As a military family who has lived in numerous locations around the world, we have had extensive…read moreexperience with pharmacies in a variety of settings. Unfortunately, our recent experience with Justin Family Pharmacy was among the most disappointing we've encountered. Following a visit to the emergency room, our son's prescription was sent to Justin Family Pharmacy. Before proceeding, he contacted the pharmacy to confirm they were in-network with TRICARE, and the staff confirmed they were. However, when asked to provide insurance information, the technician requested details such as the RxBIN number. As a military family, we only have a military ID, which typically suffices for prescriptions and does not include an RxBIN. Rather than assisting by looking up the necessary information using our sponsor's Social Security number--a standard procedure--or contacting TRICARE directly, the technician instead advised us to call CVS or Walgreens to have the prescription transferred. When I asked for clarification, he plainly stated that he did not want our business. I was shocked by the dismissive and unprofessional manner in which we were treated. In all our years of dealing with pharmacies both in the U.S. and abroad, we have never experienced such rudeness or unwillingness to assist. This was not only frustrating but disheartening, especially given the high level of respect and care military families are accustomed to receiving in healthcare settings. I hope this feedback encourages a review of service practices at this location. No patient--military or civilian--should be treated with such disregard.

Convenient, friendly service in a small town feel. Transferred all of my RX's here, and they had…read morethem all.

The pharmacist was super helpful. I came in here to find medication for my four-year-old, who was…read moreexperiencing a cough and a fever and was given some suggestions and ultimately left with 2 medications and less than 10$. This is be the place I shop for medicines from now one. Very clean and well stocked on over the counter meds.

For no additional charge they synchronized my medicines so that I only need to refill one day a…read moremonth for EVERYTHING, AND they put my separate daily doses into packets so I just open one in the morning and one at night, no more struggling with multiple bottles or with the pill organizer! Additionally, they called and went over all my meds and possible side effects with me and sent me a printout of what we discussed. I am very pleased with the quality of their customer service.

10 out of 10 Do NOT recommend this Pharmaceutical Company! Only dealt with them once and no desire…read moreto do it again. If you have an endless bank account supply and don't care what they charge or how often they deduct funds, then your golden. Current situation is My practitioner recently changed over to Carie Boyd Pharmaceuticals. So, when I needed my BHRT replaced In December I authorized them a 1 x time charge, for 1 x times the BHRT Pellet fee, and that was it nothing else. Thinking that was the end of it until next time, boy was I wrong! (Keep in mind these only get implanted every 6 months or so.) However exactly 1 month later January 23 I get another charge for 3 x times the amount and this is supposed to be for an oral cheek dissolvable estrogen compound tablet that came out of nowhere, only arrives in the mail without warning of any kind with an invoice billing me again 3 times the amount of implantable that I received a month ago. My practitioner contacted this company, and then I also tried to contact this company and oddly the manager of the company would not even get on the phone with me. They sent a message to the accounting department back to her stating that "the accounts receivable lady can tell me they've already spoken to my provider and that was it nothing further they could do, and that my they couldn't accept the package back not because the content's had been opened or disturbed but because the PLASTIC FEDX package had been opened... Will keep you posted if anything else get resolved in this! Thank you for reading and hopefully it saves someone else this hassle. PS Don't let any company keep your bank card on file they can take what they want to send you a sticker charge whatever and not have to reimburse you for even face you!

This is a an absolutely phenomenal pharmacy. By far the nicest pharmacy I have ever stepped foot…read morein. Everything is really nice looking and it looks like they take pride in the way their store looks. Their employees do an awesome job of getting your prescriptions and are very friendly while doing it. Makes you feel very comfortable and gives you the peace of mind that you are in good hands. I would totally recommend using this pharmacy, if you are in need of medication. Really nice place with friendly faces. Makes you want to keep on coming back. They do a fantastic job there and I'll be back again!

So now to communicate non-urgent issues with the pharmacy they make you use an app. RXlocal. That's…read moreall fine and good assuming they have the correct number on file for you. They clearly don't (didn't at the time) have my cell phone number, but they do have my wife's....bummer. It was an easy fix, just had to get someone to pick up the phone and change/correct it to my cell #. In my opinion, too many issues can be left out over a text message or an app. It's much better talking warm body to warm body.

