Besides the occasional homeless people hanging outside the store, this place is actually good. Drive through pharmacy is convenient. The inside is clean and very organized. Restroom is descent. Best of all, it's a stand alone store, so parking is plenty. The staff are great and always helpful too. read more

Normally the staff members I encounter here are super nice! But I was ripped offfffff today :( I had some coupons emailed to me from CVS (40% off one item, and also $3 extrabucks for reaching the $30 limit on beauty club). I bought 2 items in total, but noticed when I got to my car, that the system had miscalculated my "40% off one item", so I went back to ask the staff about it. I wouldn't usually go back over something like this, but during covid19, every dollar is crucial and we're all just trying to survive out here! I showed the staff member my receipt & it clearly stated which of the 2 items had the 40% applied. She checked on her calculator, and confirmed the mistake. She said she would refund me & would scan the item again at the correct discounted price (of 40% off)... Then she said, I wouldn't get the whole amount back for the item, since I also had used my $3 extrabucks. I was confused, because the $3 wasn't specific to that item, it was just taken off the entire order at the end (after the subtotal of the 2 items was added up). It seemed irrelevant, but I trusted she knew what she was doing, so even though I pointed to the receipt saying, "that was just $3 off the entire order, it's not specifically listed under that item", she ignored my comment, so I let her do her thing. She scanned my item & gave me the correct discount, and sent me on my way... I don't know what kind of math logic is going on here, but I just walked away paying MORE in total than I originally did!!! You can't partially refund me for 1 item & then make me re-pay the full correct amount HAHA. The $3 had nothing to do with the item that was re-scanned, but she took it away from me :( Anyway I feel bad because I came on July 4th, so granted maybe the employees were just not in a good mood, because they had to work during the holiday. I gave up & just went home, instead of trying to fight over this. So yeah make sure to check ALL your receipts after shopping here!! read more

A 24-hour pharmacy, except you arrive at 11:30AM and they close the gates of the pharmacy for lunch. Had no idea that they're closed for lunch but what really was gross was as I approached the counter, the employee literally rolled the gates down in front of my face. I asked her if I could purchase my prescription before the gate closed, and she said, "We're closed for lunch." Drove 20 minutes to a 24-hour pharmacy. How was I supposed to know they're closed for lunch. Instead of closing for lunch, why don't you hire enough staff to service the customers? read more

This is day 2 after moving my Rx to this 24 H location.. ..I HAVENT YET BEEN ABLE TO GET MY PRESCRIPTIONS, BUT THEY WERE AT THE OTHER CVS..READY.. .. HORRIBLE SERVICE.. THEY DONT ANSWER THE PHONE 6:30pm Sunday.. GROSSLY UNDERSTAFFED.. was there yesterday and stood in Droff Off / Consoltation line, to be ignored .. moved over to the pick up line- 6 people deep- waited and waited (3rd employee left-never saw her return)... i get to front of that line.. told to go wait at the Consultation line.. to be ignored again.. .. she helped another 5 people.. THE WHOLE LINE. i ask her if its my turn yet.. she says Oh, I forgot.. TURN YOUR HEAD AND LOOK AROUND since your eyes dont move.. .. ive been waiting 7 hrs for information.. . so i call twice TONIGHT.. and WAIT AND WAIT AND WAIT.. 13 minute waits should NOT BE STANDARD.. UGHHH read more

This location is always friendly...opened veryyyyy late... used to be 24hrs. I think the drive thru pharmacy is 24hrs open. The store is well kept & orderly. Pretty much the only location of cvs I choose in Long Beach read more

This CVS came to my rescue. The pharmacist on duty was able to fill a medicine that was called in elsewhere (that was closed). I am so appreciative for the excellent service provided by the pharmacist. He was friendly and efficient. JJ Way was way awesome! read more

I use CVS delivery when I can. It is a safe and convenient way to get what I need without leaving my apartment. I will try to use this service more as it is appropriate to my future orders. read more

This place drive through pharmacy is horrible, every time I come hear the wait is no less then 30 mins one time it was 45 min in the drive through, I walked next door to Chick-fil-A and came back to my car and I was still in the same spot, what gives???? And don't say corona it's been like this before the pandemic and they aren't testing at this drive through! read more

I was forced to get the COVID vaccine. I went in an specifically stated my concerns and said "I want the Johnson and Johnson vaccine ". The unethical pharmacist gave me the Moderna shot instead and did not tell me. I know people with think this is lame and everyone has their right to their opinions, but in no way you can say this was ethical. He should have just told me instead of lying. And when I called him on it he said he misunderstood me. Either he is lying or just incompetent. I am so angry this should never have happened. read more

