I came in to the pharmacy consultation window and noticed they were very very busy. The male pharmacist came over shortly and asked me if there's anything he could help me with. I don't normally shop here or get my prescriptions here but because my local CVS wouldn't take the time to answer my questions, I decided to stop by since I was in the area. Not only did the Pharmacist Howard take the time to answer all my questions, he even gave me advice on how I should move forward so that I can get my pain meds. Not only did he not pass judgment (because my local cvs sure did) because it was an opioid pain med (I have chronic back pain from a botched surgery), he listed step by step what to do and all the problems I might encounter at my local cvs so that I can plan for it. Great service. If I lived closer, I would transfer all my prescriptions here. read more

Unbelievable, First time to experience a very rude and horrible staff his name is MICHAEL.. Been living in Alhambra for more than 6 years now I've never encounter a rude staff from ANYWHERE in here. We were looking for an item, and ask a lady staff for it in the cashier, The lady cashier asked him and as if go find it yourself. So I ask him do you have it? He said no. But I saw the thermometers displayed behind them. So I said I'm confused you said no but you have it there. He said you can get it if you want. So I said never mind. So I told him I'm confused you said no you don't have it but it's all displayed there. I asked for the manager since I've never seen him before he's not answering whats his name and his managers name. He told me I don't need to talk to you so I got more angry and asked why did he say that to a customer. And I over hear him say FUCK YOU. Thats when I ask another staff for his name and I will make sure to report to his superior. Remember the name MICHAEL. A man talking to a customer like that considering I'm a woman scares me to come to cvs again. Very sad and scary. read more

The only reason I go to this CVS because it is the closest pharmacy to me since Savon's closed down. I have dealt with it for years, but after tonight's lack of security I am willing to drive to CVS in Monterey Park (and deal with that horrendous parking there) or go to Target's Pharmacy. I don't know if they fired the security or something because there used to be a security guy who would guard the front door. The past three visits (including tonights) there has been creepers in the store. I had a guy LAY down behind me while I was looking at hairspray, then FOLLOW me to the candy aisle which is front of the register. The employees just look away and when I ask for security, they nearly nod and walk away. One of the other customers nicely back that guy away from me. On top of that, if your skin tone is light or mediumish, you are not going to find any foundation here. The only color they have in stock on most days is fairest one and dark colors. I bought Olay before for my mom and it was expired, forcing me to drive to Rosemead to return it. The pharmacy is okay because they will tell you to eat the medicines with food. However, if your insurance changes your prescription to mail-order only, they will not inform you. You will come to pick up your "automatic refill" prescription and they will tell you to mail-order it (which takes about 2-3 weeks). That is horrible for people who need their prescription! The pharmacist can't even give them a few pills to help them while their prescription comes in the mail. (You can't transfer it by the way once it is mail-order._ read more

This is my neighborhood CVS. I come here at least 3 times a week. I am happily greeted EVERY time I enter this location. The customer service is great from all associates and the store is always clean. Keep up the good work! read more

I called because my brother had lost his wallet in the park lot and I was hoping someone turned it in and I spoke to a gentlemen who worked the front store the night of 2/13/18. And he said he would check and kept me on hold for almost 15 minutes. I hung up and I called back And another gentlemen answered who said he came back from lunch. And I stated that I was put on hold for 15 minutes and the response I got was "aw for real" instead of an apology and people in the back talking and it also sounded like he wasn't even listening. And after being but on hold for 15 minutes I got no they didn't find the wallet. Which is fine, but it was also a waste of time. I work in customer service. CVS to be exact and "genuine care" is one of the big things we look at as far as helping customers out... so my tip is to apologize for the inconvenience that these gentlemen put me in. I'd hope you're training your "younger staff" to be more concerned about customers/patients coming in to this store. read more

Outdated Policies! Would not let me use a coupon that I had on my phone. They told me that I needed to print it out in order for them to honor it even though the coupon had a code for the associate to enter. Seems like a very silly policy and a poor way to lose customers. Please catch up with the times. read more

The staff here are just amazing with their customer service. My go to CVS if your a couponer or want to save some bucks. Manager is super nice as well. They will help you find stuff that you need if their store is out. Kinda small store for being a "24 hrs" and self check out lane is missing. Hope they will get one soon. It will be easier and convenient for shoppers. read more

This is the worst place to go. If you want anything to get done you should just go somewhere else.. I went to urgent care and was told my pharmacy would receive my Rx. I went in to urgent care in the morning and went to cvs around 7pm . When I arrived they told me they didnt receive anything. When I called the urgent care the girl she seemed surprised. And stayed she will fax them again. Today again at 7pm I called cvs to see if my Rx was filed . And to my surprised they haven't received anything. I called the urgent care and the girls ASKS MY WHAT I WAS PRESCRIBED . Lol .. read more

The pharmacy seems to be very unorganized. It's always a hassle trying to pick up the same prescriptions every month even though they're the same ones I pick up every month! They also have an automatic phone call that tells me my prescription is ready even when it's not. It's incredibly annoying. I will say that some of the people that work there do try really hard to help and have great customer service, but overall this place makes such a simple thing so incredibly frustrating to do. read more

this is one of the worst cvs stores as the customer service in pharmacy is very abrupt and rude and there is usually only 1 cashier and a very long checkout line. The parking lot and store is always not clean read more

