Traveling north through the Keys, I really needed some cold meds (this was one of the coldest days in the Keys in recent times and had picked up a cold with a nasty cough. We spotted this Walgreen's and stopped in. Icronically, the night before, we had listened to a stand-up comic who panned Walgreen's for their lack of staffing. His routine was obviouly not based on this particular Walgreen's. The store was very well-staffed, clean, well-stocked and friendly. I'm a Wlagreen's customer back in Ohio and I wish my Walgreen's was more like this one. I found what I needed and check-out was a breeze. read more

June 25, 2026 To Whom It May Concern, I am writing to express my disappointment regarding the treatment I received at the Marathon Walgreens store during a return/exchange transaction. On June 23, 2026, at approximately 10:30 p.m., I purchased several items, including two hats. Before completing my purchase, I asked the cashier whether I could return the hats if my son did not like them. The cashier informed me that I could do so as long as I kept the tags attached and brought the receipt. On June 25, 2026, at approximately 10:30 a.m., I returned to the store to exchange the hats. When I greeted the cashier, Kim, with "Good morning," her response was, "I heard you." I then explained that I was there to return the hats. Kim immediately stated, "We don't accept returns." I explained that I had specifically asked about the return policy at the time of purchase and had been told that returns were accepted with the receipt and tags attached. Kim replied that she did not know who I had spoken with and repeated that the store did not accept returns. I then requested that she show me where this policy was stated in writing. At that point, Kim called the store manager. The manager informed me that an exchange could be processed. I presented my driver's license and was prepared to provide my receipt. Surprisingly, no one asked to see the receipt. As the line behind me continued to grow, I politely suggested that they assist the waiting customers while my transaction was being processed. I was told, "No, I am in the middle of it. They can wait." I was then informed that I needed to provide my passport. Since I did not have it with me, I had to return home and retrieve it. When I came back, Kim appeared confused about my middle name and last name and proceeded to enter my personal information into the computer system, including my home address. I found the request for my passport unnecessary and invasive, particularly because I had already presented a valid driver's license and was exchanging a low-cost item. The process left me feeling uncomfortable and concerned about the collection of my personal information. What should have been a simple exchange became a frustrating and unpleasant experience. I was disappointed not only by the inconsistent information regarding the return policy but also by the manner in which I was treated throughout the transaction. I respectfully request that Walgreens review this incident, clarify its identification requirements for returns and exchanges, and provide additional customer-service training to ensure customers are treated with courtesy and respect. As a result of this experience, I no longer feel comfortable shopping at the Marathon Walgreens location. Sincerely, read more

probably the worst costumer service i've ever had, like it's laughable these girls that were at the cash register were dead ass sitting there talking in spanish the entire time, barley even acknowledged us and we said hi how are you, and then we got a dirty look?? one with orange hair and one with black hair, the one w the black hair was our cashier. and they continued to talk in Spanish and didn't even say anything to us and the only time she looked at us she was giving us some bitchy look and she didn't even put everything in the bag for us and just walked away, i genuinely laughed in her face and just walked away because it was such awful costumer service. genuinely get her fired 8/3/26 read more

The pharmacist was very thorough and very patient answering all my questions . She was professional and went above and beyond . Totally appreciated it ! read more

This must be an awful place to work. The manager must be a real jerk because his staff acts like they hate their job and are put out to have to tolerate me, the customer. If gotten this impression on several instances over time. read more

I came in on vacation from out of town. The pharmacy service was above and beyond helpful! I'm so thankful for them

My being a seasonal* customer at this particular location has always been fine. The Pharmacists, Pharmacy support staffers, and its other staffers always seem helpful to me. read more

Walgreens - the word merry christmas written in the sand - Drugstores Near Me - Marathon, Florida

Clean bathrooms. Last minute Souvenirs Cold drinks Friendly staff Great location This Walgreens helped us out on our way from Key West back to Miami. read more

I don't see why all the negative reviews lol seriously what do people expect from a Walgreens. Sure the pharmacy could be a little slow and the photo center as well but it's open 24 hours, they have a liquor store, the staff is nice, they have what you need... Seriously just get over yourself get what you need and leave. read more

