Pretty great pharmacy experiences overall, with helpful, patient and efficient staff in general. I'm usually in and out with prescriptions in a few minutes. Not five stars because the pharmacy closes for lunch from 1:30-2, and they tend to send vaccine appointments to the secret hiding place and forget about them. Very happy they're in Imperial Beach with an easy location and close parking! read more

I tried this pharmacy first after moving to IB. The afternoon that the prescriptions were sent from my doctor, I received a text from the pharmacy saying there was a problem with one of my prescriptions. No explanation as to what the problem was. So I called the pharmacy and got an answering machine stating that would need to leave a message and pharmacy staff would call me in an hour. Annoying as hell. read more

We went because it's listed as 24/7 and a kid was sick. It was closed with a makeshift paper saying sorry we're closed right next to the store hours saying it was open read more

If you have to be late somewhere come here first. Their lines take forever and they never have enough cashiers. You'll leave this place frustrated more often than not. Just a consistently slow check out line. I think it's a system issue. Employees are good. Idk what it is. The lines are just always slow read more

Want to give a huge shoutout to Sylvia. Stopped by this evening on the way home to pick up nail supplies and as soon as I entered the door, a loud "Welcome In" was greeted by a very busy Sylvia who was the only check out cashier with a line of about 15 people. She just didn't skip a beat. She caught every customer coming in and going out with a welcome and have a great day greeting. And then she was so courteous, friendly, and professional at check out. What an excellent service from Sylvia!!! Store was clean and organized. read more

I appreciate that this CVS is here in Imperial Beach. They're always kind and helpful. When I look through the one star reviews, I can't help but notice that the people that give these low reviews tend to give low reviews to a large percentage of people they review. I saw one person had given 80 reviews and only 1 of those a compliment. Therein lies the problem. Bad attitude people that any business is unfortunate to have them enter their doors. read more

Went in to buy batteries, asked to use the bathroom. The lady couldn't give us any explanation as to why they were locked when we asked and proceeded to throw a hissy fit and be extremely childish and rude as she went to unlock it so I left because I'd rather have an accident than be treated like that by an employee (Rosy). read more

CVS Pharmacy - Drugstores Near Me - Imperial Beach, California

The Pharmacy doesn't listen to Veteran patients. According to the Veterans Affairs website, The CVS here in IB is an in network Pharmacy and there should be no copay. But when you hand them your VA Medical ID card, they say they don't accept it. The VA website says I don't have to pay a copay but I got charged $5 because they used my tricare retired insurance and not VA. I also printed out the instructions for the pharmacist to ensure billing will go through and they didn't even want to see it. I feel like this place can do better. I attached photos of the VA website and the instruction sheets so maybe someone can take a second to follow up and make sure that Vets are getting the services they earned. You're probably losing a lot of business to local competitors because you don't know how to bill the VA. I won't come back if I am getting charged a copay and the VA says I shouldn't pay one. If I'm wrong, prove it. read more

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Seems like a newer building and it's very clean inside and out. Nice wide parking spaces (very important for the anti-door-ding crowd. Well stocked with easy to navigate aisles. Friendly helpful clerks. I also like how it's easy to see what is on sale with the labels they use. It's always a bonus when you can get inside, grab what you need, and check out using very little time. Because of course our time is valuable and we need it to do those other important tasks like surfing the web and responding to the wants and needs of all our electronic gadgets. So you see, in an indirect way, CVS helps us be the best tech gear servants we can be. If you happen to find yourself way down here along the coast and in need of something you ran out of or forgot to bring with you, this is a good stop. read more

CVS Pharmacy - Drugstores Near Me - Imperial Beach, California

I can always count on CVS to be open and have flowers and roses for Valentines Day! I snuck out of the house to pick up the flowers at midnight. She'll see it at 5am when she gets ready for work! Thanks again CVS! I'll be back next year. Same time! read more

CVS Pharmacy - Thank You CVS for your 24 hour business and fine arrangement of flowers/roses!_! - Drugstores Near Me - Imperial Beach, California

Store has a sign that literysays open 24/7 yet at 12 they have the gate locked and employees visibly in there stocking pretending not to see that there's about 3 others trying to come in. I don't know if they've changed their hours but there's signs all over the store that say 24/7 and they have the door closed read more

