was there he replied no. At this point I'm confused and his customer service was absolutely the WORSE. James and I bantered again back and forth over the price and finally he claims he was able to get the cost down to a lower price. He wasted so much time, with now a packed line of people and only himself to check customers out not to mention he made a fool of himself by denying me the lower price for the prescription when he could have applied the discount when first asked, the banter lasted for about 20 minutes bc I was certain about price adjustments, this type of horrible customer service will have my patronizing CVS from now on. The back counter of the pharmacy was off putting prescriptions all over the place and no real order to anything behind the counter. This Walgreens is a filthy, gross mess and James is a horrible representation of what their employees stand for. read more

I have to write a quick review for this location based on the outstanding customer service I received. I never get headaches, but I haven't slept well lately and had one tonight that wouldn't go away. Rite Aid didn't have the travel packs, and I didn't need a full bottle, because I have plenty at home. So, I went to Walgreens where they told me to hit Aisle 6 before Aisle 2. They had a crazy deal for two 100 tablet bottles of generic aspirin for $2! How could you turn down such a bargain? They even paged someone to meet me in Aisle 6 to make sure I found the aspirin on sale, and when we couldn't find them, the guy followed me to Aisle 2 with two bottles. There was a bit of a rush when I walked in, but the cashiers were so fast everyone was gone by the time I found my items and proceeded to checkout. You could tell the employees took great pride in their work. read more

I come to this Walgreen's for minor items I need on the go and I must say its not too bad at all. Lines are sometimes long and few people at register but its not all that bad. The items on aisle's are not out of place much here and the store is maintained pretty well. Prices are fair and always stuff on special. I would recommend this Walgreens if you are in the neighborhood and need a few things. Staff here are friendly but at times its difficult finding help. The location is also good because it is on a main street. The other down side is that at often times you will have your homeless person hanging out in front of the store so it can get a little akward. read more

I have mixed feelings about this new Walgreens. On one hand, it's cleaner, brighter, and offers more stuff than Rite-Aid. They have produce, for gods sakes. They have employees that not only look at you, but greet you too. However, this place stinks. It already smells like a homeless person. I mean, I know their scent lingers..but damn, didn't this place JUST open?? And as big as the store was, and as nice as the employees were, they still didn't have what I was looking for. So I ended back at my beloved Rite-Aid anyway. And yes, Rite-Aid smells even worse. BUT they always have what I need and now, thanks to Walgreens, the lines are practically non-existent. No more waiting in line next to drunk homeless ppl. Whoot. And for that, I thank you, Walgreens. read more

The only really bad thing about this Walgreens is that there's no parking lot, so it can be a real pain if you don't live close by. That being said, it's super convenient for those of us who do live downtown and are willing to walk - I love that it's right by the 7th/Metro metro stop! Friendly employees with your typical solid Walgreens selection. Worth the stop! read more

Walgreens - Drugstores Near Me - Los Angeles, California

If you are looking for the watermelon hard mexican candy with chili powder coating, you can totally buy it here! 7-11 and Rite Aid didn't have any, but Walgreens totally did! read more

Walgreens - Mexican candies, mainly Lucas and watermelon hard candy w/ chili powder coating! No one had them but Walgreens! - Drugstores Near Me - Los Angeles, California

I ordered my first sane day delivery and learned after it was placed that the main item I needed was no longer available. I was amazed to find Blanca by phone at the store and she helped me get the order updated and it was delivered early! Great customer service! read more

If you are sick and need medication, go to the CVS, the manager is awesome, verifies your perscription by calling the hospital and fills in 10 minutes without invading your privacy or playing lead US Attorney to investigate filling a perscription. I wish I had read Lauren G post before coming here. First the pharmacy manager Jeanie, is the absolute worst in rudeness and being completely psychotic. She needs to confirm one of the 4 items on my perscription I've already had filled multiple times because I'm new to the location ... Okay. 4 days later I still hear nothing, come to pick up my perscription and after having to wait a ridiculous time to talk to her she asks me for the name of my Oncologist she needs to call and verify. She says, we called your doctor's office to verify the perscription and they said you had cancer, when you dropped off your medication you said you had pain from post surgery. Your doctor's office won't give us your oncologist information so we need it from you. Yeah no shit they didn't give it to you and called me after asking me WTF Walgreens was doing. You bit**, I have a band on from my hospital at Ronald Raegen oncology center from the infusion, I am not going to continue to jump through these hoops for a verified perscription, and in case you are a total dumbass someone can have multiple conditions that are none of your business correct ? I took a video of the entire incident and am considering legal action, since she refused to provide their policy in writing, and then refused to fill the perscription because I recorded her ridouclous demands which they also said I couldn't do. This location thinks it's okay to treat sick customers like shit and walk all over them, it's not. read more

