Traveling north through the Keys, I really needed some cold meds (this was one of the coldest days…read morein the Keys in recent times and had picked up a cold with a nasty cough. We spotted this Walgreen's and stopped in. Icronically, the night before, we had listened to a stand-up comic who panned Walgreen's for their lack of staffing. His routine was obviouly not based on this particular Walgreen's. The store was very well-staffed, clean, well-stocked and friendly. I'm a Wlagreen's customer back in Ohio and I wish my Walgreen's was more like this one. I found what I needed and check-out was a breeze.

June 25, 2026 To…read moreWhom It May Concern, I am writing to express my disappointment regarding the treatment I received at the Marathon Walgreens store during a return/exchange transaction. On June 23, 2026, at approximately 10:30 p.m., I purchased several items, including two hats. Before completing my purchase, I asked the cashier whether I could return the hats if my son did not like them. The cashier informed me that I could do so as long as I kept the tags attached and brought the receipt. On June 25, 2026, at approximately 10:30 a.m., I returned to the store to exchange the hats. When I greeted the cashier, Kim, with "Good morning," her response was, "I heard you." I then explained that I was there to return the hats. Kim immediately stated, "We don't accept returns." I explained that I had specifically asked about the return policy at the time of purchase and had been told that returns were accepted with the receipt and tags attached. Kim replied that she did not know who I had spoken with and repeated that the store did not accept returns. I then requested that she show me where this policy was stated in writing. At that point, Kim called the store manager. The manager informed me that an exchange could be processed. I presented my driver's license and was prepared to provide my receipt. Surprisingly, no one asked to see the receipt. As the line behind me continued to grow, I politely suggested that they assist the waiting customers while my transaction was being processed. I was told, "No, I am in the middle of it. They can wait." I was then informed that I needed to provide my passport. Since I did not have it with me, I had to return home and retrieve it. When I came back, Kim appeared confused about my middle name and last name and proceeded to enter my personal information into the computer system, including my home address. I found the request for my passport unnecessary and invasive, particularly because I had already presented a valid driver's license and was exchanging a low-cost item. The process left me feeling uncomfortable and concerned about the collection of my personal information. What should have been a simple exchange became a frustrating and unpleasant experience. I was disappointed not only by the inconsistent information regarding the return policy but also by the manner in which I was treated throughout the transaction. I respectfully request that Walgreens review this incident, clarify its identification requirements for returns and exchanges, and provide additional customer-service training to ensure customers are treated with courtesy and respect. As a result of this experience, I no longer feel comfortable shopping at the Marathon Walgreens location. Sincerely,

Great store friendly staff treats for my little dawg..Alwys a good experience every visit clean…read morerestroom.

The store is okay but the pharmacy is horrible. The pharmacy employees couldn't be worse. Customer…read moreservice is substandard. It used to be good back in the day but has really gone downhill.

At the End of the Line: How Walgreens' Supply Chain Fails Key West Patients…read more Living in Key West--and living aboard a sailboat--means accepting certain realities. Groceries cost more. Deliveries take longer. We are, quite literally, at the end of the road. What should not be part of that bargain is going without life-sustaining medication. Yet that has become my experience at Walgreens. As a patient who depends on daily medication, I routinely wait three to four days after placing a refill order before it is actually available for pickup at my local Walgreens. During that time, I have had to go without my medication entirely. When I asked why this happens so often, a pharmacist explained that Key West sits at the southernmost end of Walgreens' supply chain. Shipments arrive later, inventory is thinner, and delays are common. That explanation may describe the logistics--but it does not excuse the consequences. For patients with chronic conditions such as diabetes, missed doses are not an inconvenience. They are a health risk. The problem is compounded by how Walgreens dispenses insulin. Long-acting insulin such as Lantus is typically prescribed as a 30-day supply, but because it is sold in fixed, sealed packages, many patients receive closer to 20 days' worth per fill, depending on their dose. Insurance copays are charged per prescription fill, not per month. The result is predictable: two pharmacy visits, two copays, and more opportunities for delay. In a place like Key West--where even Walgreens acknowledges that we are last in line for deliveries--that structure becomes dangerous. If your refill is delayed by several days and you were already given less than a month's supply, you don't just pay more. You run out. Walgreens will point out, correctly, that it does not manufacture insulin, that it cannot break sealed packaging, and that insurance rules govern copays. But those explanations miss the larger issue: Walgreens chose to operate a national pharmacy model that does not adequately account for geographically isolated communities like ours. If a company is going to dominate the pharmacy market--closing competitors, centralizing fulfillment, and cutting staffing--it also assumes responsibility for ensuring reliable access. In Key West, alternatives are limited. When Walgreens is delayed, patients don't simply go across the street. We wait. Or we go without. This is what profit-driven efficiency looks like at the edge of the map. Inventory kept lean to control costs. Refills routed through distant supply chains. Patients absorbing the risk when the system fails. Public health experts have long warned that gaps in medication access lead to higher emergency room visits, hospitalizations, and preventable complications. That risk is magnified in communities with fewer providers and fewer pharmacies. Key West may be a tourist destination, but for those of us who live here year-round, it can feel like a pharmacy desert with palm trees. Walgreens likes to describe itself as a healthcare partner. Partners do not tell patients to wait several days for essential medication. Partners do not design systems where people pay more and receive less--and then blame geography. If Walgreens intends to serve communities like Key West, it must do better. That means maintaining adequate local inventory, aligning insulin dispensing with real-world dosing, and treating access as a health obligation rather than a logistical afterthought. Because at the end of the supply chain, the cost of delay is paid not only in dollars, but in days without medicine--and in a higher risk of diabetes-related illness and death.