CVS Pharmacy - Knocked on the door to ask the employee a question he just came to the door and walked away - Drugstores Near Me - Imperial Beach, California

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Kids were sick and congested which meant no sleep and to my surprise no one is open 24 hours anymore or so I thought until I found CVS. The pricing was good, the staff was friendly and helpful and even at 1AM the store was clean read more

Stopped by on our way to the beach. What a nice surprise to find a well stocked well managed store like this. They actually have items that I have searching for at our local CVS so I bought them here. We needed a gift card and they have hundreds of choices. We asked for help and received perfect customer service from an employee. The check-out was fast and very friendly. Looks like moral is up here, which is pretty good and makes us want to shop here more often. I will remember this and come back again soon. They deserve 5 solid stars. read more

CVS Pharmacy - Great place forlast minute gift cards and card's - Drugstores Near Me - Imperial Beach, California

This store is advertised as 24 hours on the website and Google GPS. The sign with store hours on the outside reads 24 hours, one neon sign is lit up, one 3ft by 3ft lighted sign is lit up that reads 24 hours, and a large window sticker of at least 3 ft by 4ft reads 24 hours. Yet, a night employee has placed a printed out sign in the window, on more than one occasion that reads "Store Closed," including right now. It is 4:am - This is a huge issue. I'm sitting here having an allergic reaction, and need Benadryl! If the store refuses to open when advertised - what does corporate plan on doing about it? I don't know the store number, but the address is 800 Palm Ave, Imperial Beach California. This is NOT Okay!! I can see an employee in there. Are they just refusing to open up and do their job? This is false advertising and it is illegal! read more

CVS Pharmacy - Reads, Store Closed. - Drugstores Near Me - Imperial Beach, California

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I just love Jackie. She always remembers my name. She is always trying to assist all the customers efficiently and as quick as she can. This store is short staffed, but no matter how busy she goes above and beyond to give everyone quality care. She is always smiling and takes a lot of pride in her work. She has helped me out tremendously. Thank You Jackie for your dedication to customer service. read more

Lied about the hours! Not 24 hours at all need to change the store hours of the employees are going to leave whenever!

This is just a heads up for those who are wanting to pick up their prescriptions through the drive thru at this specific location. Currently they are not allowing you to pick up your prescription through the drive thru (only for Covid-19 testing). I found this frustrating especially for those who want to limit exposure during this uncertain time. I'm sorry but the lines for getting your prescription can be long inside this particular CVS and to risk exposure when you have the option to use drive thru doesn't make sense to turn people away. For the time being, you can have your items shipped or use another CVS. read more

I rode my bicycle from Coronado Island to Imperial Beach and it was Hot, so I needed some Gatorade Stat! Found this CVS and they were able to help out. Even better, turns out they had these hard to find Gatorade Sport Bottles with the Orange Twist Top. I could not find them anywhere in LA or OC. They had them here!! They are the best! Locked my bike to the fence in front of the door because they do not have a bike rack. Other customers with bikes just walked them inside the store with no complaints. Used the bathroom--it was OK, better than the beach or park bathrooms, but not like home. Check out clerk was this angry old woman who when I offered my CVS card number for the purchase responded, "I don't need it, I will use the house card." Whatever...When I asked her for a receipt, she angrily pulled the whole register roll and gave me multiple receipts from the last 10 customers. Whatever...I was have such a nice day riding I was not going to let her bother me. I actually felt bad for her, having to work, when she should be traveling the world in retirement like everyone else does. LOL I hung out on the patio with my Gatorade overlooking the parking lot for about 20 minutes relaxing and talking to some locals. It was my first time in Imperial Beach so I was trying to get a sense of the town. The neighborhood looks like crap--parts of it scary when I was alone on my bike. But the people coming to the CVS looked okay. Some even talked with me--which is more than people in Los Angeles at a CVS would do. Good CVS to refuel and defuel on a ride from Coronado Island. I would definitely come back. read more

CVS Pharmacy - Resting at the CVS after my bike ride from Coronado. - Drugstores Near Me - Imperial Beach, California

