I used CVS.com to try and get a digital photo printed, and everything went wrong. I uploaded and processed the print order via CVS.com and selected the CVS on York Blvd (4414 York Blvd, Los Angeles, CA 90041) for pick up. I received a confirmation email that the order was received and that it would be ready in about an hour and then no further communication. I went to the store a couple of hours later to pick up the photo and was told when I got there that the printers were broken and that I needed to reorder for pick up at another store. Would have been nice to get an email saying the order was not going to be processed! So then I went back online to CVS.com and reordered the same thing for pick up at CVS at 1122 E Broadway in Glendale. I received a confirmation email that it would be ready in about an hour. Then an hour later I received an email that the order was ready for pick up. Note, this order consisted of just one single 4x6 print. I drove to the store and when I got there they told me they did not have the print ready. Then the clerk fiddled around with the computer and told me that the order was in the system and that it was behind other orders and wouldn't be printed for another hour or so. This turned out to be a lie, as confirmed by a different clerk later, and only served to waste my time further. My order was not in their system at all. The second clerk (after the first one's shift ended and she left) advised that I use a USB drive and print it on demand using their other machines. So I went to my car and copied the image off my laptop and onto a USB drive and brought it back in. Put it into 3 different computers and none of them could read the drive. Then he suggested putting it on my phone and try that, but the computer couldn't read images of my iPhone (that approach seems to only work for Android). Then I found a different USB drive and tried the whole process over again with the same result. Then I tethered my laptop wifi to my phone and uploaded the order once again to CVS.com to see if they could get the order that way again. I waited another 10 minutes and the order never arrived in their system. At that point, I'd wasted another hour with these people, was extremely frustrated and fed up. I tried every possible way to use their service, but was an utter failure. I would never use CVS again for photo services. Their Kodak equipment is super obsolete and the clerk basically told me the company doesn't care and will not upgrade or fix problems, because even though it doesn't always work, sometimes it does. And for CVS, apparently, that's good enough! read more

Sadly, this CVS is just that...sad. I'm not surprised that my experiences have mirrored the other reviewers. Slow lines, slow service, etc. Even though I live very close, I always plan my "five minute" trips to pick up my prescriptions or some other random items to take at least forty five minutes or more. I would've given this CVS one star if it was located more than four blocks away. The CVS on San Fernando is a little bit better. read more

i cant say i enjoy shopping at CVS. the lines are always long, and their prices are high. aside from the wait, the actual pharmacy was on point. understandably they deal with people that dont speak english or good english all day long. but i havent had a problem yet, and they are always so nice to me when im there. i never get good customer service at retail pharmacies. damn the prices! this location is always stocked up with everything i need, but it seems so much more expensive... because it is. i usually buy girl stuff when its on sale, which has been quite a few things recently, so at least i save that way. and i love how they carry salon products... but you do pay a high price for it. its a convenience store, what can you do? just be selective with what you purchase and do all your major shopping at walmart (and become one more bargain hunter that hurts the economy. dammit, walmart.) read more

Cvs is suppose to be a convenient store, yet every time i go things are hard to fine, they dont have it or i do not purchase it because the line is way too long. I spend 10 min in line for one item and decided to leave and head to target instead. read more

Not my fave CVS, the one we usually end up going to. They're not all too coupon-savvy, but I haven't had any problems. Wish it was a little bit more well-stocked, cleaner and friendlier. Parking is never an issue though. read more

This place is run down, nothing is ever stocked - it always looks trashed. The line is always huge and there has never been more then 1-2 registers open, at most. Its ridiculous. About 50% of the employees are rude as hell, even though I am always friendly to retail employees (I was one myself!). read more

I just started coming to this pharmacy, and I can't understand why everyone is giving it such awful ratings. Sure, some of the pharmacists/technicians aren't the nicest people in the world, but I would be pretty crabby too if I had to deal with complaining sick people all day. read more