CVS Pharmacy - Drugstores Near Me - Alhambra, California

I guess they took heir bad reviews into consideration because I had a great experience! Friendly staff, clean, had everything I was looking for, and plenty of parking. Seems like a normal CVS to me lol read more

Terrible place. Pharmacist are rude and do not know what they are doing, extremely unorganized. Some of them hardly even speak English. I had to go to a different cvs to get my prescription accepted. Lady continued to say that the date wasn't clear enough... so basically the doctors writing wasn't neat enough. Ridiculous place with ridiculous staff read more

they had at least 5 people working when I came in, yet I could not for the life of me get someone to unlock some razors I wanted to buy. After 20+ minutes of begging I just gave up and left....... read more

This place has horrible customer service. I waited in the drive thru recently for at least 20 mins. There was a girl on the intercom whom I could not understand, trying to give me instructions. Then finally the Manager telling me it was too busy and I should go inside if I wanted faster service, ridiculous!!! There have been other times when I waited forever for consultation, then only to be rushed. This place needs to be managed!!!! read more

I wish I could give it ZERO stars. We came here to get a prescription filled about an hour before they closed but they needed to call the dr to get approval. The pharmacist named HOWARD was EXTREMELY EXTREMELY rude. He didn't want to call, he was slamming things and huffing and puffing as he was doing it. The other customers in line had a look of disbelief on their faces. All I have to say is people come here to get prescriptions filled and it's already stressful enough. To have HOWARD huff and puff, slam things around, shaking his head does not make the customers feel any better. It's just sickening how he acted. This is not how a pharmacist should act towards people. We stood there in silence as we watched Howard's temper tantrum. Unbelievable. You'd have to think that if calling a dr set him off like this imagine what sets him off outside of his job. Poor poor customer service. And as I type this review he is even getting frustrated at another person on the phone. Wow. Apparently he's the manager. Wow. read more

Never have I ever felt so welcomed to shop at CVS. Upon walking in we were sincerely greeted like they were excited to have us there! They weren't fake but just the most helpful staff. Sometimes I think that chain stores like CVS, Safeway, etc. are just there and you don't expect above and beyond customer care, but my goodness this CVS definitely makes me want to come back and stay loyal! I hope this becomes a company wide movement. This CVS sets a great example for the rest read more

this is the most horrible place to go for your needs with the most horrible people howard is a horrible person he doesnt give a crap about people. please bring good people, good pharmacist to this cvs. i called few days ago for the refill of my glaucoma eye drops and went today to pick em up. they refuse to give em to me.i have refills till 7/20 according to the little box from my eye drops. they are horrible even one of my doctors called me recently to tell me to go to a different pharmacy because this one was horrible with horrible peopl;e. read more

Pharmacy staff are rude. Made serious mistakes with billing my prescription which took me hours to resolve, yet never got even a small apology. Transferred all my prescriptions to Walmart pharmacy. read more

Horrible customer service at this pharmacy. I have talked to three different staff members there - and they were ALL rude. I went there to pick up my prescriptions. And when I got there, they told me that I was not able to buy my medications because the pharmacist was out to lunch - even though my medications were all processed and ready to be picked up. They said that I had to wait 30+ minutes for the pharmacist to come back if I still wanted to my medications. Really? This place is filled with BAD ATTITUDE staff. Do not give them your business. read more

The only reason i go to this CVS is cause it's convenient and it's opened 24hours. But this place is always messy, disorganized and NEVER restocked!. When it comes to check out get ready to wait in line, cause there is NEVER enough employees at the registers.Only go to this CVS if you have to. read more

My experience with the pharmacy department is not good. I give them a one-star rating b/c as I observed the workers working, they are very unprofessional. The completed prescription bags in baskets are all disorderly thrown in (looks worse than my messy car trunk). I witnessed the worker tossing the bag he had just finished into the basket, which seemed to imply he didn't care much about it. Saw a sick worker just casually handling medicine, taking sip from her drink bottle, etc... It just wasn't a place I'd go back for medication... read more

The store maybe 24/7 but the pharmacy is not. They are open 9 to 5. Be sure to call and check on a specific day. Call the number, use option 3 and 3 read more

One of the rundown CVS, inventory not restocked consistently and shelves are disorganized and you'll be lucky to find an employee on the floor to help you. Workers behind counter gives attitude; they seem to resent their job and us the customer, so don't expect them to be friendly. This is one CVS that I will go to only in emergencies. read more

This review is for the pharmacy only. Been going here for years, and have had ok service until about a month ago. JUST NASTY CUSTOMER SERVICE FROM THE PHARMACY. Of course I did an online complaint to CVS over a month ago but have not heard anything back. The company probably doesn't care or don't wan to deal with it since CVS is fighting allegations of automatically refilling prescriptions (and charging for them) without customers authorization. So maybe the people at this pharmacy feel empowered to act however rudely they want to. read more

There is always a line here. You can't ask for help because the 1 person working is trying to reduce the line.

