Outstanding home town pharmacy. I'm struck how they know my name whenever I pop in. I'm never kept…read morewaiting and the owners are there at all times filling prescriptions and ready to offer up answers about my medications. This is the kind of local business I will always support.

I always like idea of support local business. . but there…read moreare NOT very friendly people work there!!

I came here to drop off prescriptions for someone else. The pharmacists came out and let me know…read morehow they worked and what I needed to do. This place will pack all your meds individually so you have a date and time to take them. It's terrific! They do this at no cost. So if you have a number of things you take daily this can greatly help reduce missing pills or taking them too often etc. I would recommended this service for anyone who has various pills and various times to take them. This pharmacy also delivers. Independent pharmacy really does stand above the rest with service.

I have been coming here since they first opened. The service has been above expectation…read more Pharmacist are extremely knowledgeable on all pharmaceuticals, Vitamins and pet medicines. They are able to make compound medicines also. They answer insurance questions , notifying of any issues. Staff is friendly and helpful. They offer delivery service and now prepackaging daily medicines. In pharmacy medical supplies and equipment available. also they are available for emergency medicine problems.

This is our go-to drugstore and where we get our prescriptions filled. I would have given 5 stars,…read morebut many of the regular staff, including pharmacists, have left within the last 2 years. The store is always clean. I've always been greeted with a smile and hello at the door. I've hardly waited more than 10 minutes in line at the pharmacy. They offer many vaccines and allow scheduling as well. I like the automatic refills and texts that remind you if you have a script due for pick up. The store is highly organized. Many beauty products, vitamins, snack foods, candy, and tons of beer/seltzer products at low prices. My favorite pharmacy.

I have been using the pharmacy at this Rite Aid for years. They really go out of their way to be…read moresure you have the medicine you need when you need it. When your monthly prescription runs out, they call your doctor for the refill. They also offer automatic refills so you do not have to call for a refill. The pharmacy is open from 8am-9pm Mon-Sat and 9am-6pm on Sunday making it very convenient for me. Rite Aid runs good sales, and some are not advertised. You can use the Plenti app as a rewards card. You earn points that can be converted to dollars off your purchase. They have everything you would expect from a drug store as well as a small selection of food, frozen items and beverages including beer, pop/soda and milk, office/school supplies and seasonal items such as decorations.

Ever since Rite Aid closed, it has been impossible to get your prescriptions without an extremely…read morelong wait, in the drive thru and in store. It does look like they've increased pharmacy employees but the lines are still very long every time. I'd recommend getting your scripts mailed if possible.

My girlfriend was ordered an emergency prescription 8pm at night. We were stuck on hold for 40…read moreminutes trying to find out if the prescription is ready. Then we called back the next day and they said they wouldnt be able to fill it for 3 more days. We told them that we would just call our doctor back and get it sent over somewhere else then they insisted on having it ready in 90 minutes. She goes to pick it up hours later and gets told it's not ready. Complete lack of communication in the pharmacy department and we will never be back.

When Rite-aid closed and everyone in town flocked to Walgreens, I knew I had to cut ties and…read moreimmediately moved over to Brooks pharmacy. My only regret is not doing it years sooner. The service here is phenomenal - so fast to get your prescriptions filled and everyone is so nice. Parking is easy out front or to the side of the building. I recommend everyone switch to here!

I personally love brooks pharmacy I've been going to them for a couple years now and my mother who…read morehas her two grandchildren we go there all the time to get their medication and never had an issue and they're very nice people maybe other people had bad experiences but we never did and I feel so bad for that nasty of you that guy wrote that was very rude considering they are just doing their job and have to follow insurance policies and the days that certain things get filled it's not in their control also I've never had a problem with Kim from there either she was nothing but nice to me... There's even times that they stayed open for me until I got there to get my medication or my niece's medication no need to have any snappy words because they are very nice people there

The Pharmacist and the women assistant are rude and uncaring. I witness several times they were…read morebeing rude to seniors and just about everyone. They won't even look at you just ask you do you have your insurance card. I reported them to NYS they were deny COVID shots to people who didn't have insurance during the times the shots were free and reimbursed by the government. These two need of be terminated. I no longer go there and never will again.

Pharmacy personnel appeared to be bothered by customers. I asked one rude female pharmacist if two…read moreinsulins were essentially the same. She said "no" and that was it, I was dismissed. No further explanation. cashiers In the general store most times will send you to the self check out! Just generally a bad store, and CVS is ignoring the bad reviews!

I would give zero stars if I could. Any responses received thus far appear to only be because of my…read moreaccurate complaints. I plan on filing a formal complaint regarding their staffing, rude inexcusable behavior from their staff, and general lack of ownership over ensuring their patients receive their necessary medications in a reasonable time frame without waiting in line for over 30 minutes, especially after trying to accommodate their new rules. Those were glaring issues before their employees lied, and were incredibly rude, one of which refused to service me because I tried recording their absolutely unacceptable behavior. This pharmacy was incredibly incompetent even before their staffing shortages. I tried my best to be understanding, but when the accommodations you make still don't help you receive your medications, then to be spoken to so rudely, avoid this place at all costs. Even Rite Aids in general because they do not support their workers nor do they care about their employees violating HIPAA to bash legitimate grievances and requests for pharmacy recommendations I requested on Facebook to get away from this place. One of their employees violating HIPPA to bash me on Facebook is inexcusable. That same employee refused to help me or tell me why she was not comfortable being recorded as she refused me service. I can't believe such incompetence is tolerated by the Hamburg community when so many people are dissatisfied.

I like this drugstore. They are helpful and it's always clean. The cashiers are usually friendly,…read morealways helpful and usually very quick at getting you checked out. I definitely recommend this drugstore!

Ordering Cpap supplies is like wrestling alligators. What should be a 5 minute chat takes 45 min…read more Put on hold 2x. Patronizing reps talk down to me. The order center in Florida is just as bad. One manager told me angrily that "Your data has not been updated" so I hung up in disgust. Customer service is awful.

I have an oxygen machine from there. Stopped working. Hasn't been serviced since 2006. Called…read morenumerous time and they never showed. The repairman have me a hard time when I tried to give him my address. He was rude, told me to stop talking. I wouldn't advise anyone to dy business with them. I wanted a newer machine but they only have refurbished. It's noisy and very big. Awful company Never once serviced it in 20yrs. My insurance Co cutoff have bought ten machines for what they have charged them.