I have had some pretty bad experiences here but it takes a lot for me to write a negative review about a place. However, I hit my breaking point when I went on Sunday to pick up my prescription.
A few weeks ago, I went to the pharmacy to pick up my medication and handed a discount card I had for it to a pharmacist named Eileen. She looked at it and told me it was expired - luckily, I had read the fine print and pointed out that it was indeed not expired. She took it without a word and went to her computer system to put it in.
She came back and told me that it was not activated, but I knew it was. I asked her to please try it again. She did and I saw she had entered the number of the card incorrectly - she made the adjustment to the number and came back to me without an apology and rang me up very rudely. I figured she must just be having a bad day so I ignored her bad attitude.
Then came last Sunday. I decided to try the drive thru to get my refill this time and was "helped" by Eileen again. She was very rude when taking my information but again, I tried to ignore that. What really upset me though was when I had signed for my prescription and tried to hand it back through the window, I accidentally dropped the pen. I looked for it but realized it had rolled under my car.
"I'm sorry, I dropped the pen," I told Eileen.
"Well...?" She replied with a disgusted look on her face.
"What do you want me to do?" I asked, confused.
"Can you get it?" She looked at me in disdain.
"...No. It rolled under the car." She stared at me.
"Well, I don't have another pen," she finally said.
"In the whole store, you don't have another pen?" I asked.
With a deep sigh, she reached into her pharmacist jacket and pulled out a pen and handed it to me.
Really?? It was that much work to give me another pen? I'm sorry I dropped it but I can guarantee you, I've been to fast food drive throughs which were much nicer. To make things worse, the moment she handed me my pills, she slammed the window in my face and walked away. No "thank you", nothing. And I'm not talking about closing the window - she SLAMMED it so hard that it almost bounced back open.
I went into the store and got her name but decided against lodging a complaint at that time as I didn't trust myself to be able to speak about this calmly. I've called corporate to complain as well as submitted feedback on their website. I now write this on Yelp to help everyone avoid this situation - if you get Eileen at the Pharmacy, ask for someone else if you don't want to have a bad experience.
I usually let bad attitudes go because you never know what might be going on in their personal lives at the time, but this was just too much for me. I felt disrespected and insulted and therefore, I had to share this experience. I will not be going back to this CVS. read more