If I could give 0 stars I would. These are the most judgmental, condescending, least professional people I have ever worked with. On multiple occasions they have been BEYOND rude. We are switching. We love Vons and live close. It's inconvenient to switch. But these people are over the top. read more

This used to be a family oriented pharmacy that cared about there patients, but that is no longer the case. The pharmacist used to know everyone by name and now they don't even care to try and remember. the pharmacist is very rude and impersonal . The staff also! I used to be able to check out an item or two at the pharmacy and now they roll there eyes and look at me like as if I ask them to wipe my butt for me. when it took me a second to get my apple pay to work she started giving me the dirtiest looks telling me there was no money on my card! so i just went up front and paid there with no problem. I'll be switching my pharmacy from now on. I guess i don't need them to remember my name, but being polite and kind is definitely a requirement for me when i am giving them my money for them to up charge medications read more

Worst customer service ever! Waited for over an hour for 1 prescription. Not one person was here before me now 15 have got there meds?!

I am a family physician, practicing in HB for 27 years now. Rick is simply the best pharmacist I have ever met. He is extremely knowledgeable of not only medications but also of prescribing technologies. He has been an invaluable asset to me time as again. I have called him many times for information on new medications and he has consistently gone out of his way to help. I trust him completely. read more

they have an amazing staff who took time to help me find items outside of the pharmacy even though I know they don't stock the items outside. Thank you! read more

Beats Walgreens any day! Fast service and refills. Grocery store pharmacies are so much better than the Big Box ones.

I can't help but notice the Yelp reviews stop right around the time Rick, the longtime manager, retired. Since Rick's departure the pharmacy has been unable to perform the most basic of tasks in any timely manner. When prescriptions have not been filled they have begun using what's become a predictable pattern of excuses that turn out to be completely fabricated. I have been told multiple times that prescriptions were not ready because they are 1) waiting for a response from the physician. When I contact the physician, however, they can provide the date and time they did indeed respond to the pharmacy. 2) the prescription has been deemed "too early" by my insurance carrier and will instead be filled several days from the date the physician called it in. They have used this excuse on at least 5 occasions and I took them at their word. I finally contacted my insurance carrier and spoke with the pharmacy coverage department and discovered that this was completely fabricated by the Von's pharmacy staff. Because I travel often but have medical issues that require regular monitoring, I have worked my schedule around my visits with physicians. Prior to this new clown show at Von's, I could generally count on taking a single day to handle both the visit with the physician and a few hours later being able to pick up prescriptions. Now, due to all of the lengthy wait times that often rolls into days - for one made up reason or another - trying to simply pick up my prescriptions, my schedule is completely thrown into disarray. The amount of time Von's staff has wasted for not only me but also my physicians' offices and my insurance carrier makes what should be the simple process of picking up a prescription a frustrating slog through incompetence. I'm on the hunt for another pharmacy to bring my entire family's prescriptions. This also has soured my opinion of Von's as a grocery store and I try to avoid shopping there no matter how conveniently located. Until the pharmacy hires staff across the board who know what they are doing and are honest with their customers, I cannot recommend anyone waste their time trying and likely failing to have your prescriptions filled in any sort of timely manner. read more

The pharmacist drove to another pharmacy because he was 2 pills short to fill my prescription. That's service.

I have been coming to Von's pharmacy on Atlanta and Magnolia for over 20 years. Always great service, knowledgeable pharmacists and technicians. I won't ever switch. They have gone above and beyond expectations to help me get what I need for all five members of my family (including our dog) read more

Well I dropped of my four prescriptions I needed to get filled and they filled 3/4 and left out my norco pain meds they said because I got a prescription recently for the same meds they would have to hold onto it and call me back in less than a week with it ready, we'll when I called back today they said I never had a script for norco, when i obviously, do and it was written from a nurse at hoag ER so I call back and this extremely rude man starts demeaning me saying "you nothing about pain medication I'm a pharmacist and it was a bunch of demeaning banter while he over talked the entire time and I couldn't even express what I needed to say I said look man I'm just gonna call somebody else because you're too Aggressive tone it down dude I'm a customer! I have now called back on numerous occasions to still try and get my pain meds from MD Kim Abido at UCI, but this man who would not tell me his name when I asked for it told me "I will not write this script or transfer it to you, he said he was the manager." The lack of compassion from a pharmacist is appalling as this man who wouldn't state his name when prompter is allowed to deny me my medications based on his opinion of me over the phone. How about instead you give the sick person their meds that an actual doctor prescribed them instead of this childish monkey business. So I finally got a call from Jason and he stopped being an asshole for about a second to tell me that I could go get a different med at a different pharmacy from a different dr. But is still refusing me my prescription which was sent in by MD Kim Abido from UCI ER. This is the wildest morning I've ever had! I got out of a double pectoral reattachment surgery and I get into an argument about why I need my prescription woth the pharmacist, I was belittled the entire phone call, Jason talks downward on me in a very condescending way and I felt very uncomfortable, I will never bring my business back to this Vons pharmacy, and my friends family and girlfriend will hear all about this poor form of doing business by Jason the head manager of Vons pharmacy off Atlanta read more

Ok so recently I wrote a review about this pharmacy and it not allowing me to pick my script . I had a requested for anyone other than me to have an ID. To pick up my script end of subject . However if they felt that strongly about it I would if understood payed for another Uber and come back . Jason the pharmacist was dosre and so rude .. He took a disagreement about a minor issue and he slammed me with a violent stance a closed fist and rude language treating me like a delinquent. Ive never been so disrespected by a pharmacist. When I came Iin today the head pharmacist spoke about me having the ID dropped from records . His tone was kind professional and frankly i would follow his Instructions no matter how much it out me out because he speaks to people like a professional.I feel obligated to take this. As far as I can the man (Jason) is sinister read more