I went to store 5047 today. The pharmacist was wearing a mask and gloves. Two other employees behind the pharmacy counter were not wearing masks or gloves. One of these two pharmacy employees wiped her nose twice with her bare hand and then handled my prescriptions. Then, I went to the front counter where two other employees were not wearing gloves or masks. Unconscionable. Very reckless, irresponsible and dangerous. I am contacting the NYS Coronavis hotline, the NYS Department of Health, the NYS board of pharmacy licensing, and the media. I was very, very angry at their negligence and malpractice. The entire situation happened one previous time, but I did not say anything. read more

Front desk elderly lady was really rude Really really really rude. Possibly the worse customer service I have encountered read more

Going to transition from filling my prescriptions here and shopping in general despite how close I live to this location. Just as corrupt as my insurance company. Was paying $250 month through insurance for a medication for my daughter. Month after month they said "do you know the cost is $250 for this?". Of course I said yes because this medication is for my daughter. Mentioned this to our doctor and he flipped out. All I had to do is get a GoodRx coupon and purchase without insurance for $35/month! Are you kidding me? They said nothing month after month as I was paying $250 each time I went in struggling to pay for this. Took coupon and prescription to Ralphs and getting 3 months or $75. Thanks for ripping me off insurance company and CVS. They are all in this together unfortunately! Huge thanks to my out of network doctor!!!! It came up by accident. Feel like I won the lottery. read more

I am a transplant patient and need anti rejection medication every day. Insurance switched to CVS this year. Every prescription is a battle to get filled. Took over an hour on the phone for each of my anti-rejection meds filled, then when I went to get a refill, they cancelled one order without telling me and delayed the other prescription by a week because they were "too busy". Worst pharmacy I have ever dealt with, I wouldn't use them if I had any other option. read more

I needed some drugs to decongest my nasal passage late at night. It was a shame to find out the Pharmacy isn't open 24hrs, but the store is. The store was untidy and the folks working here aren't happy campers. read more

Seems average as far as CVS seems clean and the pharmacist is helpful. don't know why it has such low reviews.

It's 10:38pm right now and I had completely forgot to pick up meds for the bf. Unfortunately the meds were over the counter, but thanks to Melissa, she helped me to explore some options that was very similar to what he needed. Better anything than nothing at this time! We chatted for a bit and she's very friendly and funny too hahah Great customer service. read more

most. ridiculous. wait. ever. can't they figure out a better line system?? i've been coming here for 2+ years and it never fails: a line of people with no real starting place. tonight i waited at least 15 minutes with 3 people ahead of me (buying small things like milk, cookies, whatever). there were 6 people behind me. and ONE cashier!! that is 10 people and...madness. read more

Merry Christmas to CVS pharmacy people, thank you for your great service, your patience and kindness thank you Kim for knowing my whole family by name . We sad when you are not at work, we live your smile, your caring heart, and always asking about my family is plus. Thank you for truly caring for everyone from the heart. People in line shreds Kim is caring and great memory. My family is amazed, how you remembered all their names, we thank you. I'll see you in the New Yrar read more

This is a horrible CVS store. Almost every employee seems to hate the fact that they work here and it shows. The pharmacy employees are pretty good which is the only reason this place gets 2 stars. Also make sure you have a lot of time because there is almost always a long line and wait. read more

Just few word for department 'Pharmacy', BAD SERVICE, NOT GOOD RESPONSE. Patients were ordered seriously medicines but they're not responded until three weeks let customers keep to call so many times . The answer was " we are on working " VERY BAD SERVICE read more

Other people are right about their shitty customer service. I came by yesterday around 12:30 to dropped off my prescription and they said it will be ready at 3. Okay.... I understand if it's really that busy so didn't really mind coming back. However, when I came back and my prescription was incomplete. I realized that one medication was missing after I received it and opened the paper bag. I went back and the girl told me that they don't have the drug and don't know when they will have it. She said she have check other cvs but she doesn't have time right now cause the pharmacy was busy... Seriously??? You guys had 2 and a half hours to fill my prescription and didn't even let me know that one of my medication was not available until I went back. So I asked if I have my prescription back, and she said no. I was only able to get a copy of it with a cvs stamp and "COPY ONLY" written over it. I went to another pharmacy but they said they can't accept my prescription if it's already filled. I would have to either bring the original one or get a new prescription. I just wished cvs told me that they don't have all my medications when I dropped it off so I could have took it somewhere else. But they didn't tell me until I came back and told them that I was missing part of my medication. I advise you yelpers to take your prescription to Lucky Pharmacy down the street instead, the staff there are nicer and it only took them 10 mins to fill my prescription. read more

Worst customer service ever! Three ladies behind the cashier and only one was taking customers. The employee's have no respect for customers. The cashier with tattoos kept flirting her way around her job. I will never have back at this cvs. Get some real employees with decent service! read more

This is my local CVS... I have never had a problem here everyone is nice it's always stocked with what you need if not they happily issue a rain check read more

Never seem to have in stock the sale items they list in their weekly ads. It's a smaller CVS so maybe that's why??! Hmmm.. I like that they're open 24 hours though! read more