After my doctor's visit, I stopped at CVS to get an over the counter medication. The item the doctor suggested was expensive considering I would probably use it maybe two to three times at most. I picked out what I thought was a good substitute. Rather than guess, I stopped to talk with the pharmacist to ensure my selection was a good one. The pharmacist was knowledgeable and helpful. He agreed that the item I chose would suffice. I got the item and left the store. Shared parking outside. read more

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I had a disappointing experience at the CVS MinuteClinic on Tatum Blvd in Cave Creek on 8/12 at 3:50 PM during a scheduled sports physical for my daughter. When we arrived, there was no one at the front desk, so we sat down briefly. Shortly after, Nurse Practitioner Donnamarie came out and immediately gave the impression that we were late, even though we had been seated since 3:48 PM. She said we were "not signed in yet" and told me I could either use the app on my phone or check in on the kiosk. I assumed she meant the four powered-down tablets by the chairs in the waiting area. After unsuccessfully trying to turn them on, I told her they didn't work -- only then did she point to the actual kiosk tucked away on the other end of the room. I had forgotten the required paperwork at home, and when I asked for a replacement copy to fill out, she provided it -- but her demeanor throughout was dismissive and smug, as if she wanted us to leave before we even started. We were then seen by a nurse who was very friendly and professional, which I appreciated. When Donnamarie later reviewed the paperwork, she took issue with me leaving the seizure history blank. This was intentional -- my daughter hasn't had any seizure-related issues since she was six, nearly a decade ago, and I didn't consider it relevant for a sports physical. The way she delivered the news that she couldn't sign off without that section completed was telling -- it came with a visible sense of satisfaction, as though creating an inconvenience for us was, in itself, a small victory for her. It gave the clear impression that she took more interest in finding a reason to deny service than in helping a patient complete a simple visit. Between the one hour of travel and the appointment itself, the visit cost time, effort, and an early departure from work, all without achieving the reason for our appointment. While I understand the need for accurate documentation, the combination of poor communication, condescending tone, and apparent delight in denying care turned what could have been a minor paperwork fix into a wasted trip. Professionalism and respect for patients should always be the standard, and unfortunately, that was not my experience here. read more

Stay away from here. Everything is priced and labeled much lower than what the actual price rings up as. When you present employees with evidence and information, they won't correct it or honor the price they have it labeled as. Misleading read more

When purchasing items be aware that their "sale items" don't ring up as such and I got home with a buy 1 get 1 50% off that was NOT honored and was not an expired sale date either! What a joke. read more

After checking the hours of the pharmacy on the CVS prescription app and seeing that the pharmacy hours were 10-6 today, I arrived to find the screens rolled down. I could hear laughing from behind the desk, and stood there to listen to various techs, including Kat, sharing stories of treating customers rudely, and finding it hilarious. Eventually they noticed me standing there, and told me they were closed for lunch. When I explained that there was no mention of this on the app, that I was just picking up a pain med for my knee surgery recovery, and that I was Covid positive and not wanting to linger in public, they told me I'd have to wait. One suggested that I use the drive thru, and when I asked if that was open, she said "after lunch" to their mutual amusement. Finally, the pharmacist, Tiana Washington came up aggressively and said the system wouldn't even work until after lunch, and it was out of their hands, a classic lie to make someone go away. Several times throughout their lunch, a heavyset tech in blue scrubs came out of a security door clearly marked "Please Keep Closed," but propped it open for her return. Bottom line is, I wouldn't trust this pharmacy to tell me what time it is, let alone handle my medications. They don't take things seriously, lack any form of compassion or customer service, and act like little school girls when they don't think anyone is watching. I'm done with them. read more

CVS Pharmacy - Pharmacy closed during open hours. - Drugstores Near Me - Cave Creek, Arizona

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The pharmacy at this location has gone downhill. Every time we are there, we get major attitude and downright disrespect for no reason. Most of the time, we are getting medication for a sick child- NEVER a narcotic. Nothing is ever ready on time and they have major issues with asking to fill a script while you wait. The way that they speak to customers is very disheartening. read more

Don is a complete jerk. Completely uncaring, has no concern that staff is terrible, just a poor excuse for service. We got sent there from the carefree hiway closure a few years ago. After my 95 year old mother called TWICE today asking about hi-strength flu shots and told they had them (and she'd be down today to get one) we drove 25 minutes to get her shot. This jerk says no shots today, need an appointment. Tomorrow at 3. Never mentioned that when she called either time. They advertise walk ins welcome. There was nobody waiting for shots. This is the third or fourth time we've had problems there. We moved everything to Ashler hills and Scottsdale rd. The manager there seems much nicer and we got my mom a shot with zero waiting as a walk in. read more

