The worst customer service I have ever experienced at a pharmacy…read more
I ordered and paid for a compounded prescription on Monday and was told--both verbally and on their website--that delivery to McKinney would take 2-3 days. By Friday, nothing had arrived. When I called my local pickup location, they told me the shipment had already come in and my prescription wasn't on it.
I was then directed to the Lewisville pharmacist, who casually told me that a 5‑day delay "sometimes happens," offered no explanation, and said he was just now making it while we were on the phone. If I wanted it before the holiday weekend, I'd have to drive to Lewisville myself. No apology, no accountability, no attempt to fix the problem.
The round‑trip tolls and gas alone were nearly $50, so I asked for a hot‑shot delivery. I was told those "have to be requested first thing in the morning"--it was 11:30 AM. I even asked if he could deliver it himself. "I can't do that."
I drove to Lewisville because I needed the medication to begin treatment. When I arrived, the cashier asked, "How can I help you?" I gave her my name and DoB. She went to the back, and a second woman came out and handed me the bag without a greeting or even basic courtesy. When I turned to leave, she barked "YOU'RE WELCOME!" as if I had been rude. I told her that no smile, no greeting, and no professionalism communicates exactly how little they value patient interaction.
Driving home, I realized I had never been offered a pharmacist consultation--something every legitimate pharmacy should provide automatically, especially for a first‑time compound that includes a controlled substance. I returned to ask for one. The cashier saw me walk in and I heard, "He's back."
The pharmacist eventually came out--with food on his face--and asked if I had a question. I asked about interactions with my other medications and specifically about dizziness, decision‑making, and whether taking this drug in the morning could affect my ability to run my company. His answer: "Either way. Some take it in the mornings, some at night."
But the bottle he prepared for me tells a very different story.
The front label clearly states: "Take one capsule by mouth at bedtime."
A second warning label placed on top reads: "May cause drowsiness and dizziness. Alcohol and marijuana may intensify this effect. Use care when operating vehicle, vessel (e.g., boat), or machinery."
So why does the pharmacist tell me "either way" when the prescription he labeled contradicts him outright? Why would a pharmacist dismiss concerns about drowsiness and impaired decision‑making when the bottle itself warns against operating vehicles or machinery?
This inconsistency--combined with the lack of consultation, the delay, the unprofessional behavior, and the overall disregard for patient safety--makes me question whether my compound was prepared with any care at all. After 17 doctors, 20+ blood tests, CT scans, and MRIs, I've never encountered a pharmacy that showed less interest in accuracy, safety, or basic professionalism.
I will be posting photos of the prescription bottle below this review showing the conflicting labels exactly as they were provided to me, with all personal identifying information removed. These photos will clearly show why the pharmacist's verbal guidance was not only dismissive but directly contradicted by the safety warnings he himself placed on the medication.
I left feeling disregarded, disrespected, and genuinely concerned about trusting this pharmacy with future medications.
