The pharmacy staff is very helpful. I have an elderly parent who takes many different prescriptions and they are good at helping me keep things straight. The store seems to run understaffed because I'm always looking for help checking out. If it weren't for the pharmacy I'd give it a lower rating. read more

CVS Pharmacy - I come here too much - Drugstores Near Me - Lantana, Texas

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This pharmacy is TERRIBLE. Service is terrible Have prescriptions issued by UT southwestern and she refuses to fill them. After telling me they were ready for pick up. Instead of helping they turned their backs on me On 4-23 in response to this posting about the terrible service I got a reply from Amy L. Threatening me to turn me over to corporate CVS. My reply - PLEASE give me their number. I'll call them. The attitudes and behavior by this pharmacy staff are at an all time low. If a table waiter or Walmart staff treated someone like this they would be written up or let go. Yelling, screaming, threatening ignoring good people just trying to fill a prescription is un professional, and does a dis service to our community. read more

CVS Pharmacy - Terrible service - Drugstores Near Me - Lantana, Texas

Really?! Why offer the service of a Minute Clinic and or the option to book appointments in advance if you don't have the resources to accommodate. read more

This is the WORST pharmacy I have EVER been to. I was in the car line waiting to pick up a medication and the lady looks at me and shuts the covering to the window. Didn't bother to say anything as to why. So i walk in and they're like sorry we are closed and I said I know that because you shut the window in my face. The this guy with a smirk on his face shows up and says I'm sorry you're upset. I said you should check your reviews online-they are horrible! He then smiled and said, 'Well, it's good to know that. Have a wonderful day" and then gave me a gross smile. I just can't believe they'd shut the window and walk away after we made eye contact. It's so unprofessional. read more

Worst pharmacy I have ever dealt with. They repeatedly NEVER can receive a prescription request from my doctor or vet. You get stuck in the middle on who's fault it is. But it is ALWAYS CVS where the problem lies. Their service SUCKS! read more

Very slow pharmacy. They need additional staff to make it run efficiently the drive through line shouldn't take 5-10 min per car

Very organized and fast checkout. 10/10 would go here again. Spoke to a woman named Kristine who was very helpful with recommendations for a c pap machine! read more

This location is horrible. They have had my husbands perscription for days and been unable to get it filled. I call and they tell me it's ready. I wait in the line for 30+ minutes and they tell me it's out of stock when I get to the front. I go home call again the next day they tell me it will be ready In 30 It just came in stock. I go up again several hours later and wait in an 20 minute line and then they tell me they don't have it ready And ask me to move so they can help the person behind me. I drive around the building to get in another 30 min line. This is not the 1st time this has happened and we are done. This location needs new management. read more

Pharmacy service is dreadful. Nearly each visit requires us to re-educate the staff and Pharmacist. I cannot count the times that they have failed to run insurance properly, had meds ready etc. Be careful of what they tell you when things are not being paid right. Challenge it. We have found they will say anything to get you to move on. We are done. We are moving all our prescriptions elsewhere. Convenience of the location means little when their quality is so lacking. Given the number of poor situations I see on yelp, I can only assume that the "leadership" of the company is ok with it. Clearly it has existed for a while and continues to. read more

So far the absolute WORST pharmacy experience I've ever experienced. I'm not a high maintenance patient either. I tried to re-order my prescription online - never got a communication other than saying they were working on it. I checked back 2 other times and received the same info. Then I comes time my prescription is due to take and I am told at that point I had to get a new prescription. So had my doc send over another. Since then, they've sent four text messages telling me it was ready and it's not-it's on back order. Maybe not their fault, but the way they're handling it TOTALLY is. I actually spoke to the pharmacy manager AT THE WINDOW and she is absolutely horrible in that all she wanted me to do was to quit asking questions -even polite ones. She did not care to even help me understand their system, or what to do in the future to avoid interruption of my medication. I was polite the entire time- She just wanted me to go away! I actually used this as an example for my kids to explain to them how NOT to act in a job when they are older!! It's a sad day when no one cares about their customer or answering simple questions!!! read more

Front staff is very helpful and friendly, pharmacy is horrible. Was told script almost done would be 10 minutes, after 15 minutes was told they didn't have it in stock. This pharmacy never had anything in stock, and everyone in the pharmacy always seems put out to help. read more

This pharmacy keeps finding new ways to fail with customer service. Got in the drive-thru lane before closing and waited till the 3 cars in front of me completed their transaction, pulled up when it was my turn and they literally closed the blinds in my face. Did I mention that I was in line before the closing time??? If I had been in the store, would you have closed the blinds as I stood in line? I don't know why I keep trying this pharmacy, the convenience of location is null when customer service is not a standard. read more

