I'm a regular customer here. YES, it is expensive, but if you come once a week, they always have new sales. Look for them. You'll not be sorry. Unfortunately there is a lot of homeless traffic outside the store. I wish they would do something about that, because it is annoying to be asked for money coming in and out of the store. However, I also wish that Austin had more resources to help the homeless/mentally ill/drug-addicted - IT DOESN'T, and that's why you see this everywhere. People are quick to bitch about the homeless, but neglect to see WHY it is a problem. Anyway, yes, I wish they wouldn't hang out so much in front of this particular store, but whatever. Anyway, check out the sales, and definitely see about getting a CVS card if you don't have one. This makes their products a lot more accessible and you can print coupons at the kiosk inside the store. I got one for $5 dollars off any cosmetics - got an $8 lipstick for $3. Awesome. read more

I want to give this pharmacy a GREAT review! I had to have my doctor send a prescription to this pharmacy because I was only a day home from Hawaii to Austin. There were complications and they were incredibly friendly and helpful and walked me through everything. I wish my hometown pharmacy was this great! The guy even said when I was finished "enjoy your stay in Austin". Thank you because you definitely added to that! I hope you can teach my local pharmacies a thing or two about hospitality! THANK YOU! read more

I stopped going into this CVS a year ago even though its convenient to my work place. I ordered an ornament and keychain and forgot to change the address for pick up to another CVS..UGH!!!! This place is a wreck always has been. When I went to pick up from the counter there stood the cashier of Indian descent harassing a customer trying to check out, she was clearly in a hurry to get back to work (her words) but he begged her to sign up for some CVS discount card. I'm sure she was relieved to see me walk up and ask for my package that was supposed to be in. I received an email stating it was delivered to that store. The cashier could not find it so called over a Manager, wish I would have caught his name! he was just as rude as the cashier, long story short my package was not in for whatever reason. The Manager did not even bother to try and track it for me just said come back later..WOW! I walked around upstairs looking for a Christmas card since I was already there and observed EVERY SINGLE employee with a frown on their face. So pathetic! I dread going back there to try for a second attempt to pick up my package! These folks need some serious customer service training!!!!!!! read more

I love this pharmacy for their location and their fast service at the pharmacy. Okay, okay parking at their location stinks, but walking from my office to delay the inevitable parking lot I'll encounter on MOPAC, is fantastic. The pharmacists are friendly and fast, I've never waited more than 10 minutes for a RX to be filled. I'm not wow'd by the inside... to be honest it feels sort of gross. But, they're fast enough, and nice enough to keep me coming there for refills.... what more can you really ask for out of your pharmacy? read more

Great pharmacy experience...but even more shout-out to Kathy for brightening the in-store experience with her helpfulness and high-energy attitude! read more

The Pharmacy staff in this CVS are wonderful people that seem to deal with a lot of unique characters. The overall feel of this store compared to other CVSs is messy and run down. The only thing they have going for them is the pharmacy service times and pharmacy staff. I was getting my meds filled here because it was the closest one to where I work, but the influx of homeless people outside asking for money or the meds I just filled is a little unsettling. Once, while in the store waiting on a drop off script to be filled, a portly woman started to get undressed and us the water fountain at the pharmacy to bathe herself. The staff stopped her and escorted her out, but only after the manager/shift leader forced a staff member to do it. I like CVS, but I avoid this one at all costs. It is just too dirty and has too many issues. read more

Note pharmacy opens at 9am and there is no way to drop off prescription if hard copy

The reason for the low rating is that this store is now closed--as I learned when I walked there to pickup my prescription. I believe it was the only drugstore in the central downtown. Considering the number of people who live in downtown Austin, this is a problem. I was really surprised that, as a customer of that pharmacy for several years, I didn't receive a robocall notification that the store was closing and that my prescriptions were being transferred. They regularly robocall re:refills. There are other CVS locations closer to me than the one to which they automatically transferred my prescriptions. I would have liked to have chosen my next location and to have informed my doctor in advance. The automatic transfer of prescriptions wasn't totally automatic as my doctor's last prescription never reached the new location. When this store was open, I thought it was a good store, conveniently located and well stocked, although small by typical CVS standards. It was always busy. I hope they re-open (or another pharmacy takes the spot) so that the central downtown has a pharmacy. read more