Worst customer service. Went in today and was grabbing some cleaning products and saw they had last minute Halloween decor. Decided to grab some bc there was a buy one, get one 50% off sign for Halloween stuff. Grabbed 4 items all around $30 each except one being $40. The girl that checked me out, Kelly, refused to honor the sign of 50% off. So I asked if she was able to at least discount the $40 item since it was partially broken and the last one. After I asked she became very rude. (I've never known of somewhere not willing to discount a last item especially if it's broken? But that was still fine). Before leaving I asked for my receipt & ticket for a disposable camera I dropped off too and was told "we'll email it". I asked again bc I do not want to risk not getting my photos back and she refused to print one?? So I asked to speak to someone else when she then told me she was the manager. I hope this location reconsiders the people they hire. Customer service is a must with any job and Kelly is lacking in that area entirely. If you hate your job, do not work there. read more

I had very bad experience with this store while i was parking my car beside the store on 7/6/2022 11:40 AM the guy who was loading or unloading items that he works for This store(Driving a white Ford Transit) was so aggressive defensive he was waiting for me to say one word to attack me like a crazy, i ignored him at all called the store manager to report him but the store manager ignored everything, hope that you guys hire a stable people... read more

My husband and I stopped at this location while on vacation. It was soooooooo small! The selections were very limited. The parking situation is ridiculous! read more

This pharmacy team is welcoming and professional. I just don't appreciate this particular wallgreens always closing during these times when we need them the most. Living downtown can be stressful at times being in the epi center of all of the protest etc. It would be nice to have a pharmacy that we can count on that is here for us when we need meds and essential. I feel let down. read more

Unfortunately the camera for the passport pictures was out, however Maribel was very helpful and courteous. Maribel was very professional and helpful in giving me alternatives. I loved her compassion. All around great location. read more

Zero stars if possible. I went into the store to buy some skincare products. I was reading the label when a security guard approached me like I was stealing, (the skincare products are behind a screen and locked). He mumbled to me something so I asked him "Can I help you?" He started chastising me for touching the lock...What? I don't get why he was rude. I am black. I wasn't stealing and at that something that's already locked up! I was reading labels. The security guard followed me with his eyes making me so uncomfortable that I had to leave. I don't know if other races are berated for the color of their skin when shopping for skincare products. read more

i was completely unsatisfied by their treatment of me. i came from my medical treatment with a prescription refill for a weak painkiller(norco 5), which i fill here monthly. I was told they dont have in stock to come back in a week. no problem. i called and was told my prescription was ready and i could pick it up. i came into dt and was told ,"hang on. give us a few minutes"-i went to get a coffee. i came back and long story short it still wasnt ready. i was told 2 hours later to come back in a few days. this is not normal but im not a suspicious person. i left. no biggie right? When i came back again i was told to wait and after 2 hours again i was told i could not pick up my medication. why? the pharmacist had decided to let me know that "my kind" are always getting unnecessary medications and even though she has personally complained to my doctor that she felt the prescription is not needed my doctors who actually did my surderies would NOT revoke my prescription. but she wouldnt give it back to me. after i threatened to call police an assistant manager came out and threatened to "kick my black ass" if i dont leave, and threw my prescription on the floor. this is bullshit. im hispanic. if anything i look white. but this kind of bullshit pisses me off. i went across the street and Rite-Aid filled it in 30 minutes. i tried complaining to a manager but the same employee comes out to threaten me each time. LAPD hasnt responded because no physical crime had yet occured. i already have a broken neck, im not going to fight a 25 year old racist just to prove a point. Walgreens corporate has NOT helped but instead gave me coupons to use at other stores as long as i dont put this in a public forum. fuck walgreens. boycot walgreens on 7th street. read more

I am very fond of this particular Walgreens , as they seem to want to actually HELP you, whereas some of the other drugstores which are in the area, which shall remain nameless, are not well staffed. (Im not referring to RITE AID across the street). Walgreens on w. 7th understands that people don't want to wait in line and whenver there is aline, they send out more clerks to help. So even though the prices may be higher than the drugstore on w. 8th, I certainly prefer the affability and the attitude of this store, which does try to serve you as a customer not make an enemy of you. Enough said. read more

Located in the heart of DTLA. The staff is nice, and their pharmacy is quick! I love coming here, since I work in downtown LA. Everything in the store manages to stay organized (good employees) -- and most importantly, run well. read more