The main pharmacist is the RUDEST human being I have ever encountered in this position. I didn't leave a review when he ridiculed me for my covid vaccine, but he has gone too far this time. We expect a human with a heart when we need assistance. He's just pure AWFUL! read more

Minute Clinic. Chronic Sinusitis and devoted fever and high heart rate indicating infection. Was refused treatment because it had not been two weeks. read more

They should not advertise this as a walk in clinic. You cannot walk in and wait, you need an appointment. But that's not how they make it sound! Drove all the way here for nothing. The lady was also so rude about our situation, no compassion whatsoever. read more

CVS Pharmacy - They need to remove this false information! - Drugstores Near Me - Cave Creek, Arizona

Horrible customer service that takes forever, I would recommend not going to the CVS for anything... zero stars, if I could...

If I could give zero stars I would. The minute clinic was very rude to my daughter. Barely let her explain her situation before they talked down to her, rolled eyes when she started to explain why she was there. Then before she could get more than a few words out, they said they couldn't see her that she needed imaging. Anyway, save your time and energy by going to a place where you will feel respected and heard. They must have a new practitioner. This place used to be great and good bedside manner. Not now. Can't blame it on covid now either. We are past that. read more

THE RUDEST possible staff. This afternoon I went through drive through to pick up medication and was rudely informed to drive to another CVS to pick up. When I mentioned I had been inside 15 min prior and spoke to pharmacist the same heartless bitch I've dealt with before made it clear none of my questions she had answers for much less cared to assist. Months ago I had an even worse experience with this same bitch who could not have been less accommodating or heartless when I tried to get answers regarding how to get my medications if they couldn't. She must be screwing someone in charge to still have a job here. Today was the the nail in coffin (wish it were hers) and I will be switching pharmacies. I don't care how far I have to drive: no one seeking medical help, medications, or healthcare should be treated to or spoken to like that every single time they come. The pharmacist Don was helpful but cannot make up for the cruel and hateful bitch they continue to employ. She gets off on treating everyone like absolute shit. She is a sad, pathetic human who should take her power struggle and work as a mall cop, not that anyone would think she has the skills to even do that. No wonder she pulls blinds down in drive through to hide behind. No shade will ever help that hideous face and horrible personality. What a disgrace for our local pharmacy. read more

What's the point of posting your pharmacy hours if you don't follow them? If it says your pharmacy closes 1:30-2pm for lunch then that's when it should be closed. I showed up at 1:12 today to get a prescription I need only to find they went on an early lunch and closed the pharmacy. Not okay when people need their medications and are referring to your website to plan when they can pick them up and then not being able to get their medications because you couldn't follow your own hours. read more

Don the pharmacist is a load that should have been swallowed. This dude is one grumpy piece of trash. He must have a horrible home life because he's ALWAYS in a bad mood. Feel bad for his coworkers as he seems like a bush league putz. He himself screwed up my prescription he obviously entered a wrong billing code. Had the opportunity to speak with several pharmacy employees and they say he unbearable to be around. I called corporate and they said this is not the first complaint about him. Hey Don if you're reading this also get a new barber your hair looks horrible. Looks like you got a dead coyote on ur head. LOSER. read more

The nurse practitioner at the minute clinic is rude and unprofessional. while discussing family medical history she blatantly shook her head no as if I was lying and clearly disagreed with the facts as I spoke. very rude, so much so my you g daughter even mentioned it when we left. You would think that a medical professional would be that- professional but I guess that's asking too much. read more

The staff at CVS has always been incredibly professional, helpful, and conversational. They've seen me looking horrible, finally giving in to the need to take cold medicine, and have helped me pick out the right product to get me back to health as fast as possible. I went today and finally got my flu shot. They are offering a coupon for $5 off $25 purchase if you get your flu shot...just in case you needed any additional incentive to get it done. This worked out perfectly as I conveniently ran out of hand soap, laundry detergent, and toothpaste all in the same week. The folks in the pharmacy area are all extremely efficient in my experience, so you won't have to wait long for prescriptions or other consultation. This is an excellent store with clearly excellent management. read more