God damn you, CVS. How the hell are you getting away with charging $5.49 or a tiny little 2.5 FL OZ bottle of your own off-brand hand lotion when that shit was $3 cheaper last week for the CUREL brand lotion? Is it that demand increased due to the dry weather? Was it a mandate from corporate? Are you just cheating the turds in town for sxsw? I did find pretty much the same damn thing on another shelf for $1.49, but damnit, since when can businesses just double the price of a product because they feel like it? read more

The bounds of human incompetence reach new lows in this place. From the ineptitude of the photo staff, who somehow "lost" an order I submitted, to the pharmaceutical staff that lacks knowledge about basic over-the-counter drugs, this place makes me hope I never need to depend on CVS for my actual health. read more

Yeah, I went here because I was downtown and this location was convenient. This place never seems to be busy, accept for the huge line at the counter. The girl behind the counter is anything but pleasant. I don't know how she's kept her job so long. She seems like she hates to be there, but I swear she's worked there for years. It always seems to be disorganized as you walk into the store to see their heaps of clearance/sale merchandise just piled up. If you have the time to dig through stuff, you may just find a deal. That is the only area you are going to find a deal. Everything is so expensive and then they draw you in with these 50% signs. Yeah.....50% off your second item. Not cool! If you are in a pinch, it is really convenient. But, don't expect to get good service or a good price. read more

I've kept my prescriptions with this CVS even though I can get 90 days of pills through a mail order service - the pharmacists here are amazing! They bundled my meds that were being filled a week apart so I can pick them up all at once, have them ready and locate them with ease, always answer any questions I have, and give me any updated information they think I need. The last time I went in they reminded me about my needed flu shot and gave it to me right then and there. The wait is never long and all of them are incredibly friendly and helpful. The combination of knowledge, service, and friendliness make it worth the monthly trips to get what I need. I love this place! read more

Terrible hours, not open at all on Sunday, pharmacy closed all weekend. Questionable folks gathered outside. Too bad it's the only drugstore/pharmacy downtown... read more

New manager in charge? Gotta be! It has a real good vibe there & very well stocked as well. Super friendly folks work there & always offer to walk you to what you're looking for. That's rare nowadays in retail. read more

Location Location Location! After you battle past the meth heads at the bus stop and wake up the lady behind the counter only to buy food and beverages that are dented and stained ... You can finally get on with life. Can't fathom why with all the new high rises in the area going up Walgreens wouldn't open a respectable store so those of us in the neighborhood can avoid the walk of shame. Horrible, wretched place! But I need some sparking water.. Ha read more

When you actually talk to someone they are nice but, man, have tried to fill a prescription for over a week and they are not on top of their inventory at all... Tuesday- we're out more on Friday. Monday- we're out more on Wednesday. And that was after trying to get someone on the phone for over an hour... incredibly frustrating experience. read more

Stopped in to buy laundry detergent. Customer service was great but giving one star as it the restroom looked like it hadn't been cleaned in weeks. read more

This has helped me out of many binds. Red Bull pick me up, Ice Cream and toppings for office birthdays, cards, emergency cigarettes... Super convenient for anyone who works downtown. read more

CVS is just your average store/pharmacy, but what makes it great is it's customer service. When you enter you're always greeted and the pharmacist at the back is so NICE! He's always extremely helpful even if he's already closed for the day he will try to do anything to help. Such a great staff!!! read more

Horrible customer service. Clerk was very inconvenienced to have to help me find anything in thr store.

Robo-calls me constantly about prescriptions I don't even take anymore, despite my requesting no reminders in their system.

Came to this store from my office because I'm so so sick. Nothing left on shelves because they aren't restocking the shelves anymore because they are going out of business. Useless. read more

The guy at the counter Patrick is extremely rude. He was rude to the woman in front of me. Harassing her about not having a CVS card. Told her a new one would be $45. He went on and on, she left saying she would never come back. Then it was my turn, unbelievable bad jokes and harassment. I am surprised this guy works in retail. I will never step foot in that place again. Plus the prices are ridiculously high. read more

Where do I start? Good stuff. Had what I needed. Lighting was okay. Seemed to be pretty much organized like the others. Nothing seemed crazy. read more