The staff were incredibly kind when they noticed I was walking so slow and limping due to three…read morebroken toes. They got me my items and I really appreciate it. Life is good with good customer service!

This is a clean store, but cluttered with new product in the middle of the hallways. It is obvious…read morethat they are short staffed as well as most people are. I believe the employees are trying to get as much on the shelves as possible, particularly during this Christmas season. the employees were very helpful and very professional at all times.

It's in an old movie house. Not that this matters. It was…read morethe only place in KW that I encountered a panhandler. He was out front laying on the street casually asking for a handout. Not that this matters, but I'm not used to this activity around here. Clerks were always nice. Beer was cold. I prefer this Walgreens over the outrageously priced Rite Aids.

Walgreens can be hit or miss, and this visit fell into the miss category. They didn't carry a…read moreproduct you would typically expect in a full-size store. We ended up going to CVS instead, where we found exactly what we needed.

Pharmacy is (much) worse than the actual Marathon DMV. Also, pretty sure the drive thru is…read morepermanently closed. I may be wrong but have never been able to get service there. Have sat for 20 minutes watching staff mill around inside.

Was looking for a few things and a lady working there was so friendly helping me. Just wanted t say…read morethank you I think her name was Claudine

Unbelievably convenient. It is a very clean store that has all things you may need. The staff is…read morevery nice and hard working. Thank you for being there!!

If you need a CVS while visiting in Key West, there are quite a few around... the store at Front…read moreand Duval is the largest one we saw. Not just your normal drugstore, the location is stuffed with souvenirs at better prices than the tourist places! We needed some toiletries and joint pain relief tape strips.... Found all we needed. In the end, it's just a CVS, if you need it, it's there! Nothing to get too excited about... LOL

Millie's is actually a quite a fantastic little convenience store. You'll find it by all the Union…read moreJacks and a big ugly queen figure smiling outside. The place has its share of British imports, such as abundance of chocolate bars not typically available in States. It's beer selection is also quite good, and has an excellent variety. I wish we stopped by here before stocking up on Coronas from CVS next door.

Traveling north through the Keys, I really needed some cold meds (this was one of the coldest days…read morein the Keys in recent times and had picked up a cold with a nasty cough. We spotted this Walgreen's and stopped in. Icronically, the night before, we had listened to a stand-up comic who panned Walgreen's for their lack of staffing. His routine was obviouly not based on this particular Walgreen's. The store was very well-staffed, clean, well-stocked and friendly. I'm a Wlagreen's customer back in Ohio and I wish my Walgreen's was more like this one. I found what I needed and check-out was a breeze.

The pharmacist was very thorough and very patient answering all my questions . She was professional…read moreand went above and beyond . Totally appreciated it !

5 Stars because I had a question about medicine I was taking and even thought I don't have an…read moreaccount there the pharmacist answered my question. That's a big help when your 2200 miles from home. Thanks again

This Pharmacy is on the ball and top notch! I want to thank Brett the Pharmacist..and staff... for…read morealways making my experience a great one! A place I can know and trust! They were quick to update my new insurance and help me to meet my deductible!

This may have been the rudest, worst retail experience I have ever had. I went to the self…read morecheckout. There was one small window on the screen that that said there was a connection problem, but it looked like just one of the home screen ads didnt load. The other terminal was in use and the third was out of order. I figured I'd try it see if it worked. All items scanned but it would not accept my credit card. The card worked a few hours ago so I figured the card was ok. The person on the second terminal finished and I went to that terminal and everything went through fine. My wife asked me if I was done and I told her yes, the first terminal wasn't working but the middle one was fine. At that point, the cashier, a woman with long straight grey hair, said to me in a very rude tone that the terminal was working fine. I wasn't talking to her, nor did I address her with the complaint. I was talking to my wife. I started to explain that the first terminal would not accept my payment, but the second one did. So there is a problem. She got even ruder when she told me the first terminal was fine. I decided to wait for my wife outside, rather than escalate the situation. My wife is usually the first person to tell me to calm down and I was expecting her to come out and give me grief over the interaction when she came out. Instead she came out and said "That women was a total (insert term for a female dog here).". I asked why and she told me a guy went to the terminal right after me and it DID NOT WORK!. And she gave him grief. I wasn't talking.to her. There was no need for her even comment. And to talk to a customer in that tone of voice was totally unacceptable. I have managed customer-facing teams for years. If anyone one of my people spoke to a customer the way she talked to me, they most likely would have been fired, or at the very least received some sort of disciplinary action. If you don't like working with the public you should stay out of retail. There is a Walgreens about a half mile down the road. Guess who's getting my business from now on. She was the rudest retail person I have EVER dealt with