You're thinking, "Really?, review for a Walgreens?" It is not customary for me to review convenience stores, supermarkets or the likes. I like Yelp for restaurant reviews, but I had such a good experience here at the pharmacy and at the front cashier that I was compelled to share with the Yelp community. I was exhausted from a long international flight, had a quick minute to pick up a prescription and move on with my day being stuck in downtown. I was in no mood for disgruntle workers or long wait times. To my surprise the staff was super friendly and efficient. The pharmacy tech voluntarily found all sorts of discounts for me and punched in a club card and got me out of there quickly and with a warm smile. I couldn't be happier with my experience at this Walgreens. 5 star customer service. Thank you for making my day better! read more

Today I went into the pharmacy to fill a prescription for my cat only to discover that the medication I needed can not be administered to humans at all so they didn't carry it. Fair enough, my encounter could've ended there. However the pharmacist took it upon herself to call 5 other stores in the area that may have it and also took the time to look up if there was any possible medication that they did carry that would have the same effect. I just wanted to say that I really appreciated someone taking the time out of their day to help a sick cat that they've never even met. read more

I am in out of DTLA all the time, so I endup going to Walgreens quite often. The employes there always greet me with a warm smile and a helpful hand to answer any of my questions so that I can get what I need; and not waste time. Thank You, for your Service. read more

This Walgreens is located conveniently close to my apartment so I can just walk on over there. Excellent. They have pretty much anything that I need in terms of drugs, cleaning supplies, fem products, etc. Service has been pretty good too. This place is also clean and well-organized. I like coming here and will do so in the future. If you don't want to go in the store, you can always order online. I recommend signing up for Ebates to get an additional cash discount on purchases for Walgreens. Ebates is free and four times a year you get a check for the discount you are awarded by shopping through them. You can also save on tons of other popular retail stores too. Check them out! http://www.ebates.com/rf.do?referrerid=GTG%2FIhLnOFJVDrkek6wxgg%3D%3D&eeid=23552 read more

Women that work at the pharmacy act like you are disturbing them. They ask me for my ID like I have a prescription for Oxycontin and I'm lookin' to sell it to the next hobo I see. And I have to verify my address verbally which is a concern since they let everyone stand within earshot. Once while waiting for my prescription I was browsing the lotions and there was a tub w/ the seal removed so I took a sniff. Some bitchy employee comes flying at me and yelled "there is NO TRYING". Nice grammar. But anyway I told her it was the only one without a seal and I thought it could have been a sample. Big mistake because the shitty Walgreens beauty aisle is definitely not Sephora! She argues back and said she saw me take the seal off. Ummm pretty sure I am on camera so can I get an instant replay? Screw this place. Rite Aid across the street is super friendly AND they have ice cream! read more

Good lord, this is the best walgreens I have ever been to. This reminds me of one of the old time general stores. Why? Because they have everything you can think of. Gifts for souveneers, balloons for holidays, mexican candy you can only find at swap meets, constant sales, great pharmacy department. What else could you ask for. It kicks Rite Aid's butt. read more

I was in a bind and used Walgreens.com to print a poster a a few 8x10s. It was the easiest thing for me to do with the time I had. When I arrived it took them 20 minutes to even find my order. The 8x10s were really bad quality but I thought to myself, hey it's Walgreens... Then they handed me the poster... I ordered a 11x14 poster on board and they handed me a 16x20 board with my image floating in the center. I had to ask what's this?? He said oh they can't cut it because he can't cut straight and the machine breaks. He laughed and seriously thought it was all good. I told them no I need it cut to 11x14. Again he explained to me that scissors don't work well and it could be wrecked but he'll try. I was so confused... Even the manger thought it made sense. WTF I said fine just print me a 11x14 photo, no board. 34 minutes later he let me know that they ran out of paper and the larger paper he tried isn't working on the machine. Out of time and desperate. I'm cutting the stupid board myself that cost full price and wasted my time. Once I was finished cutting out my image myself I discovered it wasn't even 11x14 in the first place.... I won't make this mistake again by using the their photo center. read more

I really don't write reviews for big chains but it definitely needs to be known that you shouldn't take your film here to get developed! I came to have a throw away camera developed and they don't do one hour photo (which is fine) and she said they need to send the negatives out to be scanned (also fine) but she said their policy is to not return your negatives. Yes Walgreens keeps your negatives!! For what? Who knows. I ended up taking my camera to Rite Aid on Wilshire and 6th, who does develop and scan in a one hour turn around. read more