BEWARE. BEWARE. BEWARE.
I had included photographs of the atrocious job cutting loose did on my hair, but apparently they contacted Yelp to have those photos removed. Does that tell you just how bad it was?
My appointment was to touch up the roots for my base color and to put in some more blond highlights.
The first thing Chelsea, the stylist, and I did was sit down and talk about what I wanted and did not want. I was crystal clear in saying that I do not like any red in my end color - having dark hair lightened can result in a very brassy, reddish tone; some people like/want this, I do not.
Chelsea dried a bit of my hair so I could get an idea of the final color, and it looked very good in the salon. I was a little concerned that she told me she used a violet shampoo on me to cut any reddish tones in my hair, and more concerned when she tried to sell me the product when I checked out but things looked fine in the salon. After getting home and looking at my hair dry and in normal light, I found all the retouched roots to be very brassy and the highlights didn't even start until almost half an inch from the root. Not cool! I just spent $170 for red roots and to look like I had a good three weeks worth of regrowth on my highlights. It looked particularly awful around my face with the dark and red roots.
I walked into the salon with a blond that I loved, needing nothing more than a touch up and some fresh highlights, I left looking worse than when I went in. I've worn the color I walked in with for about 10 years, I do not have unrealistic expectations of what can and cannot be done to my hair.
I called to complain, spoke to the manager, and was given an appointment for three days later to return and have the problem corrected. This does not make up for the time, fuel, and inconvenience of having to go back because the stylist failed to get the job done right. On top of that, I'm disabled and spending hours in a salon setting with the standing up, sitting down, leaning back, etc. causes me a good deal of pain. Now I have to repeat that too because the stylist failed to get the job done right.
I returned for the correction four days later. Apparently my hair after touchup has always been this color, I just didn't know it - silly me. Apparently it's also looking this bad because I have "pigmented" and "unpigmented" (i.e. gray) hair naturally - how on earth has every other colorist I've been to managed to work around that and make my hair look so good that I get compliments from strangers???? Apparently having a messy, obvious dark line around my hairline is also totally normal - I just never noticed it before. So ... lots of highlights more and at least the darkness in the regrowth area is somewhat better. However the fact that the highlights don't go all the way down and still leave a very clear line that looks just like regrowth is still there.
Since the stylist is apparently happy with the way my hair looks and feels that everything is just dandy, I'm sure Cutting Loose isn't going to mind me posting photographs of what they consider a good job to every review site and social media outlet I can think of. We should show off the quality of their work and how they're happy to have clients look when leaving their salon.
A very poor experience. Very disappointing indeed. Obviously will not be returning to this salon. read more