I was always owed medications. I switched pharmacy because of this. After switching to a different…read morepharmacy, I needed some refills and I was unable to get them at the new pharmacy. Idk if Madison pharmacy had charged my insurance for meds that they had not given me but I did go back to Madison pharmacy and made sure they gave me the meds they owed me. It was always something with them.

I've only heard wonderful things about this pharmacy from my community. I always hear that they're…read moreable to get medications in stock when other pharmacies are backordered. Unfortunately, I have did not have good experience here. One of the prescriptions that I usually get at my regular pharmacy was not available. I called Madison for assistance to see if they could get the medication. I was quoted a ridiculously high cost for this medication - a medication that is approved through my insurance for a $5 copay. The pharmacist told me that he would be able to get the medicine, BUT that it would cost me hundreds of dollars! This doesn't make any sense when it's a very low co-pay for me at any other pharmacy. He could not actually explain why the medicine was not covered at the regular $5 co-pay at Madison. All he kept saying is that the medication is expensive. Yes - it's expensive when you don't have insurance. But I have insurance and the medication is covered under it. This is quite alarming to me. I confirmed with my insurance company that I should be able to pick up the medication at Madison for $5. They confirmed this and even called the pharmacist to try to understand why they were quoting me hundreds of dollars. We thought maybe there was something that we were not understanding. When my insurance representative got back on the phone with me, he said that the pharmacist was claiming that he now suddenly could not get the medication (after he told me minutes before that he could). My insurance representative also said that the pharmacist seemed bothered and annoyed by the call, and tried to rush him off the phone - and also would not explain to him why their pricing was hundreds of dollars when it should've been meeting the insurance co-pay of $5. Something seems incredibly shady. For this reason, if you're able to get your prescription covered, I'm sure you'll enjoy the benefits that everybody talks about at this local pharmacy. But if you encounter something like what I encountered - beware. And call your prescription insurance company for cost verification before desperately handing over hundreds of dollars you don't have to. I hate to wonder, but In my opinion, it almost seems as though Madison was trying to price gauge (knowing the medication was unable to be obtained at my regular pharmacy) for their own benefit. Once they realized I was not willing to pay that ridiculous price, their tone suddenly changed, and then the medicine was suddenly no longer available to them. Something doesn't add up. I should add - in the past, I have had this same prescription filled at Madison a few times and never encountered this problem. And my insurance has not changed.

I love this pharmacy. Naga, the pharmacist, is wonderful...always willing to call my doctors when…read moretheir office screws up on a prescription and ready to answer any questions I have. After years of going to CVS, where it seemed every other re-fill was botched, late or put on old insurance it is a relief to work with Naga and her staff. I also love being able to do business with a LOCAL merchant.

This is the best pharmacy in the county. They are personable, professional and kind. Very organized…read moreand communicative.

First I went to Walgreen's; they were sold of out COVID-19 test kits, and didn't have KN-95 masks…read more Then I went to CVS; they had the tests, though they were sorely overpriced, and no KN-95 masks. (Also, both stores were dumpy, dirty, and had lots of empty shelves.) Then I went to Chapel Street Pharmacy. They had plenty of test kits (for half the price I paid at CVS), they had KN-95 masks, the store was clean and bright, and the pharmacist was extremely friendly. If I lived in New Haven I would take all my pharmacy business to this place.

I am balled-over impressed with how outstanding the pharmacist and his staff have been on every…read morelevel. Their customer service is the best I've ever experienced and their efficiency matches their service. I would recommend any or all people I come across to use Chapel Street Pharmacy. They deserve 10 stars!!

A hardworking and kind pharmacy who are willing to go above and beyond to help you! Highly…read morerecommend them.

The worst ever. Eye md insisted on them for pre_surgery eyedrops. They're 1 hr away but would…read moredeliver in time to start meds 3 days before operation. Never delivered. Apparently called once to confirm address. We weren't home and caller id said "spam" with no company name. We called back but they don't work on weekends. We left message but they hadn't called by late monday morning. Called them and they said they called but we didn't answer so they just cancelled it. Very rude wouldn't even discuss doing delivery. Called md, who tried to defend them! But ageed to send rx to cvs 1 mile from me. Do Not Use These People. The address should have been a give away.

Todd is AMAZING! I had the worst day. Hewalked me through everything even though he was so busy…read more Please, please recognize him. He is asset and above all, a beautiful human being!! THANK you, Todd! You made a bad day better

The best Pharmacy in Fairfield and surrounding areas…read more Amazing caring staff. My husband has an enormous amount of medication he takes daily and they do all to make sure he has what he needs. We are extremely thankful to have them.

I am having concerns about here. My prescriptions are often wring now. Something seems not right…read more today I found out that my . concerned about a pharmacist as she seems to fill prescriptions very under filled and then screams at customers

Warm and friendly local pharmacy. Very reliable. They also carry many soecial product for man and…read morewomen.

So they don't have CVS or Walgreens pricing for their over-the-counter products; you DO, however,…read moreget great customer service at Lupe's. They are definitely not a big name store- they want to keep business, unlike chains who don't care about customer retention. Lupe's has all your standard pharmacy products and then some, including perfumed soaps, Burt's Bees, and even some Fairfield memorabilia. If you can't find what you're looking for, just ask and they can probably order it for you. If you have questions about your prescription, you can always ask one of the pharmacists, or speak with someone over the phone. They're one of the few family-owned businesses that has survived the chain brand explosion, because you can't get Lupe's service anywhere else.

Well, ordinarily I'd have great things to say abt this business but it took ONE very bad experience…read morefor me to write this one. I went there once in the early evening because CVS didn't have the medication in stock. I don't always use Lupes, but they have all my info etc. anyway, after abt 10 min the pharmacist came to me (with an attitude ) and said he won't fill it because I don't use them frequently enough (or something like that) I was shocked to say the least and said "you're really not going to fill this?" He made me feel like a criminal or something, it was very awkward. Needless to say, I never returned and NEVER WILL! # treatpeoplewithrespect!

I called and asked when my sons Rx would be ready. I was told 5:30. I brought him for a haircut in…read morehis wheelchair and then let him stay in the van while I ran in to get his medicine at 5:45. I was told come back in 30 minutes. There was nobody in line. SIX people were working in the pharmacy section. I explained that I scheduled his appointment and was told his rx would be ready. The girl said come back in 30 minutes!

This is a really impressive pharmacy mainly because of the people working behind the counter. They…read moredo a great job of helping you out with understanding your medications what they are for and how to use them. They are always courteous, friendly, and willing to go the extra mile when necessary.