Photo service department is terrible! I received my confirmation email that my photos were ready…read morefor pickup, when I went to pickup my photos the lady kept repeating "no not ready." I kept trying to explain that I got the email and even showed her the email. After she saw the email she walked away from me and attended another customer who was there for a photo pickup as well, he also experienced the same problem!

The staff were incredibly kind when they noticed I was walking so slow and limping due to three…read morebroken toes. They got me my items and I really appreciate it. Life is good with good customer service!

This is a clean store, but cluttered with new product in the middle of the hallways. It is obvious…read morethat they are short staffed as well as most people are. I believe the employees are trying to get as much on the shelves as possible, particularly during this Christmas season. the employees were very helpful and very professional at all times.

This is our "on vacation in Key Largo" drugstore to buy things we may have forgotten to pack. I'm…read moresad to see such low ratings but we didn't have a bad experience. We purchased necessities like Advil, toothpaste, etc. The store was clean and organized and the cashier was nice. Parking was easy and we slid into a spot right in front of the store. I have no complaints and would come here again on our next trip.

Zero stars. Impudent pharmacist. Does not care about customers. Very rude and uncaring.read more

Dennis pharmacy is wonderful the people that work there are great super personalities and…read moreabsolutely the best food locals love it there even though it has moved it doesn't matter we're still going to support and enjoy the great atmosphere I can't say enough about the food and the people. My family loves Dennis pharmacy and the cook is wonderful I don't know he or she personally you think by now I would but they are so busy putting out the good food that they probably don't have time to chat LOL thank you Dennis pharmacy for being my hero

Went looking for something just to help me sleep not completely knock me out for 24 hours…read more Do not understand why they placed sticker over the HHC that was printed on package. And I get needing to make a profit but no reason to rape people. Paid sixty some dollars per package when I got home found the same thing online for twenty. Lesson learned!

Loved this store! Paige was great! Very informative, knew her stuff and gave us a good tour of all…read moreproducts! Would recommend to all!

We stopped by to pick up a bottle of Casamigos Tequila. It was $44.99 here vs $59-65 in Miami. Our…read moresalesman was very nice . Their store is clean and well-stocked. The liquor is located inside to the left at the regular Walgreens store here in Key Largo. Parking is free in front of the store. This will be convenient for future visits to the Keys.

Ordered some photo prints (4x6) online from my vacation. I received the notification they were…read morefinished and I could pick them up via text. Drove to the Walgreens and there was a woman behind the photo counter who spoke almost no English. I told her I had received the notification my prints were finished. She didn't understand. I repeated myself. She started looking through big boxes. I said "no," and gestured with my hands the small size. She continued to look through big boxes and then shook her head. She asked my name again in Spanish. Then she started looking in the alphabetical photo bins. If this wasn't taking forever, I would have laughed out loud. She was looking at the wrong letter! Mind you I have an easy, 2 syllable common Anglo last name. Finally, she pulled out that photo bin and it was the small envelope on top. Not sure how/why you hire folks with no English to deal with the public.