Do NOT go here!!! My boyfriend and I went into this CVS and started getting flack for apparently not being "fast enough" while here. We were barely looking at some of the toys on the toy isle and art supplies in the same area before the Asian lady (whom I presume to have been the store manager, not sure 100%) was making us feel very uncomfortable and pressured to leave asap. So to appease her I went to look for eye drops that i actually needed. Upon looking at the eye drops and comparing the brands to the prices and which would suit my needs best, my boyfriend walked away to go look at Halloween stuff. He then came back within a minute or two informing me that the Asian lady was being snappy and rude, talking s*** and trying to rush us even more so to leave. For what though? It wasn't time to close up shop. This CVS is open 24 hours. I mean, if I had walked in and it was near closing time, I would've understood the hurried rush but it wasn't and we did nothing wrong!! So yes, of course I was furious because how rude and beyond unprofessional of any employee to make their customers feel hurried and unwelcome!!!. I immediately left this store, empty handed and annoyed as all heck, which was very clearly written all over me. And even as I was exiting the Asian lady had the audacity to stare me down and say "byeee" in a rude/condescending tone! Long story short, I will NEVER go back to this CVS and I'll make sure to tell everyone I know as well to never go there either!! read more

If you want friendly prompt customer service, THIS IS NOT THAT STORE! And they do not care one bit

I was a regular here for drugstore items and prescriptions but my last visit was less than stellar. I dropped off a prescription in Jan, and the staff member that I left it with said it was on backorder and I would be placed on a waiting list. She didn't seem to inspire any confidence that I would receive it anytime soon. Fast forward 5 months and I have yet to receive my medication. I called yesterday and spoke to the pharmacy manager who verified I was on a list but there was no ETA date still! I asked her what I could do and she said she didn't know. When I mentioned I'll have to find another pharmacy to fill it, she almost seemed relieved that I wouldn't have to bother her again. Needless to say, I found a mom and pop pharmacy that carried the medicine in stock. read more

I was at the check out and manager Mary was very disrespectful and unprofessional. Very disappointed. I will never go back to this store read more

This is the worst CVS I've been to. My insurance now offers Teledoc where you can have a phone consult with a DR. You have to pick a pharmacy near you that is open 24/7. This CVS was the closest so I picked it if they prescribed any medication. The first time they called in a prescription and I went to pick it up, the pharmacist asked why I was prescribed it. When I foolishly told him he stated it was wrong and would not help. I guess he was also a DR. The 2nd time they treated me like I was bothering them. When I stated they charged me to much (I've taken this antibiotic before). They responded that it was the right amount. If I didn't have the money they would put it back. I later called my insurance and asked about the price. They hadn't received any info about paying for the medication. read more

Please be aware of this pharmacy. They have no clue what they are doing there. Three times I have had my vet call this pharmacy about a refill of a prescription for my dog and every time they tell her it's processed and will be ready to go and then nothing. I call later that day and the pharmacist say there is no record of the order or even the conversation. Long story short be careful of this pharmacy, either they are incompetent or they just don't care. Take your business somewhere else if you can. read more

I can't recommend CVS anywhere at this point. The pharmacies are all understaffed and overworked. The employees are tired and rude.

Pharmacy service is absolutely terrible. Very disappointed in how long they made me wait in the drive through. This location is no good. Probably better off going inside to ask read more

I am on vacation from Nyc and realized tonight that I forgot my prescription! This location is open 24 Hr, I called and and spoke to the pharmacist who was very professional and polite, and picked up my prescription within 30 minutes!!! The pharmacy technician was also very polite. read more

Horrible customer service. Employees don't care about online photo orders. The guy on the phone was rude rushed to get me off the phone. I had an online same day photo pick up. My pick up time goes by no email or call so I decide to call them. The guy who answered says your order won't be ready and he doesn't know when they will get printer paper could be weeks. I say what about my order it was same day pick up can you transfer to another location. He says he can't do it and I have to cancel and redo my special order all over again at other store. I had to ask him to cancel it which I don't even know If he did and now I have to find another location and redo the order online. Employee who answered was a complete jerk. read more

Not sure of this Pharmacy Technicians name but there is a pictured him below. He is so rude at night... I hate coming to this location when he is here. I came through the drive through to get a prescription filled, he took five minutes to come to the window. Gave him my prescription and he stated it ms going to be an additional 30 minute wait... so I parked my car, went inside thinking there were a lot of people inside waiting (BTW it's Oct 3rd at 11:50pm) got inside and no one was in there. Not sure why it was 30 minutes???? Then, I had questions about how to use the medication and him being the Pharmacist on duty stated... "Didn't they give you instructions at the hospital"??? What an ass hole!!! It's not my fault you are 87 years old and still have to work!!! If you don't like your job, QUIT!!! Ass wipe!!! read more

I love the actual store. The employees are always friendly and helpful, BUT THE PHARMACY IS TRASH!! I've only used them 2.5 times (.5 because I ended up just canceling my Rx and going to another Pharmacy) and both times they were busy. That's not the problem, the problem is the employees must be overwhelmed because they are both rude and very short with you. I would never ever ever refer anyone to this pharmacy, unless I really didn't like them. I probably have left about 5 Yelp reviews in my life and they were all because I received really good service. I think this is the first I've left because of abhorrent service. Fix it Jesus!! read more

Horrible slow, i was on the phone waiting forever to see if my prescription was read, only for them to tell me it wasn't ready when my and the drive thru was so slow people started leaving. Never again! read more

not open 24 hours. came for emergency formula at 4 am and its closedd. false advertising.

