Pharmacy here is always packed but they get us through and are usually nice. The front end is a whole story in its self. Went to grab just a couple things I needed for my grandsons birthday and so I decide to go through self check out. Simple...nope.....scanned the card and boom, says I need assistance, there are 3 people at the registers, one very close to the machine I'm at, sees I need help, the machine is sayin wait for assistance very loudly. Well I have patience and wait. The cashiers, one being the manager takes another customer before coming any helping me. So I decide I will just go to a register. The minute I step up to be checked out the manager tells the cashier I walk up to, to close and I can wait til she's done. I lost my shit. For one, I've been waiting for 10 minutes for a very simple transaction. Mind you all the customers that were taken arrived to the line after my machine alerted it needed someone to put a code or some crap in. Needless to say, if I need anything from CVS I will always just grab it and go to the pharmacy when I have a prescription to pick up. Customer service has gone out the door these past years and it is so very sad. Replace all the workers with robots if they do t like their jobs. read more

I'm from east county , and I unfortunately needed to get my prescription transferred to this specific location and the pharmacy is very unresponsive. I called periodically to check my prescription on when it would be ready from 2pm till 8pm just for them to finally tell Me they didn't carry my prescription. After trying to call 5 times and being put on hold each time for 30-45 minutes each time . It was very frustrating knowing I'm 6 months pregnant on bed rest . They couldn't have let me know when I originally called to tell me they didn't carry what I needed . Or think to call me instead of having me wait all afternoon and almost all night. Then proceed to tell me that they tried to get in contact with my dr , when it's past business hours first of all . Then tell me I wouldn't be able to get it until tomorrow... never going to this pharmacy even in time of need I would rather go without . They are very irresponsible and unreliable. read more

This is for the HUT in their parking lot. No signs of human life so I park my car. Half way to the store this raging person comes out off the hit screaming I can't park here it's for testing. As I'm walking back to move my car I do notice a sign on the ground and mentioned it to her all while she's still verbally assaulting me. I state I'm moving and when I point out the sign on the ground she's says "that's CVS's problem not mine" and slams her hut door. Wow pretty sure no one will want you ever for a REAL employee with that attitude. CVS please take notice of this employee as she should not be representing you. WOW read more

Best customer service ever! There is a cashier named Erica, she is amazing. She was so helpful and friendly. I will only shop at this location because of her. Thank you Erica read more

I will switch my prescription to another pharmacy, after my experience, today. 1/2 hour to talk to someone in pharmacy, and I thought it was ready to go. No. I had to wait in two different lines to do the same thing I thought I had accomplished already. Pharmacist told me this is the busiest CVS in SD County. Phone was ringing and not being answered the whole time I was there. read more

It's a lie that they are open 24/7. They are not. Pharmacy only apparently from 10pm-6am. So they lie! I'm so tired of businesses advertising falsely. read more

The pharmacist kept ignoring me and putting other people before me. And after awhile the pharmacist came to me and finally helped me. I had a question about my daughters medication. Also the manager banned me from the pharmacy when I just had some questions about my daughters medication. I didn't do anything wrong. read more

I picked up my son's prescription, today (Jan. 28 at around 4:30 pm) and asked the "pharmacist" (asian woman) if it is on automatic refill. She said she could not tell by just looking at the bag. So, I asked if there was a way for us to know. She said, yes, and directed me to go to the prescription drop off window. Thankfully, there was no line and the woman there asked if I had a question. So, I asked. The woman looked at the bag and said, yes, it was on automatic refill and showed me where to look. There was actually a note on the bag whether it is on auto-refill or not! Now, there's only two explanations: 1. The "pharmacist" was not listening during training; or 2. She made it difficult for a customer--to get her jollies? I don't know, but, there has to be more customer relations training. read more

Been loyal to this location for YEARS. I am always happy with their customer service and great deals, especially on cosmetics and toiletry items. I do advise that you sign up for their rewards to get in on those coupons. read more

I thought that it would be a 24 hour location as they have about 5-6 signs stating that it is a 24 hour location. However, that is not the truth. The management is so lazy and irresponsible that they cannot change the signage or the online times posted. read more

Don't waste your time coming after hours isn't open to public only prescribed medicine after hours

This is one of the busiest pharmacies in the area, and for good reason. They are fantastic. Above-and-beyond service, always pleasant and professional, and I can coordinate with them online, by phone, by text, or in person. Of course YMMV. My prescriptions make me a very mellow and pleasant customer. If you're there to pick up an emergency ointment for some horrible private (heh) malady you may not have the same experience I always have. Nonetheless, they are very good at what they do. Carpe pharmaca! read more

