I needed to purchase a gallon of paint for my fairly new home. I called around and this store had…read moreto paint. I ordered it over the phone in 15 minutes later when I arrived I was greeted by two very nice customer service reps, and my paint was ready. Thank you for the excellent service!

The customer service is superb. They are very friendly and professional. Every time I need paint or…read moreany material I come to these guys. 5/5 stars

This store is AWSOME,we are a new business and Jen AND Scott were remarkably amazing…read more.. A $1200 mis understanding was made between two stores and a client,though without a accusational intention that one would expect to confront in everyday retail. Jen has the mixing and matching down to science the passed it off to Scott who handled it from there Top notch customer appreciation Thank each of you,and I'd like to nominate Jen as a stand in and soon to be DISTRICT MANAGER....

Ive ben a painting contractor since 1989 so I have had a lot of experience with paint stores…read more This particular location has a very nice staff especially a guy i think his name is Sam. thank you for professionalism.

A paint store is a paint store…read more The difference between them is customer service. We went to purchase primer and paint. Now, mind you we are not professionals. So, we asked for primer and paint, period. The primer comes in white the paint was tinted. The primer showed through the paint here and there. This required us to return to the store to buy more paint. While waiting a different associate was helping a customer buy paint and primer. He asked the customer if he wanted the primer tinted to match the paint. Much to our surprise and frustration we had wished our associate had made the same offer. We state to the sales associate we wished our associate had made that suggestion. His response was we could have asked. Great response. Blame the customer for their lack of knowledge! It doesn't take much to properly train staff to ensure they meet minimal expectations. Next time we need paint we will go to Benjamin Moore!

Omygosh! YESSS! Finally I have found competency. I have made some poor choices trusting…read more'professionals' with my painting/staining projects. Infuriating. The place across the street recommended the wrong product and refused to return it. The staff here are very knowledgeable, patient with an eager to learn, non ego woman diy'er. I have finally secured a reliable and professional paint store.

Store is clean and well stocked. Customer service is good, but could be better. Every time I have…read morebeen at the store, the staff always seems rushed and on at least two occasions, made mistakes. Prices are high for everything, especially paint. I realize it is a petroleum product, but prices seem to always be rising.

The store has always been extremely welcoming, professional, and helpful. It was great to be able…read moreto call in my order and pick it up in a half hour. Well done and thank you!

I have been using The Paint Spot for many years. They have always come through with the paint and…read moresupplies I needed.

Great customer service. Helped with selecting a color to paint kitchen cabinets. They have a…read morespecial paint that requires minimal prep work. Clean the cabinets & you are all set. Paint, primer & sealer in one product. They were a light brown tanish color & we painted them grey. Kitchen turned out great.

Awesome service, very patient and knowledgeable, well stocked, and they had everything ready on…read moretime. Highly recommended! A++

Troy is a huge help and made our job of getting interior and exterior paint a breeze and stress…read morefree! Answered all of our questions and had the right tools for our job!

Marie is an exceptional paint design consultant who helped us pick the perfect color palette for…read moreour exterior house project. I didn't know where to begin but quickly grew more excited and confident after the recommendations she came back with. Collaborating with Marie made the experience easy and enjoyable and in addition to being very happy with the end result, I learned a tremendous amount from her during the process. I would recommend her expertise to anyone looking any home paint project.

My contractor who has painted my cabinets and doors buys the paint here. A few weeks ago I painted…read morethe fences around the house. My homeowners association requires the pre-approved colors be purchased at Dunn Edwards. The paint in all scenarios worked out fine. I had several gallons of old paint that needed disposal. I called ahead and got the okay to bring them in. The supposed daily limit to dispose paint is 5 gallons / day. I brought in about 7 gallons and the guys were nice and took it all without complaint. Cool, saved me a second trip. I'm about to start yet another painting project. Will buy the paint here.

One of the worst customer service experiences I've ever had!!! Staff ignored me for a long time…read moreand then once the guy at the counter finally noticed me and looked up my order, I was told that the order that was called in hours before wasn't ready. I told them to cancel the order as I don't plan to do business with them again. It's amazing that a big box store has better service. Since the email address you gave me doesn't work, I'll paste my attempted email here for you and everyone else to read. I went to the store on Melody lane and the person who helped me was very helpful. He said they didn't have the paint I needed but he checked the Harding location and said that they had the paint and he would call the order into them so it would be ready when I went to pick it up. I waited several hours to give them time to mix the paint and when I walked in there was a lady helping a customer, at least two other women in the back area chatting and man standing at a computer. I walked up to the man at the computer and was ignored. I waited several minutes and he finally acknowledged me in a very uncaring way and made no attempt to explain why he ignored me for so long. He looked up the order and said that it wasn't ready. I was so frustrated at being ignored for so long and that the order wasn't ready that I told him to cancel the order. I have bought quite a bit of paint from Home Depot and get far better service there. I went to Sherwin Williams because our contractor used your product on our vacation home so I wanted to get an exact match. I quit using Sherwin Williams in the past due to poor customer service, but I honestly expected that given all the negative feedback you get that you would have resolved this issue. It's hard to imagine how you can be successful with such poor service. Someone in the corporate suite needs to focus on providing better customer service or you will chase away your retail customers that are still willing to do business with you. Scott

Normally we purchase our paint from this location, but after a recent visit we will no longer be…read moregoing here. We brought the cabinet door of our bathroom vanity to be paint match so we could paint a mirror (which I told them we were painting a mirror while there, so they were aware I was not painting this door.) They asked if we could leave the door and they would call when it was ready, got our name and number that's it. We get the call it's ready and my husband went in to pick it up and comes out looking horrified. Granted he should have said something more while in there but they messily slopped paint swatches all over the top on the door. They never once told us this would happen which I would have said no to regardless. I called back to ask them about this and how unhappy I was and all they could say was this is "standard practice" over and over. And then went on to tell me I would need to use paint thinner to remove the paint or should just repaint the door with the paint I picked up! How is this even remotely professional, let alone ok? I am completely appalled that they had no issue doing this. I will be getting an invoice from our contractor to see how much it will be to fix and send to them, who also can not believe they did this and said he will be referring his clients elsewhere. You have been warned.