Went for a 3pm Covid test scheduled 1 week earlier. Follow all instructions from emails and texts and arrive 10 min early. Email and text that one here. Signs say wait in car to be called. 3:10 I call the 800 # and instructed to sign in at kiosk. There isn't one. Then Instructed to go inside. The lady sends me back to my car and gives me a different # to call. I call ms grumpy pants who tells me I need to reschedule Regardless of the fact that I was there 10 minutes early and have been waiting 30 minutes and 100% followed all the instructions I was given. Never again read more

I would give zero stars if it was an option. We were required to switch over to CVS with our insurance this year and have had the worst experience with a pharmacy month after month. Disorganized, unhelpful, consistently out of stock of medication and slow. Called 3 hours ago to check on a prescription and selected the "let the pharmacist know I'm on my way" option. Got interrupted and just arrived to the pharmacy and they haven't even started filling it. Said they need 20 more minutes...which means 30-40 in reality. read more

Absolutely terrible every time I visit the pharmacy. Dr called in my prescription over 6 hrs ago and they said it's still not ready. I even called to confirm BEFORE waiting in the LONG line. The lady at the drive window was terribly rude and the pharmacist is NO better. Customer service is a must and these people Don't have any. I'm flabbergasted.... read more

I think all CVS pharmacies are fabulous! The one in Lantana has such good customer service. The pharmacists and the technicians are always so nice and helpful. read more

Waited on the drive through lane yesterday for 20 minutes while the car in front of me dropped and filled their prescription! We had 6 cars waiting for pick ups and the pharmacy staff never asked the customer to wait the 30 minutes in a parking spot not the pick up window! Staff is horrible and pharmacists are the worst, the staff should visit Kroger Bartonville pharmacy to see how one is run... read more

Abigail is one of the WORST Pharmacist I have ever dealt with or spoke to! She is NOT at ALL Helpful and is BLATANTLY RUDE!!! She is horrible!!! She rushes you, doesn't listen, gives half answered answers then blames other people when things go wrong when it is her fault!!! She just finished telling me after being SO rude about everything else that the medication I was needing didn't have a coupon (Lyrica) I then told her - yes there is we have one on file! She then goes oh ya it's here - no apology, no empathy nothing! Just RUDE & Condescending!!!! Horrible service! I expected more from CVS!!!! Before her I've had nothing but great service but she is horrible! read more

Rude pharmacy staff. Act like they are doing you a favor instead of their job. Customer Service is in the toilet.

Long pharmacy wait time in car line-under staffed and not managed well. Staff was unpleasant. Its Concerning that the poor management and staff are responsible for distributing medications. Will not be back to this CVS for lack of trust and overall bad experiences. read more

This CVS is really outstanding mainly because of the friendly staff. The pharmacy department is efficient and helpful. This has been such an asset in our neighborhood. read more

ever received from any pharmacy anywhere. After asking before dropping off my prescription I asked if they had it in stock as I had a problem every single month - yes I was told. Then a phone call it would be in the next day. Then nothing I called the following day and was told 4 pm that day - again a ph call again and it was not available till the following week. I called asked to speak to the manager to whom I explained I was feeling a bit frustrated as I was going through this every month and had asked up front if they had the medication in stock. At which point she told me I was the only person (this is a very common medication) who needed this and she just could not keep a large supply on hand. I was a bit baffled as I get the same medication each month. I simply replied well I will be getting this medicine every month at the same time - is it not possible to have that in stock? If I am the only one who has this prescription why are they short of the medication all the time? She said she simply could not accommodate me and was doing her best. I have found the staff to be rude and unprofessional and I cannot believe the CVS company would want this type of customer service in one of their stores as I have had exceptional service in other CVS pharmacies. read more

This location is the absolute worst!! Pharmacy tech needs training in customer service. They call you 6 times for meds that have been cancelled( due to the inefficiency and error the DR cancelled it). Another visit, When you call to see if Rx is ready they say it's ready, but you get there and it's NOT ready! They give you 4-5 quotes on ONE Med ranging from 78.00 to over 700.00- same drug, same insurance, same quantity. When asked for her name, the pharmacy tech turns away and hides name tag, and refuses to give supervisor's name. She stares at you for 60 seconds then states, "I Don't like your face!". Rude beyond all imagination. CVS needs to get rid of this poor excuse for a pharmacy tech and hire someone who has at least a bit of people and communication skills. In this time of lost jobs, surely someone else would be happy to work there. Cvs needs to fix this or they will have to rent the building to Walgreens pharmacy. It's totally worth a drive across town to Not have to deal with people like this!! read more

I truly can't say enough about Kate the pharmacist...She is efficient, patient and helpful. Anytime I need to use the pharmacy drive-through, I hope that she is there to assist me. Not only does she get orders filled quickly, but she has a wonderful sense of humor. I appreciate her expediency and positive attitude. Kudos CVS on hiring someone so talented. read more