Wow. A failure on so many levels. Rude staff. Generic ideas. They came and measured and quoted…read more$25-$30k to redo our bathroom. We asked what we could get for that and she said anything. She never gave us any feedback and just tried to talk us out of keeping a bathtub because it would be too expensive. We said money was not an issue and she said it was for her. We went with a more reputable company. She finished our neighbor's (who recommended the company). Kitchen and it is hideous. Our neighbors spent $65k on a their "dream" kitchen. It is a nightmare and had issues after less than a week.

Our kitchen remodel turned into a nightmare for us…read more Statute 87-1 requires a general contractor for projects over $30,000. No permits were pulled for our project.

I cannot say enough about this company and in particular, Simon Buel, its owner. He has been very…read moreaccommodating as well as a nice finished product. Do not hesitate to call them.

Simon is great to work with while the price and product are hard to beat. Very good craftsmanship…read moreand attention to detail.

We recently had a quartz countertop installed by Granite Details. While the finished product looks…read morefine, the overall experience left a lot to be desired--especially considering the cost and how easy we were to work with throughout the process. There were a few issues that took away from the experience: the installation team scratched our hardwood floors during the process, and more importantly, they left the backsplash uncaulked where it meets the wall. This is a basic finishing step that prevents water damage, and it was verbally confirmed during the measurement phase that it would be taken care of. When I reached out to have it resolved--something that would take no more than five minutes--the request was flatly denied, citing their paperwork. Regardless of what the fine print said, the lack of follow-through and unwillingness to make it right speaks volumes about their customer service, which I'd rate a 4 out of 10 at best. Unfortunately, I wouldn't recommend Granite Details or use them again. In a business built on trust, communication, and craftsmanship, they fell short

I have worked with Ferguson in Winston-Salem while building 3 houses. I never had issues with any…read moreproducts. I never had to specify that I wanted real toilet seats instead of plastic. I didn't even know plastic seats existed. Now we have 3 plastic toilet seats in our new house. We had 4, but my husband purchased a real seat from Home Depot for the same price as the plastic one from Ferguson. At least guests who use the powder room won't think we are cheap. Danielle did not reply to my email so I stopped by the store to speak with her. She asked if they had been installed. Yes, they were installed before we moved in. I have never opened plumbing supplies to look at them before being installed by a plumber during the building process. Have you? This may sound silly, but make sure you know exactly what you are getting when shopping at the Mooresville Ferguson store.

From the owner: Whether you're designing a new home or renovating a single room, Ferguson Home offers an unmatched…read moreselection of bath, kitchen, and lighting products by renowned brands, ensuring you'll find everything you need for your project in Mooresville, NC. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.

I would rate this company with zero star if I could. Poor customer service, never get a call back…read more Jeff has an attitude like we are bothering him. I was never consulted on the kitchen design and when I told Jeff what I wanted the design would change, doors would change and his answer was that's the way they come. I have a corner cabinet that I can't get a normal size pot into. The pullout spice rack can only be accessed from one side. Save your money and don't use this company!!!

We had a terrible experience using this company. We paid him upfront for our cabinets. I lost count…read moreof the amount of times we had to send cabinets back because they were damaged or the wrong color. When we asked to send them back and get new cabinets, because they were damaged Jeff would get a huge attitude. He said things like "no cabinets are going to be perfect." He talked down to us in conversation and was extremely rude. On top of that our meetings were never on time. We would be told a certain amount of time and it would take much longer. He made our family feel very uncomfortable having to deal with his behavior. After over a year and a half we received our final cabinets and gave up on the cause. Dealing with him isn't worth getting cabinets that weren't damaged. After posting my review on Facebook, his wife decided to attack me on Facebook and said lies about our family being untrustworthy. That just shows you the type of people you would be dealing with. Be cautious before choosing this company.

This week marks 2 years from the date we first met with Jasper Builders to design and build our…read moredream home across the street from my brother in Sherrills Ford, NC. Our entire process with Jasper just added to that realization of our dream come true. Jasper's team designed the home that had been in our minds for decades. The finishes, configuration, beauty and quality amazing us each time we step through my front door. Jasper broke ground in Feb 2019 and we moved in Sept 2019. Everything the team promised took place. And still to this day, we are so thankful we found Jasper! We still cannot believe we made it here, on Lake Norman in this beautiful modern farm home. Many folks roll their eyes when they discuss the building process...but not us. We tell the WORLD about how accomodating and professional Jasper was, how the experience is so memorable and how kind, caring and compassionate the team was around ensuring we had the ultimate experience for our last home to be built so that we could make memories for the rest of our life. And if you ever want to hear our story, come on by Roundstone Road...we would be happy to tell you it in person! Jill Mongene, Joseph Keisling Roundstone Road, Sherrills Ford, NC

We contracted with Jasper Builders to convert garage and second floor attic into an office and home…read moretheater. Working with Sean Gallagher, Jasper builders was the worst experience I've had as a homeowner. Sean Gallagher was incompetent, inconsiderate and insulting to the point he brought my wife to tears on more than one occasion and put us through months of mind numbing stress. Almost two years later he has never returned a phone call to finish the punchlist. SEE THE PICTURES. Here's a summary of the problems: 1. The walls were misplaced and ceiling done incorrectly and had to be redone. 2. Jasper forgot to put insulation in the floor. Sean assured me it was installed. I had to drill holes from the ceiling below to prove the error. The insulation company had to come back and blow in insulation from below. The holes in the ceiling were 3. Jasper did not provide access to the new crawl space. Sean assured me it was there. I had to crawl under the house to prove it wasn't. The access door he put in the garage failed inspection twice. What I ended up with was very poor. 4.The plumbers mixed the hot and cold lines resulting in a 120 degree toilet which had to be repaired. 5.The painters switched the wall and ceiling colors and sheens. 6.The painters did not color match the exterior paint. They painted a tan color instead of the existing grey. The colors were very different but no one had the sense to stop and match the colors. I had to go to the Sherwin Williams and match the paint. 7.It took Jasper Builders 3 attempts to build a three step stairway to code. The first attempt was so bad my wife and later my son fell off the steps. 8.The HVAC sub did not design the system correctly. The upstairs room was at least 10 degrees hotter than the rest of the house. Sean refused to amdmit anything was wrong and made at least 5 trips with a thermometer to disprove my claims instead of just fixing the problem. I paid for two independent hvac expert opinions which found multiple problems. Jasper still refused to admit a problem. I had to submit a complaint to the state examiners who found in my favor. The HVAC company was forced to correct all the problems and ended up in probation. 9. Jasper consistantly invoiced before the phases were complete and inspected and problems resolved. 10.My final punch list included items of extremely poor quality (see pictures). Jasper has refused to correct the problem. 11. We refused to pay the balance until the punch list was done. Sean, not only refused to address the punch list, but he put a lien on our house. Its been two years and Sean still refuses to return a phone call.