This may have been the rudest, worst retail experience I have ever had. I went to the self…read morecheckout. There was one small window on the screen that that said there was a connection problem, but it looked like just one of the home screen ads didnt load. The other terminal was in use and the third was out of order. I figured I'd try it see if it worked. All items scanned but it would not accept my credit card. The card worked a few hours ago so I figured the card was ok. The person on the second terminal finished and I went to that terminal and everything went through fine. My wife asked me if I was done and I told her yes, the first terminal wasn't working but the middle one was fine. At that point, the cashier, a woman with long straight grey hair, said to me in a very rude tone that the terminal was working fine. I wasn't talking to her, nor did I address her with the complaint. I was talking to my wife. I started to explain that the first terminal would not accept my payment, but the second one did. So there is a problem. She got even ruder when she told me the first terminal was fine. I decided to wait for my wife outside, rather than escalate the situation. My wife is usually the first person to tell me to calm down and I was expecting her to come out and give me grief over the interaction when she came out. Instead she came out and said "That women was a total (insert term for a female dog here).". I asked why and she told me a guy went to the terminal right after me and it DID NOT WORK!. And she gave him grief. I wasn't talking.to her. There was no need for her even comment. And to talk to a customer in that tone of voice was totally unacceptable. I have managed customer-facing teams for years. If anyone one of my people spoke to a customer the way she talked to me, they most likely would have been fired, or at the very least received some sort of disciplinary action. If you don't like working with the public you should stay out of retail. There is a Walgreens about a half mile down the road. Guess who's getting my business from now on. She was the rudest retail person I have EVER dealt with

We were on a cruise ship and got extended for another two weeks…read more Unfortunately two of my prescriptions ran out and I contacted CVS staff. They contacted my insurance company and my physician to get my two prescriptions refilled a real lifesaver!

It's in an old movie house. Not that this matters. It was…read morethe only place in KW that I encountered a panhandler. He was out front laying on the street casually asking for a handout. Not that this matters, but I'm not used to this activity around here. Clerks were always nice. Beer was cold. I prefer this Walgreens over the outrageously priced Rite Aids.

Walgreens can be hit or miss, and this visit fell into the miss category. They didn't carry a…read moreproduct you would typically expect in a full-size store. We ended up going to CVS instead, where we found exactly what we needed.

Unbelievably convenient. It is a very clean store that has all things you may need. The staff is…read morevery nice and hard working. Thank you for being there!!

If you need a CVS while visiting in Key West, there are quite a few around... the store at Front…read moreand Duval is the largest one we saw. Not just your normal drugstore, the location is stuffed with souvenirs at better prices than the tourist places! We needed some toiletries and joint pain relief tape strips.... Found all we needed. In the end, it's just a CVS, if you need it, it's there! Nothing to get too excited about... LOL

Open 24 hours! Great…read morespot to grab a soft drink, tea, or other beverage on the cheap while on Duval Street. They also have some wine here for sale but no beer or liquor. Lots of snacks to choose from if you're hankering for something salty or sweet. The store is quite spacious, organized, and clean all around. If you're here on vacation know that they have just about anything you need should you have left it at home for the big trip. They have all kinds of beachwear, hats, sunglasses, beach chairs, toys, strollers, snorkel sets, flippers, sandals, body boards, and so much more. Staff was friendly and welcoming, and shopping here was a jiffy, no long lines, great service all around. I would definitely stop back if I need something while in the area.

Great location if you're looking for purchasing items on land instead of a cruise ship. They have…read moreall the standard CVS items. It was pretty busy when we were there. They don't sell Crystal Light, but they do have hydration type drink packets that are pretty expensive. It would also be good for picking up an emergency prescription instead of going to the cruise ship medical clinic (speaking from experience after a $450 medical bill).

spectacular help during Thanksgiving when the other pharmacies were closed, and somebody was…read moresuffering, needing pain medication, and going through hospice. This store remained open until five. they did have an hour break for lunch i believe but the point is that the hospice nurse monica, in the only hospice in the keys was able to locate the store and get medicine that we thought might not be available for someone elderly and suffering and for that i am truly grateful and they deserve a five star rating when other pharmacies shut their doors shut down completely so that the needy could not receive what they needed. Walgreens helped us.

