The worst customer service ever! Employees are rude and couldn't care less about the customer

I don't know what's worse: this CVS' parking or its pharmacy service. Look, we all know what a CVS is and we appreciate it. However, this place...The only thing going for it is the location (which can be an issue too if you are not a fan of university students being all over the place). This CVS had a glow up with it becoming a Health Hub so you can find a wide range of vitamins and medication although that sentiment can be hard to see what with the shelves being bare at times. The "Health Hub" aspect aside, the pharmacy is incredibly slow and wait times can be absurdly long. Moreover, the pharmacy will do things like not give you a full prescription or ignore a question. To be honest, the pharmacists are never the same at this location so if you have a question or want to build a rapport, good luck. Half the times I even see a pharmacist they are either overworked or hiding from customers. Also, if you do pick up medication from the pharmacy after waiting almost an hour in line, you likely will get a text or email that you have even more or the exact prescription you just picked up waiting for you. It's a mess and it ain't hot. 2 stars because location, location, location. read more

Twice now my doctor has called in a prescription and it's taking the pharmacy over 48 hours to fill a basic, known prescription. When you finally get notified, that your prescription has been filled and is ready, it takes 15 minutes of waiting in line for you to actually pick up your prescription. If you ask for delivery, it takes three days. It should not be that hard to pick up a prescription for amoxicillin during the cold and flu season yet for whatever reason this CVS doesn't get it. The pharmacy alone isn't the issue. In their quest to force customers to use the self check out, there's seldom anyone behind the counter and if they are if they're busy doing other items and are unable to help you check out. Basic items like toilet paper and paper towels are found in random sections on shelf ends as opposed to in their proper departments. This CVS used to be a supermarket, so it's not small in size, but it's poorly laid out, the staff are either overworked or don't understand what to do, and the lack of having prescriptions filled within a reasonable time frame is deplorable. read more

This is an excellent stop on the way to and from Villanova University. Clean restrooms (always a plus). This is the first CVS I have seen carrying brands like Pixi and Dermologica. The employees were extremely kind and helpful. This was my second time in. I look forward to more stops in the future. read more

This CVS Pharmacy is getting worse! They don't work well with the insurance companies or the doctors' office. They just put prescriptions on "hold" for no reason. I did ask them for a reason and all they could say it was a new script. Well I guess having an doctor send a script for insulin on Saturday is a new script. The only reason I needed that insulin was because CVS couldn't figure out how to put in an override on another script (the insurance company told me this). They did not seem to mind a diabetic having no insulin for days on end! I could have ended up in the ER! The usual wait time if you call them regarding getting access life saving insulin is 30-50 min. At one point they wanted me to pay out of pocket for an emergency temporary supply even though the insurance company was covering it, if they processed it correctly! 10 years as a customer and after this week, I have find a pharmacy that can work with the insurance companies and one the Doctors office don't complain about having to deal with read more

CVS Cancellation of a scheduled Covid with 15 minutes notice and I was left with no backup testing at any other CVS . No one in the store was helpful or even informed . No stars ! read more

The photo station here is tried and true - most other local CVS's can be spotty and unreliable, but never had an issue here. Also Dani is a nice employee - very kind and has a great attitude. read more

Standard little CVS, nothing special, not very personable staff. read more

CVS Pharmacy - Drugstores Near Me - BRYN MAWR, Pennsylvania

Just waited on hold for 20 minutes with the pharmacy and no one answered. This isn't the first time. It's exhausting

So, I decide it's about time for my annual flu shot. I for one am glad that vaccinations exist. Small pox, polio, you name it, all stamped out by clever scientists who took the time to do their biology homework in tenth grade. CVS is just down the road, and the shot is covered by my insurance, so why bother my doctor? Plus, CVS has a great variety of candy, and the sweet tooth was not to be ignored. I find the basic Mounds bar pretty much the gold standard of candy bars; dark chocolate and sweet coconut combine to almost mythical proportions. Which brings me to another point; the medicinal properties of chocolate. A study just came out that highlights the flavonoids found in chocolate. I have no frickin' clue what flavonoids are, but I know I should probably have them, and chocolate is a good reservoir of them. Apparantly, flavonoids stave off dementia, which is important if you are trying to remember where you put your stash of chocolate. read more

Been on hold at the pharmacy for over 30 minutes several times this week. No one is answering. I need a prescription transferred so I need to talk to them. It's ridiculous. read more

This CVS is okay... Like another reviewer said, the staff isn't very personable. And the parking lot can be a real pain in the butt. But hey, as long as they have what I want when I want it, I will continue going there. read more

I don't normally waste my time reviewing CVS stores, except with this one CVS where I always leave pleasantly surprised by the staff and how helpful they are. The folks at this store are just awesome, helpful and knowledgeable about their products. Just so refreshing! read more