4 Stars for a CVS? Well yes to start off with because gone is the very small, very closed in, very cramped feeling space next to Ralph's they used to be in. Now they are in a BRAND NEW, much larger, stand alone building 0.2 miles away that is tall, more open and airy feeling! http://www.yelp.com/biz_photos/cvs-pharmacy-long-beach-12?select=W6HOy4zeALdMlSqMwGdh5Q#W6HOy4zeALdMlSqMwGdh5Q http://www.yelp.com/biz_photos/cvs-pharmacy-long-beach-12?select=W6HOy4zeALdMlSqMwGdh5Q#tAxhW6lRtEVwAt-eZ0f6hw There is a DRIVE-THRU for the pharmacy AND both the drive-thru AND the store itself are open 24-7!!! http://www.yelp.com/biz_photos/cvs-pharmacy-long-beach-12?select=W6HOy4zeALdMlSqMwGdh5Q#3y5l_syLmcAgN-l3UzuS5A http://www.yelp.com/biz_photos/cvs-pharmacy-long-beach-12?select=W6HOy4zeALdMlSqMwGdh5Q#pR5qHBuypdydcb5JasjwrA LOCATION: On Los Coyotes @ the Traffic Circle, right next to Hooman Toyota. Enter the parking lot via "Outer Traffic Circle" behind the CVS. PARKING: A large private lot, ONLY for this CVS. No more having to deal with the speed bumps and additional traffic from Ralphs, Chase bank, etc! It was not very busy so I was able to get in and out quickly. The staff was friendly and very excited / happy to be in the new location, which opened 3 weeks ago. read more

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Be aware the Pharmacy closes down for lunch at 12pm. This is the 3rd time I've gone to CVS to pick up a prescription only to find it closed and had to wait 30 minutes to come back. I hate this new policy! Why not stagger people's lunch breaks? read more

This is the worst CVS in LA don't come to this CVS if your life depends on in or if you need a prescription fulfillment for that day I dropped my prescription on 08/02/21 at 9:00 am I was told 1 to 2 hrs I came back 2 hours later nothing 4 hrs later nothing 6 hrs later they only had 1 ready by this time it's 3 pm I told the pharmacist that I would come tomorrow around 5:30 pm today 5:45 I got here and I was told that they are working on it 6:00 they are done I wish I could give them 0 stars read more

The store is pretty clean. They've got ample parking and all the necessities. I'd say maybe step it up a little bit with the customer service. I was trying to have a conversation with one of the employees but he didn't seem to want to chat. But otherwise not a bad place to shop. read more

Like many others complaining, I wish I could give zero Stars. In retrospect, I also wish I had checked the reviews first. Out of three times filling a simple monthly prescription this year (it's July) they have failed me three times. Terrible service! They have given me no recourse except to complain about this. Completely unacceptable! read more

Ordered some custom coffee mugs and I got a email saying they're ready for pickup. I do not live very close so I got to cvs around 30 minutes after the email was sent. I get there and only half were ready and I explain to her that I got an email saying they're ready and she says "it's a fairly new product so are system isn't updated" so I don't understand if they have my number why not call me saying it's not ready instead of making me waste my time and gas to go over there. I ordered a coffee mug at this cvs around 3-4 months ago and I had to call after waiting awhile and receiving no email for them to even start on the mug. They clearly do not know what they're doing and will use any excuse to make it not their fault. I ordered 6 mugs and the employee says it takes 5-10 minutes per each one, it was over 2 hours after I placed the order.. I don't mind waiting but I do mind going all the way over there for them not to be ready. For anyone doing pickup orders on the photo/gifts call before you go there even if you receive an email saying it's ready because it won't be ready!! read more

Possibly the worst pharmacy I have ever visited. I scheduled an appointment, arrived on time and the pharmacy tech wouldn't allow me to get the Covid 19 booster. I have had the first two, from Moderna, but she said she needed proof of other boosters for Covid. Ridiculous! If I could score CVS a zero, I would do so. read more