Super rude employee, on the morning shift. Was buying ice and water and when I was trying to tell her that I had three cases of water and six bags of ice she cut me off and started fussing at my other crew member that was walking but with the ice, saying we were stealing, I told her he was with me just like the day before when this happened. Then she only ran up two cases of water when three were plainly visible in front of her. When she realized what she did she didn't try and say she was sorry it somehow was my fault, needless to say I told her that is was her problem, I start to walk out then she said she was gonna call the cops and another employee came out and smoothed everything over and I paid for the other case I won't be back to this location. read more

Stopped here on our way to the keys and was not impressed with their customer service. The ladies working there acted as if they had better things to do than to help customers. They had a pretty indifferent attitude and rolled their eyes. Maybe they were upset that we had two very excited, happy boys with us. I mean, who doesn't get excited to go snorkeling?? Uh, hello, get it together Walgreens. You're on the way to the keys, shouldn't you all be a little more jolly!?! In Walgreens' defense, I have had better service at other Walgreenses..... read more

This Walgreens freaking sucks. I have PTSD and drove 30 min for medicine to take my nightmares away, all for you guys to tell me that the pharmacy is closed??? Freaking update your hours. There's people out there that genuinely need their medication. Thanks read more

While on family vacation, we ran out of a med and requested a prescription with this Walgreens from our home pharmacy. They said it would be a 24-hour delay. No problem.. we had 2 days. Day 2, they said we must have called another pharmacy as it wasn't in their system. After showing them my call log with the 7 minute call to them the day before, they admitted it was them, but when they called our pharmacy, it was closed. (We later confirmed with our small pharmacy that they were open that day all day, and had no missed calls or messages). They then said they "got busy" and didn't call. These people are SLOW and sloppy. read more

I've read some of the negitive reviews here and like civics & politics they don't know who is responsible for what and blame the pharmacy. It is YOUR RESPONSIBILITY to bring your meds on vacation-you forgetting your meds is not any pharmacy's problem. If you deal with a Walgreens up home then you are a customer of Walgreens and they can/will take care of you in a timely manner. But don't expect them or any other business to do a kabuki dance for you at the expense of their daily customers if you are not their customer (@ home you use a different pharmacy) . Second-the lady who had a bathroom emergency-only the manager (a woman) can unlock the doors. read more

Not bad quick service very courteous employees despite that they were super busy five minutes in and out pharmacy and front checkout

If I could give zero stars I would. I asked politely for the restroom because I was having an emergency and they refused to open the door for me. Looked at me from head to toe with a attitude racists at most! read more

While the customer service here was impressive as we walked in (my friend was greeted and asked by the saleslady if she could help him find something), unfortunately, the filthy bathroom stalls and lack of toilet paper in some of the stalls ruined that first impression. After using the restroom and meeting up with my friend, he approached the saleslady to ask for chapstick, but her back was turned as she chit-chatted with another employee. We stood there at least 30 seconds, waiting politely for them to finish their conversation, until I convinced him to check by the register, as this is usually where they have their chapstick. I was right, he picked up a tube and checked out, but our first impression of politeness was shattered after what took place. read more

Slow customer service. Not enough people work there so a huge line forms all day. Don't know how to work their own pharmacy system and that's what they are supposed to do. I am here on vacation and needed to refill my medication and used the app to scan my current prescription just like I do every month and I showed up hours after the app told me it would be ready and they looked at me like I was speaking a foreign language. I'm switching to cvs now so hopefully they can come through. read more

The pharmacy technicians are completely incompetent. I own a home in Marathon and spend the winters here. I always have a problem getting the generic brand of my prescription. The Marathon tech was extremely rude to my home, Walgreens pharmacist, who tried to walk him through the process. It has been a week since I placed the order and they still don't have it. The warehouse has it, these people just don't know how to retrieve it! To make matters worse, they don't even have the more expensive, trademark brand in stock! There is a new Walgreens in town. The tech at the new pharmacy was nice to my home, Walgreens pharmacist and we thought my script was ordered, properly. Nope, I have made several calls today trying to get the correct prescription. It is only an extremely popular asthma medicine. This happens every single time!!! Breathless In Marathon!! read more

Very poor service with an attitude. I asked about their discount card and the clerk told me that it wasn't a good time to process me.

While on vacation from Virginia, wife required medication. Contacted our doctor who sent a prescription to this Walgreens. The prescription costs about $5 for a 90 day supply at CVS in Virginia. Cost of this prescription was $43.82. I asked why the increased cost. Was told that Walgreens does not accept Tri Care for Life insurance. I find this remarkable and an example of Walgreen's shameful disrespect for veterans. I make certain all my fellow service members are aware of this. read more