CVS Pharmacy - Drugstores Near Me - Cave Creek, Arizona

The worst customer service. Actually for it to be the worst there would have to be some to rate. I've lived near here and used this site for years and years. The pharmacists are way more important than me. They make you wait no matter what, never once have I experienced an urgency to help me. A many occasion, they have not followed through in calling my doctor to get refills set up, leaving me without the medication for days. My husband left a year ago due to customer service, I stuck it out due to convenience but no more. read more

I miss my old cvs off carefree I got transferred to this one. And it sucks. Always a line for pharmacy inside and out. Workers are rude and don't give correct info. I've been now fighting them for 3 months on my prescription. Never in stock and when they "order it" I get different arrival dates until I go in and yell at people. Transferring pharmacy's for sure. read more

I was visiting the area and woke up with a sore throat that was worthy of being checked. The Clinic opened at 8:30A. I arrived at 8:15A. The Clinic personnel didn't arrive until 9:00A. At 9:05A the nurse told me if I didn't have an appointment I couldn't be seen and there are no available appointments. It's now 9:15A in a Clinic that was supposed to open at 8:30 and I'm still the only patient here. I've been a CVS customer for +30 years. Switching to Walgreens. This is not acceptable. read more

The store part is fine but the pharmacy is awful. I waited 20 minutes just to drop off a prescription. That was before anyone even helped me. Took another 15 minutes to get them to understand the insurance. Picking it up took another 15 minutes even when they called to tell me it was ready a few days later. Seems they never have what I need in stock and it takes at least 2 days to get. Now it seems they are stuck on automatic refill. I tried changing it on their website but it won't allow me too. I called and they said they took it off auto refill and the website has it off auto refill but for some reason they keep auto refilling it. If they can't get something as simple as this correct it concerns me how they manage to get the prescriptions correct. read more

The nurse practitioner here is extremely disrespectful and not knowledgeable at all. She blatantly talked down to me like I was a child, even though I'm 20. I came here for a physical and after explaining why I needed one they proceeded to tell me they couldn't do it after I called and double checked that they could do it. Do not waste your time here. Just go to Walgreens where they have ACTUAL doctors. read more

The new kid, Zach, in the Pharmacy section would benefit from lessons on customer service. Abrupt and not friendly. Also, someone needs to remind him and a few other associates that wearing a mask means covering the mouth AND nose. read more

Always get our prescriptions there ordered glucose sensors on Monday told me they would be ready Tuesday went in Tuesday they told me they were busy but would be ready later that day stopped in Saturday girl told me they were not ready yet that they were out of stock after some argument she found a cvs near by that had them and she sent over an order for them and they would be ready in 20 minutes we drove over to Scottsdale cvs and they told us the order was never sent over but he would fill it in 15 minutes. All this could of been avoided if they would of told me they were out of stock and they found them at a different cvs very poor customer service read more

The pharmacy is far less than adequate. Switched to another CVS farther away given at least one issue with every prescription order or need. Final straw was ordering a prescription and never receiving call or text when ready. Finally went to pick it up, assuming a systemic issue, and pharmacist said they were out of the medication. By the time I actually tried to get it I really needed it. They were u willing to help. Nothing to do with them apparently. I found my prescription myself at another CVS. read more

My provider was booked for several weeks and I had a severe cold. Missed several days of work. I just needed the provider to fill out one form of Family Medical Leave paperwork. I called the call center and the CVS rep who answered told me the provider at the CVS minute clinic would fill out the paperwork. When I arrived I was told no they do not do that. Did I mention I drove over 12 miles to get this CVS location? The on staff provider at CVS did not seem to care. read more

The Minute Clinic at Tatum & Dynamite in Scottsdale , AZ is A waste of time unless you are merely looking for an over the counter med recommendation or seriously ill...but 911 is the better option!!! You better have a high fever & be sure you have tried every over the counter med for AT LEAST 4 days before coming to Minute Clinic for relief or just a Rx!!! read more

Don't go to the minute clinic. Absolutely horrible. The practitioner was rude and took forever. Asking all kinds of irrelevant questions and made it feel like we were a burden. We were told to arrive at so and so time with online check in. We got there and there was still a 45 min wait and a person in front of us. My husband has had this crap for over a week with throwing up and a fever. She played it off like it was nothing and said maybe bronchitis but didn't really know. No antibiotics were prescribed. Quite frankly she didn't seem to know anything. Being a healthcare professional and knowing what's going around there should have been more of an effort not giving an I don't really know answer. He has gotten worse in the course of two days. He indeed has the flu, bronchitis, and sinus infection and needs antibiotics to get over what's going on Thanks for nothing minute clinic. Never again. Oh and as for CVS. We wanted a drink while we waited and there was nothing on the shelf that was expired. Not impressed and quite infuriating. I'd give 0 stars if I could. read more

