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    Infinity Glass and Mirror

    3.0 (2 reviews)
    Closed 8:00 am - 4:30 pm

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    Response time

    5 hours

    Response rate

    100%

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    8 years ago

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    I selected this company to replace our floors after water damage based on my initial interaction…read morewith Fred, the district manager. He was attentive, knowledgeable, and took the time to help me find the perfect flooring match. Unfortunately, after the measurements were taken and my deposit was paid, the level of communication and customer service declined significantly. Updates were only provided when I reached out first -- there were no proactive calls, emails, or messages throughout the process. While everyone I interacted with was courteous, the lack of follow-through and communication created unnecessary frustration. On delivery day, no time window was provided. After calling to check, the truck arrived unexpectedly and damaged my mailbox without acknowledgement. After multiple attempts to follow up, I never got a response or resolution. The installer returned late the next day without notice or apology, and there was still no update regarding the damaged mailbox. Days passed with no outreach from anyone at the company. (The installer/ driver eventually replaced my mailbox about 6 days after the incident) The installation was also left incomplete, with visible nail holes and unfinished trim that I was not informed in advance wouldn't be painted (Pictures of "Completed" work). To date, I haven't received any communication or follow-up about these issues.

    I had scheduled for Brian to come out to my home today for an estimate for flooring for my home…read more First he arrived 1:00 for a 12:00 appointment time then it took him over an hour to measure my downstairs, when multiple other companies have measured it in less than 30 minutes. He then came upstairs and appeared as though he did not know what he was doing at all. As I was working and speaking with a client he abruptly and very rudely slammed the carpet samples next to me as my daughter directed to come into the hallway because I had to go back to work and call a client because he took forever to measure my home, but he totally ignored her and walked into my office and slammed the samples next to me!!! I will never do business with this unprofessional company ever again. I am not sure why they feel like they can disrespect someone but that is not okay ever!!! Carpets To Go you need to train your employees on how to respect potential customers and their homes!!! This is a company I HIGHLY RECOMMEND NOT EVER DOING BUSINESS WITH!!!!!! I wish I could give them Zero stars!!!!

    The Home Depot

    The Home Depot

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    Home Depot is in need of an overhaul! Help was very sparse;…read moreAlthough the few employees I encountered were extremely helpful in giving me directions to find certain items and checking me out there's still lots of improvement needed to improve the stores shelf presence. The shelves were poorly stocked and the items that were on the shelves and in the bays were not clearly labeled. Maybe they were waiting on a truck delivery, but as of right now, this was not the store for me.

    Ordered a bed frame. Received the wrong size. Called customer service. Lies were told. They sent a…read morepackaging slip for one box after mentioning there was two he said that that would be fine. UPS came to pick up. And would only grab one box because that's what the shipping package said. All on Home Depot not on UPS he was going to make another run to come get it tomorrow if I got a packaging slip. UPS then kept me on the phone for 22 minutes trying to sort out the first customer service services mess up. Horrible experience and now having to wait 14 to 16 days for a refund because they have to wait until both boxes are in their possession. Nothing will be done no compensations literally just wanted them to send me the right size bed but no, they only did a refund and I have to deal with them yet again I was told that I need to also call back to customer service to hopefully get my refund sooner. So another phone call that I didn't have to make and probably be on the phone for another 20 minutes.

    Infinity Glass and Mirror - glassandmirrors - Updated August 2026

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