This afternoon, I waited in line for 20-minutes with one other customer, while Tahnvir, the manager, and one of the clerks very, very slowly worked with two other customers. As we waited and waited, one of the customers at the register eventually went back for more items. As my wife was sitting in the hot sun in the parking lot, I finally asked Tahnvir if there wasn't another cashier......which was immediately nixed by the manager. Despite the high quality service in the pharmacy, the service at the front register stinks. read more

Received a $10 coupon with the 10' receipt. Went in to redeem it and they wouldn't except it. CVS and management should have a better method to honor what they've distributed to their customers. Disappointed with their service. read more

This is the worst CVS Store by far. I will never go back into this place again. The cashiers were slow, I waited forever, and the cashier helping me was no help at all. I should have listened to the other Yelpers but I took a chance instead. I learned my lesson. read more

This one girl over the phone was super rude to me ew. But the pharmacist was really nice and helpful.

30Min line and no employees present at the wrap stand. Add the fact like they're doing us a favor and that sums up this location.

The worst customer service out of any CVS I've been to. They only have 1 person at the pharmacy and it's not unusual to wait 20 minutes in line. Poorly managed and rude customer service. read more

I need to revise my low review left about 30 min ago. I said the parking was horrible and it was when I tried to park. I was in the store for about 30 min, I got good service and my rx was filled in about 5 min. When I came out to my car there were plenty of parking spaces. I think the Tae Kwa Do center is the cause of the congestion. I'm guessing their class ended around 2 pm and everyone left and there are now plenty of spaces. I think there are times during the day when the lot is packed. Timing is everything here. read more

This pharmacy doesn't deserve the 1 star. That said, you better know your medications well since they make many errors. For example, one RX I picked up had 2 different doses of the same medication in the bottle. When I returned it they had the nerve to ask me "did you mix up 2 bottles of pills?" Really? No, I'm smarted than your pharmacist and at least I know the difference between a 20 mg pill and a 10 mg pill thank you very much. Another time the pharmacist herself was speaking so loudly across the room to a customer discussing her medication/private information (violating HIPPA laws) it was decidedly embarrassing to witness. Is this place for real? Lines can be awful. I have waited up to at least 1/2 hour to get a medication. And for just ONE RX (which was a common antibiotic) I had to go in THREE DIFFERENT DAY AND WAIT 1/2 HOUR EACH TIME TO GET THE WHOLE THING!!!!!! Who friggin does that? I could give more stories, but who wants to hear more about the WORST pharmacy? There are 2 ladies there who are super nice (I'm a regular here until I switch to someplace professional)--the Indian lady, and the tiny Armenian young lady. Mary, on the other hand, is very unfriendly, acts like you are ruining her day, and has actually helped customers behind me (while she made me wait) who were Armenian like she is (I am obviously not Armenian). She has NO idea of what customer service is unless you are her nationality then she is very nice. Just today I went in and she was nice sweet and helpful to someone (again, Armenian) in front of me and then when I came along and said "hi!" she just looked at me as if to say "you again"? She barely answered my questions and tried to rush me off the counter. As usual she doesn't want to explain or help out and even once said CVS doesn't give out the large CVS cards anymore. How stupid does she think I am? Mary is beyond rude and clearly prejudiced against at least some caucasians. If CVS cared about their professionalism someone would be monitoring these awful reviews and bettering their relationship with the community. It's time I took my frequent business elsewhere. read more

Worst pharmacy ever I had a procedure done and had a prescription for five pills they told me it's going to take over two hours ridiculous

Would give zero stars if I could. Called pharmacy and put on hold for....wait for it....40 minutes!!!!! This is unconscionable!!!! And like all other reviews, no customer service, too long of lines, etc. CVS....read your reviews and make the changes needed. I don't think the company wants this reputation, especially when these fixes are simple. read more

I don't know what it is about this location, but it ALWAYS has the longest line and never more than 2 registers open. More often than not, I always find myself walking right back out the door. read more