I have had the worst experiences at this pharmacy ever. Although the pharmacy staff is nice, the pharmacy is ALWAYS short staffed. RXs are never ready or refilled on time or appropriately. I often have to make several trips to get my regular prescriptions even though they are on the same schedule. Their stock is inconsistent and ordering doesn't help. They tell you it will be in the next day, and then you have to call because it often isn't in. They also don't carry all of my medications, so I have to have some ordered by mail. Terrible situation! read more

Great service by pharmacy staff. Aways willing to help find or fix any problems which may come up. I thought I would have a problem getting one of their oversight mistakes corrected, but, it turns out they realized the error and remediated it on the spot. No problem with the prescription, just the wrong quantity. Also, the personnel in the isles were always helpful in finding the items I was looking for. If they were out of stock, they would quickly give me a "no expiration" rain check. I've been with them about a year now and have no problems to report, unlike the guy who said here that it's nothing unusual, same old stuff. If that is their usual way of doing business, then I'm all for it. read more

I've found the inventory here hit or miss. I've gone several times to pick up items and they've been totally out of stock of specific items. I went into the store a few weeks ago to pick up some toiletries for an upcoming trip and a significant number of items in the travel section were completely sold out. It's a great place if you're looking for essentials and the staff is so lovely (as mentioned in other reviews), but if you're searching for a specific product, I'd go elsewhere. read more

Just went into buyer to toiletries. They have one cashier on duty and a line of over 20 sheep all waiting to pay. I asked them to get another cashier and they said that they are authorized only one on duty. Left the stuff on the counter and walked out. What rotten customer service. read more

I don't even know where to begin. I am fully convinced all of the pharmacists and techs are on drugs. To get a flu shot I had to fill out forms and speak with several different people who seemed to be unaware that they were working at a pharmacy. Also one of the pharmacists said they he got "f**ked up" with one of the doctors who prescribes for patients who use that pharmacy. Very concerning. Never going here again. read more

Very poor service. We called to check on a prescription, and after waiting 20 minutes on hold, we drove to the store. The prescription wasn't ready. When we asked why no one answered the phone (which would have saved us the trip), the store's excuse was "we're busy". Well, we're going to be using a different pharmacy from now on. read more

Uncaring and unapologetic! Husband had an unexpected tooth extraction and stopped on the way home from the dentist to fill a antibiotic and pain prescription. The pharmacy tech told him (standing there with a tennis ball swelling on his face) that he had to wait at least 1 hour because they were backed up. NO CARING NO COMPASSION! When I later complained to the pharmacy manger (VAL) II was told that is their policy - 1st come 1st served (regardless if someone is standing in front of them in SEVERE PAIN!). Policy nothing ... act like humans. The frosting on the cake was that when the prescription was ready I was never called to the desk --- passive aggression at its best. I WILL NEVER EVER shop there again!!!!! read more

If I could put zero I would the cashier was so mean to me she refused to return something I didn't use and I had my receipt just because the tape on it was cut it wasn't even opened never go there!! read more

This is my favorite CVS (I know, pretty pathetic having a favorite CVS). In fact, I drive past 3 of them to get to this one. The main reason is the nurse practitioners at the Minute Clinic. They are competent, friendly and patient. Even though I have to drive a whopping 15 minutes, it's still easier and more convenient than waiting for an appointment with my doctor. I go there annually for my flu shot, and there is never a long wait unless I pick a bad time to go, like after work. You only have to answer a few questions on a touch screen (hand sanitizer provided for use after this - use it! there are sick people touching the screen!) Other than that, it has everything most CVSs have, including nice skin care brands like LaRoche Posay and Vichy. The only frustration is that sometimes there is a long wait to check out - not enough cashiers. But I do like that they don't have the self check-out that is in other CVSs. I don't like to see jobs eliminated, and anyway I'm not being paid to be a cashier. So kudos to this store for employing humans, maybe a few more would be good. read more

This review pertains specifically to the Bryn Mawr location's pharmacy, not to the minute clinic nor to the store in general. I have been going to CVS for my prescriptions my entire life. Out of all the CVS locations I have frequented, my experiences with the Bryn Mawr pharmacy have been awful to say the least. Whether it's incompetence or an issue of being understaffed - I'm unaware, but almost every time I've gone to pick up my monthly prescriptions the pharmacy staff misplaced something, they were out of supply, they entered in the wrong insurance numbers, they spelled my name wrong and slipped my prescription into the wrong bin, etc. Ultimately, I end up waiting there for at least a half hour, paying more than I need to, or without my medicine for days at a time. I went to pick up a prescription recently (that I need to take every day) and the employee simply told me she couldn't help me because last month was my last refill. When I asked why I wasn't notified about this last month, she was extremely dismissive and even began to converse with another employee about a completely separate issue. When you set out to work in a profession that heavily impacts the health and lifestyle those it serves, you need to be diligent and demonstrate true concern for your customer's wellbeing. This pharmacy's performance is subpar and inappropriate. read more