With all the people they have back in that pharmacy you would think service would be better than…read morewhat it is, they have that I don't give a dam attitude knowing some people come in there not feeling well they will drag azz filling presciptions with about 6 techs back there. Every time I go there someone is always at the counter complaining about their prescription. They are good for texting for prescription pickup, then you get home they texting you that same day for pickup then they be rude on top of that.

The customer service at this location is abysmal. I am likely filling my last prescription here…read more Over the past 3-4 years, it is hit or miss if they have medication you need on hand. It is hit or miss if they will have your prescription filled after CVS sends a text stating your prescription is ready for pick up. I am not talking anything extravagant, it can be vitamin or pain pills. They are often flippant in their responses with little to no regard for the customers medical need. My doctors have had to call multiple times to get my prescription filled. Explanations have ranged from a safe that could not be unlocked for days to trucks not delivering medication for days. Today, i was told the truck did not deliver the medication. There have been several times I have been told my presecription was not ready by staff and the pharmacist intervened, handing them my medication from the lettered bin. I understand different cultures have varying ideas of what decent customer service is however, CVS should train their employees and ensure they meet CVS standards. Previous pharmacists have tried to improve the customer experience, but they soon left. This is a convenient CVS with a drive-thru which probably helps retain disappointed customers. After my prescription is filled, I will find a new location or a new company. I now have a better understanding as to why Amazon and Walmart are successful in this industry. Good luck if you try this location. Be sure to pack plenty of patience and I hope you get your meds on your first visit. Update on 8/10/2025: Received text from CVS to pick up script and gave them a couple of days to actually fill it. Arrived to the drive-thru today, 20 minutes before the pharmacy closed. The gate was pulled down though the lights were on. After several minutes of waiting, a female voice said the drive-thru was closed and that I had to come inside to the pharmacy. I went inside and paid for my prescription. I asked if the syringes were included/in the bag. I was told no. I then showed my prescription to the cashier which reads, "Inject 1 mL into muscle" and asked where the syringes are that I needed for this prescription. The cashier asked a woman in the pharmacy and came back to the cash register and rang up a bag of syringes. I sent pictures to a medical doctor to confirm the syringes were the incorrect type because the bag of syringes was marked for subcutaneous injection of insulin. The doctor was appalled, stating that pharmacy personnel should be able to get the correct syringe and if not, they should have asked the pharmacist. So I will return them to a different CVS pharmacy tomorrow with the hope of getting the correct syringes. Tomorrow will be the 3rd trip to CVS to get what is needed for one prescription. Avoid the pharmacy at 8601 Martin Luther King Jr Hwy, Lanham, MD 20706 at all cost. The concerns go far beyond exceptionally poor customer service. Go to a company or different CVS thay values their customer and has general concern for their health. The personnel at this location are not "customer obsessed" nor are they "committed to help people on their path to better health" as the CVS website suggests.

What a fun CVS! In Crystal City, this location is on a street with many restaurants, cafes, and the…read moreAlamo Drafthouse. The store itself is spacious and sells groceries, toys, and more. The pharmacy is in the back with a little waiting area with seats.

Please disregard the previous review - the pharmacist and the pharm techs that were here a few…read moremonths ago seem to have all left, and the newer staff are just atrocious - Super lazy, extremely slow, and has no sense of urgency. When there is a line, there's not even an acknowledgement and/or they just shuffle their feet, taking their dandy time to get to the register. Just poor, trashy service. +awful staff +trash service

I had previously been frustrated during Covid by the service at Kalorama Pharmacy. But I think it…read morewas a trying time for everyone, and so I went back there. I was very pleasantly surprised by the attention and service afforded. Reviews should be updated when things change. My experience changed, and so has my review.

I just called this pharmacy to inquire about my scripts being transferred from Cary Rx to them…read more First of all, I don't like this pharmacy because they are very unprofessional, this woman I spoke to was very rude and did not give me a chance to explain my situation, someone told me last week from there that my scripts would automatically be transferred there on last Friday. I tried to prevent this by informing Cary to send my scripts to capsule pharmacy on last Wednesday, but they did not. I did not find out that Cary was closing until a day before, so I found CAPSULE pharmacy that same day. Come to find out my scripts haven't even been sent to KALORAMA according to the person I spoke to. I had a negative experience with these people years ago so this is the last place I wanted my scripts to go. They have not changed.

Very knowledgeable pharmacist. Calls to see If I need my refills. Takes lots of insurances. Very…read morefriendly and helpful.

From the owner: Welcome to your neighborhood pharmacy. - Personal friendly…read moreand fast service. - Full service pharmacy - Easy prescription transfer, accept most insurance - 10% discount for seniors on OTC products We are in your neighborhood, come visit us or call for more information

I visited the CVS at The Wharf on September 22 and 29 to grab a few items for my hotel stay. While…read morethe location is convenient, especially if you're staying nearby and need quick essentials, there are some things worth noting. Pros: * Great location for travelers and locals in need of last-minute items. * Open late and within walking distance of hotels, restaurants, and the waterfront. Cons: * The store is often busy and disorganized. Shelves are not front-faced, and items can feel scattered. * The checkout process is chaotic. While self-checkout is available, most customers avoid it, and there's usually only one cashier, which slows everything down. * Prices are high, but that's expected in tourist-heavy areas. Still, it would be nice to see more effort in store presentation and customer flow. Final Thoughts: If you need something quickly and you're in the area, this CVS will do the job. Just adjust your expectations--you'll likely wait in line, pay a bit more, and find things slightly out of place. I recommend it only because there aren't many other options nearby.

This is a convenient location on The Wharf and you never quite know the situation you're in for…read more Sometimes it's incredibly busy and crammed with people. Other times it's not. I usually find what I'm looking for here -- this recent visit I was surprised to find what I came for -- a swiffer mop. But almost every single time there's an issue with the self checkout machines. This time one machine was out of service and one was being serviced.

Your standard CVS experience. Easy in and out. They actually have an employee dedicated to…read morewatching the self checkout here, so they must have lp problems.

It's a CVS. In this part of town it's convenient and a little cheaper than hotel beverages (why I…read morewent). Clean and well stocked, no complaints... for a CVS or convenience store.

The process for refilling a prescription is seamless. The staff is knowledgeable, professional and…read moreextremely helpful. All pharmacies should look to this model of efficiency.

I had a sensitive question and got a really helpful and thorough answer, even though it was clear I…read morewas not going to be a customer. Five stars.

Oh my goodness! The folks here were so nice and helpful! I cannot recommend them highly enough!read more

This is the quintessential local neighborhood pharmacy with people who remember your name! It's…read moresmall. It's NOT CVS (not a bad thing).

This place is wonderful. Our prescriptions are always ready and the staff are incredibly helpful.read more

not sure why this place has such a low rating...I've had a great experience here. they always fill…read moremy prescriptions in a timely manner and I've never had any mistakes. I also like that they text when your prescription is ready, which is not always option at a small local pharmacy. The staff are polite and best off all I've literally never had to wait for even one person ahead of me when I pick up my prescription. they have a decent selection of drugstore products too--most items they have one name brand option and one budget option. in contrast to this place, the walgreens down the street frequently failed to fill my prescription in time, never picked up the phone, and usually had a line at the pharmacy counter. very glad I switched to this pharmacy!