So thankful for S and J! My family and I moved our prescriptions over to them a couple of years ago…read moreand we have been so happy with the staff and pharmacy itself! They are very quick, always happy to answer any questions or help when needed. The other day my insurance wasn't covering my inhaler, they went above and beyond and found an inhaler that the insurance would cover. Thank you S and J!

This pharmacy has is the BEST!!! Our family has been using this pharmacy for over 23 years now and…read morethey have never-- ever failed us! Steve, Chris, Marge, Eileen and ALL of the others are amazing! They help in any way they can. We really Love! This pharmacy. Better than any chain!

They will go above and beyond to get your Rx filled. Sometimes that means haggling the doctors or…read moreassistants that don't do their jobs. I appreciate that because as a mom, I don't have hours in my day to do what others should be as they earn a paycheck. The store itself has limited items but it's a small place so I wasn't expecting Walmart selections. Overall I give them 3 stars because they flat out told me if my Rx were too costly and they stood to lose money from ordering them they would refuse to fill the Rx. This is leaving me with going to another pharmacy all together for those meds should I need to so and at this point I am opting to find another pharmacy. Kind of disappointing but they made it clear they are an independent pharmacy and will not lose money to fulfill a customers order.

I forgot my insulin pen at home while visiting Grapevine for the weekend. The pharmacist kindly…read morehelped me fill an emergency prescription over the phone. Before I could get agitated about forgetting my meds, she took care of my situation. Thanks!

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

I've been using this pharmacy since 2019 and I've always had the best experiences. The drive thru…read morewindow is so convenient and the staff are always so friendly and helpful. They text you when your script is ready which is also convenient. Overall great pharmacy.

Excellent customer service and small town atmosphere. Friendly and helpful staff and items are…read morealways ready quickly. Russell is very knowledgeable and helpful when asked about any medication. Very glad to have this pharmacy close to home.

My doctor warned me. She said this CVS has constant problems filling prescriptions because their…read moresystem doesn't see the dosing information correctly. I shouldn't taken the hint! Yes, CVS had that exact problem, but that was only the beginning. To start, after waiting in line to pick up my Rx, I learned my insurance had not been applied. Now I had to go wait in another line. After waiting further for the young pharmacist (her picture was on the wall, so I'm assuming) to apply my insurance to both meds, she finally turned to me and said flatly, "Your Blue Cross Blue Shield insurance isn't contracted with us." I'm like, you're kidding?! It's a group HMO plan, not some ACA plan. And she confirmed, "No." Incredulous, I just turned to leave, thinking I would have to go somewhere else, make sure they take my insurance, transfer my prescriptions... then wait, even longer! Well, I was miserable (that's why I was here in the first place) and shouldn't have turned to leave. Because when I walked back to the back pharmacy counter and told her, "Why don't you just put them back on the GoodRX coupon and let me pay for them?" She had already returned my prescriptions. It would now take yet another 20-25 minutes before I could get out of this hell with my meds. Now look, it would have been great if I had been feeling at least 50% and had the presence of mind to suggest that in the first place. But she knew she had options and should have made the suggestion up front. Also, her insinuation that it was BCBS Texas's fault that CVS refused to contract for my HMO plan was disingenuous at best and deceptive at worst. I saw the pharmacy staff hustling back there; they are working hard. But that's no excuse for poor, deceptive service. And CVS choosing to not take a main line group plan from BCBS Texas, well that's just about CVS dipping further into our wallets. I'll never be back to this store!

The CVS on Wanamaker has closed and moved in with CVS at 21st and Gage. same great staff in…read morePharmacy and retail part. The transition to one store was much easier than expected.

We have used hometownpharmacy for a long time. They have always been helpful and kind and…read morefriendly! I used waddy for years because I worked in mineral wells and drove to mineral wells for years after I quit work in m. w. because I liked the people until I couldn't really make the trip. Jerry had used hometown so I went with them for pill packs! They both are wonderful pharmacies with wonderful people!!

Outstanding customer service! I can't say enough good things about the staff here! They have a…read moredrive-thru window and it's not crowded. Will be transferring everything here!

We had to rent a wheel chair asap. Affordable, friendly service. If I ever need any medical…read moreequipment in the future, I know where to go.

Always amazing service and they still have that small town feel. Been trading with them since 2001…read morewhen we moved in the area. Could imagine going anywhere else.