WORST CVS EVER!!!!! I've gone multiple times asking if my photos have been ready. Its been over 2 weeks since i sent them in and everytime i go the workers are always so rude to me !!!! they just keep saying they dont know where my photos are and theres nothing they can do about. Worst employees ever they hate their job and it shows..... read more

Top notch professional staff. They are very patient in dealing with some demanding customers! I have gone to this store for several vaccinations. It makes for convenient, accessible health care with no appointment necessary. The team here works well together. They have a sense of humor. They seem to genuinely care about service; & helping people with insurance issues etc. I have seen some rude customers here for sure. People who start barking questions at the staff while they are processing prescriptions & helping other people who had already been waiting there. The barking customers effectively want "cuts" in line & instant gratification to whatever their issue is. This staff goes with the flow while honoring the patient customers. Kudos to them for their sane tolerance of rudeness. read more

This is seriously the worst pharmacy I have ever interacted with. They are rude, condescending, and never answer their phone. They are extremely difficult to work with and have caused me so much trouble over simple prescriptions. The staff is not helpful at all and will always resort to "call your doctor" before they attempt to do anything for you. I have never had a problem with CVS before coming here. Avoid this place at all costs. read more

My interaction with a worker here was nice enough. This review is for their lack of communication about pharmacy hours. If you need to pick up a prescription make sure you look for pharmacy hours specifically and not store hours. For me, finding these hours was not easy. For something as important as prescriptions, these hours need to be communicated clearly and loudly. read more

We had a great visit and the staff was amazing. They were out of many products but we were able to get what we needed.

I love this store for the employees. YANNA is a Rock Star. She's fast and efficient as a cashier. She will help you find an item if you need help. She is always smiling and is very friendly to all the guests as you walk in she will always welcome you with a smile. Thank you for always taking great care of me and for making sure that I always have the best experience in the store. read more

This is hands down the best and largest CVS that I've been too. They have a much larger selection of health & beauty products in comparison to others, and they have many self-checkout registers, making it easy for you to head in and out to go enjoy the beach! If you're not a fan of self-checkout, you might not dig it, as it seems to be their main operations of checking out. I'm sure attendants are indeed available to assist you at a normal register upon request. It was my first time using the CVS Mobile app to pick up photos and Isaac was a big help! You'll get good service here. It's also cool that they're open 24 hours. read more

Went here for a COVID-19 test. 9 days- yeah you read that right, NINE DAYS- later and still have no received any results. Do not, I repeat, do not go here for testing if you actually want your results. What a total joke. read more

The CVS team is always friendly. They are quick to help in any way they can. We go to CVS quite frequently.

Egregious fail. Took my money, failed to deliver, offered no recourse. I had a flight to Honolulu on 21Nov. Hawaii requires a COVID test within 72hrs. of flying. CVS promise travel testing within 1-2 days for Hawaii for $139. I made the appointment for Wednesday afternoon calculating the earliest possible appointment time to give the most lead time to ensure results were back in time to be uploaded for my flight. The appointment application specifically categorized my test as being for a Hawaii flight so CVS knew the 72hr requirement. After administering the test, the nurse said "2-3 days." I said three days wouldn't work since I have to receive the results and upload them to Hawaii before flying; a turnaround of little bit less than 72hrs is required. She assured me I'd have them. Friday afternoon and there were still no results. I went to the pharmacy and got a shrug and a phone number. Suddenly CVS was saying "not our responsibility." The phone number was for an endless loop of voice machines that would eventually hang up on you after offering no information of value. There was never an option to speak to a human. Fortunately by Friday afternoon I realized that CVS was running a sham and shelled out another $190 for a test with Carbon Health near the San Diego airport. Carbon delivered the results the next morning and I made my flight. That's how pros do it. The CVS test results came in on Monday morning, five days after the test and two days after my flight. This was a criminal fail. They took my money for a travel test, failed to deliver within the known required timelines, and offered no recourse. Outright corporate theft. Their business model is to rip off customers. read more

I had my cards stole over night Thursday and the person came to this cvs and somehow bought gift cards of $270. They're supposed to ask for ID so I don't understand how the cashier let them use my card. Should check over night staff from 6/7-6/8 read more

