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    CVS Pharmacy

    3.7 (3 reviews)
    Open • 9:00 am - 7:00 pm
    Updated 3 weeks ago

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    3 months ago

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    Walgreens

    Walgreens

    2.5(10 reviews)
    2.6 mi
    •$$

    This Walgreens is on Niagara Falls Boulevard and Robinson Road. I know, outside my usual radius,…read morebut there I was looking for some mints. I pulled into the parking lot, which is big and has big parking spaces too, normally I would not comment on that, but they really are big. This is a super clean Walgreens, and perhaps it recently opened, at least it looks brand new. They have all the usual Walgreens stuff and then really nice staff. While I don't find myself out here often, I'll stop in again if I am in the area.

    Extremely rude and unwelcoming pharmacy staff…read more Every time I've dealt with this Walgreens pharmacy, the customer service has been disappointing. The staff rarely greets you when you approach the counter, and you're often left standing there wondering if anyone is even going to acknowledge you. The overall attitude comes across as irritated and unwelcoming. They frequently seem to have a "don't bother me" expression, ignore customers waiting to be helped, and will huff, puff, or act annoyed when you ask a question. Asking for clarification shouldn't feel like you're inconveniencing the staff. I understand that pharmacies can be busy and stressful, but basic courtesy and professionalism should still be expected. A simple greeting, acknowledgment, and respectful response would go a long way. Unfortunately, the consistently poor attitude makes going to this pharmacy an unpleasant experience.

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    Walgreens

    Walgreens

    3.1(16 reviews)
    1.5 mi
    •$

    We had a need for a needle and thread. My BIL said he thought Walgreens might have a small kit…read more As soon as I walked in, I stepped up to the counter for staff assistance. Staff did not know and called on his intercom. The answer was yes and he sent me to the aisle. I found a few different kits that would be successful. I bought one and was on my way. Parking lot outside. The kit worked out fine. Ten needles are already threaded with various colors.

    This review is for the Pharmacy specifically, and for the Walgreens app…read more This pharmacy used to be open 24/7, which was a dream for anyone who works odd hours. I happen to work overnights, and ever since the Covid Era this pharmacy has had limited hours and staff. I used to be able to pick up my prescriptions before or after work - but not anymore. Now, they're closed when I wake up for work and they don't open until three hours after I get out of work. Because I am an adult with a life and other obligations: it is difficult for me to get to Walgreens to pick up my prescription at the very moment it is ready. I recently went into the pharmacy to pick up a script that the app said was ready and - they had cancelled it because I 'did not pick it up in time.' This is not the first time that this has happened to me. I promise I am not lazy, it is just impossible for me to get there the same day. If I have to wait a couple of days - screw me, I guess, because then the prescription has been cancelled and I have to wait 45+ minutes in the store for them to fill it again. On my most-recent trip, the cashier was...and I'm sorry to say this, but I didn't get her name...a hood-rat looking young woman. She had a bad dye job, too-dark makeup, and a nasty attitude. I'd ask her a question ('How long after a prescription is ready do you cancel if it it isn't picked up?') and she'd respond with rolled eyes and an unrelated question ('Did you wanna wait for it or nah?') She mumbled a lot, too: not just to herself but also while speaking to me. She was barely audible, except when I said: 'No, don't bother filling it, I'm not waiting,' and I turned to walk away. Then is when she SCREAMED: 'Well that was rude!!!' Oh, I was rude? For expecting to pick up my prescription that the app said was ready & waiting to be picked up? Alright, then. I filed a complaint about her on the Walgreens site. I moved my prescriptions elsewhere. This pharmacy is a joke. The app is annoying. You can either enable or disable notifications. If you don't enable notifications then you aren't notified when your prescriptions are ready. And a lot of times, you'll get a 'Your prescription is processing' notification, then a 'Your prescription is ready' notification immediately followed by a 'Your prescription is delayed' notification - and then no further notifications, so you have no idea whether your prescription is ready or or not unless you call the pharmacy. I've called the pharmacy - the typical wait time to speak to a live human (not even a pharmacist - just a cashier) is one hour. And If you do enable notifications then you will be notified when your prescriptions are ready BUT you'll also get notifications for when sunscreen is on sale, or what Memorial Day groceries deals are happening, and MORE notifications for every other item that is on sale.

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    Family Medical Pharmacy

    Family Medical Pharmacy

    4.8(5 reviews)
    3.9 mi
    •$$

    ** EDIT ** I do not know who reported this business as being closed, or who at Yelp followed up on…read morethis information and approved that change! This business is 100% open. It has been operating during COVID and continues to operate as of today, 1/6/21. My Government backed insurance came and this year my access to certain pharmacies has changed. I walked out of my pharmacy of 20 years after they rudely ignored my questions and pretended I was the problem. I called my Insurance and was given another pharmacy that was within driving distance. This happened to be Family Medical Pharmacy. I stopped in around 1 pm on a week day and was instantly greeted by not 1, but EVERY employee in the establishment! I explained my situation to them and within minutes they were taking down my information, on the phone with my doctor, and providing me a comfortable (and cozy) place to wait. The entire experience was what I had grown up with in small-town WNY. It was friendly, caring, fun, welcoming, safe, and I left feeling like I mattered. About 2 days later I woke up to a missed call and a voice mail. It was from the owner of Family Medical Pharmacy, welcoming me as a new customer and asking if there was anything he could do personally to make my experiences even better! WOW! I can't say enough good about this entire experience. It feels like I just found a new home! Thank you!

    Family Medical Pharmacy is what a pharmacy should be. Friendly, personal, always on-time, home…read moredelivery and the best pharmacist and support staff in the area. Takes me back to the days of old when people were friendly and the customer was important. Cannot thank them enough for always accommodating me, under any circumstances. Randy Strauss

    CVS Pharmacy - pharmacy - Updated September 2026

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