DO NOT GO TO THIS CVS. WORST CVS EVER. Ever. Literally, ever. I wish I could give less than one star. I started using this CVS, even though it is a 10 minute drive from my home, because of the 24 hr feature (I'm a former cancer patient and you never know what prescription you'll need in the middle of the night.) Instead of ranting and raving, I will simply list the infractions off the top of my head. I'm sure there are far more, but these are the ones that stand out the most: * Paxil - I can't take it. It puts me into a 3-day coma. Guess what?? They FILLED my prescription AGAIN for Paxil, even though I specifically told them to delete it from their system. And what do I get? MORE PAXIL. Dangerous, considering I have two kids who are not yet old enough to drive me to the hospital. I had to flush it down the toilet. They then refused to refund my money. * The line is always 10-deep, no matter what time of day. The waiting is agonizing, and the front-desk staff are horribly unorganized. Even more annoying is that they obviously do not care. Their lazy behavior is clearly evident from the other side of the counter. UM, HELLO, WE CAN SEE YOU. They stop and have lunch and social conversations mid-service. They just. Don't. Care. Hence the incredibly high turnover. As soon as I finally get used to someone, they're replaced by someone else. They roll their eyes at their customers and act like we're a huge inconvenience. Fine. Eff you, then. * Don't EVEN BOTHER giving them a pick-up time. Your prescription will not be ready on time. I promise. It won't be. One of them actually argued with me that I told her I would be there at 6:24 pm to pick up (it was about 6:15, I had told her 6 pm, and I had already been waiting 15 minutes). UM, NO. Who picks up at 6:24 pm? She lied to my face, and to the rest of the employees and customers. Way to throw your customer under the bus to save your own ass. You disgust me. * The minute clinic is useless unless you need a health report for camp or something. They told me OVER THE PHONE that they had flu shots, but when we showed up, they told me that they didn't have flu shots. Okay guys, which is it?? Go to Walgreens. They're $10. * They filled my son's EAR medication and labeled it to "apply to his eyes twice a day." Oh yeah? You want me to put my son's EAR MEDICATION IN HIS EYES, TWICE A DAY??? I'm sure he'd love that. Luckily someone was paying attention. Oh, right, me. His mom. The one not putting his ear medication in his eyes. * I reiterate that I am a former cancer patient. Last year, when I was weak from chemo and completely bald, they treated me horribly. They made me wait for hours, put other people's prescriptions ahead of mine, and did not offer me an extra chair (when the other 3 were full) or a glass of water or anything. Sometimes, after a heavy dose of chemo, it's nice to sit down while you're waiting for the pills that are keeping you alive. Just a thought. I had to wander around until I found a place sit down in their wheelchair dept. Nobody offered to help me. Nobody looked me in the eyes. They were upset that I had used their wheelchair. * I have had an entire check-out experience that involved my checker having a discussion with a co-worker. She did not greet me. She did not look at me. She rang my products up, and then continued her conversation. It was up to me to discover the total, pay, and bag my items myself. This transaction was simply too belittling for her to be involved in. Not only are they uncaring, unorganized and completely rude, they are also dangerous and unfit to be handing out medication. This pharmacy should be completely overhauled or shut down. I am never setting foot in this CVS again, nor should any of you. read more

This review is for the pharmacy and the Minute Clinic: 1) 5/5 for being open 24/7. It may get busy, but this is average for every other CVS I've been to in Southern California. Nice staff but maybe overworked or understaffed. Imagine if the phones rings non stop and you are out 1 co-worker with no back up. So: check peak hours, call first to check status of your pick up, sign up for text alert etc. Do mail order refill for your medications instead when you can. 2) Minute clinic: The NPs (nurse practitioners) are professional, nice, & thorough with their visits and exams. 5/5 for staff, ease of online appointments and check in, wait times. Some people do not understand the difference between clinics versus hospital ER versus doctor's offices. Minute clinics are for minor things like sore throat, earache, sprained ankle. If you have a true emergency that may cause loss of life or limb: go to the emergency room if you are not calling 911. They have the staff and equipment to diagnose your condition. If you are not sure where to go: call your insurance nurse hotline first, they will triage your situation and direct you to the appropriate level of care. If you are not insured: google free nurse hotline, some hospitals have them as free service to the public, you can call in and be anonymous, they will still help you. read more