Very unprofessional stuff, I had to buy medication for my stomach. But they told me it's too soon for my refill and they need the doctor to call them, I explained them that I can't wait and I have to go but I had to wait there for one hour until they called the doctor to verifying. read more

Update on this CVS. They got rid of the bad apple employees several months ago and I returned and started doing business with them again. It is now a decent place to buy your medicines. Very helpful pharmacist etc. read more

I've been going to this CVS since it opened and have always been happy with the service, both in the retail area, and especially the pharmacy. The pharmacists, Angela and Elizabeth, are top-notch and are supported by an excellent, friendly staff, especially Silva. Never had to wait more than 20 minutes to get a prescription filled. Granted, sometimes the retail check out lines are long, but they move and the wait isn't as long as one would perceive. This is my "go-to" drug store. read more

I had to return a seasonal item because it did not work .but they did not let me return or exchange the item. the manager was very mean and she does not listen to us and she keeps on saying that we cant return it and since it was broken and they did not let me return of exchange it. I lost the money i used to pay for the broken product i am unhappy about there customer serves read more

a pretty standard CVS. the pharmacy is pretty quick with your prescriptions and i've found that if you have like one thing you want to buy they'll ring you up there which is nice because yhea, the normal checkout line is usually mindbogglingly long. i don't know if they'd ring you up if you had a giant cart full of stuff though, you might want to ask them. it also shares a lot with 8th wonder spa which has been having a lot of groupons lately so you could go there to kill some time if your prescription or whatever is taking a while. read more

I played CALottery this morning at about 8am and I won $$$. I approached the Sales Clerk on duty to claim my prize, she checked the winning cards that I gave her. She printed the cash receipt and told me that they don't have enough money in the cash register. I was told to go back a couple of hours. I came back at 11am and told me again to go back later because they don't have enough cash. This is unfair, I need my money. In the first place why they printed a cash receipt if they don't have cash???? This is absolutely unacceptable! Very poor customer service in this particular store... read more

Very dirty ladies' rest room! What a shame for a drug store! Dirty floors, no toilet paper, no paper seat covers. When I told a female employee how dirty their rest room was, she said: "It's the customers that make it dirty." Duh!!! read more

This CVS isn't getting enough credit, so I thought I'd write a review with some positives. First, about a year and a half ago they didn't have any carts due to them being stolen. I spoke with management about it and about a month or two later they started carrying rolling shopping carts again. The staff are always extremely friendly and helpful, even when you call to inquire about something being in stock. The negatives are that the line tends to grow quickly but this could just be because it's the only CVS in south-mid Glendale. The missing star is for the fact that the store could be a little cleaner and more up to date. But as far as customer service goes, I think all of the staff and cashiers are extremely helpful and pleasant. read more

I like this CVS. They are always friendly and have affordable prices for everything. Some items are locked and I had to wait a while for a help,so 4 stars is the honest rate. read more

Worst, worst , worst. Maybe they just have no system or their people are simply incompetent. Either way, it's bad service! The line of customer may be short or long, it doesn't matter - you still need to wait for a long time. Advice: Never ever go there, ever. read more

I tried to get a prescription transferred to this pharmcy from another pharmacy. I spoke to Liz who was extremely unhelpful! The other pharmacy asked me to have Liz call them and she refused! I needed medication for my son who had Crohn's disease. I guess besides being a horrible employee she's not a mother or a very sympathetic person. read more

