I am extremely frustrated with this store because they forward phcy phones and it doesn't even RING…read morefor them to hear or answer ca;lls. Give it a try and see what happens. I need my prescription info urgently and I can't get through. I was actually in that store 2 weeks ago becuase I couldn't get through and there weren't any other customers at phcy and the 3 young people behind the counter were tripping over themselves trying to clean! I said why isn't the phone ringing? They said it's forwarded because it's too distracting!!! SERIOUSLY????

They don't answer their phones. Been on hold for 28 mins and counting!…read moreNot a good way to run a business...... UPDATE: Still on hold... 47 mins and counting. Tried 'chat' they told me to call pharmacy (?) Some help, huh?

This pharmacy is one of the best I've ever used for my medical needs!!…read more The owners are not just entrepreneurs. They are community supporters, patient advocates, and would selflessly assist you with what benefits you most as a customer. I've been going to this pharmacy for over a year now and I never encountered any bit of a problem. I may have encountered dozens of problems with my Doctor's office or insurance but the owners are always ready to help and give advice of what you can do. I'm always busy and don't have time to usually post comments about a business entity but I can't help myself to give back to this pharmacy's unending support. They have the fastest service in getting your medications ready if there are no issues from the doctors office, insurance, etc. You go in and out quick since your needs are quickly met. Let us support our local pharmacies!! You can talk to the owners yourself. You will never see and voice out your concerns directly on the owners or big bosses of CVS, Walmart Pharmacy, Walgreens, etc.!

Efficient, fast and usually very friendly. One pharmacist is…read morea lot friendlier and more personable than the other but both are efficient. The only problem I have is they can't always contact my doctor but neither can I and I know they try.

I just visited this pharmacy for the 1st time ever, & it is fantastic;…read morevery FRIENDLY & KNOWLEDGEABLE, very neat and clean. Extremely smooth and efficient. The staff is wonderful. This is how all pharmacies need to be; PERSONABLE

My family members and I have been visiting this place for the last 15+ years, and overall we can…read moreattest to a 98% overall satisfaction. Congratulation for a job well done, and keep up the excellent customer service. Thank you very much.

I mainly use them for the medical/pharmacy part of the business. They are amazing when it comes to…read morecustomer relations. When I call the pharmacy, there is no wait time no hold music. It is quick and simple to speak directly with the pharmacist. I can't say enough about the delivery service. They are prompt trustworthy and pleasant. I would be lost without having them as part of my Healthcare team.

The first time I ever used Westown was this year. I previously used Walgreens, CVS, Walmart and…read moreKinny's drug in Vermont. The service provided by Jessica and the entire Pharmacy team has been absolutely awesome. Never late on my scripts, they are always ready when I go to pick them up. Manchester should be grateful to have such a wonderful Pharmacy.

Once you meet Helen, and she remembers your name, you are a friend and customer for life…read more Excellent customer service from everybody employed here, including Bob the owner-pharmacist. His dry sense of humor makes me laugh every time I visit. Now, if only they had a lunch counter......

What a cool place! It's like a throwback to the old neighborhood pharmacy instead of the ones you…read morefind inside a supermarket or the corporate cloned spawns that are dropped around the state like globules of cookie batter on a baking sheet. This is the real deal, a friendly pharmacist that knows everyone's name and gives personal attention to his customers. I saw him spend nearly ten minutes giving some poor soul with a hacking cough incredibly detailed instructions on when to take her two prescriptions. It's a pretty good sized store that also sells toys, greetings cards, and even beer, wine, and liquor! Something for everyone!

The team here is professional, friendly and very kind! They go out of their way to assist all of…read moretheir clients. You could not ask for a better team of pharmacists and pharmacy techs. Thank you for taking care of my family's needs!

I tried CVS, I tried Target and walmart and even Dale Drug and Walgreens but the Stop & Shop…read morePharmacy is clearly the best I have dealt with. Well staffed, friendly, easy going competent professionals. They will get things ordered that other places will not. They care about the customer as the only priority. Even if you have a million scripts with the oddest items see Bill and watch how a professional gets things done.

I will drive past 100 CVS's, Walgreens, and Rite Aids to go back to this local Pharmacy. The…read morePharmacists: Ryan and Rachel are fantastic! Super helpful, knowledgeable, they get to know their patients / customers, take time to call Insurance and the Doctors. Ok, so they can't compete with the hours of the Big Box Pharmacies. So Pay for your Rx online and they'll overnight ship it to you. Problem solved. So many advantages to working with a local Pharmacy! Next time you're at CVS, pull up to their drive thru window only to find out it's broken and go inside. Then wait in their germ-infested line wrapped around two aisles only to get to the counter 25 min later and find out CVS: (a) only filled one of your two Rx's despite their App saying it's ready, (b) charge you out of pocket cost bc they never answered your insurance company's calls, or (c) CVS never filled your life-saving cancer med bc they just well forgot. All True! Check out West Hartford Apothecary or at the very least go to a local Pharmacy!

great small pharmacy!! they are very personable and are much better than a big pharmacy. I left CVS…read morefor them and I've been extremely satisfied over the past 3 years

I just transferred my family's prescriptions to stop n shop. I actually felt horrible because it's…read morea lot of work on their part. We require prior authorization for a few meds. I've dealt with a Pharmacist I believe her name is Erica. She was so professional, patient, knowledgeable and compassionate. I wish I came here long before now. I just hope we don't become the customers they would rather avoid due to all the work involved with our prescriptions. Looking forward to a long healthy relationship with all of the associates here. It's been a pleasure thus far. JM

The experience I have had at this pharmacy has been atrocious. There is one pharmacist who I…read morealways seem to get that has a horrendous attitude. I'm tired of it. I waited 30 minutes while she was making a call to see if I could get a refill. The 16 year old intern did a way better job than her. The intern told me I could have one pill to last me until tomorrow when I could pick up my entire prescription since I needed to go to work. Why make me wait 30 minutes only to tell me I can't give you one pill. I have to bring in the prescription. Then she walked away and helped the next customer. I HAD BEEN WAITING 30 MINUTES!!! Unreal. No one cares. This pharmacy is a joke and I will be removing all of my prescriptions from Stop and Shop.