Nobody answers the phone, was on hold for 30 minutes and nothing. Went to the store to pick up prescription and asked about the phone and was told they don't answer because they're busy, it was the most empty I had seen it so how is it that they can't answer read more

There used to be some really great people working this location. They were efficient, very capable and friendly. I don't know if it's the new people they are hiring, or lack of effective training, but the service and experience has gone from friendly neighborhood store, to the same experience you get at the DMV. If that's not direct enough.. then let me explain, "you suck". Have a nice day. read more

This review is for the Pharmacy and their staff! Specifically the date 4-13-2023 around 6pm i went in for a prescription i got from urgent care down the street The ETA of it being ready was a little after 8pm but i was in so much pain and far from where i live, i couldn't sit in my car for that long. i decided to go inside to see if there was any way they might be able to fill it sooner and i was okay with waiting in line as well (they had about 10 ppl in line) The gentleman at drop off let me know he'd do his best to have it filled the next 20 min and i got in line. It was apparent they were understaffed but they didn't let that affect their service to every person there. This gentleman that helped me that day and the wonderful (blonde) lady that was helping check people out at the computer made this experience a good one especially when i was in so much pain and discomfort. I wish the CVS was closer to my house just for the staff service! read more

I came in and dropped the persciption form off at approx. 345pm the woman said it would be about an hour. I said I would come back and pick it up this evening and asked when the drive through closed she said when it is dark. I came back at 630pm and drive through was closed (NOT DARK) So I went inside waited in line and she said my prescriptions were not ready and that it would still be a bit. I am having lumbar sciatica issues walking and standing more than I have to is pretty uncomfortable right now. Just be prepared when going to this pharmacy, call ahead of time very slow process. read more

This is a cool store. The management is nice and they usually keep the shelves well stocked. I will say that lines tend to form at night and I don't like that they removed the self check out registers so wait time sucks occasionally. read more

Run!!! Run to a different pharmacy!!! I urge you! The pharmacy customer service is horrible! They have lost my insurance information time and again. Once you wait in line to get your prescription 20-30 minutes cuz they are incredibly slow. To find out once again they lost your insurance information and ask you to go sit down so they can verify it which will take another 30-60 minutes, because they lost the money information. This happens all the time. No sense of urgency by pharmacy employees, it seems like they don't want you there bothering them. I urge you to find another pharmacy read more

I would give a BIG FAT 0 stars if it was allowed me to do so! Been in the pharmacy for well over an hour and a half to finally get called, to see they packed the WRONG MEDICATION, YES WRONG MEDICATION! They are so slow, all the girls are just interested in giggling around the only man working in the back, made mistake after mistake, without even being apologetic! RUNNNN DO NOT FILL MEDICATION HERE! read more

Neil, Rosa, the 2 Jessica's, Tracy, Isaac, and that other guy manager (sorry, I don't know your name YET, but when I do, I will add it on here.) So I have been here enough times to name the majority of the staff. I have the pleasure of saying that they are all super nice and helpful. I think I may spend too much time here, and yes, sometimes it's a little overpriced; but the shelves are always fully stocked, the aisles are always clean, and the people I listed above are always ready to help. Extra bucks are actually a good reason to keep me coming back. :-) read more

Jessica youre rude. I went to pick up a money gram and I said, " I have the reference number for you, if it makes it easier." This heffa says, "wait a minute, Hold up, ill let you know when im ready for it!" With attitude. No, heffa im a customer not one of your friends How about "Sure, thats helpful, my system is pulling up the info" or " yes, please hold." Smh Other than that, the store is clean and everyone else is friendly read more

I like this CVS location. It's clean & you can find a lot of things on sale. You must have a CVS card to get the items on sale. I like to pick up snacks & drinks from here. Customer service is great. The guy that works up front greets everyone coming in. He was helpful all around. They even had toys on sale & holiday stuff. read more

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They let me suffer all day with a migraine while I waited for them to fill my migraine prescription. I went to the store after 6 hours and waited in line for 20 minutes with my head pounding. When I got to the front they had no answers for me and sent me to the drop off line. If they don't have the capacity to fill a prescription, why wouldn't they send you to another pharmacy instead of leaving you suffering for hours. read more