I've been coming to this CVS for years. After several visits, I noticed something: if there was ever an issue with a customer about ANYTHING, there was this one guy working there who would handle it, and always to the customer's satisfaction. His name is Loris. I mean no matter what the issue was...if you needed to find something, ask Loris. If a fellow cashier had a question about something, ask Loris. If something was out of stock, find Loris and he'll get it for you. If the coupon I was trying to use didn't scan correctly...if the price at the register didn't match the shelf...if I didn't receive all the ExtraBucks I was supposed to...Loris, Loris, Loris to the rescue. This dude is simply amazing at his job of managing the store. So eventually, I began to look for Loris everytime I went in there. And if I didn't see him, I'd still shop, but admittedly, I'd be a little disappointed. So when CVS transferred him to another store, I was a little upset! So I asked about his new location...then I "followed" him to his new store. But they never let him work the floor at the other store, so I stopped seeing him. I was kinda hurt. For 8 months, I'd go into the other store, but I never saw him. Eventually I asked about him. By the time I inquired, his fellow associate told me that CVS was thinking of transferring him BACK to his original store! Sure enough, a few weeks later, I go into the original store (on Broadway) and there he was! I was overjoyed! I told him how much I had missed him & that I was very glad that he has returned to his first location. Now my beloved Loris is back, and all is right with the world. So for Loris being there alone, I give this Broadway location 5 stars. His attitude towards his job trickles down to the rest of the store & his fellow employees. It's always a good experience to shop there, especially if I see Loris. He's just awesome. read more

Honestly, I have nothing but trouble with this place. Almost every time I come in there is some problem, which of course is never their fault, it's the computer, it's the insurance companies etc. Well yes, those can be problems but when it is the same problem over and over again and they do nothing, then what? They would call the wrong doctor's office when approving something and say they didn't respond. I only gave them the correct number and had to do it again and again. Most every time I go in they try to charge me full price ($179) for insulin you get at Wallmart without prescription for $25. Even though I have insurance I have to leave the pickup area and talk to a grumpy employee to get them to look up and see I have insurance. They are even rude when they do talk to my Dr's office. Actually, I came to yelp just now to look for someone else. read more

The service at this location has improved immensely. The only time I come is usually after 8pm, and there is an amazing new (ish) manager here! ( a Philippino guy with gray hair, if you see him say hi!) I don't think he was here last year, so great job CVS! He is so sweet and on top of it! He is very kind to the employees while encouraging them to pay attention. They also seem to have more young people working here... crazy thing is, they actually try to be nice! And very helpful! The girl who helped me at the register was really nice, and they were no crazy long lines like before. I give full credit to the new manager! Shows how much a great manager can improve things UPDATE: Had to change my rating from 5 stars to one star. While my experience here in the evening was fantastic, the day staff is an absolute mess. I wanted to purchase a razor. The razors are locked and need to be opened by a staff member. After looking around the whole floor for an employee wearing a cvs name tag or shirt, I couldn't find anyone. There was a women who could have been an employee, but with no visible name tag or uniform, so I couldn't be sure. So not considering her, no presence on the floor. I went to the pharmacy staff hoping that of the 6 of them, one of them might be able to help me unlock the stupid razor. They said they would call someone to help me. I went and stood there and waited for 8 minutes. No one came. I called the store, talked to someone on the phone and told her I'm waiting here in aisle 20, please ask someone to come unlock this razor. She said she would be right there. Waited another 10 minutes, no one came. At this point I am fuming. The manager is ringing people up at the registers. I went up and interrupted him ringing up another customer to tell him the situation. I know that was rude, but I wanted to get the razor and get out of there! He began to lecture me about how I should have waited in line at the cashier and then they would have gone and unlocked it for me.... Okay, I didn't know that was the usual procedure. But also, why did two employees say they would send someone... and still no one came? Why didn't they just tell me this procedure? The manager never said sorry, but after him lecturing me I said "send someone then! I've been waiting" and he said "okay, I'm apologizing" Saying "I'm apologizing" and wanting to make things right for a customer are two different things. This manager needs to get himself and his staff together. Put more people on the floor. read more

I just saved $65 on 4 prescriptions! I went to the hospital pharmacy first but CVS's prices are $65 better. Their service is excellent and they carry a wide range of non-Rx items as well. If I have to call in I get a real pharmacist and he/she gives me answers I can understand without attitude. It doesn't get any better. read more

I would like to thank Mary the Pharmacy Technician who as always shown the utmost in customer service. Her knowledge expertise and help is an asset to CVS within the pharmacy and also when looking for a product on the shelves. I am always greeted with a smile and my questions are given full attention. It is customer service like this that patients and customers truly appreciate. Many thanks! Satisfied Customer StyleSherriffe read more