I'm sorry, I gotta downgrade here. I'm seriously getting fed up with this place. First, the women's bathroom is downright nasty. Seriously? Do something about that! the staff who work in the store part (not the pharmacy) are just lackluster. Zero personality/friendliness. If you hate your job, get another one! And, the prices can be ridiculous. Why is a Hot Wheels car TWICE the normal price (as one example)? I come here for the pharmacy because it's 24 hours. That is what the draw is. Apparently, that draws EVERY OTHER PERSON WHO LIVES WITHIN A 50 MILE RADIUS, too! Because, I am seriously sick of waiting in a line ten deep EVERY time I come. Okay, I haven't tried coming between 1am-5am, but seriously, no matter when I am there "it's just a busy day". In fairness, on Monday afternoon, they did have a lot of employees back there working, but that isn't always the norm. I feel like if it's always that busy, you need more staff. It is ridiculous to call in a prescription and have the option of picking it up 8 hours later and you have to wait 45 minutes to get it once you're there... after your 15 minute wait in line to ask for it. That is just not acceptable. Clearly, there is a management issue in that pharmacy. While I was there a man came to pick up his driver's license which he had apparently left there two months ago and NO ONE EVER EVEN CALLED HIM FOR TWO MONTHS! He had already replaced it! Now that is some serious customer service! I will say that in all the chaos that is the CVS pharmacy, there is one bright spot. Connie is awesome. I'm not saying the other staff are not nice or helpful, because many of them are... and some are not. But, Connie always goes out of her way to help and she empathizes and does whatever she can to diffuse tricky situations - like me going postal. That lady needs a raise. Okay... rant over. Get a grip CVS.... time for some improvements. UPDATE: AND they now lock the bathroom and you have to find someone to let you in... when you've been driving for two hours to get there, you gotta pee. NOT COOL CVS. I could see if the bathroom was a gem, but it's a rathole anyway, so it's a little late to start worrying about who goes in there. read more

this review is for the Pharmacy only! I used to live in Escondido, and this was my go-to pharmacy. I was visiting my parents and needed to refill my prescription. before we left for cali I called my CVS here in Honolulu to try and refill because I would be out when we got back. I had just refilled it a few weeks prior and was told by my CVS that it could not be refilled and to try a CVS in cali. ok, no problem! I called this CVS, and was told that they were not contracted with my insurance so I would have to call my insurance to find another pharmacy.....ummm, ok. I called my insurance and was told that CVS was in fact contracted (yeah, cause I use them in Honolulu. lol) luckily the insurance rep I was talking to was very helpful. long story short, my prescription was transferred from Honolulu, to esco, but could not be found anywhere. oh and every time the rep called this CVS she was told that they weren't contracted, so she had to tell them a million times they were. she was put on hold forever which would put me on hold with her. it was a MESS!! finally she found out who pulled my prescription, and I was able to speak to the pharmacist John, who was very helpful. Kudos to him!! after an almost hour long phone call with my insurance and both CVS's I finally got my prescription, but believe me I will never try to refill another prescription on vacation again. read more

I had an appointment for a covid test at 1130 and I had no one even talk to me other than telling me to wait in my car. People got there after me and left before I even got tested. This is completely absurd I have things to do I cant wait all day for them to take there sweet time doing nothing. (For the covid test boothe in the parking lot) read more

I came to this CVS to fill a prescription for my 8-year-old son. The pharmacy assistant who helped me at the drop-off counter barely acknowledged my presence, had a relatively long and involved non-work-related conversation with her coworker while I was standing there (frequently halting the work she was doing to turn and respond), and seemed annoyed when I said I'd stay until it was filled (I didn't want to have to drive back). She said the wait would be two hours, but 45 minutes later I received a text message notifying me that it was ready for pickup. I waited in the absurdly long line to pick it up, and then was glancing at the drug info while I waited for the pharmacist consult, when I noticed that the prescription they gave me was for 30mg when it should've been for 10mg. When the pharmacist came over (a very kind older gentleman, he was the only positive aspect of this visit), I asked him about it. He found the original prescription I had given the woman earlier, and he realized that she had mistaken the amount of pills (30) for the dosage, even though it clearly said 10mg. He apologized profusely for the error and fixed it quickly, but it made me lose all faith in their pharmacy. Making mistakes is human and to be expected, but when it comes to making sure the dosage is correct in the drugs you give people, I feel like that's a pretty big, potentially pretty serious mistake. read more