We were on a cruise ship and got extended for another two weeks…read more Unfortunately two of my prescriptions ran out and I contacted CVS staff. They contacted my insurance company and my physician to get my two prescriptions refilled a real lifesaver!

spectacular help during Thanksgiving when the other pharmacies were closed, and somebody was…read moresuffering, needing pain medication, and going through hospice. This store remained open until five. they did have an hour break for lunch i believe but the point is that the hospice nurse monica, in the only hospice in the keys was able to locate the store and get medicine that we thought might not be available for someone elderly and suffering and for that i am truly grateful and they deserve a five star rating when other pharmacies shut their doors shut down completely so that the needy could not receive what they needed. Walgreens helped us.

At the End of the Line: How Walgreens' Supply Chain Fails Key West Patients…read more Living in Key West--and living aboard a sailboat--means accepting certain realities. Groceries cost more. Deliveries take longer. We are, quite literally, at the end of the road. What should not be part of that bargain is going without life-sustaining medication. Yet that has become my experience at Walgreens. As a patient who depends on daily medication, I routinely wait three to four days after placing a refill order before it is actually available for pickup at my local Walgreens. During that time, I have had to go without my medication entirely. When I asked why this happens so often, a pharmacist explained that Key West sits at the southernmost end of Walgreens' supply chain. Shipments arrive later, inventory is thinner, and delays are common. That explanation may describe the logistics--but it does not excuse the consequences. For patients with chronic conditions such as diabetes, missed doses are not an inconvenience. They are a health risk. The problem is compounded by how Walgreens dispenses insulin. Long-acting insulin such as Lantus is typically prescribed as a 30-day supply, but because it is sold in fixed, sealed packages, many patients receive closer to 20 days' worth per fill, depending on their dose. Insurance copays are charged per prescription fill, not per month. The result is predictable: two pharmacy visits, two copays, and more opportunities for delay. In a place like Key West--where even Walgreens acknowledges that we are last in line for deliveries--that structure becomes dangerous. If your refill is delayed by several days and you were already given less than a month's supply, you don't just pay more. You run out. Walgreens will point out, correctly, that it does not manufacture insulin, that it cannot break sealed packaging, and that insurance rules govern copays. But those explanations miss the larger issue: Walgreens chose to operate a national pharmacy model that does not adequately account for geographically isolated communities like ours. If a company is going to dominate the pharmacy market--closing competitors, centralizing fulfillment, and cutting staffing--it also assumes responsibility for ensuring reliable access. In Key West, alternatives are limited. When Walgreens is delayed, patients don't simply go across the street. We wait. Or we go without. This is what profit-driven efficiency looks like at the edge of the map. Inventory kept lean to control costs. Refills routed through distant supply chains. Patients absorbing the risk when the system fails. Public health experts have long warned that gaps in medication access lead to higher emergency room visits, hospitalizations, and preventable complications. That risk is magnified in communities with fewer providers and fewer pharmacies. Key West may be a tourist destination, but for those of us who live here year-round, it can feel like a pharmacy desert with palm trees. Walgreens likes to describe itself as a healthcare partner. Partners do not tell patients to wait several days for essential medication. Partners do not design systems where people pay more and receive less--and then blame geography. If Walgreens intends to serve communities like Key West, it must do better. That means maintaining adequate local inventory, aligning insulin dispensing with real-world dosing, and treating access as a health obligation rather than a logistical afterthought. Because at the end of the supply chain, the cost of delay is paid not only in dollars, but in days without medicine--and in a higher risk of diabetes-related illness and death.