At the End of the Line: How Walgreens' Supply Chain Fails Key West Patients…read more Living in Key West--and living aboard a sailboat--means accepting certain realities. Groceries cost more. Deliveries take longer. We are, quite literally, at the end of the road. What should not be part of that bargain is going without life-sustaining medication. Yet that has become my experience at Walgreens. As a patient who depends on daily medication, I routinely wait three to four days after placing a refill order before it is actually available for pickup at my local Walgreens. During that time, I have had to go without my medication entirely. When I asked why this happens so often, a pharmacist explained that Key West sits at the southernmost end of Walgreens' supply chain. Shipments arrive later, inventory is thinner, and delays are common. That explanation may describe the logistics--but it does not excuse the consequences. For patients with chronic conditions such as diabetes, missed doses are not an inconvenience. They are a health risk. The problem is compounded by how Walgreens dispenses insulin. Long-acting insulin such as Lantus is typically prescribed as a 30-day supply, but because it is sold in fixed, sealed packages, many patients receive closer to 20 days' worth per fill, depending on their dose. Insurance copays are charged per prescription fill, not per month. The result is predictable: two pharmacy visits, two copays, and more opportunities for delay. In a place like Key West--where even Walgreens acknowledges that we are last in line for deliveries--that structure becomes dangerous. If your refill is delayed by several days and you were already given less than a month's supply, you don't just pay more. You run out. Walgreens will point out, correctly, that it does not manufacture insulin, that it cannot break sealed packaging, and that insurance rules govern copays. But those explanations miss the larger issue: Walgreens chose to operate a national pharmacy model that does not adequately account for geographically isolated communities like ours. If a company is going to dominate the pharmacy market--closing competitors, centralizing fulfillment, and cutting staffing--it also assumes responsibility for ensuring reliable access. In Key West, alternatives are limited. When Walgreens is delayed, patients don't simply go across the street. We wait. Or we go without. This is what profit-driven efficiency looks like at the edge of the map. Inventory kept lean to control costs. Refills routed through distant supply chains. Patients absorbing the risk when the system fails. Public health experts have long warned that gaps in medication access lead to higher emergency room visits, hospitalizations, and preventable complications. That risk is magnified in communities with fewer providers and fewer pharmacies. Key West may be a tourist destination, but for those of us who live here year-round, it can feel like a pharmacy desert with palm trees. Walgreens likes to describe itself as a healthcare partner. Partners do not tell patients to wait several days for essential medication. Partners do not design systems where people pay more and receive less--and then blame geography. If Walgreens intends to serve communities like Key West, it must do better. That means maintaining adequate local inventory, aligning insulin dispensing with real-world dosing, and treating access as a health obligation rather than a logistical afterthought. Because at the end of the supply chain, the cost of delay is paid not only in dollars, but in days without medicine--and in a higher risk of diabetes-related illness and death.

I picked up two prescriptions today at CVS Roosevelt Blvd Key West Fl. 33040 at approximately 1 pm…read more Fluticasone Propionate 50 mg, and Amoxicillin CLAV 50 mg every 12 hours. Staff was efficient, friendly and explained side effects. Store was clean well stocked. After I paid and collected my prescriptions I asked guise the rest room. When I entered the stock room the door was too heavy for me and pushed me back. When I opened the restroom door due to its weight again door pushed me back again. doors were the least of problem. Bathroom was filthy and needs to be cleaned. Please have someone check this bathroom It does not reflect the standards of CVS. Suzanne Cohill 443-839-2066. Iam posting this to improve bathroom facilities for staff and customers.

Just now (5pm) the so called manager on duty was rude to my fiancee who doesn't speak English very…read morewell.. in the sleep aid section, she moved a tray out of the way so she could see what see needed and he was rude to her and when I stepped in to correct him he started getting rude with me.. I told him to "shut up" a couple of times before my fiancee had to step in-between us.. he was antagonizing me to "do something".. he also said "what are you gonna do".. I live here 6mths out of the year.. I graduated H.S. here... I grew up here in the 80s-90s... This is suppose to be a tourist destination?? And this is how you treat tourist not to mention locals?? My fiancee wants to talk with the owner or upper management tomorrow (what we were told, will be in the morning).. before she heads back to Colombia... very disappointed in this cvs management.. I guess I'll get my meds somewhere else.. online for the win!!

Dennis pharmacy is wonderful the people that work there are great super personalities and…read moreabsolutely the best food locals love it there even though it has moved it doesn't matter we're still going to support and enjoy the great atmosphere I can't say enough about the food and the people. My family loves Dennis pharmacy and the cook is wonderful I don't know he or she personally you think by now I would but they are so busy putting out the good food that they probably don't have time to chat LOL thank you Dennis pharmacy for being my hero

Literally the worst! CVS pharmacy tech (hispanic male) called me to confirm my medication 1 out of…read more2 moments before 10:00 a.m. I asked if they both were ready by chance and he responded no it will be done at 11:00. Well I arrived at 11:45 and the 1 medicine I need the most and confirmed with him is not prepared and still requires atleast another 45 min. I'm not why courtesy went out the window when someone is in pain and reaching out confirming things and the same can't be done on the establishments end. I drove into town for these two meds only to receive one. Very disheartening when you are a mother of two and trying to get your day in order and back and forth into town.

DO NOT go to this CVS. I went for a vaccine that I had scheduled for 3 days, checked in as I was…read moreasked to using the link provided in a text, they never asked my name. A girl came in 20 minutes later for an appt. an hour after mine, they asked her name and took her immediately back. when I said something they made me feel as if I had done something wrong. Y'all need new jobs, you're rude and inefficient.