WORST PHARMACY EVER. You will get ignored at all times. If you get prescription filled on time that is. If not then they tell you to come back in 20. Then I skip it altogether cause I got to get home to my kids and come back the next morning and its NOT READY?! Can I wait for 20 minutes... Its for mental health and Im out of meds. So I politely tell them that, and they get it done immediately you know since I can not be held accountable for my actions while they refuse to give me my meds. This is a joke serious folk, or is it..... read more

This is for the pharmacy... I had my nurse call ahead to have a new prescription filled for a patient of mine. They told my nurse it'd be about an hour. I got there roughly an hour later to pick up the medication. I was there for approximately 1 and 1/2 hours with a few "it'll be 5 more minutes" peppered throughout the wait. It was very tough and depressing to stand there in the middle of the day for that long. Unfortunately for them observing the way they worked just made me sadder. I feel like it's a business that's been given up on and it's kind of the opposite of everything I want to be - inspired, energetic, etc. I always write my reviews before reading other people's entries. Sounds like there's something real going on here. Hope someone does something about it, I don't want to feel the way I felt there for a long time. read more

I have to agree with other reviews here, worst pharmacy I've ever used. I live nearby so I've given it a few chances and they NEVER have my prescriptions ready. This last time, my Dr. calls it in at about 12:30, so I give them 30 minutes then call to see when I can pick it up. I literally had to hold for at least 20 minutes and about 5 different people asking if I'd been helped before someone came back and said they had no prescription from my Dr. I told them I knew he'd called it in 30 minutes ago, so she says "Ok, call back in 15 minutes and we'll check our voicemails." Sooo, call back about 20 minutes later, again, on hold for at least 15 minutes before they say "Ok, we have it, come get it in an hour." So I go in an hour, girl at pick-up tells me they have no prescription for me and go over to drop-off. Ugh. So I go to drop-off and she says "Oh sorry, it wasn't started yet." So yea, worst pharmacy ever... seems like something like this happens every time I go. Time to find a new one. read more

Customer service has been decreasing and decreasing at the pharmacy counter. I don't understand why they need to treat "patients" with an unfriendly attitude. Honestly, people are already having enough hardships nowadays, healthcare professionals and technicians need to have a little more compassion. read more

Absolutely Terrible!!!! Even after your doctor calls in your prescription over 6 hours in advance, expect to wait another hour once you get there. They will tell you 15 minutes, but in actuality it is more like 45-60 minutes and good luck hearing your name, the man who calls the names over the intercom is like 90 years old and you can hardly understand what he is saying. Also, watch out for the pharmacy workers who cough and sneeze all over their hands, not to mention wiping their runny noses. Ever hear of the cough rule where you cough in the elbow, I think not. I was completely and utterly disgusted by this place. I wasn't the only person with this problem, there were several other people who had been waiting longer than I had, it wasn't until I walked up to the pharmacist and refused to wait anymore that they started to actually do their jobs and fill my prescription. I will NEVER go to this pharmacy again and I highly recommend that you to reconsider if you are thinking of going here. read more

Worst pharmacy ever. Refuse to go back. Constantly out of commonly filled Prescriptions. Understaffed. Staff lame,slow,uncaring, disorganized. Go somewhere else. Walmart not much better. Walgreens had what I needed,more expensive. Worth it. Best is costco. No I dont have any connection to costco. I just appreciate good service and price read more

Worst pharmacy ever....... This pharmacy does an enormous volume of business....why can't they figure out how to handle it? Every time I've had to go (its the closest to my father's home), it's been a test of patience. A doctors office sent over a prescription, I waited an hour and went by to pick it up, waited 20 minutes in line only to be told they didn't have it and I'd have to go to the drop off line to have them find it. Waited another 20 minutes to be told by an unfriendly staffer that she couldn't find it. I called the doctor's office and they said it had gone through but that they would call again. came back an hour later, waited in line and was told it would be another 20 minutes!! I was afraid I might scream!!!! If they are so lucky to have so much business, they should figure out how to run it. Avoid it if you can read more

Horrible and slow service. Prescription was supposed to be ready hours ago and have been in the store waiting for an hour, because they "didn't have our insurance information". It would be understandable if CVS didn't send me my prescription card via my insurance. Will be avoiding this pharmacy from now on. read more