The administrator of the flu shots was a rude woman, who raised her voice and embarrassed me when I sat in one of the chairs offered and told me not to sit there and to get out of there (there was no sign saying no sitting,) made me wait 15 minutes to get the shot, pinched my arm very hard when giving the injection and then said she didn't like the way I treated her...I was shocked...I had said nothing except that she wasn't nice...they had several people working behind the windows taking prescription orders and only 2 people waiting for their flu shot. This woman needs to be more polite to customers...or get a desk job! read more

The techs (or pharmacists) at this store went above and beyond to get a prescription for my ill infant at a reasonable price. There was an online coupon by the drug manufacturer that they helped me obtain and they were super patient and understanding with me as I had no idea what I was doing. I believe their names are Juan and Jason? Not 100% sure, but very pleased with the experience. read more

I love this cvs. Every employee at this location has been great. The pharmacy is quick and follows up with any issues with insurance etc.

I came here over Walmart because I wanted to stop in get what I needed and leave, granted it's more convenient. But I was REALLY wrong, Steve at the counter was taking his sweet sweet time and I would have been better off going to Walmart. Do NOT go here, you will be thoroughly wasting your time and money. Rude and crappy atmosphere read more

The pharmacy is wonderful but the minute clinic is horrible. My husband and I are still waiting after 2 hours for a simple wellness check. This nurse practitioner takes at least 45 min with each person which in mind not suitable for a MINUTE CLINIC. read more

The store itself is great but it's extremely frustrating they do not open until 8:00am.

"Minute Clinic" took about 90 minutes to get seen, and there was one patient ahead of me. Then they sent my prescription to a pharmacy in California and it took an hour to fill it in their pharmacy one room away from the NP who ordered it. They get one star for very friendly nps. read more

I have to give this CVS five stars. I am out walking 8 miles today. I walked in at 7:02 in the morning. Was greeted very nicely by a gentleman. He helped me find some new sunscreen. He chatted with me. The store was clean I filled up my water bottle. Everything was great. Good job CVS. read more

Horrible!!! I waited 3 hours to get in the Minute Clinic to be dropped from the waiting list. I asked the Lady why my name was off the list after 3+ hours and she said I leave by 5:30. Very Very Rude!!! It was only 5 and one person in front of me. I will never waste my time at a CVS again. read more

I would give this CVS Minute Clinic located at Tatum and Dynamite 0 Stars if I could. They advertise they are open until 5:30 but when we arrived at 5:15 we were rudely informed they weren't seeing any patients and that we should find a urgent care. The medical staff at this facility should consider another career because they are more concerned about leaving on time then they are concerned about caring for people. I hear Fry's grocery store is hiring. The last time we tried this clinic we waited about 2 hours with only 1 person in front of us, so they have actually gotten worse. If you need urgent care try the Urgent care extra at 32nd and bell. read more

Took my father here today. Nicole was great! We waited only about 5 minutes and she was extremely helpful. We were worried that we would have a long wait since we arrived at around lunch time but it was super fast. This is my second visit to this location. Saw someone different the first time who was also great. Very happy with this location and with CVS Minute Clinic in general (also used them in NYC) read more

Anyone thinking about going to CVS for their minute clinic better think twice. I went there yesterday to the CVS on Tatum and dynamite checked in to the minute clinic. I was seen by the practitioner she was probably the rudest person I have ever encountered in my life. We basically got into an argument about my illness I told her that I had a bacterial infection in my chest and needed an anabiotic because i've dealt with this in the past. The past couple years I've been dealing with an upper respiratory infection which my primary care physician tells me is a bacterial infection and I need to be on anabiotic's. Which gets me better after a couple days when I take them. The practitioner at the minute clinic refuse to give me an anabiotic because she thought that I had a viral infection which she was completely wrong because today on March 5 I had to make an appointment with my normal doctor and again he tells me yes you do have a bacterial infection. It was like pulling teeth trying to get her to give me the right medication. These people are there Supposedly to get you better this lady was more interested in arguing with me I was so frustrated I left I will never go back there again. read more