Incredible one on one customer service. Pleasant and professional staff! A wonderful alternative to…read morethe big box guys.

talked to a pharmacist just around 2:16 -2:18 pm est whom I inquired a patient's refill, without…read moreeven asking for specific details due to HIPAA compliance. She hung up on me before I could even explain as to why I have to inquire about. We have phone etiquette in place but I'm not so sure if everyone knows it or just too entitled to throw an attitude at a simple inquiry.

Words can't describe how great this pharmacy is. Always professional first rate customer service…read more They go above and beyond every encounter. Old school approach, although pharmacists are all highly advanced and knowledgeable. Family run God Bless them for competing with the big ones.

I live just a block away and have only been in here a few times, but it's a very nice little…read morepharmacy that's pretty similar to a Rite Aid in the sense that it has a lot of home decor. They actually have a lot of great gift items, greeting cards, and medical supplies. The staff have always been super friendly and helpful any of the few times I have been in there.

I, like most people, chose the big pharmacy stores for my needs, but I come to realize you can get…read morebetter service from the privately owned business, especially like Clarence Pharmacy. Never have any problems here and Kevin always welcomes you and make a point of saying hello. I'm glad I made the switch.

Very clear and helpful explanations for any questions. I tried 3 times to get another pharmacy down…read morethe street to understand my request. Never had a problem with the request at Rite Aid and Clarence Pharmacy took care of it in just one visit. The staff is great. They are kind & friendly and seem to like working there very much. I'm so glad that we are customers now.

This CVS location on Dingens Ave in Buffalo New York must be without a doubt the best location in…read morethe chain. Every single staff member is so dedicated to the people that come in this pharmacy. They are helpful. They are knowledgeable. But mostly they are extremely kind and actually They seem to know everybody that comes in here by name.

CVS on Dingen's street came through for me today!!! My regular (non-CVS) pharmacy was unable to…read morefill my script and then had issues transferring it over. Every pharmacist I spoke to at CVS was friendly, helpful, and made sure I got my script before I ran out. I will be switching all my medications over to them.

I've gotten kind of spoiled by how great they treat their customers at this pharmacy. Coming from…read moreWalgreens, at one point I was used to being treated like a huge inconvenience, going without prescriptions for a week, or just being told to "call every day" to see if something is ready (no one picks up there). I switched to cvs and everything had been so wonderful. My prescriptions are always ready in time, if there is a delay they let you know, and they will call you back within the hour if you send them a message. Everything here has been so great that the one time I had a minor issue I pulled a Karen, left a one star review,, and called corporate. It was because of a mistake that literally wasn't anyone's fault and I realized fairly quickly that this was a monthly thing for me before. I hung up before I got through to corporate and deleted what I had written. What I'm saying is- CVS Pharmacy treats you so well that you start to expect more than humanly possible. Now that I'm not being a monstrous person who expects the world to revolve around them I'm very appreciative of this place. If your prescription isn't ready yet, you will wait ten minutes maximum. I highly suggest downloading the app though because they will always inform you when things will be ready and it will always be accurate. The staff is kind, eager to help, and knowledge. They also have some of the awesome pharmacy staff from Rite Aid which made me so happy. CVS is farther away than Walgreens but I *happily* go there instead because that small inconvenience saves me from a million large inconveniences. I honestly forgot that I literally dreaded going to pick up my meds each month because of how poorly Walgreens treated customers. Expanding my radius and going to CVS is one of the best decisions I have made as far as customer service/ retail experiences go.

Stopped here for the financial services: You can show a bar code at the register to the…read moredestination, pay cash, and your account is immediately credited. I also like their extended hours: If an after-hours visit to an Urgent Care is needed, the prescription can be faxed here.

Everytime they text us pills are ready and everytime we go there they still haven't started order…read more Usually 7bdays after we drop script off. Been going on for over 4 months we finally switched out. Doesn't help that the older ladies get nasty with every customer.

Wegmans is always so responsive and helpful when it comes to medicine. The employees are what make…read morethe experience.

Always excellent here for blood draws and all of the phlebotomists are friendly and I never have…read moreany problems. A million times better than Quest!!! I only come here for my blood work.

This is specifically for the 1150 Youngs Road, Amherst location. This new location was where Quest…read moreDiagnostics used to be - another place I do not recommend. This staff's lack of empathy and customer service here is astonishingly awful. They are rude and don't hide very well that they are too busy doing non work (more details below) instead of servicing their clients/customers well. I blame it on the lack of supervisory control they once had at the hospital has freed them to be just awful to clients. I witnessed this with not just myself but everyone who walked in there. So yesterday (Friday) I walked in around 11:30am. My doctors office sent a bloodwork order earlier that morning (2 hours before I got there). When I arrived, there was 1 person in the waiting room. She had signed in about 8 minutes before I did and no one had come out yet. When you arrive, you have to sign in on a clipboard sheet and ring a doorbell to get them to come out. I did this, waited about 4 minutes, and rang again. Someone came out and I was immediately chastised that they were "busy" with others, yet there was 1 person in the waiting room ahead of me, and all the others (less than 10) had been crossed off the list. I only rang twice because no one acknowledges you, so how do you know they are aware you are there? Finally, they took me back, I saw lots of staff standing around having personal conversations. Once in the room, the staff insisted they had not received the order from my doctor. I immediately called the doctors office right there, they confirmed the 'fax' number the staff had given me and it was sent to them earlier that day, and again right after my phone call. I was told to wait in the waiting room. I did and when finished with my doctors office, I again rang the buzzer and with an "ugh" was told they didn't have the order and it was my doctors fault because they had been receiving orders all morning. No one cared to get to the bottom of this, even though they were not that busy. I want to make a point of how absolutely rude, condescending and unhelpful every single person I talked to at this location was. Plus, the walls are very thin and and one staff member in particular has a loud voice and you can hear their entire conversations in the back just sitting in the waiting room. I heard all about travel plans, and someone being corrected for doing 'too much online shopping' instead of working. After an hour of waiting for the 'fax' that they insisted was not there, (BTW I was not the only one with this issue as subsequent people who came in did as well) I asked again where is this fax? I want to point out that when they were located at the hospital, these same people would NEVER have acted like this. I know they have helped me and other people with their 'fax' issues, but outside the confines of the hospital they were emboldened to not only do the bare minimum of their jobs, they insisted there was nothing they could do and at this point they did not hide their disdain for me. At this point I remind them I've heard their conversations about me, their personal plans, shopping and vacation plans, and boy did that upset them! "That is personal information!!" one shouted at me - but I could not help but hear her through those thin, newly painted walls!! I left without the bloodwork, got a hard copy from my doctor and will go somewhere else like KSL or Catholic Health. So when you go, if you don't have your doctors bloodwork order, go somewhere else. Even if you do, be prepared for the rudest, most condescending, staff that should not be in a field requiring empathy and compassion. All I can say is I hope someone at Kaleida reads and either re staffs that location and fires this group or forces them to work in the confines of the hospital where they would be better behaved.

We were traveling to Canada and needed a PCR Covid test prior to entry. After computer problems at…read moreanother pharmacy chain and results not sent to us in the promised 1-2 days at yet another pharmacy chain; I found Vital Pharmacy online. We walked in, signed up, got our tests (we did have to pay) and received our results in just over 30 minutes!! We were able to cross the border at Niagara Falls with no issues. Great place to get your Covid test for travel!