This CVS location isn't what it used to be. It smells funny throughout the entire store, it's dark and dim-litted (except maybe towards the back of the store), and the overall feeling of being in here just doesn't feel right. My mom and I came here to get passport photos taken together and while the white-haired lady who helped us didn't mind helping us, my mom forgot about her glasses on top of her head, and we needed to reshoot the photo. Simple fix right? We re-shot the photo. The second time, my mom's photo came out blurry and the employee seemed annoyed and actually didn't see anything wrong with the photo. This photo was straight blurry, people! Anywho, we re-shot for a third time(!) as requested, then we left. If they're going to give an employee a camera to shoot passport photos that will stay with you for 10 years, that employee should have an idea of what an aesthetically pleasing photo looks like, as well as proper training! read more

Seriously the worst. The hospital connected me to this 24 hour CVS pharmacy for a prescription, but guess what, it's their lunch break! 24 means 24, not 23. I guess just hope you don't die while they're eating their lunch? Their advice? Call the hospital. Hospitals advice? Call CVS. Nothing like being jerked around while you struggle for breath. I spoke with Sandra who seemed to want nothing to do with helping a customer in need. I guess she figured working the night shift would mean she didn't have to actually help people. Good chance her attitude is why she was put on this shift to begin with. This is the only 24 hour pharmacy in town, so just pray you get sick in the daytime so you can go somewhere else. read more

CVS tends to be more expensive for things however I like that they carry items and selections that other drug stores don't. This location is large and well spaced. It wasn't long to get what I needed and then leave. In all id say this location is pretty nice! read more

I only go to this CVS Pharmacy to fill my prescription. The other day, they quoted an hour until my prescription would be ready. It was ready in 30 minutes and they sent me a text message. Vy was working when I dropped off my prescription. She was nice enough to look and see if she could get me any discounts on my prescription because my insurance does not cover it. Overall, I will keep coming back to this CVS for my prescriptions. read more

My review is only about passport photo services that they provide. The rest stuff I usually can easily find myself and do self checkout. So, my 2*2 passport pictures look ugly, so blurry and not focused, however employees told me that it supposed to be like this and no one complained before. I'm like title disappointed. Not what I expected at all read more

The Pharmacist or pharmacy tech. on the phone was very rude and she disnt give me time to explain what it was i needed/wanted to do over the phone she was rushing me from the beginning and kept saying i had to pay... dont want to sound racist but i could tell she was asian because of her accent and im the end she just said ok but your going to regret it you should just pay and hung up on me. read more

Minute clinic? Talk about hour clinic. Do not waste your time by this place. Absolutely ridiculous how long this place took. It's better to just go to your personal doctor. Then you have to wait an hour just for them to tell you they pretty much don't accept and insurances and you have to pay out of pocket right there. read more

I want to live in a country where the law works to help the patient get their medication. I have seen a man with ALS who needs his medication to work the next day be denied that medication and go home in pain. Dont tell me this isnt true. I was there. I know what the law says, I know what the pharmacist did. This is the 24 hour cvs at El Norte Parkway in Escondido. The man had no other choices that time of night. He had to drive an hour to get there. read more

Minute Clinic? More like hour clinic- because that's how long I've been waiting. When I checked online before coming wait time said 8 minutes. I get here and they're on lunch- 14 minutes left. Fine. I check in and wait. And wait . And I'm still waiting. An hour and 10 minutes and counting. read more

Used the Minute Clinic yesterday. It was the most efficient clinic (urgent) that I have used. On time, friendly and so much more. 5 stars! Recommend highly! read more

Poor customer service. Lost my receipt (I'm human) got accused of stealing the item, got called incompetent for not getting an electronic receipt (the option wasn't offered to me) and then told a story about he got threatened by a shop lifter. The whole time I'm thinking these people need either a vacation or pay raise because they were bitter people. Whatever. read more

After being told the minute clinic wait would be 45 minutes it turned into a 4 hour wait. Store manager told us it wasn't their problem as they had no control over the minute clinic. This may be true but the customer service is garbage. Wont be back for any reason. read more

Came here to use the ATM only. It's an All-Point ATM so my withdrawal is free. The ATM worked perfectly and I was outta there in about 90 seconds. Store very clean and uncluttered. read more

When you're in pain you do not want the person helping you to stop and take selfies with someone on their lunch. You also do not want to wait for the pharmacists to stop playing keep away with your medication. Now I remember why I stopped using this pharmacy. NEVER AGAIN! read more