This is hands down the worst CVS Pharmacy I've been to! I've gone over the last 3 WEEKS trying to get my Medicine and they keep saying that they are out and every time I come back they keep telling me the same exact thing as if they don't get resupplied. What made me mad the most was when I finally went they said they finally had it but then they call me an hour later to tell me they actually don't have it which is completely unprofessional to tell a patient. So I get a text stating they placed my order but I didn't hear back for a few days to press the issue and the workers didn't even seem to care or the bit slightest fazed by the troubles I have gone through. Definitely avoid at ALL COSTS! read more

I go to CVS for most things and was excited to learn that CVS can provide birth control. Called to speak to pharmacist about birth control and came in. System was down so pharmacist said she would give me a call the following day since she did not know when the system would be back up. Called the following day since the pharmacist did not call me back to be told she has left for the day and will not be back until Monday. I asked the attendant at the pharmacy if they knew what other cvs stores offer the service or if they could find out and I was hung up on. Unreliable pharmacy and it's really sad how in accommodating a pharmacy that should be there to help people was. I hope not all CVS's in this area have this type of service. I hope they do not have patients with more emergency needs to be hung up on. read more

This is the worst pharmacy ever!!! Working for a doctor's office, I've called many CVS pharmacy before but never have I waited for an hour before and still no answer. Voicemail is full so I can't leave prescription information. I honestly don't have time to sit on the phone for an hour when I have patients to take care of. read more

Normally I am a generous reviewer and will not leave poor reviews. My past experiences with CVS pharmacy were great and I am even their paid extra care service customer. That being said , my experiences with the customer service at the Los Coyotes location of Long Beach is really poor. I live very close by and this has been my nearest CVS location, every single time I have visited the store my experience has been really bad . The single person at the register is a young man who is extremely rude and unhelpful. He never greets or communicates with his customer to see if they found everything alright. He gives preferential treatment to people and his communication is very off putting, unwelcome and he seems to concentrate his efforts to a specific group of people. This is totally against what Long Beach or CVS stands for .In addition, for the items that need assistance such as toothbrush heads or shaving sets or medicine in the locked cabinets, you will have to wait nothing short of 20 minutes to get help ( this , despite of you approaching the front desk). The place is understaffed and poorly managed. I have had enough of this location and I am taking my business elsewhere. read more

Pharmacy never answers the phone... ever. I've been on hold for ten minutes and this is my second time calling, because I thought after the first five minute wait there was something wrong with the phone. This second time calling after about seven minutes a person answered the phone only to say there are customers before you then put me back on hold without waiting for an answer. Either they are crazy understaffed or just not very good at their jobs. I never write bad reviews, but I've been on hold so long I have all this time on my hands. Update... I've been on the phone 15 mins and am giving up read more

Long waits and poor customer service in the pharmacy. Privacy is not a priority in the pharmacy department. Associates indiscreetly read prescription and insurance information aloud. read more

CVS Pharmacy - Drugstores Near Me - Long Beach, California

We stopped by late one evening as it was the only 24 hour pharmacy in the area, and although it was a late hour the pharmacist was friendly - and didn't mind helping us compare national brand and store brand behind the counter allergy medicine. The rest of the store is spacious and kept very clean. The pharmacy drive thru is also kept open in the evening which is awesome! read more

I'd put no stars if possible. Came in with severe pain. Only one there. The pharmacy lady Imelda had me get back in line when my medicine was in her hand so she can help the next ppl. There is no system with them! Poor customer service. read more

Like all pharmacists, they are slow as molasses and take forever just to fetch your Rx that is already ready for PICK UP. Horrible pharmacy staff. At least three times they filled my Rx incorrectly, with the wrong birth control pill (different drugs, not a simple generic) and they tried to argue with me over the phone why it was the same. I had to get my doctor's office involved in having them reissue the Rx (which had been submitted correctly). Their drivethrough sucks. There are two lanes, but it's not clear that you can only go through the first lane if you're using the pharmacy. Then, you may have the misfortune of being stuck behind someone who literally just dropped an Rx off and is waiting in the drive through while it's filled. Horrible policy that they don't ask the driver to drive around and come back later. Finally, if you're gunshy about the drivethrough as I was after my experience, you may be just as screwed going inside. I was inside behind 2 people at the pickup line, and even though I was waiting for 20 minutes until those people had been helped, a drive through customer who had just pulled up was helped before I was. I've had like two easy pickups out of dozens here. At this point I've had enough and am transferring my simple Rx to somewhere else. read more

nothing like being profiled just because i'm sick and cold and wearing sweats and a sweatshirt and hat!! yesterday i go to cvs like i do 2-3 times a week to get my prescriptions or what nots and i'm dressed warm and cozy and not even in the store two minutes and i hear all cvs staff please start checking all isles. within seconds loss prevention following me and watching me, like i'm not stupid. highly insulted!!! i will no longer shop at any cvs stores or have my prescriptions filled there or any of my family. how dare you cvs and your employees! i'm beyond upset and offended. even the pharmacy tech was shocked as she knows me, crazy!! read more