This store is great, I've never had a bad Ace Hardware experience at this location or any other…read morelocation. The service is how it should be, and their hardware department is absolutely wonderful

One of the good ones. Most staff are polite and very helpful. But the cashier Ryle is outright…read morerude. She seems very unhappy in her job and gives the store a bad vibe. Don't not like your job? Go somewhere else.

Fernando is great. Called on a whim to compare pricing to a big box store. Not only were they…read morebetter priced but they had it in stock. Fernando gave me all the information and was friendly and accommodating answering my questions. Will definitely be a return customer.

This company as a whole minus their credit department (Candace) is usually ok. This lady cannot…read moreperform her appointed job correctly. She continuously closes accounts, "on accident " she cannot correctly receive or record payments properly. She even held a cash payment for 10 days??? What's that about. Every time I send one of my guys in it's a 2 to 4 hour ordeal to pickup a few hundred dollars in wood. I've spoke to others about this and I guess I'm not alone. This cancer must be dealt with asap they are losing customers and that sucks because it's a very convenient yard to go to. We won't purchase anything until she's no longer affiliated with the company. Mike

Wow. Kevin is amazing. We have been to many paint stores in our day, but we have NEVER met anyone…read moreas knowledgeable, patient, friendly and helpful as Kevin. He is the manager extraordinaire! Highly recommend this paint shop and especially KEVIN! 500 stars!

I can't say enough good things about Loomis Paint Store. The customer service here is top-notch,…read moreand Kevin is incredibly knowledgeable about the products--he's always able to help me make the right selection. We use Benjamin Moore products in a very demanding commercial environment, and the Loomis Paint Store has consistently been able to recommend solutions that truly meet our needs. If you're looking for high-quality products paired with a knowledgeable, reliable team, this is absolutely the place to go.

When it comes to odds and ends needed for your home or garden, Ace is the place! I've been relying…read moreon Ace for years. They stand head and shoulders above the big competitors like home depot and lowes, especially when it comes to customer service and satisfaction! While prices may not be lower, they are fairly comparable and the quality is at least as good as the Goliath hardware stores. I appreciate Ace and will continue to visit them for years to come, I'm sure!

I recently purchased a Stihl MS462 from Ace Hardware and was told at the time of purchase that if I…read morebought Stihl oil, my warranty would be extended to two years. That turned out to be completely untrue. When the tensioner was damaged, I brought the saw in for service. When I dropped it off, I was told it would be covered under warranty. However, when I went to pick it up, I was told the exact opposite, that the saw only carries a three‑month warranty because it's considered a professional model. The Stihl tech, Dave, informed me that the employee who originally sold me the saw (and gave me the wrong warranty information) had been fired. When I explained that it was unacceptable to mislead a customer on something as important as a warranty, he showed no concern at all. In fact, he was extremely rude. When I asked, "Can you see why I'd be a little upset?" he replied, "No, I really can't." This wasn't even about the cost, the repair was only about $40. What bothered me was the complete lack of customer service. Dave also told me he wouldn't have covered it anyway, even under warranty, claiming I must have hit a nail or Knott, which makes no sense for a tensioner failure. His explanations didn't line up with how these saws work, and it didn't feel professional. I spent over $2,000 on this saw and expected far better treatment. Instead, I left feeling dismissed and disrespected. Dave should receive customer service training, and the situation should have been escalated instead of turning into an argument. Had I known the true warranty details upfront, I would have purchased a Husqvarna, so they definitely lost my trust. I do want to add that the staff working there are great employee's and have been great to work with with exception to Dave and the Co-Owner. My wife will be leaving her own review regarding her interaction with a co-owner, as I was not part of that call. My advice go to a real small engine repair shop and keep a hardware store to just that, hardware.

6/1/2026: I was searching and wanting purchasing a Toto S7 WASHLET® Dimensions Bidet for the new…read moreKohler elongated toilet VA Mather Hospital recently installed for me. However, Home Depot has currently within their store inventory an inferior, Bidet toilet which is PLASTIC: I LOATHE PLASTIC because it will warp and crack after sitting on the bidet! Therefore, I'll order the Toto S7 WASHLET® Dimensions Bidet from TOTO'S URL. Aside, it was imperative purchasing a new toilet handle lever because the Kohler's toilet handle has a sharp edge which ripped my palm when flushing the toilet--OUCH!

In general, I have never had a bad experience at this Home Depot. Staff have always been friendly…read moreand helpful if I had any questions. The store always has what I need for my various DIY projects and let's talk about the power tools and hand tools. Such an awesome selection. I could go broke in the power tools and Craftsman section. Today, I came to the store to return something that was shipped to my house by Home Depot. There were issues with the items and Home Depot support could not help me. They told me that I had to go to the store myself. Well, as I was at the return desk, Bryon came by and asked me about the items when I told him what the issue was, he was genuine in his concern for my poor customer service experience. After hearing what happened, he took ownership of the situation and ensured that it was a smooth transaction. He also made sure to take care of me as a customer because he told me that he didn't want me to have a poor experience. What Bryon did for me was above and beyond and I can tell you that if you have any problems, look for Bryon and he can definitely help. I hope that the store manager and management team realizes what an awesome employee they have in Bryon and it is because of employees like him, that I continually come back to the store and buy from here. Bryon and team are second-to-none. Well done!

On my 3rd call to home depot on Sunrise Blvd in Roseville. Ca, my name on my new approved credit…read more card was corrected and late fee charge was dropped. Thank you Joyce & Lynn ! 5 stars are for Joyce & Lynn First call, unable to correct my name. 2nd call, I called to pay my bill. Was told by Thomas in Consumer Protection "not to pay" because my account was on hold. Thomas stated billing department did not want to speak to me. I sent my check payment via postL mail.

Visited the N Sunrise store today with a couple irrigation issues. With an existing 20- something…read moreyear old back and 10 year old front set up, we're often in need of replacement parts and such. We've patronized this Home Depot since 1997, and have NEVER received the level of service we did today. Roxanne, in the irrigation department, was not only extremely knowledgeable, but the most helpful employee we have encountered here. Roxanne not only suggested better options to suit our needs, but hand picked the parts we would need and explained/demonstrated how to better address our situation. Thank you, Roxanne! Next time I am in need of assistance at your store, in ANY department, I will seek out Roxanne.

I had some help returning a couple of generators and getting the correct…read moreOnes I needed for my business. Dillon the manager and staff helped me figure everything out. Great service. Thanks guys Will be back for other business needs.

I love this place. This place is amazing. I had an open pack of batteries and they were used. They…read morelet me return it and I had a metal protector. The bottom and the screen was all stretched and he still even returned it. The manager is so nice. I even had a shovel that had dirt on it and it was bent six out of five.