I went to this store 2 times to take prescribed medication for my son. Because it was emergency, the doctor faxed them the prescription and then I went there to take it. Both times I had unpleasure experience with the pharmacists. First they told me that they didn't receive any prescription from my doctor, then after asking to check again, they told me that they received but they can't give me any medication based on that prescription, because it was sent not in the form they wanted. I took mediactions from other CVS stores by prescription sent by fax and didn't have any problem. This store is "special". They don't have people skills at all and don't even try to help people, which I think they are supposed to do. Last time my experience with their pharmacists was really bad. I reached the store about 6:00 PM and they just started closing the pharmacy part, I told them that my son is in fever and I need the prescribed medication as soon as possible and the prescription has been sent by the doctor 1.5 hour ago. They didn't even look at me while speaking and were continuing to close the pharmacy. I understand that everybody wants to leave work on time and reach home as soon as possible. But hey ladies, I am not asking you to do me a favor and do something for me which you are not supposed to do. That is your job to serve people and help them. Even it would require you to stay at work additional 5 minutes, you shouldn't mind to do that. I am so disappointed with my last experiance that I have decided to share it with you at Yelp. Avoid this store if possible. It is just waste of time and nerves. read more

I come in since it is down the street from my work. It is always busy. Not enough cashiers early in the morning. The cashiers are always nice and polite. It would be a 5 star if they had enough cashiers. The employees made up for the rude customer I encountered in line. read more

CVS Montrose was out of a drug that my Doctor Rx'ed for me. They were kind enough to call this CVS, & they had it, & I got it from them. The same kindness was not returned when this CVS was out of the drug my Doctor Rx'ed me, not only did they not call another CVS to see if they had it, they told me that the drug I needed would not be in until the following Tuesday. This was on a Friday, & I said that my pain was severe. They said if I couldn't wait, I needed to call my Doctor for another Rx, & take it to another CVS. I was stunned how little they cared about my situation. They didn't even try to see if another CVS had the drug on hand. These past few days have been very painful, & will be for the next 3 days. I will not be going back here again after this. To be fair, my Health Care insurance will only do business with CVS, otherwise I would go to Rite Aid, or Walgreens. Thanks for nothing CVS Broadway in Glendale. read more

Im writing this on behalf of my grandmother who lives with me. My grandma and i have had the WORST experience at this place and i agree with almost all the posts on here that the staff that works here is rude behold believe..not only do they not speak good English they also dont understand English.When talking on the phone you have to repeat yours so much you just want to hangup. BUT thats not even the worst part. They shorted my grandmother prescriptions 4 times (4bottles) When trying to talk to them they literally didnt want to deal with it or even acknowledge that they might have even made a mistake they just dismissed my grandma.When my grandma got home i counted the pills with her the first time and saw she was right. I told her to talk to the manager and file a complaint. She went back asked for the manager and got the "cvs" manager not the "pharmacy" manager. she was told she needed to see that manager so she went to the pharmacy and was told he was not in.. she asked when he would be back and they did not know. She told them the issue and they out right told her she was lying. My grandma never ended up being able to speak to someone and never got her missing pills that she paid for. they wouldn't even check the cameras. sounds to me like they need to do some serious house cleaning.. they store is unfriendly and corrupt and wouldn't know customer service if it smacked them across the face.I also recommend random drug screening.. i mean come on... like a pharmacist has never stolen pills before its a serious issue that deserves investigating.. read more

wouldnt even speak to us while waiting in line and then when I got there I let somebody who had left and come back go ahead of me and then she walked to the back of the store with that person before helping me or even explaining to me what was happening. bye. read more

This is the worst pharmacy ever! They ignore you there 4 people standing around talking and 8 people in line. If you ask if someone can open up a line they are rude. Changing my prescription to another pharmacy even though I live down the street. I just rather avoid the bad customer service. read more