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    CVS Pharmacy

    2.5 (92 reviews)
    Closed 7:00 am - 11:00 pm
    Updated 1 month ago

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    Woman exiting after being verbally attacked by CVS cashier & shooed out by guard.
    Lara K.

    A cashier/security guard, at this location, behaved in such an unprofessional, deplorable and abusive manner to a customer, on Aug 11, 2025, at 3:51pm that they both need to be reprimanded/fired! I witnessed one of the most aggressive, deplorable inhumane verbal attacks on a customer that I have ever seen. I entered the CVS store and the first thing I heard was a female employee "screaming out" from a check-out register 30ft away to a woman en-route to exit the store, she yelled out, across the floor and said, "Why did you come in here again if you weren't going to buy anything?", in a humiliating, derogatory tone! Upon hearing this I literally stopped dead in my tracks to try to figure out what the hell was going on! The woman attempting to exit the store, she stopped & attempted to defend herself from the cashier whom was abusive, never mind the weight & magnitude of the words to make such an idiotic, mindless, rude comment. While CVS has the right to refuse service to any customer, what the cashier literally screamed out to the whole store was don't come in our store unless you are going to buy something! According to that statement, if it were a policy, no customer would be allowed to enter the store unless they bought something. The woman who was verbally attacked by the cashier, stopped & responded to the cashier that the reason she had not bought anything was because the items she had been searching for were not in stock and the reason she came back a second time was because she needed to use the restroom, and she then thanked CVS that she had shit herself. I noticed the back of her pants were wet, so she had definitely had an accident, and from my experience, CVS bathrooms are locked; require a code, so it sounded like the woman might have been prohibited/delayed in getting access to the restroom, thus had an accident. It is possible the woman was poor, as so many in that area, but that is not a reason to speak to her like that if all she did is try to use the restroom. Despite the woman having an bathroom accident, the woman's speech and how she responded to the cashier with clear ennunciation and a logical response, says it all, & whether or not she was on alcohol/drugs is irrelevant, as I am a witness that her speech was not impaired in any way, shape, or form. The woman was was projecting her voice back to the cashier & she had to speak loudly enough to reach the cashier whom was more than 30 ft away, so she was simply responding to what the cashier had initiated, and she was not screaming in either volume or tone compared to the cashier. However, as the woman was trying to speak and exit the store, the security guard, a young punk, blinged out with extra large diamond earrings, began air-shoving the woman out the door by shooing her with his hands and arms, treating her like she was cattle, and then he literally told her to never come back. If she had stolen something, by all means call the police, if she had done something egregious in the store, hit stuff or thrown stuff or was behaving strangely, the security guard could have approached her and asked her to leave the store, but I didn't see her do anything to warrant the security guard to be shooing her out and telling her to never come back. I couldn't believe that no one, except me had any guts to say anything, and everyone just stood there like frozen zombies allowing this woman to be heckled. I walked right up to a cashier, the one that I think was screaming and I asked her for help, posing to her a random question and I got a stupid, snarky reply to my question, so I thanked her & walked away, but as I attempted to shop for what I needed, I could not stomach the despicable situation I had just witnessed and the way this customer had been attacked, as it made my stomach turn over. I over heard one cashier telling the other that they thought she, "was on something", meaning alcohol/drugs, and all I could think is, well even if the woman was on drugs, that didn't warrant what the cashier had said, and furthermore how ironic...she is "on" something, hello, what do you think CVS is? It is a store that sells Rx drugs. Lot's of people come in CVS on something. Go get a brain! I was so upset, I could not shop. I then approached the security guard & told him to his face, that what he had done to that woman was not cool. He acted totally justified in what he did. So I asked him what exactly did she do, in case there was more to the story than I had witnessed. The security guard said the woman was screaming! Screaming, I exclaimed! No, I'm sorry but she was not screaming, she was simply defending herself after being verbally attacked by an employee who actually screamed across the store at her. I told the security guard that I too would go shop somewhere else! Effective January 1, 2023, AB 1632 requires a place of business that is open to the general public for the sale of goods....persons to use the toilet.

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    Page 3 of 3

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    Review Highlights - CVS Pharmacy

    It's never crowded, the customer service here is top notch, and the cashiers are always really nice, and helpful.

    Mentioned in 5 reviews

    Read more highlights

    CVS Pharmacy

    CVS Pharmacy

    2.4(121 reviews)
    0.9 mi
    $$

    This pharmacy is open 24 hours which is very helpful for patients who might discharge from the…read moreemergency room at Hoag Hospital in the evening hours. I need to fill up prescription immediately. Lots of gifts, cosmetics, and over-the-counter medication's as well.

    Every time I go to CVS it is understaffed and there are huge lines. today I was there at 7 PM…read more There must've been 20 people in line to check out and one cashier. I asked for the manager and I said "do you see a problem here?" and manager says " no I have no idea about any problem " and I said "how about the long line why don't you hire more people to staff the store to increase your customer satisfaction? " I said it was unacceptable and he just shook his head and smiled at me. I miss the Rite Aid stores. The service was better. CVS is cheap on investing in the proper labor. Before waiting in line for checkout with the cashier, I tried the automated checkout. I was actually trying to give CVS more business, and I had more purchases than would fit on their tiny little automated checkout counter. The cheap paper bags fell on the floor and broke so I said " I don't want all of these things. I just have to buy one medical supply for my daughter" that put me in the 20 line purgatory behind all the people. All the manager could say is why don't you use our automated checkout? I tried to explain to him why the automated checkout did not work mind you I have a computer science degree this is not user error. This is incompetence understaffing, and no understanding of customer satisfaction.

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    CVS Pharmacy - drugstores - Updated May 2026

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